I had to write this review because a young man named Dominic provided excellent customer service. I've never been to a fast food establishment where an employee opened the door and welcomed me in and then took our order right away. Keep it up Dominic!!! read more

Horrible not the first time having a problem there Is unprofessional Takes forever to get your food read more

Culver's - Manager is horrible a simple 3 turtle Sunday always come melted never fail and they take long to get your orders! - Fast Food Near Me - Rosemont, Illinois

I asked for a replacement single scoop ice cream because the item I ordered was to rich. They said no way jose. I left the container on the counter and drove away. read more

cold fries! customer service was bad they gave me small cold fries. i ordered medium fries.

Update, head quarters reached out to me and took care of me. The funny part is I went back and the same lady from before was helping me. And she was really investigating the voucher that I had. Maybe it's just her personality. It was funny she made a comment like "someone really must of messed up" i was thinking yes, you!!! But thankyou Culvers for turning a wrong to a right. read more

We were staying at a hotel close to this Culver's. We went a few times and had a great experience for all visits. Food and ice cream are delicious. Very friendly service!!! read more

Omg the food is soooo good, total heart attack! Came here for a midnight snack and had to try the frozen custard. Every day of the week this location has a special and on this particular day the medium size shake was half off, so of course we HAD to get that! Got the blueberry frozen custard shake with caramel. Didn't think those two things would go together but holy cow it was full sugary goodness! Service was nice and quick, prices very reasonable. Bathrooms are clean. read more

I stopped by this establishment the other day, I ordered the Spinach Artichoke Chicken Sandwich... Surprisingly, it was absolutely delicious. I would definitely recommend the cheese curds as well. Always top notch customer service at this establishment, no complaints. read more

This is the best culvers I have ever been to! The staff is so friendly and patient. They are also extremely hard working. Every time I visit this culvers, I have an amazing time with great food. I just wanted to write this to say how much i appreciate each worker there. read more

Rudely denied me service because I would not wear a mask for health reasons. No other restaurant is like this. Lost my business.

This location is great! Food sometimes won't be fresh but it's rare! I come here after work and the food is always delicious to me.

Fantastic service everytime I visit. The staff is very consistent. Sometimes they don't have GF buns but its all good :)

So what's there to hate about frozen custard?? And the fact they offer a different type of frozen goodness every day of the month?? Outstanding! Their burgers are affordable and hit the spot of greasy goodness! Not to say that they don't have healthier options like salads! I just wouldn't get a butterburger if you are on a diet! Also their staff are clean freaks! They march around the restaurant looking for something to clean up or throw away! As soon as I finished my meal there they were asking to take my tray! If I didn't have a "big brother is watching you" complex I think a few trips to Culvers just might give me one! read more

Being from Chicago there is a part of me that has a natural aversion to Wisconsin. However that doesn't pertain to food. Culver's makes some awesome Wisconsin inspired items and plenty of cheesy options. This location is pretty solid in terms of food quality and speed of service. Culver's is known for Butterburgers and Frozen Custard - both are very good here. The burgers are thin and get a nice char on the flattop. Buns are always fresh and they have a nice ratio of toppings to burger. They have a variety of different combinations so you are sure to find something that looks good. Cheese curds are a must for side dish - so good! They have unique fast food offerings like pot roast, soups and dinner specials. The frozen custard is very rich and they make a blizzard type dessert that I feel is better than DQ. There are daily specials that they flash on the LED screen in front - be sure if stop in for a deal! They sure advertise a lot in Chicagoland for somewhat limited locations. Maybe more are on the way... read more

Culver's - $1.79 hot fudge Sunday sundae special - Fast Food Near Me - Rosemont, Illinois

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Ultimately, I think I like the price better than the food. Can't really complain about a full meal (burger, fries, and drink) for about $6 these days. I grabbed lunch here recently and I don't know what it was about a butter burger that sounded enticing. Got a single bacon butter cheeseburger - which was okay. Nothing about it really screamed delicious. The crinkle cut fries weren't any better than cafeteria fries in high school. Opted to skip on the shake this time around, but I guess it's a must try... next time. read more

Hmmm... butter burgers? That sounds sooo bad for you. I'll still grab one on occasion but what I really like about this place is that it's a good option to grab a quick meal similar to what you'd get an an IHOP for cheaper. They have options like pot roast, fried chicken or fish and chips. They have pretty decent soups too. Overall, a good option for me if I want a decent meal on the go... read more

