The design assessment , product management was exceptional…read more Stacy Doan was accommodating and helpful in providing extraordinary products and services to my home project. The Wagner teamwork is outstanding. I will go forward with the Wagner Floors as Stacy performed to know and understand the process and design especially for my home. Thanks Wagner Floors. Dean and Tina in Lakewood. ​

I would not recommend this company for any project - they lie about items - do not know how to…read morereseat a toilet - steal items and put model back incorrectly and upside down. The owner tells you one thing and does not opposite. I would tell anyone to find another company to put in their flooring and carpet. Total assholes.

Be wary of Carpet Exchange. We purchased flooring for our basement remodel and had it installed by…read moreCarpet Exchange's team of installers. The salesperson we worked with was very nice. The install team was polite, clean, and efficient. Here is where things went wrong. During the install, I noticed that the product used for the stairs requires two pieces and the colors didn't match. I pointed this out to the install team. They said this is relatively normal and showed me pictures of other installs that experienced the same issue. My first thoughts were, "Why wasn't I told about this by the salesperson?" and "I wouldn't have chosen this product if I had known." The install team explained that there is a way to use only one product for the stairs, but it requires some custom work. My wife and I loved the idea and immediately agreed to go that direction. The install team contacted our salesperson, and they started the process of getting approvals to complete the work. When we asked the salesperson if they knew about the color difference, they said they didn't know about it or they would have told us. I'm thinking, "Why wouldn't the install team and the product vendor communicate to the sales team that the colors don't match?" That's a pretty big process breakdown. After a week of waiting for confirmation that the custom work would be done, we were informed by the store manager that they needed to talk to the product vendor, get samples shipped, arrange compensation to Carpet Exchange for the cost of the custom work, etc., but it should all be done in 3 weeks. At this point, we had already waited a month--what's 3 more weeks, right? Except, it's been three weeks and work hasn't even begun. Why? Because Carpet Exchange requires that you pay in full before the product is installed. Since they received our payment 2 months ago, they have no incentive to complete this work with any sense of urgency. It doesn't matter to them that we can't use our basement now. The other trades that need to come in after the flooring is done (drywall, paint, millwork, cabinets, finishes, etc.) have now removed us from their scheduling because they got tired of us asking for another week, then another week, while Carpet Exchange holds us hostage. What should have been a 3-day installation has now been ongoing for two months with no end in sight. The communication from Carpet Exchange has been lackluster, often requiring us to track down the manager just to get another vague reassurance.

I was only trying to call and get information for a specific carpet they carry. After being passed…read morebetween three people, I was told to just look up the manufacture information on the internet, he was too busy. Left me on hold for 10 minutes before I finally hung up. Certainly won't give this place my business if they can't even take the time to talk with you. Will go to their competitor.

As one of the other reviewers said, these guys use subcontractors of varying quality. They had to…read morerefinish the floor 3 times because the owner insisted on sending the same crew back each time (which makes sense if using a fixed-price sub - keeps their profit intact). I communicated my concerns professionally (and almost apologetically) with the owner as we went, but I'm not sure that any of them were addressed directly with the crew - rather they were just given basic instructions at the start of each day to fix the problems from the last go 'round. I'll give them credit for trying to make it right, and the floor looks a lot better than it did when they started, but it still wasn't 100% at the end and they didn't want to listen to any more complaints. A list of items specific issues that as far as I can tell were never communicated back to the crew: - The first thing the crew leader did was take a dump in my bathroom, without asking, and made this a daily ritual. - They didn't bother to cover anything up before sanding - no sheathing between rooms, no covers over the vents - so dust was everywhere in the house. At least I had the good sense to turn off the HVAC, but still had to change the air filters several times before they finished the job. - They sanded/buffed the carpet, trashing it where the carpet meets the hardwood. - Stain was applied in some places across grain / boards rather than same direction leading to stripes (1st attempt), and inconsistently leading to dark splotches (2nd attempt). - They used my ladder (from the garage) without asking. - They left gobs of topcoat around trim and puddling elsewhere. - They did not take the time to use filler properly after the second attempt - there are dark spots around nails, knots, and where sanding was rough. - Hand sanding was quite rough in several areas leading to dark stain, especially around trim, cabinets, toilet, etc. And they didn't thoroughly clean or screen before coating in several places, leading to dirt and debris in the finish. - Stain spatter was left on the wall from brush work and flinging wet towels. The sinks were a left an absolute mess. - There was no real cleanup to speak of and patches of grass are dead in the front yard where they cleaned stain off their tools and equipment. - The "suicide cord" they were using to connect to 240V was a fire and safety hazard. After attempting to share my last round of concerns (not asking for them to redo it again but rather just trying to share some of the issues for future improvement), Anthony told me to stop looking so closely and asked, "You gonna blast us on the internet?" indicating his level of concern. For a website that touts their high level of professionalism and reputation, the crew did not reflect it. If I wasn't a professional contractor myself, then this might have been a traumatic experience. And if I knew the crew and could have hired them directly, then I would have undoubtedly paid half as much... but then they might not have redone it 3 times (especially because I would have kicked them out after the second attempt). I never asked for a discount, and one was certainly never offered. I'm leaving 2 stars because on Yelp that means it "could've been better" but for the price I paid to go with the "pros" I regret not giving one of the other bidders a chance.

