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    Custom Cleaners Hawaii

    4.4 (46 reviews)
    Open 8:00 am - 7:00 pm

    Services - Custom Cleaners Hawaii

    Carpet cleaning

    Move-in or move-out cleaning

    Custom Cleaners Hawaii Photos

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    Absolutely the worse move out cleaners! This company doesn't seem to know what a move out cleaning entails! My tenant hired Tai's Custom Cleaners to do a move out cleaning and paid them $400 in cash. He was told they would send him a receipt but as of this review, they have yet to provide a receipt to my tenant or to me. Upon final checkout inspection, I discovered cob webs in the corner of the living room carpet, dirty vinyl floors in the main entry, kitchen and bathroom; food residue stains on the exterior of the kitchen cabinets; a thick layer of lint on the vinyl floor next to the dryer; streaks on the living room sliding glass doors and windows; residue on the vertical blinds in the bedroom and living room; and lint on the A/C filter. See some attached photos. Since my new tenant was moving in later in the day after I did the final checkout inspection, my friend and I tried to re-clean the unit since Tai said he couldn't re-clean the unit until the following week. The photo of the bag of dirty wipes was the result of my re-cleaning the unit which was after Tai and his Custom Cleaners of Hawaii claimed they were finished cleaning the unit. When we called Tai to come back and re-clean the unit properly, he sounded surprised, cocky and upset. When Tai came, instead of checking the unit to ensure everything was properly cleaned, he kept asking us to show him where he needed to re-clean. Don't waste your time and money hiring this company cuz you will be extremely disappointed!

    IN MY ENTIRE LIFE, I HAVE NEVER HAD CLEANING SERVICE THIS ABHORRENT, UNPROFESSIONAL, OR UNETHICAL BEFORE (I've moved 6 times in the past 15 years from California-Washington-Florida-several locations in Hawaii). I STRONGLY RECOMMEND YOU READ THIS REVIEW AND OTHERS WITH "1 STAR", especially the ones with evidence-based photos and content. I paid $850 for cleaning and I am angry and livid (I am furious enough to write my first Yelp review). I am attaching photos to let you objectively determine whether this is the type of cleaning service you are looking for. - Mildew and mold (in plain sight....can you imagine what else hasn't been cleaned?!?) - Dead moth (this photo was taken in the living room) - Dead cockroach (yes, you read that correctly) - Another area NOT cleaned (UGH!) - More bugs and debris (as if you weren't convinced yet that you SHOULD NOT work with this company) Due to the high reviews here, I decided to go with Custom Cleaners Hawaii. I did not heed my "gut feeling" to ignore the bad reviews because I honestly thought the good reviews outweighed the bad ones (and I'm referred to as an "eternal optimist" in my groups of family/friends). For your sake, I STRONGLY suggest reading the other reviews with "1 star," especially the ones with evidence-based photos and content. In addition to questioning, WTF DID HE DO? I feel disgusted that a company like this can legitimately exist. I agree with Rika H.'s post on 3/2/2016, "Honestly, It was so bad I thought I had just been SCAMMED. I had to research it & nothing came up to my surprise. I'm still skeptical." Here is a chronological timeline of what occurred in our case. When we made the appointment several weeks in advance via telephone, Tai cheerfully said he would show up with 1-2 helpers. I felt good about this. On the day of the cleaning, Tai showed up 4 HOURS LATE BY HIMSELF (I had to go to work late!!!). And then, he asked us to pay him in cash @&*%. Is this legitimate?!?! WTF!!! Since we needed it cleaned for our checkout a couple of days later, we begrudgingly agreed. Tai was not able to complete the job that same day (as promised) because he started late and by himself. How were we supposed to know if he would actually show up the following day (especially since we paid him in cash)?!?! On top of that, he asked us to leave one of the doors open since we could not meet him exactly when he wanted to clean. The following day, we held our breaths in hopes that the home would actually be clean when we got off work. It was TERRIBLE!!! Like, saving your money for a year to go to Disneyland, and then finding out....oh SH*T someone else took your vacation for you. Seriously, he took our money and our excitement, and left us stranded, angry, and frustrated. I ended up cleaning the home by myself all day and all night because my apartment inspection was the following day. Although Tai says he will return to address anything left unclean, honestly, it was like this throughout the ENTIRE HOME. I told the property management to REMOVE THIS COMPANY from their list for their own protection. I will end by restating--please see the photos and read the other reviews carefully as you decide whether or not to use Tai and Custom Cleaners Hawaii. I wrote this review to warn others who hopefully will avoid justifiably feeling the same way I do.

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    9 months ago

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    10 years ago

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    11 years ago

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    11 years ago

    ..Mahalo Plenty for an AWESOME job!! Will definitely recommend you to others and will use your company again in the future!!

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    10 years ago

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    12 years ago

    Tenants moved out and left the place a mess. Filthy and there was a nasty smell. It's brand new now! Will definitely call Tai again.

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    Ask the Community - Custom Cleaners Hawaii

    Review Highlights - Custom Cleaners Hawaii

    Needed short notice carpet cleaning on the weekend and Tai worked with me to find the best solution.

    Mentioned in 28 reviews

    Read more highlights

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    I don't own my place but I like to keep it clean and I am so thankful I called Clean Carpet Rx…read morebecause I had no idea how dirty my rug and my couch actually were...yikes! I must also add in that I am a perfectionist, crazy OCD, neat/clean freak and I vacuum everyday, but there is no amount of vacuuming that could've been done in order to do what Stephen and his crew did for my place! My appointment was easy to make and Stephen was able to fit me into his schedule that same week. He gave me an estimate over the phone and it was almost exact after the cleaning was done (which made me happy). I scheduled the cleaning to be completed when I was out of town, which worked out really well. I left a key for them to get in my place and clean and came home to (what felt like) a brand new couch and carpet! Take note that they do not move furniture, but they clean around it, so I moved a lot of my stuff into my kitchen so they could clean areas that normally wouldn't get cleaned (under my ottoman, my peloton, barstools, etc.) It also was cheaper to have my whole place done rather than just one couch or upholstery because they have to carry all the equipment into your place regardless, so minds well get more than one piece of furniture cleaned. Treat yourself...you deserve it!

    I have been trying to contact this company for several weeks. Left messages, emails and have never…read morereceived a call back. If they are out of business they should say something on their website or directory. Ghosting customers is not customer friendly at all. Thumbs down on this company.

    Custom Cleaners Hawaii - homecleaning - Updated May 2026

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