I'm back, again, to clarify. I wish I didn't have to leave a * to initiate a review but won't let me proceed without giving @ least 1 *. In response to Shironda W's (owner of Cupcake Therapy) she needs to take responsibility & update her forms or state the delivery policy under "Terms" on website. I was not aware (not stated on the website) the driver is not allowed to leave delivery with "random people" @ any hospital. When I instructed delivery be left with a specific floor (the cupcakes were for everyone working on that floor), I should have been contacted prior to delivery if a specific name of someone to accept delivery was required (I was not contacted). These cupcakes were not for a patient (certainly would be a very hungry patient) but for the nursing/administrative staff. Number listed on form was general number for Beth Israel Deaconess, yes, but again, if driver asked where Stoneman 5 was there would not be a problem. Again, read the information prior to delivery so driver can have any questions clarified & this problem could have been a non-issue & delivery could have been made on date & time it was promised. Clearly not the fault of the purchaser that there is a flaw in the design/content of the on-line order form. Having my contact number listed only under the billing that driver does not have, not my fault. Very easy to blame the customer (who will NEVER be a repeat customer) instead of taking responsibility for your mistake. Regarding not receiving a voice mail from me. I called when I saw an email (again no phone call) stating deliver was not made. Had you took the time to call me right after notified delivery could not be initiated, perhaps you would have done the right thing and returned that day with cupcakes while they were fresh. I called during business hours in hopes of speaking to a human being but no answer so left a VM. Very easy to put blame on customer & not take responsibility. Certainly makes me appreciate companies that do right when an issues arises. Do better for the next person!!!!!! read more

I was really excited to try this place! I ordered the dozen assorted cupcakes and chose a wide variety. The cupcakes are cute, but the taste wasn't the best. We tried the buttercream frosting and the cream cheese frosting. Buttercream frosting was a bit sweet, I preferred the cream cheese. We ordered for the day before the party and put the cupcakes in the fridge. Would recommend taking them out for about an hour so the frosting softens up. TBH the cupcakes were good for allergen friendly cupcakes but if you don't have any allergies then the cupcakes just don't compare to regular ones. I would consider ordering from them again if I needed allergen friendly cupcakes. Otherwise likely would not choose this bakery if I need regular old cupcakes. PS It is delivery only, no pick up option. read more

A little too sweet for my liking, I ended up removing the frosting and just eating the cake. We got a variety of regular and vegan cupcakes. Some were very dry but that is to be expected of when there are vegan. read more

This place is sooooo star worthy!!! I wish I could give Cupcake Therapy 100 stars!!! That's how amazing they are!!! I ordered about 4+ dozen cupcakes for my son's FIRST Birthday Party, and they were extremely popular. The highlight of the party ... aside from my son of course. :) I got a variety of them and got half of them with customized cake toppers (pix of my son). They, honestly, could not have turned out better. Not only were they sooooo cute, they were also extremelyyyyy yummmy. I also got some mini vegan ones too, for the kiddos with allergies, and you know what ... you couldn't even tell they were vegan ... at all. If I had any cons, it would be for lack of communication ... and price. Communication could definitely be improved in that ... although I got a generic confirmation email, I never really felt that small, local business feel. I always kept being like ... ugh, I hope they show up and look ok. It would have been so nice to get some updates on my order, especially since it was a bigger order. As for the price, not sure how much something like this is really supposed to cost, but it definitely seemed overly expensive to me. Seems like you should get some sort of discount if you ordered more. IDK??? Anyway, despite my cons, I would still really really really recommend this place!!! read more

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" I don't have any allergies just wanted a cupcake; " I got the golden ticket " Wanted some cupcakes and found this place , close since I live in Newton, ma . I am not allergic to anything , lol. I didn't even know these cupcakes were healthy , lol. All I know these cupcakes are golden . Think " Willy wonka ", the cupcake is your golden ticket , it's that good . Whoever invented " cupcake therapy " your vision is absolutely delicious, yum & yummy. The service is amazing. The vibe is warm and welcoming. I enjoyed my time at this establishment. We definitely will be back many time again , lol. read more

I first had these cupcakes at a major event, and I was so excited to learn it was a black woman owned business. I have been spreading the word ever since. My friend had these delivered for a party yesterday and they came out great. It was refreshing to see an assortment of gluten free flavors with different icing options and not just 1 or 2 flavors. Everyone at the party enjoyed the cupcakes, even though there as only one person with an allergy. The owner delivered the cupcakes and she was on time, even with the bad weather and confusing GPS instructions. I can't wait to order here again and am excited for her storefront to open. read more

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My family fought over every last one of the 2 dozen mini-cupcakes I ordered for a family birthday. Being able to order multiple flavors (per half a dozen), was a treat: I picked salted caramel, chocolate espresso, lemon, and strawberry, all very distinct flavors. Nut free was also a great relief. Delivery service to my home was so organized that they kept me updated about a minor 15 minute delay - very thoughtful. Next year, I'll order 3 dozen! read more

