I contacted Okihime Cleaning Services on 08/30/25 and arranged to have an estimate done on 09/01/25 at 7 pm. 09/01/25 - 7 pm came and went ... and ... no call ... and no show. Awesome customer service Okihime Cleaning Services. I did read several of the (1) star reviews prior to arranging the appointment which more or less stated that the customers either could not get a response from the company or that there was some sort of scheduling issue. I should have listened to my gut and stayed away. This is definitely not a company that I would put my trust in. read more

Okihime Cleaning Services - Home Cleaning Near Me

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Customer Service is outstanding. The quality of cleaning is superior. My final inspection went incredibly quick. I remembered what the unit looked and smelled like when I moved in one year ago and Okihime matched it and the realtor knew that. The value was above reproach. Some cleaning companies want to see your mess, square footage, pictures, and don't want to waste their time meeting you. Okihime was the exact opposite. They beat out all competitors and I interviewed a lot of cleaners. They were eager for my business, they worked around my schedule. They didn't pussyfoot around square footage or request to see pictures. They didn't need a credit card to hold a date. They were straight-forward and honest. I pray that I do not need to move ever again as it is the most stressful thing in the world, but if I ever need to move or refer someone to get their places cleaned for a moving, I will always remember and refer them to Okihime Cleaning Services. Oh yes, one more thing, they were early for their appointment and I was on time. Which never happens with cleaners. If you want a company with integrity, honesty, a commitment for excellence, trust me and go with Okihime. If you choose to go with another company and it doesn't go as well as you expected, remember this review. The pictures speak for themselves. As far as the other reviews go that give less than 5-stars? The owners go out of their way to make things right. These customers hold resentment and are probably going through a rough patch in their lives. As I said before, moving is super stressful. Show some grace. I am so thankful for the work Okihime did on my place to have my unit. From start to finish. I put my project up. They contacted me within a few minutes. We talked. Set a date within 48 hours. And I passed final inspection. They worked hard and for their hard worked, I also provided optional gratuity. When you realize just how much hidden spots a professional cleaner can help you clean up to make your place pass an inspection, you'll be so grateful. Okihime is absolutely a life save. Thank you so much!!!! The value was amazing too. Budget friendly for Hawaii people. read more

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Chris was very professional and did a great job with a move out cleaning. Definitely recommend!

Quality of work is not acceptable. Not prepared to do the job and not enough people to work. Left spots unclean and dirty. They did a good job on widows. read more

Hiring someone to come into your house can be intimidating, but not with these folks. Super nice, efficient and exceptional. Let this dynamic team do the work for you. My problem areas were the bathrooms, floors and baseboards. Wow, they not only made these areas look new, but also made the oven and sinks look brand new. I love as so impressed that I hired them to clean my offices and they did an exceptional job there as well. I trusted them to clean without me around and lockup when they left-you can trust this team to do the best job for a fair price. read more

We needed a move out clean on short notice and Okihime responded and scheduled right away. Price is very reasonable. Did an awesome job with everything we asked for. Cleaned the oil off cabinets, oven, stove. Did all kitchen cabinets inside and out. Blinds, windows all excellent. Bathrooms excellent. Recommend 100 percent. read more

I was looking for a "move out/move in" cleaning service because I wanted to give my new place a deep clean before moving in. I requested a quote through Yelp and received a response within one day. The hourly rate seemed reasonable so I responded to their message. My condo unit is a 1 bd/1 bth (588 sq ft) and they estimated about 2-3 hours. A cute family (husband and wife team) showed up around 9:15am. They brought their son who looked maybe 8 or 9 years of age. I didn't mind at all. Very well behaved kid. Seeing as how it was going to take 3 hours I chose to leave and run errands while they cleaned. Just over 3 hours later they texted to let me know they were finishing up. I got back to an immaculate apartment! Everything had been dusted, swept, scrubbed, and cleaned: from the inside of the oven to the inside of the refrigerator, which was empty at the time. Granted, the whole apartment was pretty much empty (cupboards and all) except for the couch, end tables, and bed. The apartment looked and smelled so clean. Special shout out for getting the water mineral film off of the glass shower doors and tile! That must have been hard work! But it is very much appreciated. Overall I am very happy with the service I received and would recommend this company to anyone. read more

Okihime Cleaning Services - Shower - AFTER 06/19/2021 - Home Cleaning Near Me

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Reached out to Okihime Cleaning Service for a short-notice move out cleaning and they were very quick to respond and schedule the day for our house. They arrived promptly on time and were extremely respectful of the property and asked lots of questions about what needed cleaning and what to avoid. A quick and efficient 5 hours later and our whole 4 bedroom house was spotless! They were able to remove extremely tough stains in bathroom and in carpet. I am extremely grateful! The final cost was lower than expected --- they price very affordably! I would hire again! read more

