I scheduled a move-out cleaning in preparation for putting my apartment on the market. I had used this company previously through my husband and had a very different experience, which is why I felt comfortable booking them again. Before she began, I told her that I needed to be in a different appointment by 2:00 p.m. She told me she would call me approximately 30 minutes before she was finished so that I could return for the final inspection. I was proactive and arrived at 1:20 p.m. so I would have enough time to meet her, inspect the apartment. I reminded her that I needed to be somewhere and she reassured me she would be done. I asked if I could come back after my appointment to do the inspection because it would still have been within the 5 hours they set. When I arrived, however, her car was not there and she was no longer at the property. The timing and communication throughout the entire appointment were extremely confusing. I was then rushed through the final inspection, and I immediately noticed several areas that needed to be addressed. Because I was already running late for my next appointment, I unfortunately did not have enough time to thoroughly inspect the entire apartment. Later that afternoon, I returned to the apartment to double-check the cleaning more thoroughly. I found multiple areas that had been missed, as well as dirty/oily substances throughout some areas that appeared to be residue from the cleaning products or supplies that had been used. When I called to explain my concerns, I was disappointed by the attitude I received from the receptionist. Rather than taking the concerns seriously, I was essentially told that it was my fault because I had "okayed" the inspection. I found this response extremely unprofessional, particularly given the amount of miscommunication surrounding the scheduling, arrival time, completion of the job, and final inspection. Throughout this experience, there were multiple instances of poor communication and a lack of professionalism. I understand that mistakes can happen, but I believe how a company handles those mistakes is just as important as the quality of the service itself. I was told that the receptionist would contact the manager and owner. At that point, I expected that either the manager or owner would personally follow up to address the miscommunication and concerns with the cleaning. Unfortunately, I was never contacted by anyone in management and was not offered any support or resolution from the higher-ups. It is especially disappointing because I had used this company before and had a completely different experience. Based on this recent experience, I would no longer recommend this company. The combination of poor communication, rushed service, missed areas, and the unprofessional way my concerns were handled left a very negative impression. read more

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I can't say enough great things about Maid in Oahu, I will book with them again and again. From start to finish they were personable, professional, and reasonably priced! We booked with them for a move out of our apartment and they made the apartment look even better than when we first got it! For 2 years there were stains in the tub and restrooms that we tried everything to scrub out and we couldn't get them out! But Maid in Oahu was able to get it out and clean the entire apartment from top to bottom in less than 3 hours. Book with them you won't regret it ‍ read more

Maid in Oahu - Bathrooms - Home Cleaning Near Me - Honolulu, Hawaii

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I used Maid in Oahu to handle the move-out cleaning. The cleaning company that I had used before had done a wonderful thorough job but were on a break. So, I read the reviews for Maid in Oahu and decided to try then. They did a great job communicating what they were able to do and what they were not able to do. Which is pretty straightforward. For example, they are not able to pull out an oven/refrigerator from the wall for cleaning. But if you can find someone to do this heavy work- they will clean the area. It's a liability issue I get it. But if you are not physically able to do this or if you don't have anyone else who can do this for you then you are just out of luck. So, if there are things that are required for a move out per your lease I recommend that you send them the move out cleaning requirements. They are very transparent about what they will/won't do an that is fair. Pricing and scheduling was set, confirmed and re-confirmed. Additionally, the confirmations etc. were verbal and in writing which was very helpful. All in all , I did receive my security deposit so I am content with the service. read more

Had a great experience with Maid in Oahu. 3 ladies cleaned up Uncle's very dirty home!! They were on time and did a great job. Communication was on point. Even moved this around to take us sooner!! Highly recommend!! Sincerely Barbara Tamashiro read more

Filthy Maid in Oahu. Hair and soap skum in the shower. Dirty water in the kitchen sink. Dirt all around the refrigerator. They should be ashamed of the work they do. read more

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Exceptional customer service and flexibility, combined with great cleaning helped us get a much needed head start on getting settled in our new place! read more

