The design assessment , product management was exceptional…read more Stacy Doan was accommodating and helpful in providing extraordinary products and services to my home project. The Wagner teamwork is outstanding. I will go forward with the Wagner Floors as Stacy performed to know and understand the process and design especially for my home. Thanks Wagner Floors. Dean and Tina in Lakewood. ​

Let me share with you my experience,…read more Walter their salesman came out to give me a bid Once he found out that Home Depot had done the estimate already, he just used the amount of boxes which was about 80 for the estimate. He did no measuring or anything else. He was gone in about 10 minutes. (I needed only labor as I was purchasing the material from Home Depot.) Once we agreed on Price to have all the existing solid wood baseboard, removed the new floor put down and the baseboard put back. I agreed to the job. Pricing; I agreed on 50% down and 50% when the job was completed to maintain some control of the final product I'm very glad I did this. Their policy is to get 100% upfront, which I never recommend anyone for any service, ever do. The very next day after agreeing on terms with Walter, I got a call asking for 100% of the money I told this lady that's not what we agreed to and she said well that's what we normally do and I said you better call Walter. I'm gonna cancel the job. She did came back excepted 50% Overall, the subcontractors that came out from a company called Sun sunshine floors did a pretty good job putting in the material But it's the follow up , putting doors back on , getting trim put back on that was a real headache and took me almost 30 days to get done and also a threat of a complaint to get what I considered to be a very reasonable discount about $370 off my bill In the end, I fixed the existing problems myself because it was too much of a headache after they finally agreed to give me the discount Finally, a reminder again if you use this company, do not pay 100% upfront you'll have no control over the job over anything that needs to get fixed and you'll be working on their timetable, while they have all your money ------- Part 2 It's smart that Kelly took down her first knee jerk response to my above comment since is was inaccurate and not well researched. "Telling me I agreed not to leave public comment in agreement for the discount" -that was true if you accepted my generous offer.... the first go round. I'm going to guess that she finally got around to actually reading.... the 2nd email with my threat to file a complaint with yelp. Poof.....gone and replaced with boiler plate sorry we messed up and we should have done better. " Kelly, I wish you would have taken seriously my first initial complaint to your company and really taken the time to call me and find out what happened, Sincerely apologize, accept my generous offer and maybe even go a bit farther to make me happy and satisfied, If you had done so, we wouldn't be having this stupid engagement in the first place. Even after all that, I do hope you have a Merry Christmas and a Happy New year.

We recently updated a multilevel townhome, which included painting, new carpet, and minor repairs…read more After exploring options at big box stores, we discovered Simply Floors in Aurora. They offer a great selection of carpet without being overwhelming. The price of the carpet included both padding and installation, and they use their own installers instead of third-party contractors. The order came in earlier than expected, and it was finished within two weeks The two-man crew was efficient, clean, and very respectful. They did a beautiful job, and we were particularly impressed with the stairs; they look fantastic! I will definitely use Simply Floors again and highly recommend them to others.

Kim was a huge help. I am in the process of selling a property but do not live in the area. Kim…read moregave me honest assessments on what would look most attractive to a buyer while also balancing my budget. Install was professional and quick. I'll be coming back next time I need carpet!

KNOTS FLOORING SAVED MY FLOORS AND MY SANITY!!!…read more I can't put into words how amazing this company is and I wholeheartedly recommend them! In November 2025, I sought bids to have hard wood floors put in a bedroom I am converting into a pantry and to have my existing kitchen and entryway refinished so that everything would match and I would have ample time for the floors to cure before the pantry installation. Knots Flooring was one of the companies that came to bid the work but I ended up using another company and it was one of the biggest mistakes I've ever made in my life. After two other companies came out and totally botched three refinishing jobs, I had to swallow my pride and reach back out to Knots Flooring for help. Athena was so lovely and gracious when I reached out to her to apologize for not using them and when I admitted that I really messed up but I needed their help desperately. Regardless of my poor decision making, they didn't hesitate for one second to come to my rescue. My pantry installation was scheduled to start on February 10th and despite the short notice, Knots flooring put me on their schedule immediately so I could keep the timeline for my project while allowing ample time for the job to be done well and for the floors to cure. Not only were Athena and Danny amazing and reassuring, I can't say enough about what a phenomenal job Renato and Julio (Cesar) did with my floors and the care and respect they exhibited for my house by taping everything off, removing my baseboards that were messed up by the other companies, securing my house, the incredible clean-up afterward, and all the little things they did to make my floors look beautiful and exactly what I was hoping for. If you're thinking about getting floors installed or refinishing your floors, don't waste your time taking bids from other companies, hire Knots Flooring immediately!

We hired knots flooring to tile our bathroom floor and shower. I had started in on this project…read morewith a goal of doing everything myself, and had installed all of the tile backer board and waterproofing, but ran out of steam and needed someone to finish the tile work. They were ready, willing, and able to jump in to the project midway, despite an atypical layout and a series of curved walls to get tiled. They fixed a few areas where my prep work would have made for imperfections in the tile, and did a flood test to make sure that there were no leaks in the waterproofing to be certain. They cared about getting the details right, and thought several steps ahead to make sure that once they started laying tile all of the grout joints would lay out without leaving any small slivers of tile or odd relationships. At the shower niche, they adjusted the top of the opening down slightly to get everything to line up with the grout joints, which looks great! The knots team was quick to respond with a quote, which was quite reasonable; they were able to get started quickly; and they were able to get the project done quickly. I'd highly recommend them for your next project!

We found working with Buddy and Karyn to be straight forward and honest. They were a chosen…read moresubcontractor for us. Only wish we could have gone to their showroom first to choose from their huge selection of LVP for our basement project instead of seeing only a few choices from our builder. Once we went into the showroom we found what we needed and really liked. They were so helpful. Their installers were efficient and did a great job. The results are stunning.

