I hired KleenPro for a move-out cleaning for a 3bedroom/1.5bathroom apartment and had some of the WORST service/experience I've ever had with a cleaning company. This includes late and unsatisfactory cleaning (with multiple dirty spots), lack of response when I reached out (despite their guarantee), and LYING to the bank when I tried to initiate a chargeback. We set the appointment for 1 PM. The cleaner arrived in the early afternoon around 2 PM, but the service did not finish until much later at almost midnight due to a change in cleaners. We understand that there was a family emergency causing a change in cleaners, so we aren't too upset about that. However, we are upset at the communication near the end because the original cleaner had estimated finishing at 9 PM due to the delay. We checked in a little past 9 PM and they said they were not finished yet. We stopped by and the new cleaning staff said they'd be done by 10:30 PM. We came back at 11 PM and they were still cleaning, not finishing until almost midnight. With all the time spent, we are also upset at the condition it was left in. Several spots were missed (easy things like dust marks on the floor!). I have attempted to contact the merchant multiple times, through both email and text, and received no response from them. We attempted to contact them well within the 48-hour period immediately after the cleaning to do a touch-up cleaning (as stated on their website). We had to hire a different cleaning company to finish the job. As a result, we initiated a chargeback, on which KleenPro LIED in the response. They said that we did not reach out, despite us emailing and texting them multiple times to try to resolve the issue amicably. We even tried to request a normal refund from the merchant, but since they did not respond to us, we initiated a chargeback. read more

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I needed move-out cleaning ASAP because my lease is about to be up. Leon responded so quick to my quote request via Yelp. He came over so fast! Same day within a few hours (even during COVID) and brought a team of 3 others to clean my 2bdrm 1bath apartment. I felt he charged fairly for the additional carpet cleaning for the living room and 2 bedrooms. If you're patient, I assure you that you will be so pleased with the results. Stains that had been in the carpet since before I moved in are gone now. They really take their time to clean everything including the jalousie windows that are near impossible for me to do myself. Everyone arrived in masks too. Thank you Leon and team! 10/10 would recommend for move out and additional carpet cleaning! read more

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They did not mop the floors it was dusty and dirty. I would not recommend them to anyone. read more

Our DEEP CLEAN service from KleenPro was LESS than satisfactory. Not only did we have to clean up after our deep clean service. LEON THE OWNER WAS RUDE when we brought up our concerns. He stated "that he was not responsible for these cleaning concerns!". However, listed in the deep cleaning service on the website, it's list EXACTLY what was not cleaned. He also, stated that he could of charged us more if he came to our unit which, if that was the case he should of. But like his website states and the route he choose to take, he gave us a quote over the phone without ever wanting to see the unit. We had a previous cleaner come to quote our unit after doing a walk-through at the SAME PRICE but we went with KleenPro because they did both deep clean and carpet service. Will NEVER use or recommend KleenPro services again. read more

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Leon was a life saver ! Immediate response and a carpet that I thought un cleanable was cleaned !!! Thank you for your professional service and beyond excellent job! ! Will hire you again and again ! read more

I have used kleenpro twice now for moveout services and they have been so reasonable as far as price and easy to schedule with.

I was really pleased with the move out service. I have 5 kids and cannot always keep up then moving on top. Some things were left a mess. I was worried about this, but they were very thorough with the cleaning and the carpet came out great. read more

I have used KleenPro Hawaii twice now.....they are the only carpet cleaning company i will call in the future. Great service, very fast in & out, i was astonished. Absolutely the best. Aloha, Rick Hill Carpenters Inc. read more

So pleased with EJ (hope that was his name) he cleaned my living room, berber carpet, and Leon the boss man. Communication was excellent from calling the day prior to confirm, to arriving promptly at the set appointment time. Look at the before and after pics since that should speak for itself. Thanks again guys. read more

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Leon and his crew did a fabulous job at my 1bd/1ba place. 5 days before my move-out day, I was told that I had to have the place professionally cleaned, including carpet cleaning. I called several places and KleenPro responded immediately. And they were able to fit me into their schedule so that they'd be done (and the carpet dry) before my landlord's walk-thru. The day of the service, Leon called to ask if they could come early. They met me at my place and got straight to work. Leon called me a couple of hours later to say they'd be done in 20min, giving me time to return. When I got there, I was happy to see they'd cleaned the fridge, stove, all windows (and screens), floors, counters, the entire bathroom and the steam cleaned the carpet. Leon called me later that day to confirm that I was happy with their service. And indeed I was, KleenPro is such an efficient and amazing team! read more

this was my second time getting a move out and carpet cleaning. I highly recommend this Company, on time and very professional . Did a very good job! read more