The seller of my unit hired this company for the move-out cleaning, but unfortunately the quality was so poor that I now have to hire another service to do it properly. Areas that were supposed to be cleaned were left untouched or only half-done. Behind and around the appliances there was still grease, dust, and crumbs. The stove knobs, filter, and fridge had visible grime. Bathroom fixtures, bathtub, and toilet still had stains, and even details like handles, corners, and outlet covers were left dirty. This was supposed to be a move-out cleaning, but it felt more like a light wipe-down. Very disappointing, and now I'm paying again for the work that should have been done right the first time. read more

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We moved out of our 1-bedroom apartment and needed a deep cleaning (we have a shaggy dog). Booked online, was contacted in an hour to confirm and they came the following week. Nicole was super friendly, on time and she did an amazing job. My wife and I couldn't believe how clean the apartment looked after it was all said and done. Windows, carpets, bathroom, fridge, oven...she even got between the washer/dryer. Thaaaaaank you! Totally worth the $375! They use a 3rd party if you want to shampoo your rugs, but we opted out of that service. I 100% would recommend and they will be my go-to cleaning crew for future apartment cleanings. read more

Maid in Oahu - Clean windows! - Home Cleaning Near Me - Honolulu, Hawaii

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When our usual cleaning company couldn't fit us in this month, Maid in Oahu came to the rescue! They were super easy to work with and took our last-minute booking without hesitation. I appreciated that they only do deep cleans--not regular ones--which was exactly what we needed. Plus, their prices are way better than a few other companies we've used in the past. I loved that they have online checklists, so we knew exactly what was being done and what was covered. The customer service was top-notch--the lady who booked us and answered our questions was incredibly friendly and helpful. The cleaning team did an amazing job on my dad's home (the supervisor was Arian) these two ladies were like cleaning ninjas! Not only were they thorough, but they were also super sweet and communicated well with us pre-arrival. They left my dad's place looking and smelling so fresh and clean, I almost didn't recognize it! Highly recommend them for your home cleaning needs--these folks really know their stuff! read more

Nikki is AMAZING!!! I'm talking the house is beautifully cleaned and we're happy she was the one who came! Maid in Oahu made it the simplest by having a website where I could choose what I wanted and didn't want. Nikki saved us so much time and the house feels brand new! We appreciate her so much! read more

Wish I had the same good experience as everyone else but I didn't. This is the third cleaning company I've used and it has been the most disappointing. They are easy to book online and have very reasonable pricing. They call after booking to confirm details and explain the process. They showed up on time. Booked them for a move out cleaning to get the max security deposit back. However, on the day of cleaning, the team I had was not very professional. The woman went around as we were showing them things that needed extra focus on and she seemed distracted looking around asking if we were going to keep some items we left behind and if they can have it which was a little weird. So of course we gave them some things and told them no to other things. The cleaning was quick. Maybe a little too quick. When the cleaning was done, we walked through and it seemed nice. They left some things we accidentally forgot that they found in a neat pile on the side. After they left, we gave every cleaner a big tip. We did purposefully left behind a personalized shot glass, a thank you card, and the landlord's original expensive shower head in the unit to retrieve when they were done cleaning. We put it neatly in a shelf. Those were all gone when we got back. When we went back to change out the shower head that afternoon, we couldn't find it. We asked if they took it and they said they "threw it away". They didn't call us to ask if they could. They didn't put it in the neat pile of items they found that we accidentally left behind. They just said they "threw it away." We looked around and saw streaks that were left behind too, like they did a quick and messy job without much care. The streaks don't pop up until after everything dried a few hours later. So it may look good at the time of walk through but when it dries, it doesn't look great. When we provided feedback to the company, the woman said she understands and was sorry but didn't offer any other reimbursements. I told her the original shower head cost over $100 and if she could help cover some cost since it will be take out of my security deposit and she didn't really respond much but tried to hang up real quick. To summarize, this team was very disappointing because they kept asking what they can take home and keep, probably took or threw away things without asking, and did a rushed unsatisfactory job. You pay for what you get. I'd rather spend the extra money on someone that will not take my things and take their time doing a good job. read more

Easy to schedule a cleaning. Friendly staff. They arrived on time and did a great job with the move out cleaning.

