I contacted Okihime Cleaning Services on 08/30/25 and arranged to have an estimate done on 09/01/25…read moreat 7 pm. 09/01/25 - 7 pm came and went ... and ... no call ... and no show. Awesome customer service Okihime Cleaning Services. I did read several of the (1) star reviews prior to arranging the appointment which more or less stated that the customers either could not get a response from the company or that there was some sort of scheduling issue. I should have listened to my gut and stayed away. This is definitely not a company that I would put my trust in.

Customer Service is outstanding. The quality of cleaning is superior. My final inspection went…read moreincredibly quick. I remembered what the unit looked and smelled like when I moved in one year ago and Okihime matched it and the realtor knew that. The value was above reproach. Some cleaning companies want to see your mess, square footage, pictures, and don't want to waste their time meeting you. Okihime was the exact opposite. They beat out all competitors and I interviewed a lot of cleaners. They were eager for my business, they worked around my schedule. They didn't pussyfoot around square footage or request to see pictures. They didn't need a credit card to hold a date. They were straight-forward and honest. I pray that I do not need to move ever again as it is the most stressful thing in the world, but if I ever need to move or refer someone to get their places cleaned for a moving, I will always remember and refer them to Okihime Cleaning Services. Oh yes, one more thing, they were early for their appointment and I was on time. Which never happens with cleaners. If you want a company with integrity, honesty, a commitment for excellence, trust me and go with Okihime. If you choose to go with another company and it doesn't go as well as you expected, remember this review. The pictures speak for themselves. As far as the other reviews go that give less than 5-stars? The owners go out of their way to make things right. These customers hold resentment and are probably going through a rough patch in their lives. As I said before, moving is super stressful. Show some grace. I am so thankful for the work Okihime did on my place to have my unit. From start to finish. I put my project up. They contacted me within a few minutes. We talked. Set a date within 48 hours. And I passed final inspection. They worked hard and for their hard worked, I also provided optional gratuity. When you realize just how much hidden spots a professional cleaner can help you clean up to make your place pass an inspection, you'll be so grateful. Okihime is absolutely a life save. Thank you so much!!!! The value was amazing too. Budget friendly for Hawaii people.

I was very excited for my clean, I spoke with their rep and she was so thorough in asking for…read morepictures and I felt comfortable in telling her that I specifically needed help with my kitchen and my living room/lanai floors due to pet stains. I was told that my entire place (bedroom, bathroom, kitchen, living room, lanai) would be a top to bottoms clean, and the price $270. I was ready to pay $300 bc I thought after this clean I'd be able to eat off my floor. I was wrong. I had an appointment at 1pm, and one cleaner came after 2pm. He came to my unit first bc he wanted to see what he needed from his car. I told him "no need to the bedroom, just bathroom, definitely kitchen (heavily emphasized the kitchen), and just a good thorough mop on my living room and lanai floors. " He told me that my place was not bad since he also cleans in worse conditions. cherry!! it gonna be a great clean! So i thought. The clean began at 230pm and he started in the bathroom first, spent 3 hours, but there was still dust on my shower door. The kitchen was next and I told him that my dish washer was open and if he'd like to load that and start it, i'll be the one to unload it. I made it ready to go by category so it was easy to tackle. so all the dirty utensils are together, all the dirty bowls, dirty chopping boards, dirty bake pans, dirty pots, etc. He filled my dishwasher's bottom half only (did not start) and handwashed the bowls and plates nearest the sink. Which was mixed with the dirty chopping boards right next to it. My stove was the only thing that really looked clean and polished. But there were still dishes and bowls in the kitchen but they were not touched at all. He had put my pans and trays in the sink and said "they're soaking" My counters were not even wiped. In the living room I made sure to move things off the floor, to also make the mop as efficient as possible. My "thorough mopping" that I was very clear about , was just a one pass with a wet swiffer. The stains were still there. When he was packing up and telling me it was done, the time was 730pm. 5 hours of cleaning and i still have to clean up after ?? and I'm hungry and beat and I could not even cook in my kitchen that night bc nothing was usable. I felt drained and defeated. I spoke to their rep and expressed my concerns about how this clean was not worth $270 , so at first their protocol is to send in another person but i just had such a bad experience that i couldn't trust hiring any cleaners anymore. fortunately they were able to discount the price. Which i just paid for reluctantly but we all work for a living so i understand. It was so disappointing and my expectations were too high maybe, but my advice to anyone hiring cleaners at all : 1. always ask if it's a team or just 1 person. 2. know exactly how long they will clean for. 3. and even when it's a "deep clean" ask what exactly does that cover. Their rep that I've spoken to helped me a lot with discussing things post clean so I'm very grateful for that.

