Review of Cushman Concrete - Littleton/Englewood, CO
Project: spring of 2024
Our experience with Cushman Concrete for a front porch patio project started with high expectations but ended in complete disappointment and frustration. We strongly advise against using their services for any home or commercial needs based on our unfortunate experience.
Project Details:
Owner: Bill Cushman
Project: Front porch patio (42'x7'x6")
Issues:
Damage to irrigation system: Bill's team drove a form spike through one of our sprinkler lines, buried our front sprinkler box, and broke irrigation piping due to site compaction.
Quick erosion, flooding, and landscaping issues.
Saw cuts during the removal process chipped and ruined the facade of one of the remaining sections of the patio.
After these issues, Bill's own sprinkler company confirmed the damage. An independent licensed and insured sprinkler company also assessed the situation and agreed with the initial findings. Bill was given the opportunity to inspect the damage himself. He found the buried sprinkler box and committed to making it right. However, during the removal of the concrete section, Bill's saw cut chipped and ruined the facade of one of the remaining sections.
Customer Service Issues:
Bill Cushman has consistently denied any wrongdoing.
Despite multiple opportunities to repair the damage and the customer relationship, Bill failed to take responsibility.
He initially did not discuss repair costs until we pressed him, then quoted a repair cost at 47% of the initial project cost, claiming it was a favor to us, even though the section needing repair was only 17% of the total surface area.
Bill is abrasive and allows his ego to interfere with doing right by the customer. You can read multiple similar reviews on other sites.
Recommendation:
We strongly recommend avoiding Cushman Concrete. They do not provide a written warranty, and our experience shows that they prioritize their own interests over customer satisfaction. We have contacted the BBB in hopes that no other families are impacted by these business practices. We hope to save other families from the headache of dealing with this company.
For those interested, we have full email documentation of our interactions with Bill Cushman. Feel free to comment if you would like to see these interactions. read more