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Culver's has an outstanding customer service! All of their staff members are great! They are so friendly, nice, decent, and they care to all of their customers. Their place is always busy but they can still manage to guide and assist all of their customers. They are professional and they can literally work so fast. They treated me with compassion. I really feel welcomed. I really love this Culver's! Their food is so amazing and delicious. Their menu is so huge, lots of variety to choose, and they also have so many unique foods that you can only see and try at their place. I am really surprised about the tastes of their food, especially their burgers and nuggets, and also the burger is overload. It has big meats, veggies, lots of dressing, and right portion of cheese. Culver's is very clean place, bright, and the interior has a great atmosphere that all of the customers will absolutely feel and enjoy. The whole place is well-decorated, it is so huge, and organized. They also have big parking lot. Very convenient and awesome place. Their food was freshly cooked and always new. Their chicken tenders and beef burger is a must try! It is so crispy and incredibly delicious. You will absolutely love and enjoy it. Culver's is exceptional. Looking forward of going back and eat here again. Still want to order the same meal I have before. Thank you Culver's! Your place is gem! See you guys again soon! read more

Was in here getting ice cresm for my sis and nephew...busy night...the staff was efficient but not too talkative like at the other Culvers I have been to. Cool pictures of Chicago inside. They have their own section in the mall parking lot for parking...but generally I think its ok to park anywhere if you were at another store in the mall. Inside was clean and well lit. read more

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Still probably the best fast food burger on the planet. Only thing missing was some Big Mac sauce. It would have set it off. I just love the freshness of the meat and toppings. Perfect amount of seasoning. Just doesn't get any better than this in this type of place. read more

This is the second time I get a concrete with no toppings after specifically requesting them, verifying them and then double checking, still had nothing. read more

Did a quick stop here while chasing the famous steam locomotive "The Big Boy," and this Culver's is what you come to expect - decent food fast. We got there a bit early, but the staff let us in and we had our food lickety-split, which was much appreciated. Highly recommended if you only have a few minutes and want some good quality burgers quickly. read more

Just another higher priced burger place. Quality is very good but prices are way too high. Spend that kind of money at a good sit-down restaurant nearby so you don't have to eat in your car. read more

My favorite Culver's location, for its ease of accessibility, and dining room area. This spot is open until 11pm. Is always clean, and servers are always friendly. Ooooooh but the butterburgers. For fast food, this is like... the BEST fast food! Consistently good service, good food, and again. It's consistent. Gone are the diner days. Enter, the Butterburger and Frozen custard era. I so welcome it! Their burgers are SO delicious, and I recommend asking for the steak sauce (they hide it behind the counter.) It really brings out the flavor in your steak burger. pass on the ketchup. (Ugh! but I LOVED that they used to have cheese sauce on the side, which they don't any more. I love my fries w that melted cheese. If there's a fast food fairy out there, please can you hear my prayer??) Anyway, I tend to always get the mush-swiss burger. Yummers. Anyhow. Crinkle cut fries are my favorite, and these do not disappoint. perfectly seasoned, and nice and meaty (you can taste that potato). They have fish sandwiches (i'll be here for Lent!) which I wanna try. Regular "American" dinners. soups. chili. reuben sandwiches. I don't know. They offer a lot of home favorites, but also a lot of options you won't find at other fast food joints. The frozen custard. Super creamy, and it will melt fast if you stare at it too long. I recommend to inhale it. Cuz it deserves it, it's so good. the brain freeze will be worth it. but truly, I like that they've got pre-packaged pints. you can go for something classic, or something unique. You can even make your own pint! Another nice thing about Culver's is that they have a never-ending, rotating daily special. You'll always find something different. And yet, I always get my same small sundae: frozen vanilla custard with hot fudge, bananas... maybe peanuts if I'm feelin fancy. they have chocolate custard too, but I stick with the vanilla here. P.S. Try the root beer float!! I'm such a fan. super fan. read more

Lol I used this coupon came in the mail, 2 double deluxe butterburger for $6, great deal! Service was fast, the guy who took my order was extremely polite and had a big smile on his face. Burgers tasted fine. It made a yummy cheap weekday lunch. I'm so satisfied. read more

Finally got around to stopping in and came just for a milk shake. I love mint chocolate chip milkshakes. They are my favorite and when I saw on their website that's a milkshake flavor they specifically list... sign me up! Total let down. Through the drive thru. While the flavor was fine, the Rosemont location gave me a milkshake that was mint milk. It was not a shake. It was liquid with chips at the bottom of the cup, not floating around because again, it was liquid. I didn't notice it til I was already driving and couldn't turn back around. They gave it to me this way, it's cold out today, but even if it were hot it would not melt to pure liquid that fast either (minutes). The chocolate chips were so big, barely any of them fit through the straw so I could barely even drink the thing. If this is how they serve their shakes, how do they serve their food? If I get a chance to come back and see, I will. read more

What disappointment in my favorite restaurant.Small Asian girl,self confident but actually she don't have no idea what she's doing and kind a rude.She is kind a new there but think that she know everything.Usually I'm going on a drive-thru but today I decide to go inside which was my mistake .09/17/19 05:43 PM. read more