This is our first time hiring move-out cleaning, we need the unit cleaned by 2/28 and we hired Kleen Pro on 2/26 since they looked promising. We had no reason to not trust them with the cleaning job and left for them to do their job. However, we were proven wrong. They came to the unit on 2/26 at 10 am as scheduled and finished the job little passed noon and was charged $420+tax for their services. On 2/28 I received a text message around 1 pm from the leasing agent asking me to call the cleaning crew back, stating that they had misses somethings. We contacted the cleaning crew and told the agent the cleaner will be there in 30 minutes for additional work. 5 hours later got another text message from the leasing agent expressing her disbelief on how unprofessional and lack of detail they were. She had asked the Kleen Pro crews to clean the bathroom grouts, removed the hard water stains off the glass shower walls, and polish the stainless appliances. But the crews said they don't do that, they only do "wipe down." I am shocked to learn this, for the charge was rather grand for a mere 2.5hrs of work. At the end of the day, our own agent had to clean up herself and hire another company to finish off the job tomorrow which I will get billed for. We were immensely regretful to hire Kleen Pro for the job, and didn't see the point of hiring a company who promised a move-out cleaning, but can only do a "wipe down" instead. For that, I can do it myself. read more

Fast. Flexible. Reliable. Responsive. Friendly. Affordable. Superb Quality. Part of my contract for moving out of my studio apartment requires me to have the rug professionally cleaned before exit. So I did what any smart person would do....I Yelp searched 'Rug clean' and voila, KleenPro Hawaii popped up. I click on their email link for an estimate, type out my message and clicked send. Literally within 2 minutes, I get a response back with estimates! This Leon guy at KleenPro must have an iPhone or Android device sending him direct alerts or something. I don't even get reply backs that fast from my close friends and family. Awesome =) With every question, a quick response was received back. Mid day, afternoon, nighttime...didn't matter. Leon is superrrrr easy to work with and will answer any and all the questions you have with lightning quick speed. The day of cleaning arrives, and I get a call from Leon letting me know they're en-route to my apartment building. As a customer, I was extremely pleased that he would call in advance, and provide me a window for when they would show up rather than having me sit around twirling my thumbs and guessing. I let them up, they do their thing, and 45 minutes later, DONE. Before leaving, I made sure to grab extra business cards from them so I could refer them to anyone else needing professional cleaning services. Thanks KleenPro for making this an easy process to work through! My carpet is KLEEEEEEEN! read more

The pros: They were on time. They called an hour in advance to verify that I was home and aware of the time frame they would arrive. They did the job efficiently and quickly. They were polite and professional. Cons: They tried to clean around furniture without moving it which means I almost didn't get my monies worth. But if you move the furniture yourself and ask them to go back and do the carpet underneath the furniture they are more than happy to and do not complain, grumble, or be unpleasant in any way. So just keep an eye on them and make sure that they are cleaning everywhere that you want them to and if they miss a spot they'll happily go back over it. Basically they made about 2 and 1/2 years of disgusting carpets look almost brand new. Worth the money. read more

Very happy with the two person crew that just cleaned my condo after having some painting done. Alex and partner arrived and finished on time. Their work quality is excellent. The place now smell fresh without the lingering paint odor. I can sleep better tonight. Everything looks great and will use them again. read more

I needed a move-out clean done and was looking for a company that did both all around cleaning as well as deep-cleaning the carpets. Leon and his crew called about 30 minutes prior to our appointment and asked if an early start was ok; perfect! Job was quoted as to be finished in 3-4 hours, not only did they finish in just over 2 hours (approx. 600 sqrft 1bdr) but they did a fantastic job! Price was fair but, full disclosure, I despise moving and the cleaning that goes with it so I'm probably willing to pay more than your average person just so I don't have to deal with it. Not only would I recommend them for other move-in/move out cleans but I'm also considering having them visit my new place on a regular basis for regular cleaning. read more

They were very easy to work with. Leon was highly responsive to my request for a quote. He literally called me back as soon as I sent the request in via email. I found them via Yelp and am glad I decided to use them to clean our office. They cleaned our windows, carpets and cubicle panels. The place looks great, smells good and the VIP's were HAPPY. Our cubicle paneling looks brand new. They removed pen stains (ball point, gel and sharpie) and even a very deep and large grease stain. They removed the heavy soiling in our high traffic areas throughout the office. They removed the heavy dirt buildup on our large window panes that surround our office. They even got out a bad rust stain on the floor that had been there for YEARS! Thank you KLEENPRO! read more

