The staff are incredibly kind, helpful and supportive. They made this experience as simple and smooth as possible.

I was made whole, in less than four hours. My car was towed recently, by mistake (no fault of BC Towing), and upon the details being exchanged by relevant parties, it was returned to me. I cannot express enough how painless this has been, after the initial shock of my car missing. I was treated with kindness, compassion, and the professionalism. read more

BC towing came out today to help my mother-in-law. She accidentally drove over the curb and it was stuck on the undercarriage. The awesome driver worked thru using their car jack to raise the car enough to put a 4x4 under the tire so the car could be driven off. He was extremely careful and got her back up and going. We got a discount on the quote because he didn't need to use his truck, not expected but greatly appreciated!!!! Fantastic service!!! I highly recommend this business!!! read more

Needed a large company truck towed from a crowded parking lot and delivered to a local mechanic shop. The entire experience was flawless and professional; I was truly impressed by the skill of the driver who effortlessly snatched and loaded the vehicle. While it looked like magic watching the entire process the driver definitely knew his trade well. BC Towing quickly responded, took care of the issue, and texted me when the truck was delivered. They will be my go-to for all future towing needs. Thank you so much for making this process painless! read more

I was Towed for parking at vp gas station from 12am to 6am after I walk to Monmouth to get help because no employees wanted to help me ..took 2 hours to walk back i was tired so first thing morning I go get my p30 van it was gone ...reason why I was told is because I didn't leave my number on the note....I lost my everything because I was staying in van for 2months ..then i go to office on airport rd turner rd they said jt wasnt there so they send me to 888 Monmouth cut off rd i could not find a address...i found dallas towing they said nope not there so i call you guys a was told i would get a call back ..and.nothing....so now its been a month and no call or response..i dont have a phone nothing because of BC TOWING I LIVE IN STREETS BECAUSE OF.THEM....SORRY IM JUST PISSED OFF...WHAT DO I DO..​​ read more

My vehicle decided it didn't want to start anymore. That's unfortunate. I called my Roadside Assistance people, who contacted three different towing companies before BC Towing was assigned and confirmed that they would come to pick up my truck. Upon arrival, I met the driver at the front gate and he didn't have a problem getting in. My apartment complex has assigned parking for tenants and very small, covered spaces. Because of the car that parks next to me, when I park at night I tend to be VERY close to the pillars that support the structure. It's no big deal for me to get in and out of; I'm used to it. However, with the confines of the parking lot and the space involved, the driver got out, looked at how close the truck was to the side, and commented, "Well, I always enjoy a challenge." What followed can only be described as a complex dance on par with some of the finest ballet theater I've ever seen. He used some skids or something on the back wheels, his winch, and the flatbed, and managed to move my truck at an angle, back it out, and get it up on the flatbed with very little fuss, determined and efficient movements, and absolutely no damage or scrapes. There wasn't even any cringe moments where we weren't quite sure what would happen. The man was literally an artist in getting the vehicle away from obstructions and up on the flatbed. When that was done, he confirmed where I was taking the vehicle for repair and commented that it was a reliable and trustworthy shop. He recommended a few other shops, along with anecdotes, that could be considered for the future (for particular vehicles, none of which I own). He didn't disparage any shop, but only pointed out a few positive experiences he'd had for himself or other customers. When I gave him the keys, he gave me a quick reminder to make sure I only dropped off vehicle keys; not home, work, or other personal sets. Not that there was a concern, but just as a commonsense kind of thing. I appreciated his thoroughness. I didn't get an option on towing companies for this use, but I was impressed and appreciated the quick and effective tow of my vehicle. I had excellent customer service and a fine experience. Vehicle was delivered where I asked, without issue, and he even confirmed with the shop on where to put it so that they wouldn't have any concerns and would know that it had arrived, even if I hadn't been present. read more

BC Towing - Truck was in the empty space near the top of the photo, against the pillars. Driver got it out without damage and fast. - Towing Near Me - Salem, Oregon

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Called B.C. towing after the original company called, came out, and told me they weren't comfortable towing my car. Matt arrived and immediately said, no problem, I got this. 15 minutes later it was loaded up gently and at the dealership safely thereafter. Exceptional service, confidence, and graceful handling! read more

***B.C. Towing locked my keys inside the vehicle without my asking and then charged me to remove them*** Took my Jeep back from an auto mechanic shop because I decided to do the diagnosed work myself. No big deal, called B.C. Towing. They picked it up and brought it to my apartment complex. I instructed them to leave the keys inside, and they even gave me a call letting me know they hold no liability for the keys being inside in case something is stolen. Fine! Vehicle was empty and the battery inside didn't work. I get back to the vehicle and find that per my instructions the keys were left in the glovebox. But *not* per my instructions, the tow driver had manually locked all of the doors before leaving. I have no other keys, so I had to call B.C. towing to get them to unlock the vehicle, which they did while refusing any kind of reimbursement. The driver who got the keys out was quite kind and supported my frustration towards the issue, but I'm still out $75 for a problem that B.C. towing created. So, beware with your instructions is all I can say. Wish I could say better things. read more

