Best car buying experience ever! Manny Temkin , my sales rep, was exceptionally cordial and polite. No pushiness in the at all. I would recommend him without hesitation. My experience start to finish was outstanding. read more

I sold a vehicle to Skyline at the end of July. It is currently September 9th and I am still waiting for them to pay me. I called the bank to see if the issue was on their end with a delay in getting Skyline the title, but they told me they released it on August 7th. So here I am without payment for my truck for over a month since getting the title that they have already sold to another person. I worked with Andrew. He was great when taking my truck in, but has been unresponsive to my messages about this on August 31 as well as today, 9/9. UPDATED: It's funny how fast you get a response when you leave an honest review. My check was ready within a half hour after the sales manager called me because he was contacted about the review and Andrew let him know that I was inquiring about the payment. They also said that they did not "check in" the title until 9/3. I don't think the mail takes a 3+ weeks to get from Eugene to Salem, but maybe I'm wrong. I'll give them the benefit of the doubt on that one. Regardless, I appreciate them paying attention to this issue after the negative review was posted and addressing it rapidly. I just wish that it would have been addressed after my earlier inquiry, or even before I had to inquire about what was taking so long in the first place. read more

Received a text from the mobile service team at Skyline Ford that my vehicle needed a powertrain control module recalibration and wanted to schedule this. After them not listening to me on when a good time would be, we finally set a date/time that worked for me. I received a confirmation email the day before reminding me of my appointment the next day with a time and confirmation number. No one showed up and I called after an hour of them supposed to have shown up and they didn't have me in their system. Stated that they use a 3rd party to schedule these and they weren't getting the info. Well I will make sure to use someone else as they represented you and that is very poor customer service! They didn't even apologize but just blamed whoever it is they contract with. Do better and own your mistakes! read more

Victor, my salesman, did an excellent job communicating with me and getting me in the vehicle I wanted. I've had a lot of bad experiences in the past when buying a car but this was the opposite. It was a great experience and was quick and painless. One of my biggest issues with buying a car is the amount of time I have spent sitting around in the dealership. I had always felt so disrespected in the past, like my time wasn't important. This was not the case at Skyline. Victor communicated with me over text so I could go about my day. I really appreciate him and the finance manager for getting me in and out. Now I'm driving my beautiful new vehicle! Thank you so much! read more

I want to preface this review by stating that Ford vehicles, overall, are excellent. However, this review is based on my interaction with one individual, Jeremy. He definitely needs to learn more tact and professionalism. He was aggressive when I explained that there might have been a miscommunication or misunderstanding. He was abrupt and defensive, often saying, "I wasted his Saturday." His demeanor was all around rude. Note that he spent about 1 hour on this particular Saturday. I previously purchased a vehicle from this location, and that transaction was excellent. Although I currently bring my vehicle in for routine maintenance, I will no longer set foot in this particular dealer or refer anyone. I've seen other reviews mentioning rude and aggressive sales tactics at this location. I can say that I have spoken with Francisco, who was amazing and understood the confusion. However, since Jeremy was involved in the initial conversation, he had to refer me back to him. To the owner of your dealership: one person's behavior can ruin a reputation. Please teach your salespeople that they should never be rude to anyone who walks through your doors. read more

Jose Robinson was the best!! Everything went so smoothly.. honestly couldn't have gone better. He even did his research for us ahead of time so we didn't have to look at a bunch of different cars. He found us the best car in our price range! I'll definitely be back when I'm ready to trade in my other car!! Thank you so so much!!! read more

Bought a truck almost 2 months ago now and I'm still waiting on plates. DMV told me to get in contact with my dealership to get information on when my paperwork was sent and where. Pretty easy task. Ive called 4 times now and I've been given the run around every single time. WHY?! Im not asking them to solve the mystery of the identity of the zodiac killer, i just want some basic details on my paperwork. Originally was very happy with my truck purchase and I'm sure they were too with how much i spent. Now that they have my money I've been kicked to the curb and i guess they aren't obligated to help me even slightly. Don't recommend. read more

The salesmen push to no end and give false hope on prices and rates that can be misleading.