I called Okihime short notice as we had some new windows installed and the house was covered in dust inside. They were able to come out a day later and did a very thorough job. Cleaned the entire house top to bottom and it was spotless afterwards. Highly recommended this service as they work very efficiently and do a wonderful job. read more

Okihime was very quick to respond and to provide a quote and scheduling easily thru Yelp messaging. They were able to schedule for the next day at 9am and showed up promptly on time. They were able to provide their estimated cleaning time along with carpet cleaning and finished on time. Very kind to work with and look forward to working with them again in the future. read more

Hired services for a move-out cleaning. It took about 4 hours & felt worth the amount I paid. They did a good job! I would recommend them to anyone looking. read more

Chris and Mai did a great job at a fair price. Their quality of work added value to the service they provided. They cleaned all the windows at our home and washed down the lanai and entry, and did a fantastic job. I would recommend that you hire them for your next cleaning assignment. They are in demand so I recommend you contact them a week or two before you need their service. Wayne S read more

Very flexible. Excellent service. Things are cleaner than when I first bought the place (I swear, haha). Charge by the hour. They are also fluent in Japanese. The business is run by a local couple, Mai and Chris. They are so nice and you can tell they really work hard. They were working so diligently as I was trying to clear some stuff out of the condo and when I came back to pay. They did go 1 hour over quoted time, but I was expecting that it would be quite difficult to clean everything due to the freeway soot, so I am not complaining one bit. Everything was so clean, inside and out. From the refrigerator, to the windows, to the oven and toaster, I was so happy to have found such an excellent cleaning service. They did bring their son along, which I completely understand because childcare is not cheap! They do seem to get busy towards the end of the month, so I would say to book earlier in the month. Their rates were comparable to the few others I requested quotes from, but I do appreciate that this is a real family-run, small business. You really support the community when hiring these type of businesses. I recommend this cleaning service especially if you need a deep cleaning, but I think it would be nice to have them clean my current apartment too, so that it feels brand new again! read more

Very responsive. Very thorough. My house has never been so clean. Highly recommend them!

Okihime Cleaning did a deep cleaning on my grandma's house. They did such a thorough job - they exceeded our expectations. They were great at communicating with us and were flexible according to my grandma's needs for her home. We were very pleased with this service and would definitely hire them again. read more

Just one star because I've reached out, called, left messages via phone and Facebook and I get no response at all. I see they read my messages on Facebook yet never replied to my inquiries. Wish I had the opportunity to see for myself the kind of impeccable service these good reviews are raving about. read more

Updating my review: My reviews are 100% my honest opinion, take it or leave it. Others seemed to have an excellent experience, so maybe this was just an outlier. Communication was spot on for the most part after we finally got in touch. I was able to get a quote and schedule a move-out cleaning, they were pretty accommodating. They arrived on time... with keiki in tow. It wasn't a problem for us, but it may be for others. They got to work right away. I felt like they did a good job, but not as thorough as I would have liked. That's also probably because I'm a Monica Gellar when it comes to cleanliness. They allowed me to walk through our unit to make sure it was to my satisfaction, and offered to come back to cover anything I was unsatisfied with. Some spots were missed that I ended cleaning myself after they left anyway because it was so manini. But things like missing the refrigerator completely (I did tell them I kept it clean for the most part, and wanted them to spot clean, but left a hard stain in there for them to cover since I didn't have better cleaning supplies as they have been packed) I had them come back for and the shampooing of the stairway (they forgot the attachment). I did send a link to our MLS listing... and there are stairs in the pictures... so there's that. They did remedy that. When it came to payment, I was confused because they quoted me a price per hour, estimate of so many hours... The cleaning job took almost half the time which was great (but the total was the same). Here's where it gets tricky... I asked if carpet cleaning was included (I would post my quote thread here, but that's not necessary), and I was told it was... but the cleaning took half the time... and carpet cleaning was an additional cost outside of the hourly rate, which was not very clear during communication. Hence, having to pay the same price I was quoted even though it took almost half the time. I did not say as such because they are a small company, and they did a fairly good job, but stuff like that needs to be presented upfront. read more

2nd attempt to use these guys again for an annual deep cleaning. Contacted via yelp and was told that they wanted to do a home inspection for estimate, and would get back to me on the day and time. 2 days later and nothing. Chris - you guys really need a better way at getting back to people. Pretty disappointing and super unprofessional. Keep in mind that these guys only work for cash. I wonder if the tax office knows about this?????? read more