Fantastic service! Got here in less than 15 minutes to give us a jump start! Way better than the lame roadside assistance program from Progressive Insurance that dispatched service from more than an hour away. Thanks again!!!! read more

Quick service and driver evaluated car before hooking up , then it was decided to call a flat bed. no extra charge and flat bed got here with 20 minutes. Very friendly staff and totally met our needs. Very professional and knowledgable!! Would absolutely use them again. read more

They are a great company. They were honest and gave me a good price. They got my car where it needed to go with no problems. I highly recommend them. read more

November 23, 2017 Thanksgiving Day. On my way to see my Grandmother on the morning of Thanksgiving I stopped at a truck stop north of Salem Oregon to get a short nap, I woke an hour and a half later to a dead battery! After asking several other motorists for a jump (no carries jumper cables) and afew failed attempt to start my car I ask a gentleman if he could give me a jump, he also did not have cables, but said he may have a truck close. I was unsure what he meant, after a short time on the phone he told me that he had a tow truck on the way to jump start my car at no charge to me!!! Today I am so thankful of Jeff from B.C. Towing for helping me get back on the road so that I could be with my Grandmother on the anniversary of my Grandfather passing. Again THANK YOU JEFF and B.C. TOWING! read more

BC Towing - Towing Near Me - Salem, Oregon

I have used BC Towing twice and they're great! Friendly and fast. Most recent time was last week, we needed to have my son's car towed from Power Kia (read my review about them) to Beaverton Kia and the driver showed up sooner then the estimated time and was super nice! I definitely recommend BC Towing! read more

Poor customer service, about the only thing they did right is get my vehicle to the correct location. They were supposed to contact when driver on the way but instead gave no notification and picked up vehicle early, which was bad because I had a family member that was waiting for notification. Then, according to the dealership that it was delivered to, tow driver threw key at an employee on leaving! Spend the extra $ and get a tow company whose employees have a personality, good customer service skills, and do what they say they are going to do. read more

Had to have our car towed after a small electrical fire. The dispatcher (Nicole) and driver (didn't catch his name) were both efficient and friendly. The driver arrived in less time than estimated too. I've had to used BC Towing a few times and they'll always be my go to! read more

After our truck (while pulling our trailer) broke down on the coast highway, we called BC Towing and they were amazing! We needed two tow trucks--one for our camper and one for our truck. They were fast, friendly, and did a fantastic job! My spouse used to be a tow truck driver, and he was even impressed with their service and affordability! Thanks for being there for us, BC! read more

BC Towing - Towing Near Me - Salem, Oregon

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I needed to get my truck towed because of some mechanical issues. BC Towing was by far the most available, only had to wait 40 minutes compared to 2+ hours for a few others I called, they were prompt, friendly and overall great! I'd recommend them and use them again. They also were cheaper than at least one other service I called. Didn't get pricing from everyone. read more

Jason, the tow truck driver was either lazy or didn't want to come look at the situation. Said there wasnt enough clearance to recover our vehicle in a parking garage. 8 foot parking garage with ONE section that was 7 foot under city hall, which was not the area we were in. We were in a section with 8 feet of clearance. Wouldn't even come down and look. What a joke read more

Requested a roadside service to be towed to the dealership through my insurance and BC picked up the order. However they never showed up and when I contacted my insurance provider, I was told BC canceled because they didn't have anyone to do the tow. No call, no message....nothing. thanks for wasting my time. read more

We had a tire blowout on a large forklift and it almost flipped over . They dispatched 2 trucks in less than 20 minutes. The rigged my machine with care and safety got it back upright . The crew was professional and respectful. I would have paid double and done so happily. %100 would recommend them to anyone. read more

They towed my vehicle (lowrider) from 1 location to another and once the vehicle was off the truck my car wouldn't start so he stuck around and helped me push my car in the garage for no additional charge. Very thankful he stuck around until my vehicle was secured and safe. Others would have been car is here I did my job figure it out on ur own now, BUT NOT BC TOWING they trained there employees good read more

They came out to tow my sons car to the repair shop. The driver, rather than just loading up the car and going, offered to jumpstart so that we could maybe drive the car there ourselves. Since we knew that it was probably not the battery we were hesitant but thought to go ahead anyway. He saved us a ton of time and money and got us on our way. The car still needed the same repairs we suspected but not paying for a tow was awesome! read more

crook, would not use. called to discuss complaint, and was immediately disregarded. was willing to calmly discuss, was not met with reciprocal respect, namely Whitney. read more