Terrible service on my first "deep clean". No dusting of door frames, didn't clean the microwave…read more Then today, after I confirmed their 10 am appointment. They didn't show and THEY TOOK MY MONEY out of my bank account. These people are crooks and theives. DO NOT UNDER ANY CIRCUMSTANCE USE THIS CRIMINAL COMPANY.

I am ver impressed with Pono Hale Cleaning Services. I left a text message with the cleaning I need…read moreto be done and received a reply back with a quote and date. Kelsey is very professional from our first text, confirming our appt the day before to the completed cleaning. Super hard working, efficient, & friendly. I highly recommend their company and will refer my friends to them. Keep up the excellent service!

I hired this company for a deep cleaning of my townhome while I was between housekeepers and…read morelooking for a regular service. I was very disappointed with the quality of their work. I was told only one person would be available, but that should not have affected the standard of cleaning. They charged $400 for a subpar job. They did not take out the trash or clean the floors. I came home with my kids after a long day of work and still had to throw out the garbage and deal with dirty floors. When I contacted the company and sent photos, they blamed the issues on the fact that I hadn't done a walkthrough, and they did not offer to correct the problems. I do not recommend this cleaning service.

I recently had my carpets cleaned by this company, and I couldn't be happier with the results. From…read morestart to finish, the experience was smooth and professional. Scheduling was easy, and they were very responsive and accommodating with my preferred time.The technician arrived on time. My carpets look and feel amazing--fresh, clean, and almost like new again! Overall, I highly recommend this company to anyone looking for reliable, high-quality carpet cleaning. I'll definitely be using their services again in the future.

If I could give more than 5 stars I would. Communication:…read morethey arrived early giving me updates via text on their departure, process, arrival, and completion. Time: the team cleaned the apartment (1200sqft) from start to finish in 2.5 hours! Excellent! Result: there are no words as to how thorough Desi and her team are. Everything smelled so sterile and clean. I was told by my landlord to have things "same condition I found it" but the apartment is SPARKLING clean- in pristine condition! The fridge, bathroom, sink, laundry all scrubbed from head to toe. I mean it looks incredible. Price: Kiki cleaners has the best prices to anyone in the area. During my search I asked at LEAST 10 places for a quote and KiKi cleaners was the best. No hidden fees, no crazy up charge, and no inflated Hawaii prices. If you're looking for the best cleaners - Kiki Cleaners is it.

Mahalo to Kaui and Judah for cleaning our house and outdoor patio following our fumigation tenting…read more We were hard pressed to find cleaners who were available on a Sunday but Kaui responded promptly to our request. She did a walkthrough and provided us a very reasonable quote. Judah and his team worked diligently to clean our home and patio. It was a daunting task because of the fumigation and the fur from our dog and cats. We were more than pleased with their work. We returned to a clean house and patio, ready for immediate occupancy. Mahalo to Kaui, Judah and his team.

I've been using Kaui Cleaning services for over about 1 month now. Her and her team come once a…read moreweek to provide cleaning to my 3 bedroom / 2 bath house. The service is excellent, Kaui is responsive to all my request. Her team does an amazing job especially in my kids bedroom. It feels great to come home after a long day to a clean home.