People moved out of our house and left a mess of dust, dog fur, and nearly two years of barely cleaning the bedroom and bathroom. Chris and Mai inspected the rooms and we received a quote soon after. They arrived early and went straight to work. Closet shelf was wiped; a tall plastic/vinyl shelf was hosed down; the a/c unit was carefully cleaned including each slot. A wall fan was also taken apart and cleaned. Baseboards, floors, jalousie windows, screens all cleaned. Bathroom grout (bathroom is 2 years old) and bath tile floors look new again. We plan to have Chris and Mai clean the rest of the house and use their services on a regular basis. Their attention to detail is greatly appreciated. read more

I would highly recommend this company. They just finished at my house. I had them do a very very deep clean. My house wasn't horribly dirty, but there was a lot to deep clean since it's things I can't really get to or cannot possibly do as well as they do. They even cleaned the light fixtures in my bathrooms. How awesome is that? They were on time, brought all their supplies, did everything I asked, and cleaned up after themselves. They both were so nice and they work straight through, they didn't even take a break. And they were at my house for over six hours. I am so pleased with them, and want to recommend them to everybody I know, and everybody on yelp. I also want to add that they were super cool with my house dogs. And my dogs loved them. read more

i had no issues contacting them to schedule. Chris and Mai were both very nice and Im sad to report the service did not match. If you do not clean regularly yourself or is just looking for a move out cleaning, this service might be a better fit. I clean my own house regularly and was looking for getting someone to come on a cadence to do more of a deeper cleaning that I don't normally get to like dusting, baseboards, moving decor items etc. and getting to nooks and crannies like behind the toilet, scrubbing my tub and grouts that I was too lazy to get to which I did specifically state in my ask. Some things like my toilet or sinks were cleaned very well and I was very happy with but half of the things I asked to be cleaned were technically cleaned, but it just seemed like they did the job half way or didn't clean at all. If an item was dusted, there would still be partial dust left on the item, if my floors didn't look dirty, they would just spot clean but didn't actually mop/Swiffer or touch my bedroom floors at all. Maybe some sections of the baseboards were cleaned but some were not. A lot of the cleaning and dusting happened around items but nothing was really picked up. Over all it just felt like the same type of cleaning I do at home if I'm in a hurry and was too lazy to do something all the way so maybe just not worth the price tag because similar companies charge the same rate for a deep clean. They also charge per hour and not per cleaning service. I'm not a super stickler for timing because I'm usually pretty flexible, but they did arrive 10-15mins late and also finished 10-15 minutes early. That would have been 20mins of cleaning since they do charge by the hour. The time really is not an issue but more the quality of the service. Even at the end when I asked for specific things to be cleaned or washed it seemed they just rinsed it but some things were still dirty. Chris did offer for them to come clean the parts they missed, I gave my schedule for that current week but they were fully booked so I gave my schedule for the following week. They never followed up. Really nice people, I'm just sad the service did not match and I'll have to keep searching for a regular cleaning service. read more

Amazing cleaning team that worked quickly and efficiently. Our previous tenant that left failed to schedule a move-out cleaning and left our great new tenants with a dirty apartment. I appreciate Chris coming in and helping us out. From day one, communication was excellent and response was quick. Our new tenants are very happy now. Will definitely be using their services again! read more

I grew up in Japan and speak fluent Japanese, and was looking forward to working with Japanese speaking cleaners! However I never heard back after leaving voicemails, text messages, and leaving a services inquiry on Yelp. Perhaps they are busy or don't have room for new clients, but it would have been nice to get an acknowledgement. あら、残念 read more

Family ran business. Chris was responsible with his time and I was able to feel that he tries his best to fit into the customer's need and clean houses. Way more affordable compared to other cleaning firms that I had conversations with and I am satisfied! Thank you. read more

We highly recommend Okihime Cleaning Services. Chris and Mai made our apartment look better than when we moved in. They pay keen attention to detail and removed stains we thought were permanent. Every room was spotless, but we were particularly impressed with how clean they were able to get the kitchen and bathrooms. The addition of carpet cleaning really tied things together. read more

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Very professional, reliable, punctual and detailed service. Friendly and kind. Thank you so much for helping us clean when moving out of our rental, you guys did great. Mahalo read more

Okihime Cleaning Services - Sparkling clean - Home Cleaning Near Me

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First time trying to contact them, no response. I posted bad review and they contacted me. They came and cleaned. Then last month I asked when they could come back for another cleaning but no response again. Gotta find a reliable company. read more

Chris and his wife are an amazing team!! I had to get a deep cleaning service to prep for roach control. I felt embarrassed and nervous about it but they made me feel comfortable and sure they could handle the job! They did a fantastic job!! The pest control guy even said what a great job preparing they did! They are kind, reliable, punctual, professional and I've booked them to come every month moving forward!! Highly recommend . THANK YOU!! read more

I am beyond happy with Okihime cleaning service!! Chris and Mai are detail-oriented and hardworking. The whole house is spotless; and I especially love that they use chemical free product. They came on time and have good communication from giving me a price quote to after cleaning. They are honest and genuine. I would definately hire them again. read more