My coworker has been bringing these gorgeous and satisfying cupcakes to office birthday celebrations for years and there are consistently amazing. read more

Cupcake Therapy - Cupcakes Near Me - Brookline, Massachusetts

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Sent a box of cupcakes to my son. He absolutely loved them. Because of food allergies, he has eaten many gluten-free, dairy-free, egg-free cupcakes over the years and these were among the best he has ever had. Also, their service was crazy good. They immediately emailed me back and answered my question. Delivering to my son's apartment is tricky and they texted me to ask about it. Then, they sent me a photo of where they left the bag which was very helpful. read more

I ordered gender reveal cupcakes from Cupcake Therapy, and they were so perfect! We were able to email the gender which was very helpful, and the cupcakes themselves were beautiful (and so delicious!). We'll definitely be ordering cupcakes from them again for another occasion. Delivery was on time and they arrived in perfect condition. read more

I just had the BEST customer service from Cupcake Therapy. I was trying to arrange a cupcake selection and delivery for my child in a nearby location. From California I dialed the number, half expecting they wouldn't pick up, being buzy Keeblers baking and all. Come to find out the owner answered and could not have been kinder nor more helpful. It turned out we couldn't make the delivery happen by tomorrow (my bad for calling with such short notice) but I promised her we would order a cupcake delivery some other time. And we shall! Experiences like this make the day brighter & more hopeful about humankind. Kudos to Cupcake Therapy for outstanding customer service!!! read more

Used their delivery services as I was specifically looking for a place with vegan cupcakes to accommodate some dietary restrictions and none of the bakeries around me had any. The delivery was exactly on time and called to make sure that we were available to pick up the cupcakes. We got their Strawberries and Cream and Peach Cobbler cupcakes and they were both so delicious. I would definitely order from here again and the delivery service makes it so easy to get cupcakes straight to your door! read more

I can't say enough about these cupcakes. Excellent taste,and great customer service. the wide variety of cupcakes is another plus. I HIGHLY recommend them for any occasion large or small. Go get. your cupcakes read more

I am very, very disappointed in customer service and response time. The website said the response should be within 48 hrs, but this has never happened. I made so many phone calls but never received a response. They say Saturday is open but never replied to my phone call. When I made a lucky contact, and the lady (owner?) said she would send an ingredient list on the day via email, but never happened. I don't know what the taste is, but it is tough to make a decision. read more

Amazing cupcakes with great customer service. We ordered 80 custom cupcakes for an event and it was a hit! The cupcakes were so moist and the flavors really shined through with each bite. FLAVORS: Vanilla, Chocolate Expresso, Birthday Cake and Red Velvet. The chocolate expresso and red velvet was immediately gone - crowd favorites! OPTIONS: We ordered some gluten-free, dairy-free, and vegan which was very appreciated by our guests that had dietary restrictions. COMMUNICATION: Easy to order and they were very helpful in putting together our order. read more

These are by far the best cupcakes! Hands down. Particularly if you are vegan, dairy free, etc. The owner is so friendly and kind. I have never tasted cupcakes more delicious than these-- and I have eaten cupcakes from all over the world. The cake is moist and flavorful; the frosting is always sweet, but not overwhelming. Perfect balance. There are so many unique flavors. I love the strawberry shortcake. My son loves triple cookies and cream. My husband loves them all. This is a small business I will proudly support... usually several times a year :) Thank you for making delicious vegan cupcakes! read more

I ordered a variety pack of cupcakes for my husband's birthday and they exceeded expectations! My mother in law's birthday was the following week, and she was gifted a pack of cupcakes from Cupcake Therapy so we got to try even more flavors than what is pictured. Every flavor we had on both occasions was delicious; our personal favorites were strawberry, peach, apple, Oreo and birthday cake. The women who delivered the cupcakes were very sweet and the cupcakes arrived in a nice box. Can't wait for the next birthday so we can order more! read more

Cupcake Therapy - Oreo, salted caramel (vanilla base), strawberry, birthday cake, red velvet and salted caramel (chocolate base) - Cupcakes Near Me - Brookline, Massachusetts

Great cupcakes. Not overly sweet and the texture was amazing. Home made. The fruit in the strawberry one was fresh and the frosting in all was on point. Highly recommend. Even the box is nice. read more

Cupcake Therapy - Vanilla, chocolate, lemon, strawberry and espresso. - Cupcakes Near Me - Brookline, Massachusetts

So disappointed in customer service and response time. I'll definitely be using other local businesses for gluten free goodies.