I have nothing but good things to say about Pono Clean-Up Crew!…read more First off, when I sent my inquiry, Precious was so quick to respond, on top of her affordable prices. Booking Precious and her team was easy and they arrived right on time. I'm so happy they were able to squeeze me in on such notice (about 3-4 days) before I needed the cleaning done for moving out of my 865sqft 2bd2ba apartment. Precious and her team used magic or something to clean my whole apartment! I wish I took a before picture of the stove top, because you know how we all have that *one* favorite burner? Obv the bottom right one? I tried everything to get the bumpy stuff off of the glass stove top, but nothing worked... until Precious worked her magic :) If you need your apartment cleaned, or just any cleaning services, I highly recommend Pono Clean Up Crew! Kind, courteous, efficient, & affordable -- what more can you ask for in a team?! 15/10 would recommend.

Great service. They were on time and so nice. My house feels clean. I hope they can return to clean…read moremy house.

Our house badly needed some care after months of neglect due to our busy schedule and my chronic…read moreback pains. Grace came with her husband and did a fantastic job cleaning our downstairs so it's ready for Christmas. I couldn't decorate much this year which was perfect because they could get into the dustiest nastiest parts of our house. I love that she didn't use any strong chemicals or else me and my son would already be having asthma attacks. I'm impressed by how fast her responses were when I asked for her availability. She came down to check the work needed and gave me a fair price. She did everything I asked for and more! My cupboards are not greasy anymore and my fan ceiling fan looks brand new. Her service is really the best. I would recommend her to anyone needing any type of cleaning. I'll definitely get her services again!

From the owner: With over 15 years experience, we specialize in making your home or office look, feel & smell…read moreclean, refreshed, tidy and a place you can enjoy being in. We offer flexible scheduling options. Whether you’re looking for a regular touch up, move in / move out clean or deep cleaning, we do it all. Female owned and from Australia. High standards for your space! Ask about our free estimate, and price matching!

After a logistical nightmare of moving out of state, I forgot to book cleaning services for my…read morerental apartment. It was a Tuesday and I needed my final walkthrough to get done on Thursday night since I was leaving Friday. I contacted a bunch of companies who were already booked out 2 wks. Meliza and another lovely woman (I'm sorry, I forgot your name,) was a blessing! Very sincere and carved out time to help me out. They came very prepared and let me tell you, these ladies worked their butts off!!! Their teamwork was impeccable! Communication was great! They kept me posted throughout the process, asked questions and answered all of mines! The apartment looked better than when I first moved in by the time they were done. I truly appreciate these ladies! Thank you!!

I had to find cleaning help for my mother-in-law before she moves back to her house, which was just…read morecompletely renovated, except for the windows and jalousies that I believed were not cleaned for decades. Since I live in the mainland, I relied on Yelp to find a cleaning crew that I could trust. After communicating with a number of them, I decided on MP Services since not only that they had competitive rates and great customer reviews, Meliza the owner had been very responsive throughout. The house is now squeaky clean, and the old windows and jalousies are clean like new (!), as you can tell from the photos. They even cleaned the exterior carport area without charging me for it. Even more, my wife just went back to Hawaii with my MIL, and she was shocked and pleasantly surprised that those jalousies could be cleaned so nicely despite the cakes of dirt that she saw growing up in that house. :-). I highly recommend MP Services and we are hiring them for the regular cleaning now.

Top Level Cleaners did an excellent job! Although it's a small studio, it has a full bath, a…read morekitchenette with a lot of closets, shelvings and surrounding louvered windows. Two workers did it all, wiped walls and doors down in a little over a couple hours at a very good price. When I asked if they could clean the exterior screens they said exteriors weren't part of the job, but they did it before they left anyway. Mahalo to the crew of Top Level Cleaners!

Top Level did an amazing job on my move-out cleaning from a rental. They cleaned my carpets,…read morekitchen and appliances, bathrooms, and floors. They exceeded my expectations! Mahalo for everything!

I was very pleased with Ohana CleanUp's services in cleaning my three couches. There was a quick…read moreresponse to my initial inquiry, and a reasonable price. Marcelo was prompt, efficient, and very professional. I am super pleased with the end result because my couches look great. I hope to use Ohana CleanUp for future services and would recommend them to others.

may have gotten mixed up with someone else. i sent photos and you responded with unable to service…read more I asked why not because it was a straightforward job and you ghosted me.