I used my roadside assistance coverage to tow a vehicle and requested a specific time that my vehicle be picked up/towed away. After about 10 minutes past the "appointment time" I called the office to see where the driver was, and the receptionist informed me that he was running late because he needed to take his dog to the bathroom and that he was 20 minutes away. First off, not my problem that your dog needs to go outside, if you have an appointment window, take care of your personal matters on your own time, not when a customer is waiting for service. I was really irritated that I had set up a time on purpose so there would be no waiting and now I had to wait even longer. An hour later after the scheduled time, the driver finally showed up. Luckily he was quick loading the vehicle and got my truck back home, that would be the only positive thing I could say about my experience. I was extremely disappointed that it didn't make sense to have an appointment set up if I'm just going to wait around anyways. I definitely won't be using this company in the future based upon their lack of customer service and professionalism. read more

The customer service here is absolutely atrocious. After having my car totaled and the address being incorrect on the website, I called to find my car and was answered by a rude employee telling me I need to be there and once I'd arrived an employee saw me, turned around and walked away, and didn't even acknowledge me. I then waited for someone to eventually come out and the lady made extremely rude comments about how I needed to be out there to get the car. She also said rude comments directed towards me once she'd left the room to her coworker, even though I could still hear her. I've never been so appalled by the treatment at any business. read more

Had to get my car towed. Shane was super nice and helpful! I didn't have the tow ring but he worked it out anyway:) read more

BC Towing - Car getting towed - Towing Near Me - Salem, Oregon

Helped move my car right away, even helped push it the proper way into my spot. Excellent service, thanks bc towing.

Very nice people doing good job The driver his name Danielle He's good driver. Thanks

My vehicle was towed today by BC Towing. Inside is all of my work bags (company laptop, ID badge, files, etc). These are not only items I need to perform my job - but also company property, not my personal items. I cannot afford to get my vehicle back yet but asked if I could get these items in the meantime so I am able to go to work tomorrow. The company refused indicating I need to pay in full to get the vehicle, even if I just want my items. I even called Salem Police Department who authorized the tow, they called the company and was still refused. The irony is that without these items I cannot do my job, without my job I cannot make money, and without money BC Towing doesn't get paid. Thank you BC Towing for being so focused on your payout that now no one is getting paid....nor are my kids getting fed. read more

We were in a bind and needed our vehicle towed the other day. James from B.C. Towing came out and towed our car to the shop. He was EXTREMELY professional and very polite. His customer service was very appreciated and we highly recommend him for any roadside assistance! Thanks again James and B.C. Towing for making our lives easier! read more

Don't use BC towing. They stranded an elderly lady because the young driver was too lazy to do his job. He also did not request a backup for her she was stranded an additional 3 hours late at night. When I called to confront them they said the woman tried to pick a fight. I know this is completely false. read more

We were driving back from Washington to California and was involved in a MVA in Oregon. We had the pleasure to meet Kevin who gave us great customer service. He arrived at the scene and found out that we needed a flat bed. He took initiative to go back to the yard and get a flat bed and bigger cab as we were in a Budget Rental and needed to go back to Portland airport for over an hour drive from the scene of the accident for a rental swap.He took our minds off the incident and was very funny and sociable. He is a great asset to your Team. read more

It's winter time and we have a manual vehicle. The weather got cold out and we thought our clutch was going out. We put the car into 1st gear and then reverse but it felt like the emergency brake was on. It wouldn't move. We talked to a friend who also thought it could be a clutch problem. The expense would be over $1000 to fix. When BC towing came, the representative asked what happened. When I explained, he said that because of the cold weather, the emergency break actually freezes to the tire. So during freezing temperatures, we shouldn't keep the emergency break on, overnight (which we had done). While he was here, he asked that I try to drive in both gears and IT WORKED. This company just saved me money in service calls for an issue that wasn't an issue. THANK YOU, THANK YOU, THANK YOU!!! Great company! read more

POS company I ordered a flat bed they sent the wrong truck. I told the driver I asked for a flatbed he said "what is the problem I can tow it"... "is it 4 wheel drive?" I said no it's a Volvo. He turned his back and mumbled as he jumped back in the truck " I will get you a flat bed, but it will be a while" 45 mins later no call, no show, nothing I call their dispatch only to be greeted by the nastiest and rudest dispatcher in Oregon. She proceeded to feed my a string of lies about how a new driver had come out and walked around the vehicle and determined it could not be towed and left. When I asked why he didn't call she said "I don't know if he misdialed but he called I don't check his phone to see if he is lying". The whole experience ended when I called my insurance to cancel them only to find out that though they had promised to send the driver back they had cancelled the call and another company was on its way thank goodness. Needless to say this place is a class act. Thanks for making a stressful situation worse and for making me feel unappreciated. I filed a formal complaint with my insurance company read more