I scheduled an appointment with KleenPro about a week and a half in advance to get the carpets cleaned at townhouse I used to live in as part of moving out. Leon scheduled me and took down my information over the phone and quoted me a great price. On the day that we scheduled, he arrived late. He did call about 15 minutes prior to the appointment letting me know he would be late and why he was late - I guess he was trying to call me on the way but wrote my number down wrong. After calling back to his office and verifying my number, he realized he wrote down the wrong number. It happens, but I took a star off because it was unprofessional and he arrived about 15 minutes late. Next, he arrived and let me know what he could do and what he couldn't. It has been years since the carpet was cleaned professionally, but he did a great job and didn't say he could work miracles. Of course, there was just normal wear and tear since the carpet was old. It did look a great deal better than I expected and they did a great job. I took another star off because of a malfunction during the cleaning... the vacuum cleaner they had broke. It took another 15 minutes to get everything going again, which means the hour to hour and a half they had scheduled with me turned into two hours. They did not have a backup in the van. Even though I did take off two stars, I think they did a great job. Leon quoted me a good price and if they showed up on time and didn't have the malfunction, I would have easily given them four or five stars. I can't say that I wasn't satisfied, but I'm extremely punctual and it is one of my pet peeves when people aren't punctual. Would I recommend KleenPro? Yes, of course. I just hope they don't run into the same issues again with another customer. Based off my impression of Leon, this is definitely not a normal experience with him or KleenPro, so please don't let my rating keep you from choosing them. Even the best people have off days. read more

Terrible! Just moved into our new home & the carpet still smell like dog. There wasn't much effort except making "carpet lines" as if someone just vacuum. Completely disappointing! read more

Kleen Pro is a company and very reliable. I called leon at 9pm on a friday night and only did he answer with his company name but he also answered every question I had about the cleaning techniques he would use, pricing and and future up keep. He was able to schedule me the next day which was a Saturday with no problem , he and his assistant lee had arrived on time and were very well spoken, professional and responsive to what I had to say about the clean. Leon also explained as he was working the solutions and methods he was using why. Kleen Pro is service and I had a great experience. Thanx Kleen Pro, read more

Leon and his crew are the most responsive and efficient carpet cleaning crew I have ever dealt with, and the prices are very reasonable. They showed up on time and cleaned 1000 sqft of carpet in under 1 hr. While one team was focused on pre-treating stains, the other team was extracting and steam cleaning with the carpet vacuum. They even had several tools to extract the stains and dirt from the hard to reach angles and corners. They are also on the Square (card reader) system so payment was easy. Im picky when it come to services but I definitely will recommend them to anyone. BTW... this was for a move-out inspection. read more

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I LOVE these guys, they're quick and always do such a great job. Very nice and professional. I've had them clean my studio's carpet twice now. Totally recommend these guys anytime! read more

KleenPro - Ta-da! - Home Cleaning Near Me - Honolulu, Hawaii

I did search engine optimization on www.KleenPro.com You can hire me at www.PageRelevant.com read more

I recently purchased a Living Social offer for half off carpet cleaning through a company called KleenPro Hawaii. The offer was $70 which was 50% off the regular $140 three room carpet cleaning (not to exceed 675 sq. ft.). I need to advise you that this offer is a complete rip off and I ended up getting my money back from Social Living. 1. I called KleenPro Hawaii prior to purchasing the voucher from Living Social because I wanted to make certain they would come to my neighborhood. I wasn't sure if I was within their range of service area. I specifically asked what was included and then I made an appointment for the afternoon of May 31st. 2. They no-showed on May 31st. My wife called them repeatedly to find out what happened. When she finally reached them, they said they were trying to call her cell phone number (which they transposed two numbers) that morning and when they couldn't reach her, they cancelled the appointment. My wife let them know they took her number down incorrectly, if they were calling to reconfirm, they should have called the day before instead of the morning of the appointment, and they also had our home telephone number. She knew this because they called her back on our home number. The appointment was rescheduled for June 1st at 9:30 am. 3. My wife let them know she took the day off on May 31st for this carpet cleaning service and she wanted some sort of compensation for their mistake. She suggested they do our stairs which were not part of the original order. They said they already had to charge $40 for the original appointment (which my wife argued as we purchased the Living Social voucher on-line) and it would be an additional $40 to do the stairs. They claimed our purchase was for only three rooms. My wife responded that we only wanted the living room and dining room carpets cleaned. They countered by saying a hallway counted as a room. We don't have a hallway between these two rooms. They finally agreed to do the stairs at no additional charge and agreed that they would not charge her $40 for the original appointment. 4. The offer clearly states that this service includes a "systematic 12 - step cleaning process that includes pre-treating, vacuuming, soil extraction, odor neutralization and speed drying." The KleenPro guys showed up at our house at 9:40 am and they were done with the entire job at 10:22 am. My wife said upon arrival, they asked her if she vacuumed the carpet and she said she did not, it was supposed to be included with the offer. They said no vacuuming wasn't included. One guy took a spray bottle (don't know what was in it) and sprayed the carpet by the front door entrance to the living room and the entrance through the garage to the dining room. He then took their cleaning machine and sprayed water (don't know if it was even hot water or with detergent?) and vacuumed it back up with the machine. They then told my wife to turn on any fans she had to dry the carpet and he left. This offer is clearly deceptive and didn't come close to satisfying what our expectations were. My wife, kids and I moved all of our furniture out of both rooms the day before the originally scheduled appointment to make it easier for the carpet cleaners to do a great job. I've asked my wife to call another carpet cleaner today to do the job the way it was supposed to be done in the first place. The customer service people at Living Social were great about refunding my $70 as I will be spending this money with a more reputable carpet cleaning company this week. I just hope the other 235 people who purchased this "deal" read this before scheduling their appointments with this company! read more