I hired Maids in Oahu for a move-out cleaning for a 3 bedroom 2.5 bathroom rental apartment. They were communicative, on time and thorough with the clean. It was a large apartment and they got it done within 7 hours, as promised. read more

I tried to book their services because i needed help cleaning out trash, but when I told the person from Maid in Oahu this, she rudely told me, "We are NOT taking out ANY trash!" If she had politely told me that it wouldn't have been a problem. I'll take my business elsewhere, someplace that wants it. read more

Grace's team was perfect! Everything was cleaner than it has been for 30 years! THE BEST!!! Highly recommend!!!! 5 bedroom house and 3 bathrooms! Even did water stains on shower and ceiling fans!!!!! read more

Needed a deep clean and Maid in Oahu had reasonable prices. They communicated in a timely manner too. Booking and confirming appt was easy. When the day came my cleaner, Aura was on time and also communicated with me at all times. She did a great job! Would definitely use their services again. read more

I booked a move out clean as I explained the situation of the unit being vacant for several years. The pricing was explained for jealousies cleaning, stove cleaning and other additional charges that may apply. Cynthia and Maribel were the team and they got to work. I gave a tour of unit and what I wanted. Cynthia called when the encountered a drapery that was falling apart which they disposed. They finished before allotted time and I was very happy with the results. Yes, I will use them again. read more

Maid in Oahu was wonderful, super responsive with giving a quote, and transparent with pricing. Was able to book a move-out cleaning for mom's condo only a couple days in advance. The two staff that came were early, texted us, cleaned super fast and did a great job! Our property manager said, "Wow, looks like your mom never lived here." Thanks Maid in Oahu! read more

They did a fantastic job, and they are so friendly! It was a really fair price and we would definitely recommend them to anyone looking for a close out cleaning! read more

Excellent! Cynthia & Maribel did a great job cleaning up our old house. They came on time and were really fast & still did a great job!

I booked Grace and her family through Maid in Hawaii twice now, and they did excellent cleaning both times, and were quick and responsive. Would definitely use again! read more

Nicole did an amazing job on my place, plus did a little reorganizing while cleaning to make my kitchen counter space a little more open in a way I hadn't thought of, so yes 5 's read more

*Update 3/17/23* Laharnie reached out and responded to my voicemail and emails. We scheduled a day for the cleaners to come back and re-clean. I really appreciated that they sent me the same "prep" instructions they sent my tenant. My tenant failed to follow instructions to remove light fixture covers and to move appliances. Angel, the cleaner and her team took photos before they cleaned and shared it with me. My tenants left the place a huge mess (brand new home when they moved in) and they cleaned up A LOT! However, the floors were the biggest thing and I showed them the test areas I cleaned with a sponge, Dawn & Cleaning vinegar. I saw them re-mopping, but didn't really scrub. My mom & I came back to scrub the floors ourselves and with little effort, the dirt came out. I really appreciate the A-Team and Lahranie's professionalism and efforts to reclean. They got more of the ground in dirt in the bathroom grout. Thank you Maid in Oahu for coming back. read more

Maid in Oahu - AFTER photos - Home Cleaning Near Me - Honolulu, Hawaii

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To avoid frustration and inconvenience, do not book with Maid in Oahu. After spending 3 hours in our unit, the 3 ladies failed to provide services that were worth the $740 we were charged. Shower was left with conditioner drips/soap scum, baseboards were found dirty and dusty in both the bathroom and kitchen, the bathroom floor was not swept or mopped, the fridge and ovens still had left over food and dust that I was able to clean off with my finger. Complete lack of attention to detail. During the first inspection after their service was "complete" I had to repeatedly show them the areas they so obviously missed. I even had to ask them for their cleaning wipes and began scrubbing myself to give them an example of how they should clean. I reported our dissatisfaction with their customer service and they were forced to come back. They spent an additional 2 hours at our unit which interrupted the carpet cleaning service we booked with their sister company. So much of my time and theirs was wasted. Book with caution. read more

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Cynthia is very kind and lovely and they did a great job I'm really satisfied. thank you again read more

Very nice team, did a great job cleaning our bathrooms, kitchen counter tops and floors were very clean