They have lied over and over to us everytime we go there. didnt tell us they added the 9,000.00 in warrenties on my 71 year okd moms car. Then we went in to see what was added couldn't show or tell us. Then when told the window was covered and it could be fixed and the water pump was,she was charged 412.00 not for the water part they said was covered. It was for them looking at it. Even though they said it would cost nothing. when we said you said it be free the swrvice worker lied and said I told you right away tgird lie!!! Oh and the window they dont fix them thwr either. please save you and your loved ones time and money and just never go ther. read more

I didn't end up purchasing a vehicle from Skyline Ford, but their honesty and integrity were so refreshing, I had to leave a review. I reached out to Julian, the sales manager, about a first-gen Tundra they had just taken in on trade. I expected the usual pressure from a dealership trying to move inventory quickly. Instead, Julian told me they hadn't listed it yet because he wanted it to go through a full pre-sale inspection first -- just to make sure it was something they'd feel good about selling. Turns out the Tundra didn't pass inspection. Rather than trying to push it anyway (which they easily could've done, especially in this market), Julian was upfront and let me know it wasn't a vehicle I'd want to own. They decided to send it to auction instead. That kind of integrity is rare these days. They easily could've kept it on the lot and made a quick sale, but they chose to do things the right way. That says a lot about Julian and the culture at Skyline Ford. I'll definitely be keeping them in mind for future purchases read more

Terrible service and the service manager Jim spent over 20 minutes arguing with me about the heat and air in my truck. I took it in because it didn't work. They told me it was a motor, they replaced it. It cost me $1100. I got two blocks away and realized I did not have heat and air on the driver side. So I drove right back and Jim got in my car and tried to gaslight me into believing it was fixed. Literally argued with me for 20 minutes. When I asked him to get the GM, he decided that he would have his people look at it. Lo and behold it needed $1700 more work. Or so they say. Because when I got the charges, it was a $35 part. I had given them a second chance because their service department in Keizer screwed me as well. I suggest if you're a woman, and especially if you are elderly you do NOT take your car therefore repairs they will absolutely screw you over and then gaslight you into believing they fixed it. I am I am beyond over them. And I just picked up my truck and someone stole a little troll that holds a selenite crystal that was given to me as a gift. No longer in my truck so someone at skyline Ford is now in possession of my little troll with a selenite crystal. I hope you all have bad mojo from it,,, seriously skyline all these complaints and all these years and you can still do no better. Also, I called Octavio Hernandez twice and left voicemails and took a letter in for him and never once did I get an answer from him. Nor did I get an apology from Jim saying oh yes, you were right it did require more work. Again I reiterate, do not use skyline Ford. And anybody who would like to stand in front of their building with signs about how dirty they are just let me know. read more

Good luck making an appointment with their service department. For the last three weeks, we've been calling once a week, and every time it goes to voicemail, which says, "Please leave a detailed message, and we will call you back the same day if not the following day." Not sure exactly who isn't in that department, but they definitely need to be looked into because it's a waste of time. Makes it tempting to just go to a different out of town Ford dealership. read more

I will never go here again and you shouldn't either. Let me tell you why. They charged me $200.00 for an OBD scan, which I could have done for free at my home. Then, they wanted to charge me $1,000.00 to replace my ignition coils, when a pack of coils only costs $210.00. This place is legitimately a scam. I asked for a refund and they absolutely refused, stating that they "need to pay their technicians for their work." Yeah, let me just pay some worker $200.00 for an OBD scan. Absolutely ridiculous. PLEASE for the love of god avoid this place like the plague. P.S. - I ended up getting the coils for $210.00 and taking the 15 minutes or so to put them in myself, when they told me it'd take them multiple business days to complete. This place is an absolute waste of time and money. Don't bother. read more

Skyline Ford - $200.00 charge for "labor" aka an OBD scan, which you can do at home for free. - Auto Parts & Supplies Near Me - Salem, Oregon

While scheduling my service appointment, I mentioned that my engine light was on and asked how much it would cost to pull the code since my Mustang would already be there. The representative informed me it would be $189. Considering this process only takes about three minutes, I decided to go to AutoZone for a free code read instead. While I didn't expect it to be free, $189 felt excessive. It's frustrating that they missed the chance to address any issues that might have come up. Unbelievable! read more

I had an excellent buying experience from Skyline Ford. We found a car via CarGuru and sent a message late in the evening to check for availability. I had a message from Tanika, our sales rep from Skyline, had messaged us right away the next morning. We live 2 hours from the dealership and Tanika was incredibly responsive all day on a Saturday helping us with myriad of questions. By the time we were ready to drive down to get she had all of the paperwork ready to go. We were literally in and out of the dealership in less than an hour. The finance folks provided us with all of our options and additional information but they were not pushy. The true MVP was Tanika - They had mentioned that Tanika was new, but I did not realize until after my purchase that we were actually her first sale! She knew SO much about our 2024 Mach e Rally! In fact, we were at another dealership the week before and they hardly knew anything about the car. All that to say, this was the most efficient and positive experience we have ever had at a dealership. Thanks Tanika and team! Oh and my new car is freaking amazing :) read more

Excellent service, as always. Particularly impressed with Mel's professionalism, attention to detail, and good advice.

