Did excellent job on custom framing for movie work. Rushed and completed. Saved the dayread more

I knocked an old family piece of art off my wall on accident. I was devastated. I called Source…read moreon Lake. They promptly returned my call. I dropped of the picture. It had a 60 year old UV glass over the artwork. I have four others I needed the glass to match. Not only did they save my frame they matched up the UV glass. It looks incredible. beyond my expectations. This place is incredible. And followed all COVID rules. It was a pleasure working them. If you need any artwork framed or repair of damaged frames this is the place to go. They are real artisans.

I had a couple things to be framed. Custom cut mats…read more Debbie helped pick out appropriate frames, and mat colors. I am terrible at this, and appreciate her help! There was an error made on one piece. I mention it because this is when you find a company who takes care of the customers. Without batting an eye, he recognized the mistake, and re-did it. NO PROBLEM.

Frame Pros is the best in the world. I have brought many things in here and every time they do an…read moreincredible job for the fairest price. Frank the owner is a legend and the kind of person that makes Los Angeles the best. Go to Frame Pros and thank me later.

TOTAL FAIL. DANGEROUS. Came in to get experts to help…read moreprotect our painting under glass. Paid $600, waited 6 weeks, and the frame lasted 6 hours hanging on my wall - not exaggerating. THANK GOD no kids or pets were passing by when it came crashing down. The sad part is the owner doesn't feel the need to take any responsibility - blaming everything from Indonesian forests to the gallery and has the audacity to expect us to pay to fix it. Do yourself a favor and get your work done at literally any other framing store that has an ounce of integrity and won't rob you and then endanger your family.

Great work! a review beautiful framing, great service, kind people. I really appreciated that they…read moregot the frames done exactly on time.

Hector is amazing! We had no idea wha type of frame we were looking for our family portrait and…read morewith his expertise we found the perfect frame that fit our style. We could not be happier. I will be returning for all my framing needs.

Hector did a wonderful job framing my painting that was on canvas paper. We were concerned the…read moresignature was too close to the edge and might get cut off, but it looks great! Will be back for future artwork

Our go to for framing all things! Great selection of frames and matt options! Denise runs the shop…read moreand Ian her partner, is an amazing craftsman and wood worker! Indulge yourself in a custom piece!

Merge is the best frame shop around, hands down! The selection and craftsmanship are great, and…read moretheir prices are very reasonable for such high quality. They also do amazing custom work, as one of the owners, Ian, used to make furniture, so he can create anything you want. You don't get that at other frame shops, unless you pay a small fortune. Denise and Ian are friendly and helpful, which makes it even more pleasant. I'm a professional artist, so I have used many local frame shops, but now Merge is my "go to" shop. I have always been very happy with the results!

SKIP!! Do not recommend! Avoid!! Run away! Don't waste your life! Etc…read more The guy who works here is socially off and needs help with improving his customer service. He seemed to take it personally and became hostile towards me when I told him my budget. Instead of being open to discussion or trying to work with my budget, he kept saying I wasn't listening to him and even challenged me to call every frame store in the area to see what they would say to my budget. I don't tolerate this type of treatment so I left. By the way, I went online to eBay, identified four frames that exactly matched my piece and ended up ordering one for less than $150ish (including tax and shipping). I installed it myself and it looks AMAZING. This is a unique frame that's 20x26 inches in gilded gold, about 3-4inches wide and came in the mail after just a few days. Framestore would have charged me 10x more, taken 2x longer, and subjected me to ridicule if I had them do the same job.

It took me some time to write this review, largely because the experience left me feeling…read moreembarrassed and disappointed, not just with the outcome, but with how I was treated throughout the process. I invested in a large-scale, editioned photographic print by a UK photographer I deeply admire. It was expensive, but incredibly meaningful to me, something I expected to treasure for the rest of my life. Because of its size and value, I wanted it framed properly, and I deliberately sought out professionals I believed I could trust. I knew this wouldn't be cheap, so I waited and saved specifically for this. The print arrived carefully packed from overseas. I didn't even open it myself. I contacted The Framestore ahead of time to confirm they could handle framing at this scale and was told confidently that they could. An appointment was booked. At the store, we met Bryan, who was friendly, enthusiastic, and reassuring. I have very little framing knowledge, so I leaned fully on his expertise and followed his guidance on every decision. What's important to say here is that pricing was never discussed at any point during the process, not once. The print was unwrapped during the appointment, which made the situation feel irreversible. At the very end, Bryan presented a final number and asked, bluntly, "How do you want to pay?" When I expressed shock, the response was simply, "It will be beautiful." I felt put on the spot, pressured, and honestly foolish, but at that point, backing out didn't feel like a real option. I accept responsibility for not asking about pricing sooner, but the lack of transparency felt deeply uncomfortable. Still, I tried to move forward with optimism, trusting that the cost would at least result in museum-quality work. When I finally got the piece home, that optimism collapsed. The print was covered in visible ripples, creases, and pinch marks, as if it had been mounted on crumpled paper and handled roughly. It looked genuinely awful. The corners of the frame were also poorly joined and visibly open. I contacted Bryan immediately. He was calm, almost unsurprised. Photos were taken. I later received a voicemail saying they saw no issue. That response was frankly shocking. Emails went unanswered. Phone calls went unreturned. I eventually had to stay on the phone with Bryan while re-sending images just to get acknowledgment, and even then, there was no accountability, no apology, and no ownership of the damage. I returned the piece to the store. Again, everyone was pleasant, but no one could explain what had happened. Weeks passed. After repeated follow-ups on my end, I was told they would re-frame it and that vacuum mounting could fix the damage. At this stage, the store had had my print for nearly three months. Still, no apology. No discount. No recognition of the distress or inconvenience. When I collected the piece again, it was improved, but far from resolved. There were still visible ripples, a noticeable smudge or finger prints on the inside of the glazing and surface issues. I sent photos. I called. I followed up repeatedly. Eventually, after months of trying, I gave up. This experience started with excitement and trust. I was happy to pay a fair price for expert craftsmanship. Instead, I feel taken advantage of, dismissed, and made to feel stupid for trusting professionals to guide me. I'm left with a damaged print, a poorly finished frame, and something I now feel a bit embarrassed to display. I will likely have to save up again to have the piece de-framed and fixed elsewhere. The saddest part is that every time I look at it, I'm reminded not of the art but of how badly this experience went.

I had a great experience with Framed in Montrose…read more On short notice, my sisters tasked me with getting a photo of one of our younger brothers enlarged to 10x14 and framed. Sadly this framed photo was needed for his funeral. My wife and I met with Adam and explained our situation. We had one week before the services. Adam understood quickly our needs and promptly found the gold colored wood and matting that worked with the photo we had with us. That photo was on my phone. We selected the frame and matting and placed our order. For the actual photo, he sent us a few blocks away to Color Zone to meet with Garo for the enlargement of the photo. Within two hours, Garo had the enlarged photo that we then took to Adam. He promised us the framed photo in four days and actually had it ready in three. The framed photo was beautiful and was displayed prominently at his memorial services. Thank you Adam and his father, Frank for their kindness during a difficult time for me and my family.

Framed in Montrose does excellent work…read more I've been assembling family generational photos for a wall presentation... different eras and sizes. Liam at Framed in Montrose was so helpful in creating an arrangement. I wanted a collage of photos/frames/mats that worked together, not just matching black lacquer frames/mats. He spent time pulling samples and patiently assembling an eight-piece presentation. They are beautiful and the compliments I hear go on and on. It was a great experience working with the Framed in Montrose team. Thank you, All!