Pros: Amai was quick and responsive. Appointment was easy to be made. I actually booked them on accident thinking they were the previous cleaners I used due to the name being so similar. CONS: I knew from the initial interaction over the phone, the maid's attitude was condescending and she had an unfriendly tone. She asked me if I would be staying while I was cleaning (for whatever reasons) and I said I'd be busy moving boxes while she worked. She began at 9am and I received a call at around 1230 pm that she would begin mopping. I return back and the girl was chillin on her phone. I began the walk through as stated in the agreement, and noticed multiple dirt marks that she "missed". It was not in hidden areas and it was brightly lit. It was obvious she did a half a** job. She also claimed she had tried to clean it multiple times. I walked up to it (while wearing socks), scrubbed it with my socks on my feet, and the dirt comes off without any hesitation whatsoever. Personally, I've had cleaners with much more reliable equipment that could remove simple dirt off the floors. There were some stickers on the ground due to my toddlers which she also claimed she scrubbed "multiple times". I use my own sponge with a tad of Clorox spray and it comes of within seconds. I could see if she accidentally missed it, but it was obvious she just didn't do a proper job to begin with. I asked her to remop the floor and she rudely says, "the work you're asking for requires another hour of service" and that I'd have to pay. I was upset because being charged $365 for a service, it should be done the right way the first time, not at an extra cost. Perhaps she should mopped better the first time. I don't know what she was doing in there for 4 hours but she also missed the bathroom cabinets, and kitchen drawers, which I had to "remind" her about. When I stated I was calling her manager, she runs outside of my apartment and calls her manager playing the victim. LOL She waved her hands in my face and was like "I'm not trying to be rude". This girl needs to be trained on customer service. Just because you're not "trying" to be rude, doesn't mean that you're not coming across that way. read more

Kimmy was a 1-person and cleaned my 600 sq ft 1-bed unit very thoroughly. Took time to clean all areas. Never felt she tried to hurry up and leave. Kimmy made sure to point out water mineral stain area that was better than pre-clean but not completely gone. She explained how she cleaned, attempted multiple times, and made sure I see the end result. I appreciate the openness and not try to hide it. I understand not everything can be safely cleaned to look like new. Would recommend and use Maid In Oahu again. read more

Let me paint the picture...it's a few days before we have to move out of the rental apartment and into our new home, which was just vacated by renters. We wanted to have the apartments professionally cleaned, especially before we went to the new place, but it was difficult to find cleaners on such short notice. Enter Maid in Oahu. It was so easy and convenient to book cleaners on their site. They called to confirm services and dates. The cleaners arrived to the apartment on time and finished early. They let me know about 15 minutes before they finished to give me time to come to the place to inspect their work before they leave. If something wasn't up to standards, they would clean it again. Service was good and reasonably priced. Highly recommend this business when you're looking for cleaners that are not just easy to schedule but will do a good job and finish in record time. read more

Crystal and her partner arrived promptly for their appointment to clean my mother's condo unit. They did a wonderful job on everything--surfaces, windows (with the hated jalousies!), floors, kitchen cabinets, the bathroom. They took less time than I expected--I really appreciate their efficiency and thoroughness. One less thing for me to worry about. read more

Maid in Oahu - The living room! - Home Cleaning Near Me - Honolulu, Hawaii

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I hired the deep cleaning service for my apartment on 11/25/2024. I'd been overwhelmed with keeping up with house cleaning after recovering from a severe illness and I finally reached out for professional help--I'm so glad I did! The two cleaners they sent were very polite and thorough, and it felt like a massive weight was lifted off my shoulders when I stood in a clean living space for the first time in a month. Special note that Maid in Oahu does dish handwashing if you don't have a dishwasher, which is what sold me on their services! Highly recommend! read more

Excellent cleaning service & communicated very well. Kelly had to buy stronger cleaning products after seeing the apt. , went out to buy it & returned. She also taught us about an unsafe situation & made suggestions! Best experience w/ cleaning service! read more

Very pleased. I recommend them. Thorough. Will hire them again. If u need a good cleaning give them a whirl.

We used this company a few years ago and everything went perfectly and we were extremely pleased. Recently we attempted to schedule a cleaning session with them and after agreeing on a date and time subsequently received multiple reschedule requests and finally a cancellation. This left us scrambling to find another service. I hope whatever difficulty they're going through can be resolved, but for right now. I cannot recommend them. read more

Service wasn't great. I would never hire this company again. Definitely NOT worth the price they charge.