I was told on phone after my original call (3ish) months prior to call back in a couple months to see if they had the recall piece for my Explorer. I called and they were confused why the original service rep didn't have me come in to get a part ordered. They said they would install it and inspect and that I had an air bag recall which was concerning. Just to go pick it up find out they didn't have the part and there was no airbag recall. They definitely could use some work on communication. read more

11/22/24: Purchased $120k F250 that has to the have the engine replaced at 263 miles. 12/11/24: Update: The Skyline Sales team is just about worthless. We have not heard from them since 11/26 while they scramble to replace the engine and have it back to me by the 30 day return statute per Oregon law. We have since purchased a like truck from Canby Ford and will no longer do any business with Skyline. The mechanical failure is not the fault of the dealership and this can no longer be handled at the dealer level. However, the lack of response from Octavio and Chad, despite repeated calls and messages, is extremely poor customer service. We purchased an additional (2) trucks from them the day following the original purchase (11/12) but it is clear that we do not matter. The only bright spot of that entire operation is the service department. 12/17/24: Still have zero communication with the sales department. John from service kept his promise and called me to let me know the engine was complete, even though he knew I had already purchased another truck elsewhere. We had hoped to develop a local relationship like we have with Hillyer's and, now, Canby to be our fleet supplier. Unfortunately, we will not buy from Skyline again. read more

My truck was towed twice to Skyline because it suddenly showed multiple error messages and then died and refused to start. Both times they told me "nothing is wrong with this truck" and charged me for the diagnostic. Well, the third time it happened I towed it to the dealership in Woodburn where they found that the problem was the main computer. Luckily it was still under extended warranty but just barely thanks to the delay caused by Skyline. I will NEVER bring my truck back in here and encourage you to avoid them as well. read more

Terrible location awful service , they never answer the phone or return phone calls. Not fair to the customer Ford needs to do better with this location... read more

We have bought numerous company vehicles from Skyline and Don has always been a great help to make it quick and seamless.

Purchased a Used 2018 Ford Expedition Platinum from the dealership in May. Spoke with the salesman when purchasing regarding the second key and was told he was going to work on it and get back to me. Never heard back, but the sales manager called the following week to "follow up" on the sale and I explained the situation and was told she would check on it and get back to me. I never heard back from her either! Have owned the car for almost 5 months and it is at my local Ford Dealer for the second time. First time was for over $6000 in engine repairs and now it is in the shop for an additional $2600 in A/C repairs. Luckily I purchased the $4000 warranty. Bottom line, AVOID this dealership. read more

I own newer F-150 and have had many issues with my ten speed transmission. I took it to skyline to have a second diagnosis as I didn't not like the way I was treated in Albany. My experience with skyline was no better. They diagnosed my transmission issue as a simple recalibration then foujd a driver side cv axel torn. I paid for the diag, but not the boot. i took my truck to another mechanic to check out the boot, and the shop said it was fine and no need to be replaced. My transmission is still shifting funny and it did not fix anything. Waste of money and time. read more

Paid a thousand dollars to tow my explorer to SKYLINE FORD to fix the steering, it was $3,000 and I cant drive it, Pulls you off the road so bad been advised not to drive it... Been on the waiting list for a loaner for 6 Months called again today and more of the run around the new lady Tricia that handles the loaner's say's, I HAD NO IDEA YOUR WAITING FOR A LOANWER! REALLY its been 6 months of the run around isn't that your Job...Totally irresponsible this is a single woman's worst night mere.. I'm afraid to call back, will it be another 3 grand for nothing except a worse boat then I'm in ? Bought the rig Brand new from Ford.com it was great until I took it here.... Never had so much trouble with a repair ~ Car lot and SERVICE dept...Would give a ZERO STAR if I could. STRANDED ~ Dannielle Distefano read more

Bought a Mustang GT only got 5 thousand miles on motor. Dealership failed with me on multiple layers. I did a very detailed review sometime back if you care to read it. Definitely never walking back into this place I'll ride a donkey first! read more

Very good in and out experience. upfront with prices for our trade in and new vehicle.

Purchased a vehicle from skyline Ford was very happy with the purchase , until the salesman completely dropped the ball and kept giving me the runaround, highly recommend going somewhere that values their customers more. read more

Skyline Ford and Kelly Jones, thank you!!! Than you for a great experience purchasing our new ford explorer. I LOVE IT!! Kelly, you went out of your way to make my experience a good one and for that I'm extremely grateful. sorry I couldn't make it by Friday, meeting ran late and I needed to be back for another meeting. I will see you s and again thank you. read more

I was scheduled for an appointment at 7 A.M. on a Wednesday. I get there at 6:50 and first I'm told to go outside and get in the line that is starting to build. Not a nice way to approach a customer. Once they open they tell me my appointment is on Friday not true. They don't attempt to fix their mistake or do anything to fix the situation they caused. I am not one to write reviews but will never take my Ford back to them! read more