Update:  It's now been 2 months since my wood floors have been resurfaced, and I'm very happy with…read morethe work.  The crew brought out the natural wood grains, and they show beautifully.  Also the hardener is fantastic.

Worked with Adam and couldn't be happier with the quality of this business. High quality products,…read morehonest and knowledgeable and great skill!

If I could give this company negative stars I would...I spent $20k on my first flooring project and…read morewhen I contacted them for my next flooring project I was met with Alicia who was rude and unhelpful and Adam who didn't seem to care...I guess if you overcharged enough on the first project you don't care about repeat business...‍...I DO NOT RECOMMEND THIS COMPANY...

Clare and BJ were great to work with as we swapped out our basement carpet. They are both extremely…read morepassionate about carpet, giving us great recommendations for the space and for our animals. When we ran into an issue prepping the space, their quick turnaround time on our question was greatly appreciated. Our new carpet has completely transformed the space. Thanks both!

Just had carpets installed up the stairs and the entire upper level (4 bedrooms/hallway)-prompt…read moreinstall, communication, carpet selection & customer service from start to finish. There is a reason why you go buy local, small business!!Thx u for a job well done. Couldnt be happier!

We decided on new carpet before moving into our new house. Juan and his team were incredible and…read morehighly professional. We love how everything turned out!

I hired Coventry for two carpeting jobs after Home Depot's contractor (Hom Solutions) refused to…read moreperform the job due to not knowing how to handle non-friable asbestos. Install took place within a couple weeks of the order. Scot and team did an excellent job and my carpet looks great. For about the same price as HD I received carpet that is a full notch better quality.

This is a follow-up to previous entries regarding the deteriorating (extra expensive) carpet I got…read morein November 2025. After connecting with Simply Floors early 2026 because of the shredding carpet and after a couple of inspections and coordination with the manufacturer of the carpet, I now have the replacement installed (June 1, 2026). The installation was a good process this time and the carpet will most likely hold up very well. Good installation, done within a reasonable time frame and confirmation of details beforehand was achieved. Would have given 5 stars if this was how it went in the beginning. Although I wouldn't recommend one company over another, I would recommend solid communication with all involved, especially with the install crew and company together so everyone is on the same page from the beginning and not just futile lip service. Follow-up inquiries are also important. Would I work with this company again---probably, since they came through with corrections.

Simply Floors was simply, the BEST! Kevin was great to work with. They were quick, professional and…read moremy hardwoods and new carpet look perfect. Thanks ro everyone at Simply Floors

I've bought flooring and stair risers here before. They have a great selection and good sales…read more Spoke with Brandon, and he was exceedingly helpful! I have to measure and decide whether to carpet the stairs or use wood. Their installation prices seem fairly high, at $2.09 a square foot, plus it's $35 for them to come over and see the space. That does get applied to the installation charges. However, I'm comparing them to some guy named Steve whom I have in my phone. I'll get estimates after I measure. I'm very happy with my previous purchases, and do not expect to be disappointed with any future purchases. While I will look at Home Depot, etc, I think that their prices will probably be higher.

The Lone Tree store staff are helpful and professional. This review is regarding the product I…read morereceived (approx. 3000 sf of Bellawood engineered hardwood flooring). Several planks started rising above others and separating (the actual thin layers of wood from the filler materials). I contacted their "customer care" team and sent the required photos + answered some questions. I then received an email from someone named Abner stating that my case was being reviewed. Months later - nothing. I've called, emailed, and even gone into the Lone Tree store, where a staff member very helpfully sent an email about this to four people. I was informed that some guy named Omar was in charge. Omar never answers or returns calls. Someone named Emily is his superior and she does not answer or return calls. A friendly warning to consumers: This company does not honor its warranty.

We recently updated a multilevel townhome, which included painting, new carpet, and minor repairs…read more After exploring options at big box stores, we discovered Simply Floors in Aurora. They offer a great selection of carpet without being overwhelming. The price of the carpet included both padding and installation, and they use their own installers instead of third-party contractors. The order came in earlier than expected, and it was finished within two weeks The two-man crew was efficient, clean, and very respectful. They did a beautiful job, and we were particularly impressed with the stairs; they look fantastic! I will definitely use Simply Floors again and highly recommend them to others.

Kim was a huge help. I am in the process of selling a property but do not live in the area. Kim…read moregave me honest assessments on what would look most attractive to a buyer while also balancing my budget. Install was professional and quick. I'll be coming back next time I need carpet!

Excellent selection, installation, and customer service! Sloane's may not have as big of a…read moreselection of carpeting as the big box stores, but they're definitely worth using! They answer their phones and make it easy to do business with them. We were able to pick out carpet and get it installed within a week and all for exceptional pricing. Will definitely use again!

I walked in and Brett was quick to help me find an affordable option for padding and carpet for a…read morerental property. Diego came out and measured and did the install. Everyone I've encountered at Sloanes has been amazing. This was my second time using them and I have not been disappointed.