I love Culver's, just not this one. Every time I come here my order gets messed up. Once they messed up 5 times in one order..... ordered the cod fish sandwich and an ice cream cone. The lady rung me up for a shrimp basket and I had to correct her. Then she rang up my sandwich as a meal even though I repeated just the sandwich, she even decided I wanted a Pepsi. Then she forgot my ice cream. Then they brought out the wrong flavor. Then they returned with the wrong flavor again and no cone. read more

I always said, if Culver's ever opened up near me, I'd be twice the man I am now. Well, it's time to put that to the test! Today was their grand opening at the former Krispy Kreme location along Mannheim. Of course, I had to get there with my wife and 2 kids to give them a try. As expected, the place was crowded and well-staffed. A greeter at the door even let people in. Pretty much all the seats were taken except for a few tables in the middle. The whole place is pretty spacious inside, seemingly larger than the Mount Prospect store that's been around for years. And as it happens on the first day that a restaurant opens, mistakes do occur. What started as a 2-scoop raspberry/pineapple sundae and two single-scoop raspberry sundaes for us all ended up being a single-scoop raspberry/pineapple sundae and a 2-scoop raspberry sundae, with the 3rd sundae missing. The guy who brought us our sundaes quickly addressed the problem and we even got an extra free raspberry sundae out of it. The interior of the restaurant has a cozy dining area in the middle with the look of a living room, complete with a fireplace and a big flat-screen TV on the wall. Yes, there will be hiccups on the first day, but they were remedied promptly. I could see the vigilant eye of the store manager as he roamed the floor, watching how things were going and making sure everyone was being served right. We got our flavor calendars and now there's a few more "holidays" marked on our calendar at home. They go something like: "Red raspberry" on the 24th, followed by "Peanut Butter Cup" on the 25th. And don't forget "Cappuccino Almond Fudge" on the 4th of May... And for you diabetics out there, beware the "Culver's Curse" and plan your insulin accordingly. And for the Coldstone Creamery that refuses to accept its own coupons and is now overshadowed by Culver's in the same mall: "Na na na na hey hey, goodbye!" read more

Holy mother of God. I have a confession, fellow Yelpers. I love burgers (read: OBSESSED WITH burgers). For those of you not familiar with my love affair with beef patties, read my review of Pine 22. Whoever invented the butter burger should be immortalized in stone and possibly have a center of worship built around them. I cannot stress enough how mandatory it is for you to order this. A perfectly toasted and buttered bun on top of a juicy burger with delicious toppings? Count me in. The service was great, they handled our group of around 30 really well, especially with remembering all of the complex orders we all had. The facilities are clean, there's a nice tv to watch....just a comfortable environment all around. End the meal with the frozen custard. Not doing so is not an option. read more

Have only visited this location twice and both of those visits were for a chocolate malt via the drive-through. Great malt taste, fast, polite and prompt service - really couldn't ask for anything more. I've had the food at other Culver's locations and it's usually pretty good - I hope to give the food at this place a shot sometime as my experience thus far has been quite satisfactory. read more

My coworkers and I have been eating lunch here on Fridays for nearly 2 years. In those 2 years not once have I had a dining experience that was anything less than absolutely superb. From the friendly staff, to the phenomenal photos of the city of Chicago on the walls, to the warm burning roaring fireplace I am already sold before any food is even served to me. Now onto the food, this food is nothing short of spectacular and is warm, comforting, and reminds me of my childhood. Great work Culver's, please continue feeding families in the Rosemont area for years to come. read more

This was my first time at Culver's so my expectation were kind of high since my friends said it was like In-n-out. Saidly to say i did not think the burger was as good as an in-n-out burger. Now the burger wasnt bad but nothing really special. I did like the fact that they did have chululu hot sauce which you dont typically find in a burger restaruant. I did like the fries because they were crinkle cut fries that came out nice and hot and crispy but not greasy. They went well with my friends chocolate shake but was also pretty good. The shakes were better than in-n-out shakes maily becuase they had other toppings you could get. Overall not a bad experience but nothing really special in my book. read more

I love this place- decent burgers- Priced right- and dependable. The Frozen Custard is always a nice treat, and they seem to have their own Root Beer ... So, get a scoop of their vanilla custard- and drop that into a drink cup and make your own root beer float- it's killer. French Fries are decent too- Most Culver's serve the exact same quality, so that is a plus! You always know what to expect! read more

FINALLY there is a Culver's near me!!! Only 15-20 minutes away from my home is that magical place where I can get a juicy butterburger and frozen custard that makes my taste buds go YAAAY!!! The restaurant is clean and shiney and even has a fireplace in the centre! You know for those long winter nites when you just crave that frozen custard. I noticed that the decor is a bit fancier than other locations, i wonder if that is because this is the O'Hare location. Oh well, I won't worry about that, just enjoy the delicious food that takes the sting out of the disappointment that Steak N Shake has become. read more