Very diligent and disabled into the customers need. While they did not win the bid at my rental I…read morewould definitely use them in a heartbeat at my primary home.

This company refused to give me a range of prices based on info provided, and when I asked for one…read morethey actually said they wouldn't help and turned me away. Did not have a good experience talking to them. Wouldn't recommend them based on quality of customer service.

FCI provided LVI on my stairs. Treads are under spec, namely too small, risers are inconsistent…read moreheights, also not to spec. Treads are breaking apart. Original bull noses were sawed off, destroying support for new work. FCI walked away, refused to make things right. FCI is not a registered contractor in my county, and did not obtain the required building permit for stairs. FCI LIED, claiming "that's just the way they are" when I complained about the treads being too small for a woman's size 7 shoe.

Alan from Capital Carpet was able to meet with me timely while I was in the city for my rental…read moreturnover. He was very knowledgeable about how the carpet should lay out. His quote was reasonable and he was able to give me a timely date for installation. Not pushy, just a nice guy. My son stated the installers did a nice job.

Couldn't have been happier with my experience. Had I known it would be done this well, this…read moreconveniently and at this price I would have done it months ago. Highly recommend Alan if you have some stairs that need some love.

We had a very positive experience with Ambrose Carpets. Clare and BJ are great to work with and…read moremake the whole process easy. Clare helped us with selecting the perfect carpet for our house and we were able to get the install scheduled quickly. If you like working with highly knowledgeable, professional and kind people, then I would call Ambrose Carpets!

Clare and BJ were great to work with as we swapped out our basement carpet. They are both extremely…read morepassionate about carpet, giving us great recommendations for the space and for our animals. When we ran into an issue prepping the space, their quick turnaround time on our question was greatly appreciated. Our new carpet has completely transformed the space. Thanks both!

Was called the day before appointment to report he was not going to show up. This interfered…read more with additional appointments based on this being done that day as promised.

Excellent job. They came out right away to provide a quote and once contracted, came out on time…read moreand did the full installation. Pricing was competitive and I definitely will be using their services again in the future.

Quality of the work looks good! Quick install and responsive to inquiries. Seems very comparable,…read moreif not better, in value. Their showroom is convenient and has lots of choices. Very helpful staff!

Simply floors installed a premium carpet that is already frayed and discolored in less than 6…read moremonths. The fuzzy frayed areas look like spider webs that catches and locks in all debris. The seams are not in the agreed upon places, as discussed AND there are more seams than agreed upon. I can clearly see the seams. The scheduling was a nightmare and the installation also did not go as discussed. I needed access to the bare floor (as discussed) but could not gain access nor communicate with the installers. My 25 year old carpet held up much better than this new, extra expensive carpet that is not even 6 months old! It started showing it's flaws within the first two months and it has gotten worse eversince. To be clear - Yes, I did, indeed purchase this carpet from Simply Floors. Note: I will be happy to update/change this review with any positive outcomes if applicable.

As one of the other reviewers said, these guys use subcontractors of varying quality. They had to…read morerefinish the floor 3 times because the owner insisted on sending the same crew back each time (which makes sense if using a fixed-price sub - keeps their profit intact). I communicated my concerns professionally (and almost apologetically) with the owner as we went, but I'm not sure that any of them were addressed directly with the crew - rather they were just given basic instructions at the start of each day to fix the problems from the last go 'round. I'll give them credit for trying to make it right, and the floor looks a lot better than it did when they started, but it still wasn't 100% at the end and they didn't want to listen to any more complaints. A list of items specific issues that as far as I can tell were never communicated back to the crew: - The first thing the crew leader did was take a dump in my bathroom, without asking, and made this a daily ritual. - They didn't bother to cover anything up before sanding - no sheathing between rooms, no covers over the vents - so dust was everywhere in the house. At least I had the good sense to turn off the HVAC, but still had to change the air filters several times before they finished the job. - They sanded/buffed the carpet, trashing it where the carpet meets the hardwood. - Stain was applied in some places across grain / boards rather than same direction leading to stripes (1st attempt), and inconsistently leading to dark splotches (2nd attempt). - They used my ladder (from the garage) without asking. - They left gobs of topcoat around trim and puddling elsewhere. - They did not take the time to use filler properly after the second attempt - there are dark spots around nails, knots, and where sanding was rough. - Hand sanding was quite rough in several areas leading to dark stain, especially around trim, cabinets, toilet, etc. And they didn't thoroughly clean or screen before coating in several places, leading to dirt and debris in the finish. - Stain spatter was left on the wall from brush work and flinging wet towels. The sinks were a left an absolute mess. - There was no real cleanup to speak of and patches of grass are dead in the front yard where they cleaned stain off their tools and equipment. - The "suicide cord" they were using to connect to 240V was a fire and safety hazard. After attempting to share my last round of concerns (not asking for them to redo it again but rather just trying to share some of the issues for future improvement), Anthony told me to stop looking so closely and asked, "You gonna blast us on the internet?" indicating his level of concern. For a website that touts their high level of professionalism and reputation, the crew did not reflect it. If I wasn't a professional contractor myself, then this might have been a traumatic experience. And if I knew the crew and could have hired them directly, then I would have undoubtedly paid half as much... but then they might not have redone it 3 times (especially because I would have kicked them out after the second attempt). I never asked for a discount, and one was certainly never offered. I'm leaving 2 stars because on Yelp that means it "could've been better" but for the price I paid to go with the "pros" I regret not giving one of the other bidders a chance.

Update:  It's now been 2 months since my wood floors have been resurfaced, and I'm very happy with…read morethe work.  The crew brought out the natural wood grains, and they show beautifully.  Also the hardener is fantastic.