Had them do a move out cleaning an carpet cleaning the place looks amazing better than when i moved in leon and his crew are great 5 stars

Excellent company There were some issues at my gate and they had to wait a bit, but Leon and his crew were cool about it and still did an excellent job within the time allotted. No complaints from the property manager so no complaints from me. read more

Great great, service! These guys were on time (early even!) and they were impeccably clean when they finished. I would absolutely use them again for my move - out cleaning. The price was reasonable especially considering the job they did. I trust they will do exactly what you need. Try them! read more

I had to go over a lot of the things they said were clean. When I went over it myself the spots became clean. Why hire someone to do the job if you have to do it yourself? Plus they were late and did not even bother calling. read more

Used Kleenpro for a move out clean, including carpet shampoo. They had 3 ladies show up and made the place look like new, even a stubborn stain on a cabinet that was there when we first moved in years ago was gone. The price stayed the same as the phone quote. The only down side was that it took an hour longer than quoted, with extra time spent waiting for the boss to come back so we could pay him. However they did such a great job that the wait was ok. I would use them again. read more

They were amazing, I am a very satisfied customer. They came immediately and were very friendly, personable and professional. The guy even offered to lend us and additional equipment, ie. vacuums, if we desired. Quick and reasonably priced. Found them on Yelp and grateful for the assistance when I needed it. read more

I called Kleenpro at a time when I was desperate to get someone to have our carpets cleaned. I was moving out in 2 days and needed to get it done ASAP. I had originally bought a living social deal for ANOTHER carpet cleaner co. They were absolutely terrible. They did not return my calls for over 3 weeks. I was then referred to another company though a friend's recommendation. They never showed up! Finally, I called Kleenpro and told Leon my situation, and they were able to get someone to come to the house within a couple of days. I was thrilled. The guys that came were right on time and very professional. We had dogs and cream-colored carpets--not a good combo. Henry, (the guy who actually did the work), did an awesome job, however. It also didn't take very long, (we had 2 bedrooms). I would definitely use this company again. read more

I was on the tour to Hawaii. On my discussion with one of my relatives about KleenPro Hawaii for their carpet cleaning service in Hawaii. Their cleaners are very professional and took their time to do a perfect job without any hurry. Thanks to team of KleenPro Hawaii for such great work. read more

I wish all businesses were like this! I first scanned Yelp and initially left a message with their professional live-person answering service and got a call back in about 5 minutes flat. I needed next-day service as we're having a party and the couch was a little doggy-smelled out. I had a 10:30am appointment. The owner, Leon, called at 9;30am to let me know they were on the way and they showed up exactly at the appointment time. No upcharging at all and Leon really wanted to know if I was satisfied with the end result, which I totall am. Got an electronic reciept right on the spot. Will use these guys again. read more

Leon and his crew were pretty amazing!!! They were on time and did a top notch job on my apartment. They were very affordable and I would definitely recommend them if you are needing a move out deep cleaning. read more

Very professional and efficient, we had a sectional cleaned, and part of it has been in our garage for over a year. When they were done, you can't tell the difference between the pieces and it looks like a new couch. Great Job! read more

Kudos to Leon and his fabulous crew in cleaning the three story home in Kahala I manage, on time, and w/o any complaints, and all for a fair price!!! I would highly recommend KleenPro Hawaii for any services u may need and plan to use them again, including recommending them to my rental move outs. Ur thevBest!!! read more

Finally found the BEST carpet cleaners on Oahu! They 'stream cleaned" my carpets and didn't just spread the dirt with those flat mopey carpet cleaners. I am so happy :) And they arrived on time and clean and smelled great. I highly recommend them :)) read more

These guys did a wonderful job cleaning my 10 year old carpet. first I thought I had to replace my carpet, but then I gave kleenpro a try, they turn my filthy carpet into like new condtion ,especially the traffic area. saved me a ton. Smells great,feels nice n soft. I definitey will use these guys again next year. Keep up the good work! Julia from kahala read more

These two guys were very prompt and professional. I will be using them again if I need my carpets cleaned again. Very friendly and I really do like when a business and it's employees know how to communicate! and I got both from Kleenpro:) read more

Same day service and best price! QUICK and THOROUGH job on my condo carpet! Even offered military discount! Big Mahaloz!