Nothing like waiting for 1 1/2 hours for a tow and gettin a call saying that their were a having issue and with their queue of cars they wouldn't be able to get me. Um, I was told a car was being towed, (to destination 5 minutes from me) and I was next. What queue?! Would have been nice to know so I wouldn't have waited in the cold for a hour and half. I ended up calling another company, TRS, and in less then five minutes my hero arrived! read more

During a record-breaking rainstorm with 30mph winds in December, BC Towing refused to help me after waiting for them for over an hour, and left me standing in the rain by my car. The driver never got out of his truck, nor even opened his door. In the holiday rush and preparing for a volunteer event that day, I locked my keys in my car. When the BC Towing driver got to the Walmart where I was waiting by the building he drove right by me looking out into the parking lot. I chased him (with my shopping bags and wearing a dress) waving and shouting but he didn't see me. He circled the parking lot and disappeared from view. I ran to my car, so he could not miss me when he circled around. He did not circle around. After about ten minutes of standing in the wind and rain, getting soaked to the skin, I got a call from his dispatch asking where I was. I stated that I was standing by my car on Row 4, and asked where he went, why didn't he circle around?? He finally came back to the parking lot, and when I asked him "Where did you go? I've been standing out here by my car for ten minutes," he told me he wouldn't help me if I had a bad attitude. I told him I didn't mean to have a bad attitude, I just needed to get out of the storm. He said, "I'm not going to help you, you have a bad attitude. I'm calling my dispatch. You can call someone else for help." And he drove away. The whole conversation was less than 30-seconds long. There was no "I'm sorry it took so long for me to arrive, here, let me get you into your car as quick as I can!" helpful attitude. This driver seemed genuinely set on NOT helping me, and made no move to even start in that direction. While I was waiting for my SECOND roadside assistance vehicle to arrive, I called BC Towing to alert the manager, Bruce, that there was a misunderstanding with his driver and that he'd left me without helping me get into my car. As a business owner myself, I thought he'd appreciate the input and possibly use it as a training experience. I was mistaken. Bruce harshly told me that "there are over 100 calls today and you're number 50. We don't have time for this. The drivers don't have to service hostile customers." I was distressed, cold, wet through and through, and late. But I was not abusive, didn't raise my voice, nor in any way HOSTILE. Bruce, the manager, was uncooperative. I told him I was in no means hostile, and in anger, Bruce said, "just go stand by your car and someone will be there in 5 minutes." I thanked him and rushed back into the rain to stand by my car. Ten minutes later, Bruce called me and said he had talked to my insurance company and they had dispatched someone else to come help me and that he would not be sending anyone to unlock my car (even though, apparently, someone was within 5 minutes of me.) A few minutes later, my true "hero" arrived, a sweet young man, Shawn Hererra, owner of Lockout Pros LLC. He jumped out of his car, rushed to my side with an umbrella and proceeded to unlock my car on his first attempt and I was on my way in less than five minutes. Lockout Pros was the hero of the day and I appreciate this company and will tell everyone I know that Shawn Hererra of Lockout Pros is courteous and professional. And I'll never, ever use Bruce at BC Towing again. read more

It snowed terribly today and I was stuck on the side of the road since my truck could not, literally, get a grip on the road. I was originally informed it would be about a 2 hour wait to be picked up by some one and was instructed to call around to see who else could pick me up while they send my call into their que. UNFORTUNATELY, no one could help because of all the accidents happening and trouble going on from the blizzard going on, while I was waiting. B.C. was able to come to my rescue in about an hour (roughly) after my original call! read more

No one calls a towing company because they are having a good day. I locked my keys in my car, called insurance, they sent BC Towing to help out. They called when they arrived, verified all my information and we're very courteous. Fantastic customer service from the driver and had my keys in less than a minute. Obviously, this guy knew what he was doing. Turned my dumb mistake into a less miserable experience. Thanks for all your help, Tyler! read more

BC Towing is the company I get routed to for my insurance covered roadside assistance. I have needed their services twice and they have been professional, on time or early, friendly, and helpful - defying all stereotypes of a typical towing company. read more

BC Towing is THE BEST around, no doubt about it. Their driver, Tyler, is a hero. We had a need for towing due to the fact that something within the car blew because there was fluid all over under the hood. Upon arrival Tyler suggested it was the inlet hose for the coolant because it appeared to be from there. So I was able to buy one and have it fixed in a jiffy, avoiding the need to be towed to the mechanic. I can't thank Tyler and BC enough, their towing company will ALWAYS be the only one I used and suggest to others in need of a tow in the mid Willamette Valley. read more