Cupcakes were yummy and beautiful! I did half a dozen of a variety of diff flavors, all were good. I picked up at the boston location and it was hard to find but I called and they were very helpful with directions and even brought my order out to my car. Can't wait to try more flavors. read more

Cupcake Therapy - Cupcakes Near Me - Brookline, Massachusetts

I ordered a dozen cupcakes with an assortment of flavors for delivery to my brother for his 30th bday (1/2 vegan & 1/2 regular). I spoke with the owner and she took down the order for me and also made custom toppers! She was so incredibly kind, helpful and a joy to speak with. We had a minor hiccup with the delivery time but she called me personally to apologize and gave me 3 options to rectify the situation (super appreciated). Ultimately, the cupcakes were delivered and they were beautiful and delicious! I will definitely be ordering cupcakes from here again!! Spread the word if you read this - Cupcake Therapy is where it's at!! read more

Cupcake Therapy - Cupcakes Near Me - Brookline, Massachusetts

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ordered cupcakes to be delivered and they were so pretty and delicious!!!! Their online portal is so easy to use and makes ordering so easy. The woman who delivered was super nice and friendly and helped me get the cupcakes to where I needed them to be. Highly recommend! read more

Delicious cupcakes, and they were delivered with care. Thank you so much again for a great experience!

Found this place after doing some research and love it! The cupcakes are wonderfully delicious, beautiful and a huge hit with everyone who had them. Woman I talked with with to order was very nice and helpful. We got some of the nut free, gluten free and egg/milk free cupcakes (because there were folks in the group with lots of allergies) and they were all delicious. They arrived on time. Would highly recommend. We also felt extra good supporting a woman owned and black owned business. They definitely deserved our appreciation and we will get them for future parties. Also have a pop store at The Boston Public Market which is a great place to try them and all sorts of other locally made great food items. read more

Used cupcake therapy for a large event and they delivered! There was a small issue initially, but it was quickly resolved. The cupcakes were delicious and a big hit. Will definitely order again soon. read more

We ordered multiple dozens of cupcakes for our university's orientation sessions in June. The cupcakes were absolutely amazing! We had an assortment of flavors as well as gluten free, and vegan options. The families and students in attendance ranted and raved the variety of flavors and were quick to run for seconds and thirds. The most popular flavor was the Oreo flavor, everyone was literally jumping over themselves to get to the Oreo cupcakes. So happy to have had Cupcake Therapy to cater our orientation and we look forward to doing more business with them in the future! read more

UNRELIABLE!! Told me they'd call me back to complete my order. Never called back. Didn't answer my call twice the next day. The following day they tell me that they can no longer accept my order because they're booked up. ZERO STARS! Also the lady keeps telling me that she never said she'd call me back. read more

My GF relatives couldn't get enough of their GF cupcakes, which spanned all kinds of fun flavors (we did a 6-pack with all different flavors) and looked and felt just like non-GF cupcakes. I didn't even get to try any because they hoarded them so much, but I was assured that they were absolutely delicious, and the proprietor was lovely and easy to work with. Would absolutely return for any kind of GF or vegan goodies, and would love to try the 'regular' goodies as well. read more

We ordered over 120 cupcakes for our recent wedding. Our guests loved them! We got 10 different flavors and there wasn't a favorite - every one was popular! The gluten free/vegan cupcakes were wonderful too! The cupcakes were so beautiful! Shironda was very friendly and kind, and easy to work with. She delivered our cupcakes exactly when we needed them. I highly recommend Cupcake Therapy! read more

Ordered three dozen cupcakes for my daughter's birthday. Beautiful and delicious! Tons of compliments from kids and adults. LOVED the carrot cake one. Free delivery to my house in JP. Made it convenient! Will definitely order from Cupcake Therapy again. Highly recommend. read more

Excellent dairy-free, soy-free, and nut-free cup cakes. Unlike a lot of the allergen-free cakes and baked goods out there, these ones taste very good (I would not have known had I not been told they are allergen-free)! The cakes are moist, and the frosting yummy. Their different varieties are a lot of fun as well! Them being home-made makes me cherish each cupcake even more. read more

These were the BEST vegan cupcakes our family has ever had. And the most beautiful as well. Truly special. No reason to go anywhere else! Thank you, owner & baker extraordinaire, Shironda! read more

I can't comment on the cupcakes, as I canceled my order. I accidentally ordered for the wrong date and when I realized this, I sent an email to try to fix it right away. I was not able to get a full refund, but instead a 96% refund. I know it's only a few dollars difference. I would understand a partial refund if I tried to cancel the day before the cupcakes were to be made, but the delivery date was 2 wks out and it wasn't even 24 hrs since I made the purchase when I made the request to fix/cancel my mistake. read more

Found this place when searching for treats for a friend with dietary restrictions. It was easy and convenient with great service and the cupcakes were a hit! read more

Delicious! I had some gluten free cupcakes delivered to my daughters college dorm in Huntington Ave. On time delivery, and the cupcakes were awesome! she loved it!!! read more

Amazing service and amazing cupcakes. The fillings were amazing as well as the frosting. Everyone loved them. They were promptly delivered to my venue as well. read more

Wonderful service! I bought a dozen cupcakes and multiple flavors. All flavors were delicious. I will definitely be back.

We ordered 4 dozen celebration cupcakes for a birthday party -- they were gorgeous, a hit with both kids and adults, and the morning-of delivery helped our day go smoothly. read more

Ingredients are always so fresh and flavors are so fun! It's a party in my mouth every bite!