Gosh, I love this place. consistently great service consistently great food consistently clean Not many fast food places do friendly faces warmly greet you at the door, almost always here! I love love love the juicy delicious butter burgers (that TASTE LIKE MEAT-- like ground beef, not mystery meat!) Also love the cod sandwich, for the flaky white meat that is of good quality. Fantastic NOT GREASY onion rings, and the rare times I get custard....love that too. A few times have taken their ice cream (oops, custard!) sandwiches home. Love em. The condiment area is ALWAYS kept clean and that is something important to me. Staff asks you if you need anything and come by to take your trays more often than not. I try to make it there once a month or two. YUM YUM YUM. I can almost smell the delicious butter-burger. read more

After going to a great sushi restaurant, we drove my friend home (near O'hare). For dessert, we had a few options. However, we all kind of decided to give Culver's a go over Steak and Shake. Upon ordering, the drive through order taker seemed very confused with what we were asking. I simply wanted to try the mint custard (seasonal as it was close to St Patty's day). According to her, it something that cannot be tasted. They make it to order. So, after I ordered the smallest serving (like a small cup), I realized she was full of crap. The order was a scoop of vanilla custard with mint drizzle over it. Hell, she could have given me a spoon full of the custard with the drizzle. It was ok.. I should have gotten a mixer with like oreos or something. The only other time I've been to a Culver's was to get their butter burger. It was awesome!! I might give it another go round if I am out that way visiting my friend. Otherwise, I have no problems passing. read more

Wow! This place is amazing for good food fast! Can't go wrong with a butter burger. This location shines with great staff, a clean dining room, and clean restrooms. I enjoyed a cheeseburger, root beer float and fries. Can't wait to return. What a fast food gem! read more

This visit to this Culver's location was extraordinary - and not in a good way. We have visited dozens of locations and this is the outlier. Service was slow this afternoon. The cashier did not know how to operate the register, each sale needing a manager. The amount of grease on the double burger was flood worthy. Didn't even bother with the fries of the value basket I'm not sure I actually ordered. (Did I ask for a drink?) The idea of flavor of the day is to include the flavor in the custard. Vanilla is great, but there's a reason it's not on the reader board outside. All employees seemed in slow motion, including the kitchen. We observed orders and waiting customers needing intervention. Then there was the scoop. I understand profits and all, but in other Culver's (all locally owned) the amount of custard in the single scoop dish was generous. Not here. Servings elsewhere have a delicious dome well above the lip of the dish. Here the dome was slight and barely crested the lip. Enough with the scale! (yes, it was employed which illustrated how much it's ignored at other locations - hope that continues.) The banner proclaiming this location was a nominee for best crew of 2014 calls into question the judgement of the committee. More training, more training, more training. Steak n Shake is around the corner, been there since 1999. Not sure this Culver's will enjoy such longevity. read more

Stopped in for a quick lunch while running errands. My wife and I had coupons for $1 off which we received in the mail. We came in, also, because we had a keytag we purchased off our next door neighbor to help the high school sports programs. Nothing like a coupon to motivate us to try a restaurant just down the street from our house. ;) The service was fantastic! Here, you order at a counter then sit down where they bring the food to your table. The servers were all very friendly and attentive. As we asked questions, they asked if they didn't know the answer. They seemed to work very well as a team. The food was OK, but tasty. A little greasy, but to be expected for fried fish, in my case. The fries were good and hot, and the cheese curd was decent for fast food. Nothing like the pub cheese in Wisconsin, but not bad as a side to my fish sandwich. I would, however, recommend a dinner over a sandwich in the case of their fish. For dessert, we each had a different Sundae, and this is where Culvers shines. They use a wonderfully delicious custard, and use standard but ample toppings. The servers are also very helpful in creating just the mix of items you want. They also have varying 'Flavor of the Day', so it's fun to stop in more often for variety, especially as the weather gets warmer. Overall, only a little slower than other fast food restaurants, but a lot more fun. read more

I come here occasionally on my way to/from O'Hare because of the proximity. I actually like Culver's a lot and they are my preferred fast food if I'm on a road trip, but this particular location is a mess. The lines are extremely long, there are not very many employees, and even fewer employees who are trained. I don't expect fantastic service at a fast-food restaurant, but I do expect that the food will come out warm and the order will be correct. Unfortunately, the last time we were here, the kitchen was having an extremely difficult time getting orders correct- the people cooking kept asking the people taking orders in the front "Is that right? What is this? What was this supposed to be again?". I'll probably come back because it's just so close to the airport, convenient, and clean, but I would recommend that they invest in some training for their employees if they want to optimize their efficiency. read more