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    Curatorial

    3.7 (3 reviews)
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    Services - Curatorial

    Art consultants

    Art installation

    Curatorial Photos

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    FrameStore

    FrameStore

    (76 reviews)

    $$$

    It took me some time to write this review, largely because the experience left me feeling…read moreembarrassed and disappointed, not just with the outcome, but with how I was treated throughout the process. I invested in a large-scale, editioned photographic print by a UK photographer I deeply admire. It was expensive, but incredibly meaningful to me, something I expected to treasure for the rest of my life. Because of its size and value, I wanted it framed properly, and I deliberately sought out professionals I believed I could trust. I knew this wouldn't be cheap, so I waited and saved specifically for this. The print arrived carefully packed from overseas. I didn't even open it myself. I contacted The Framestore ahead of time to confirm they could handle framing at this scale and was told confidently that they could. An appointment was booked. At the store, we met Bryan, who was friendly, enthusiastic, and reassuring. I have very little framing knowledge, so I leaned fully on his expertise and followed his guidance on every decision. What's important to say here is that pricing was never discussed at any point during the process, not once. The print was unwrapped during the appointment, which made the situation feel irreversible. At the very end, Bryan presented a final number and asked, bluntly, "How do you want to pay?" When I expressed shock, the response was simply, "It will be beautiful." I felt put on the spot, pressured, and honestly foolish, but at that point, backing out didn't feel like a real option. I accept responsibility for not asking about pricing sooner, but the lack of transparency felt deeply uncomfortable. Still, I tried to move forward with optimism, trusting that the cost would at least result in museum-quality work. When I finally got the piece home, that optimism collapsed. The print was covered in visible ripples, creases, and pinch marks, as if it had been mounted on crumpled paper and handled roughly. It looked genuinely awful. The corners of the frame were also poorly joined and visibly open. I contacted Bryan immediately. He was calm, almost unsurprised. Photos were taken. I later received a voicemail saying they saw no issue. That response was frankly shocking. Emails went unanswered. Phone calls went unreturned. I eventually had to stay on the phone with Bryan while re-sending images just to get acknowledgment, and even then, there was no accountability, no apology, and no ownership of the damage. I returned the piece to the store. Again, everyone was pleasant, but no one could explain what had happened. Weeks passed. After repeated follow-ups on my end, I was told they would re-frame it and that vacuum mounting could fix the damage. At this stage, the store had had my print for nearly three months. Still, no apology. No discount. No recognition of the distress or inconvenience. When I collected the piece again, it was improved, but far from resolved. There were still visible ripples, a noticeable smudge or finger prints on the inside of the glazing and surface issues. I sent photos. I called. I followed up repeatedly. Eventually, after months of trying, I gave up. This experience started with excitement and trust. I was happy to pay a fair price for expert craftsmanship. Instead, I feel taken advantage of, dismissed, and made to feel stupid for trusting professionals to guide me. I'm left with a damaged print, a poorly finished frame, and something I now feel a bit embarrassed to display. I will likely have to save up again to have the piece de-framed and fixed elsewhere. The saddest part is that every time I look at it, I'm reminded not of the art but of how badly this experience went.

    Bryan was the best. Very knowledgeable, and friendly. My new favorite framing store- we will be…read moreback!

    Framed in Montrose - Signed Football Jersey for Stafford of the LA Rams, Superbowl LVI

    Framed in Montrose

    (58 reviews)

    $$

    Framed in Montrose has framed several of our prints and photographs, each with care and insight…read more They offered a large selection of frames and mats and helped reach the final choice with an artist's eye. We enjoy the art in our home every day. It's extra special because we are living in a home away from home, as we were affected by the Eaton Fire. These works add to our sense of enjoyment and renewal. Thank you to all the workers!

    I have used them multiple times and had always had a great experience until my last one. There was…read morelack of communication, longer timeline that originally discussed (originally I was told it will take 3-4 week - this was an extended timeline since it was a customs project - but it took over 6 weeks and I finally just picked up the project not complete because I could not wait anymore). When I tried to express my frustration with the process and the run around I was getting, I got snapped at by the owner and was treated horribly. No apology, no understanding for me having to continuously call and go in with no updates. Really horrible experience. This project was for an event and it was very stressful how it was handled. Still baffled that the owner simply could not go back to customer service 101 - I'm sorry, let's figure this out and try to fix the problem. No consideration for paying customers time and was treated so rudely. Pricing is high - but I usually don't mind because I like supporting local shops. But I won't be using them again. So disappointed in the entire experience.

    Curatorial - framing - Updated May 2026

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