I received the best customer service today ... Wyatt you're…read moreamazing. I'll be forever grateful thank you for your incredible dealership and the most amazing customer service , highly recommend five stars for sure.

Mackins was super helpful in getting my Tesla model x back to perfect condition. Originally I…read morethought I just needed a new bumper but they were able to help me with a new hood, bumper, a few other parts and work with my insurance to get it all squared away. Erik was a great point of contact. He communicated everything as the repairs progressed overall I am very satisfied with the work they did and I would recommend them.

Went back 6 weeks later after getting some brake work done in early August. These guys did a great…read morejob on that repair so i brought my 4Runner back in for timing belt/water pump/cam/crank seal replacement. These guys took great care of me again and did a fantastic job. Phil at the front desk and the guys in the shop are on top of it and I will not be going any place other than Brothers. And yes, I know quality work when I see it. I spent 10 years at the dealership level in service, so I know. Very humble and trustworthy, a rare commodity in today's world.

Took our vehicle in to check out our lights,..burning out. While in the waiting room..I became very…read moreimpressed with our chosen repair shop. On the phone, our mechanic is honestly explaining to a customer that investing money into the repair is not a good mechanical choice. Better that he seek out another vehicle to purchase. Isn't this the type of mechanic one needs to have, instead of not saying anything? Other mechanics would just take the money, do the repair, and the customer would end up paying in the future for additional costly repairs. We're sticking with these mechanics. Thank you for having honesty and integrity. (5 months ago) They have been great in the past 2 years. They have been honest with us on what is necessary for repairs, personable, and have gone out of their way to help us. I would recommend this establishment.

I was workin in Oregon from out of state. My Truck transmission went out while I was there. Tony at…read moreSunny view Transmission came highly recommended By a car enthusiast. Tony, had my truck back to me in 1 week. I've had my truck since bran new, it has 330,000 miles and I'm particular who's working on it. Tony and the whole crew made me feel at ease before my 500 mile trip back alone. Since then I get great gas milage and it feels great to drive! Thanks Tony!! Merry Christmas to all of you and your family Sunny Miller

I was ripped off. I was charged over $450 to replace a Mass Airflow Sensor - a part that costs $40…read morenew and takes no more than 10 minutes to switch out (I later found out). The guy behind the desk buys "only a certain brand) due to lifetime warranty. You could buy 10 of this and never need that many in the lifetime of the car. It didn't even fix my problem, car ran worse than before. I felt cheated and stolen from besides being violated. The religious paraphernalia at the desk is to suck in believers like me. They may have my money but the Lord knows this great deception. I forgive them, but will never go back or recommend them to ANYONE!

These guys need some reviews. So we're adding ours. We went to them a few years back with my…read moreparents' car, which had "bumped" into some rocks near our cabin and scratched the fender area. In addition, part of the fender became lose and floppy (for lack of a better description). A Subaru dealer out of state wanted $2500 plus to repair. A local shop wanted $1500 to repair, if we didn't repaint all the scratches under the bumper area (caused by my elderly parents' diminishing driving skills). I took it to Salem Autobody on the reference of a mechanic I trusted. I told them them we could live with the scratches underneath, and what we most wanted was a fender that was attached well They asked me if I would leave it with authorization for them to spend up to $100 to get it attached right. I said sure. When i came back, they had it attached like new. The bill was under $10. Really: UNDER $10. When's the last time you heard of something like that? We've gone to them several times since. We've had paint work done and they are REALLY GOOD. They are honest and won't oversell you. We've worked with Matt. He's great. And the owner is the guy who gave us the bargain price to the fix to my parents' car. So our experience with everyone we've dealt with is five stars all around. We've dealt with other body shops in Salem (we've lived here for nearly 40 years). None of those others even comes close.

Ramone and Sandra were so helpful and professional. The work that was done was excellent and the…read morecar was completed on time. Ramone even had us bring the car back a month later and gave it a complete detail. This vehicle looks brand new.

This is one of those shops that is so good people keep it secret so they can keep the place to…read morethemselves. I went and got my automatic transmission serviced, which they did very well and quickly. The service got rid of the symptoms I was getting, But Mike went further and took care of a loose fitting on the radiator for me as well. Outstanding! The people here love the cars they work on, it shows in the outstanding service and attention to detail. They also have a really cool and comfortable waiting room with vintage mercedes/BMW manuals and brochures, it's like a german car museum. Tank, their friendly dog, is a gentle good-natured old hound, and will make friends with you by the second day you're there. This is THE place to take your BMW, Mercedes, and Mini Cooper. Very pleased with this place, they have a repeat customer in me.

Disappointed is the best word I would use to describe my experiencing of utilizing this shop for an…read moreoverheating issue for my Subaru. They would rather go with what a customer suggests could be the problem vs doing the proper investigation, diagnostic testing or just general root-cause analysis. This tells me that the techs that work here either have limited experience with these types of issues or have not been provided the proper training to assess. Unless you just need an oil change or small parts replaced, take your business elsewhere. There's nothing Prestige about the service found here.

Wonderful customer service and trustworthy technicians…read more Thoroughly inspected my car and found issues i didn't know about

I would seriously recommend going somewhere else. I came in for an oil change and to have them make…read moresure my headlights are attached correctly because they have been loose in the past. They did not tell me that the inspection comes with any service, nor did they give me the ability to opt out beforehand on the information sheet I filled out. They tried to charge me 300$ for the oil change because my oil cap was stuck on from my last oil change. They told me my headlights were fine, I have had to get out of my car and push them back in to get them working leaving my job at midnight twice since I've left that shop, which is the issue I wanted fixed. They also quoted me 10k for the other damage to my car, which I was already aware of because I PAID for an inspection with another shop. Now, two weeks later, I'm getting new lights on my dash and my car is running horribly, which never happened after my Walmart oil changes (though they got my cap stuck). Everything about this place is sketchy, they WILL damage your car to get you back in the shop, do not trust this business. I will be taking my car somewhere that has some business standards.