I am new to Salem and took my 2021 full-size Bronco in for an oil change. While checking out I was informed that," my full warranty would expire at the end of September". I called today to make an appointment for a warranty issue and was informed that my warranty had expired yesterday. Hit on me for waiting to the last minute, but major hit on this service department that they gave me wrong information that could cost me big. Who waits to the day after your warranty expires to call for warranty work!? Nobody. I will take my business elsewhere for service and advice I can trust. read more

Great experience! Francisco took great care of us. We were in and out of there pretty fast, after buying our new Bronco. Everyone was really pleasant read more

Imagine a business where every time you interact with it you know you're going to come away frustrated or irritated. That is Skyline Ford. I have never before dealt with a company so reliably annoying as this one. They're really great at selling you a vehicle, but if you need service you should probably go somewhere else ... but unfortunately that means that warranty work will be a headache. I have unfortunately had to interact with them about a half dozen times since I bought my truck a year ago (each time because they failed to perform the requested work adequately) and each time I am amazed how they seemingly manage to go out of their way to disenfranchise customers. I have brought my concerns to their attention on several occasions but things never change. I am seriously thinking of selling my vehicle to buy a different one from a different manufacturer so that I can get better service somewhere else. I would take it to a different Ford dealer, but the nearest one is Albany and that's rather inconvenient. read more

Make me feel like they are working WITH me. It's always more problems once I'm in there. It's never just in for the thing I needed fixed. Do something nice for people like when someone is worried about a problem with their car, make them feel heard and noticed!! It shouldn't just be about money! read more

this dealership has the worst customer service out there, after having my truck towed in to have a fuel bowl replaced, I had to call daily to get up date also when the truck was done it was returned to me with more problems then what I had before.they broke ebp sensor and also failed to connect the sensors they disconnected. after talking with the service manage, he talked with me about how he could fix it, after I talked with him about how we could work together to fix all the issues he said he would call me back, haven't heard back from him. that was 1/27/25, also debris and tools were left in my motor. read more

Posted a review previously for Skyline in Keizer. Communication with trying to get my alternator issue resolved took a long time, but they finally agreed to replace it. The team was professional, courteous, and fixed my car. Much appreciated. read more

Purchased a car with 98% of the interaction being completed by text and a quick phone car. Car was as expected (perfect for a 2022) and the in person interaction was as expected - no surprises, quick and on my way. Would purchase again from them! read more

I was very impressed with everyone at Skyline ford. Wally was our sales person. Very friendly and a wealth of knowledge. On Saturday, January 19, 2019 we arrived late not expecting enough time for a transaction. I knew the car I wanted, they had it, I liked it and we ultimately made it happen in short order and were out of there shortly after closing. Finance gentleman Tom knew his business and made that quick and easy. Wally graciously explained the navigation and iPhone interface and synced the phone for us. The post sale followup has been good as well. Definitely ask for Wally, he will make your purchase painless. read more

Skyline Ford - 2017 Ford Taurus Purchased January 19, 2019. Great Car. - Auto Parts & Supplies Near Me - Salem, Oregon

I had a confirmed appointment to view a car at noon today. Just as I arrived I watched the actual vehicle that I had taken off work to see be driven away to another dealership to 'work a deal' (which is the explanation I was given by a salesman). Terrible customer service and I recommend looking elsewhere for a vehicle. read more

My 2018 F150 truck has been in the shop for a ratcheting sound when the accelerator is released, after 5 visits and no repair or knowledge what what's causing the sound, they are saying it's normal. I've lost all confidence in skyline ford and their ability to identify and repair the problem. Update: A week later and the knock in the engine and ratcheting sound when the accelerators released still exists. They've fixed NONE of the issues I brought in for repairs. read more

After going through Cars.com to search for a car. I found one at Skyline ford. I was presented with financing by cars.com on the vehicle I was looking at. I received email contact by Lidia Customer Relations Assistant Skyline Ford asking how I would like to be contacted. I responded within a an hour then contacted by Colby Webb sales. asking when I would like to come in a test drive. This was supposed to be online and Once completed I would pickup the vehicle. Colby only contacted me once and has never responded. I was then contacted again by Lidia Customer Relations Assistant asking if I was taken care of. I responded with a yes and a no. It seems that cars. com in only used by them for contact information as there has been no meaningfully fallow up in any way. I was also told By Linda Hi Thank you for informing me. I'll let my manager know about this. Regards, Still no fallow up. IF they have such a good rating why no contact. I am going to asum they sold the truck to someone else and just plain don't care about customer service. and are using cars.com as a contact info only and not to sell cars. read more