The actual cleaning service was thorough and the lead cleaner was quick in communicating with me, but I docked off a star because the they left our doors open after instructions to lock it. Our security door wasn't closed fully. Thankfully we had no valuables in our apartment, but it was a liability. The representatives on the phone were not helpful. I docked off another star for this. There were a lot of inconsistencies in what was said on the phone. I called 24 hours before the day of service to switch cards to charge the payment. I spoke to 2 different reps to confirm the new card, and they reassured me the old one wouldn't post the payment. I checked my bank statement and the full payment was posted on the card I asked to not charge. I'm usually a very understanding person and try to give the benefit of the doubt. But it was very upsetting. Would probably hire from another company. It really should be 2 stars, but I'm giving 3 only because the actual cleaning was thorough. read more

First and foremost I'll start with the bad with is only one thing, they don't specifically mention that with more than one person the time isn't 4 hours as said in the checkout I would suggest adding that as the fine print or putting somewhere on the website since I was very confused why the cleaners didn't stay the full 4 hours. Now on to the good things my cleaners were Mary Wilson, Jenna Kuramoto, and Chalei Peters. All of them went above and beyond with what they could do within the time limit everything's is clean and spotless. Mary was very professional, understanding and helpful with everything, Jenna all business in the best possible way just kept cleaning and asked if I wanted to keep certain things that I would have thrown away, last but definitely not least Chalei she was th sweetest, most kind person I've met amazing work on the kitchen totally transformed how it looked prior very friendly and always smiling while cleaning honestly made me smile and was a great experience. Mary, amazing job on my living room it is spotless I love how different it looks now. Jenna, fantastic job on the bathroom it looks brand new totally blew me away. Now on to the value honestly I'd say worth every penny the site just has to add the little information about more cleaner means less work time total as in the the advertised 4 hours while checking out other than that great pricing for great work. read more

was having a pretty rough week so i decided to hire some extra help around the house (clean space = clean mind!!) got so blessed with the sweetest duo-- chalei & jenna made my day!! great attitudes and great at what they do-- didn't even realize my sink could shine like that lol. to be honest i expected older ladies not girls my age haha but i actually like it since they definitely have more of an understanding for what you need + are able to move heavier things and clean it-- the company told me to clear all surfaces so i kinda went above and beyond assuming the cleaners might be older and not willing or able to clean covered corners. luckily, jenna and chalei paid attention to that and made sure to get in every crevice. the company also mentioned that the cleaners prefer if you aren't there, but when i asked chalei responded "girl you don't have to ask permission to be in your own hale!" even after all their work they'll ask you if you want them to do anything else they might have missed and they did not mind at all-- they were happy to help. so sweet and kind and would highly recommend these two to anyone. please remember that these are real people and treat them to some lunch too lol, they were so appreciative and so genuine and i cant say enough good things about 'em :) !! thank you thank you! read more

Maid in Oahu - highly recommend jenna & chalei! - Home Cleaning Near Me - Honolulu, Hawaii

So unprofessional. Not willing to clean. Bad attitude. Will never use again. This is my second time using them and they left without cleaning because the house wasn't "ready". There was just like 5 toys on the ground that would take 2 seconds to pick up but they were just not willing to work. Came in with a stink face and just wasted your time. read more

This is the first time I booked a cleaning service & I am definitely impressed with the professionalism & attention to detail their employees demonstrated through every step of the process. The employees handling the booking were great at explaining all of their services and protocols and the cleaning team were so personable and thorough with their services. They managed to make my rental sparkle and shine at a level I didn't think was possible....the bathroom shower and kitchen cabinets looked brand new! I also booked the deep cleaning for the carpet and I am glad I paid the extra for this service - the person who did my carpet cleaning managed to get out the stains I didn't think would be possible to remove......the carpet was a level of fluffy I didn't think could ever be achieved since I have never once cleaned it for all of my time renting there! I was also impressed at how promptly he arrived - I was skeptical about the two hour window of arrival but he got there right at the beginning of the scheduled time frame. Maid in Oahu may be a little pricier than some of the other cleaning services here on Yelp - but they are worth every penny - especially if you are looking for a quick, well-done, and thorough cleaning of your home or rental! read more