I recently had my turbo go out & they were able to get my car serviced in a timely manner. My turn…read morearound time was quick and their communication along the way was very efficient. They also addressed a wheel bearing issue they could take care for me- which was an already known issue to me, but I wasn't certain if they were able to resolve it during the same appointment. Between the diagnosis of my turbo & wheel bearing, ordering & delivery process of the parts, and service, I got my car within 2 days. They were absolutely great & transparent about anything they came across or might have issues with that may change the estimate. I was very pleased with their customer service, ability to provide proper care to my car, and their mechanic who did all of the work. They were absolutely amazing & I would trust them with any future services I get with my car. I couldn't recommend them any more ! Thank you guys !!

I am updating this review to address the owner's response. My original review stated facts directly…read morefrom the invoice, which remains attached for anyone to read. 1. The "Air Box Repair" & Filter Charge: The owner claims the $101 was to "repair damage to the air box." As line item #5 on my receipt clearly shows, I was charged $25.91 for the filter, $26.00 for two metal clips, and $49.50 in labor strictly described as "Remove & Replace Engine Air Filter Element." Snapping on two clips during a routine filter change does not justify $101 total, nor does the receipt list any actual repair labor for the box itself. 2. Inaccurate Claims About My Review: Brake Inspection: The owner accused me of "fraud" regarding an $80 inspection charge. I explicitly acknowledged that "While they didn't charge for the brake inspection itself, the overall experience left a bad taste in my mouth." I acknowledge the $0 charge on that specific line item. Caliper vs. Total Brake Cost: The owner claimed I said calipers were $900. I never said that. I stated the total brake repairs came out to over $900--which is accurate, as the front disc brakes ($842.24) and rear drum service ($132.00) totaled $974.24. My review explicitly stated the calipers themselves were "almost $250" ($124.14 x 2 = $248.28), which is accurate to the penny. 3. Unclear Communication on Calipers: Replacing calipers isn't routine maintenance for standard brake wear; it's a major component replacement. Check with any reputable shop and they will agree. Replacing them without clearly explaining why the original calipers had failed--rather than just servicing pads and rotors--lacks basic transparency. Bottom Line: Instead of addressing legitimate concerns over high labor rates ($274 to change a single serpentine belt, $49.50 labor for an air filter element), the owner chose to misquote my original review and throw around baseless accusations. Please ask yourself if being accused of fraud is what you want as a customer before you do business with anyone. Buyer Beware: Take my situation as an example of the response you can expect from this shop if you express honest dissatisfaction. I stand by my experience and my invoice. Please review the attached image of the bill and decide for yourself.

What you are about to read is true. I brought my truck in for collision repairs and left deeply…read moredisappointed, disturbed, and shocked by this shop's extreme negligence and absurd behavior. When I first brought the truck in so they could look at it he told me he could do the repair at the amount insurance was offering and said he "doesn't like painting over dents," which gave me confidence the panel would be repaired without dents. After nearly three weeks, the truck came back with sloppy work: Eight areas of visible debris and pinholes in the paint, a visible dent, one trim piece scuffed, tape left on two different areas, and an area that looks like rust wasn't properly prepped before painting. I brought it back to discuss the issues. The owner agreed to a repaint and even said, "I'm surprised you didn't bring it back sooner," suggesting he already knew the work was bad. He also said fixing the dent would be another $300. That's odd since he implied he would repair all of the dents when I first brought the truck in. On the day scheduled for the repaint, I unfortunately had to decline to pay the extra $300 for the dent repair since I already spent $500 and didn't want to put more money into it. I think that made him angry even though he said that was optional. I still expected the other defects to be fixed. While we spoke, he rubbed an abrasive pad across the painted panel as a demonstration leaving about two feet of visible scratches. I then pointed out several repair problems, including a small rust spot that looked like rust in that area had been painted over, and I said in a half joking way, "This spot bothers me for some reason." I was trying to keep the conversation light because I was sensing he was getting angry. He then replied with some insults: "I think a lot of things bother you," accused me of "trying to get free stuff," and said he'd "paint the rust spot if he had enough paint." I was shocked but kept my comments to myself at that point. I left to take the bus home. As I walked, his "enough paint" remark was irritating me, so I returned to the office to clarify what he meant. As we were discussing the situation the receptionist suggested I take my keys and reschedule after things cooled down. I agreed and walked to my truck to leave. As I was leaving, the owner came outside and asked why I was leaving. I told him it was because of what he said. He instantly became extremely angry, told me to "get out of here!" and threatened to punch me in the face. I left and later filed a police report due to that violent threat. Their website states "All our paint services are backed by warranties ranging from limited to lifetime," and that they "take pride in customer satisfaction." I have tried to contact them several times about honoring that warranty and have received no response. I emailed photos of the multiple repair defects to them afterward, asking how they would fix them and received no response. Poor workmanship, insulting comments, and violent threats toward a customer. Avoid this shop at all costs if you value your vehicle and your personal safety.

Excellent work..even fit me into his busy schedule..highly recommend..Kyle very knowledgeable...read more