I was referred to this company by my neighbor when our neighborhood was marked for having tripping hazards (cracked sidewalks). After looking at the sidewalk with Keith, he determined I would need 6 squares of sidewalk replaced to eliminate the marked "hazards". I have an additional section of sidewalk that juts out to the street which wasn't marked but I wanted it to be replaced because it was chipped pretty bad. He agreed and sent me a quote for 7 squares for approximately $1900. seemed like a great deal. I asked when he could do the work, and he said "sometime in the new few weeks". about 2 weeks go by and my wife was leaving for work and saw Keith standing outside and told her that he was starting today and to make sure we get our vehicles out of the garage if we need them (a couple of the squares crossed the driveway). I was working from home at the time so it wasn't a big deal, but it would have been nice to have been contacted so we could plan for it. I was working all day at the house and when I came outside later in the afternoon, they were pouring cement, and I noticed that they tore out 2 additional squares of sidewalk in my driveway, and neglected the piece that I specifically asked for that juts out to the street. I mentioned this to one of the laborers who was finishing and he had no idea what I was talking about, but said that Keith would get ahold of me. Later in the day I came outside and noticed he was standing in my yard, and before I had a chance to speak with him he hopped in his truck and drove away. He never called or attempted to contact me to discuss the issue. I received a call a few days later from a woman asking if I was home and if she could stop by and collect a payment. I told her that I was still waiting to hear from Keith, and that the work was not finished, and she said she would have him call to discuss before we went over the bill. He called me pretty fast and I told him how the section I specifically asked for was missed, and that he had diverted from the contract. The contract states specifically "All work is to be completed in a substantial workman like manner according to specifications submitted, per standard practices. An alteration or deviation from above specifications involving extra costs will be executed only upon written orders and will become an extra charge over and above the estimate." He gave me a bunch of excuses about how busy they are, how many jobs they have right now, and how much money they were making compared to other years, as if that was supposed to make the situation better. He told me that he had to make an "executive decision" to add the additional squares, and said he knocked on my door to try to talk to me about it but nobody answered. I have a very alert dog, a doorbell, and security cameras, and this guy never even came close to my door. He never called me either. He seemed genuinely sorry about the mistake, and said that if I pay my bill he would come back and do the remaining piece that he missed when he pours my neighbors driveway. I agreed this was fair, and assumed it would get done eventually. I then returned outside to pay the woman that was waiting with the bill, and noticed they crossed out my initial estimate of $1900, and added $300 to the cost and this was never discussed. I wrote a check for the amount that we had agreed upon ($1900) and waited for the job to be finished. Needless to say its been weeks, and my neighbors driveway is done, and they clearly are not going to finish the job. Had he actually came back to finish it I would have written him a check for the remaining $300, but at this point I had lost all trust that he even remembered me as a client. At the end of the day the laborers poor good concrete, but the management is sub par and if you go with them, you would do well to triple check what they are doing/planning because they cant keep the jobs straight and have zero customer service or communication. Good luck! read more