They were quick to respond and moved quickly with the cleaning and did a stellar service for my apartment. Definitely went above and went my expectations as it looked like I was never there in the apartment. read more

I hired them when my usual cleaners could not service my home. They replied quickly to my inquiries and were flexible with the date I needed to have the cleaning done. In person, they were very pleasant to work with and did a wonderful job with my home. I was so impressed I recommended them to my brother who had them deep clean their home. They also expressed how satisfied they were with the job Okihime did. I would definitely hire them again! read more

So thankful for Chris and Mai.... They did a fantastic job with my in-laws home and I will use them again and hope to get them regularly to come. They are mindful, detailed and hard working read more

TERRIBLE. I contacted several companies on July 6th about a cleaning for today. We are listing our home and needed a deep clean for several hours prior to realtor photos. Chris (of Okihime) quickly responded with a quote. He was personable and seemed reliable, especially with the great reviews. He said his team would be at the house between 8 and 8:30am this morning. We exchanged information and I gave detailed description of needs, address, etc. It is now 11am on the day of the cleaning and NO CLEANERS ARRIVED. They are not answering their phone, email, texts, facebook, yelp, nothing. We are now left with a dirty home and only two hours until professional photos are to be taken. Absolutely unacceptable and I am so very disappointed. *Please note that I have a full email chain to support the details and confirmation. read more

They did a move out cleaning on my apartment. Scheduling was easy. Arrived on time. The husband and wife duo did a fantastic job with the cleaning. We had a specific request on what to clean but they went beyond that and cleaned additional items. Highly recommended. read more

Mae and Chris are extremely friendly and will adjust their cleaning to your needs. Very flexible and great with whatever needs cleaning. I do invite all people to get your residence cleaned by Okihime, they are awesome!!! read more

I just finished a full renovation for my 3bd 2bath apt. Mai and Chris came and did a move-in cleaning for me. Very nice and polite stuff. They cleaning product they used smells really good. Nothing like chemical. My place was still covered with dirt, and they wipe the floor and the windows very carefully. They even helped me move some furnitures that were too heavy for me to relocate by myself. Thanks to them my apartment now looks like somewhere I want to move in immediately : ) I will definitely ask them again if I need a thorough cleaning in the future. read more

I used Okihime Cleaning Services for a move-out cleaning and carpet cleaning in Makakilo. Working with Chris to schedule via Yelp Messaging was very easy. They were able to accommodate my request on fairly short notice which was greatly appreciated. They arrived at the agreed upon time and finished before the estimated finish time. The cleaning was done well and I found no issues after inspecting the property. read more

AMAZING service. BAR NONE. They were quick to respond, came on time, did spectacular job getting all the details on exactly where I wanted it clean. We have 2 toddlers and cannot be happier on their organic cleaning solutions that didn't have any harmful chemical used on my carpet, tile, floors and the window. I came to find out Mai, who owns this cleaning service, was a registered nurse for 10 years and have been doing cleaning services in Hawaii for high end condos until she opened her own business. Her cleaning are flawless and she'll make sure that you're satisfied till the very end. They're very affordable and the communication is very thorough both in English and Japanese. I highly recommend this service!!!! read more

Chris and Mai are amazing and have a lifelong loyal customer with us. after our first day, its as if we live in a Brand New Home. professional punctual great communicators flexible with scheduling/rescheduling i've used "5 star" yelp cleaners before but realize now they were more like 3/5 compared to chris&mai who are LEGIT 5/5. the experience end to end was incredible. i initiated a message on yelp and received a response right away with a quote. we took to text messaging to set up our date. they arrived on time with all the tools, equipment and supplies. we walked through the house in about 10 min- they asked thorough questions about what we want or need (here? there? yes/no) and made suggestions about places i literally didn't even know existed (dusting on TOP of kitchen cabinets?! what!). they got to work promptly and didn't even take one minute of a break... in 4 straight hours. cash out was easy and quick, exactly to quote. now, as the minutes go by, i notice corners sparkling, details i never noticed before in my home are shining. It gives me peace of mind as a mother to know my family has a safe, clean home to live and love in :) Biggest mahalo and appreciation from us all, to chris and mai and the great work you do. i can't recommend them enough. worth every penny. read more

Fantastic! Responded quickly and was only company within a weeks notice willing to book me. I was happy just to have a cleaning service coming on short notice. They exceeded expectations. I've used other services throughout my time as a Realtor and Property Manager and they are among the best. They were very diligent and careful when cleaning and dusting glass, plants, etc and put everything back where it was. Wonderful job on white grout in the shower and removing hard water stains from all fixtures. When they finished they asked that I inspect everything and let them know how it went and if anything else needed retouched. It did not. Super professional and a pleasure to have in our home. I wholeheartedly recommend them! read more