Took the time to give my Golden, Daisy, a pup cup in the Drive-Thru, even though they were pretty busy.

We ordered a curbside meal via the app. FORTY MINUTES LATER AND WE HAVEN'T SEEN ANY SIGN OF IT. Went inside to check on it and was told it would be 5 or 10 minutes. 15 minutes later still waiting.. Waived down an employee and was AGAIN told it would be "5 or 10 minutes". We were then told we could talk to a manager if we wanted a refund. If we hadn't paid using the app we would have left. To be fair, they were absolutely slammed and there must have been 10 cars waiting for their orders at the drive through as well as a few cars waiting for curbside. Poor customer service and probably work processes. Who's checking online orders? Why can't the app indicate longer wait times than usual? Did the employees actually check on the status of the online order? Hire/schedule more employees for busy times based on sales data. Telling customers it will be 5 or 10 minutes (multiple times) isn't helpful unless that is actually the wait time. Give the customer a coupon for their next visit. Better than dealing with lots of hangry customers Never waited 45 minutes at any Culvers. Geez read more

If I could give you zero stars, I would thanks to Craig Raymond the manager who didn't really care that my order was missing four items and one was made with the wrong chicken. What happened to the customers always right? Do better!!! We won't be back....EVER And it took over 45 minutes even though Order was placed online !! read more

Culver's - Missing items - Burgers Near Me - Marquette, Michigan

LOOK AT THE REVIEWS FORST! I am baffled at how long it takes to get your "fast food". We should have checked the reviews! They are not kidding when they say they have to WAIT so long! It's absolutely not worth it to wait that long. Also, it seems like these reviews are monitored by the company, however nothing is changing. Definitely will not be back to the Culver's in Marquette unfortunately read more

Went to this Culvers around 20:40 for some ice cream. We ordered 2 single scoops of the flavor of the day and proceeded to the payment window. A very pleasant young girl took our payment and said to wait at the window. Made sense, no food just the Flavor of the Day...scoop it up and hand it out the window right?? WRONG!! Asked to move forward and they would bring it right out. WRONG!! 36 minutes later and after 3 or 4 cars behind us received their food AND ice cream we were still sitting and waiting. That was it. I went inside and asked what was the delay. Short staffed a man said. BS -- I counted 9 workers and there were more in the kitchen in back. I asked for a manager and that took a minute. Told her I wanted a refund. I gave her my window sticky with my order number. She had a hard time trying to figure out how to credit my card but eventually got it done. While I waited, 3 TIMES I was told "Here's you food.. " by 2 different confused looking young workers. Except what they offered was NOT what we ordered. Once I got the refund I then told the Manager I wanted some TOKENS. (They are for free ice cream -- ask for them!) She looked totally shocked that I knew of their existence but did give me 2 .. one for each of the Flavor of the Day that I waited so long for but did not receive. At that point we went to the local McD's for a McFlurry. Their machine was on the fritz so the woman inside had to mix them by hand and she apologized for that! And it took a whole 3 minutes!!! Mr Steven Lawrence should spend more time in his shop....ever since the remodel the food has been poor to bad AND slow....not to mention, our favorite sandwich is the Wisconsin Melt but it is no longer on the menu Next time I go to Culvers it will NOT be in Marquette, MI. read more

The recent visual upgrades to the restaurant look great, but unfortunately the customer service and overall experience didn't match the improvements. The drive-thru wait time was extremely long, and when I finally received my order, it was incorrect. I had to come inside to get it fixed, which added even more time to the visit. One of the biggest frustrations was ordering at the drive-thru. The cashier repeatedly interrupted before I could finish speaking, immediately asking if I wanted it as a basket, medium with fries, and a root beer before I had even finished placing my order. Customers should be given a chance to complete their order before being rushed through the process. The food was eventually corrected, but the experience left a lot to be desired. The building may have received an upgrade, but the staff could benefit from additional training in customer service, listening skills, and accuracy. read more

The workers seemed stressed or like they couldn't care less about trying to be quick. One lady looked like she was trying to run a sinking ship while the others stood by. The ice cream team was not moving until the manager reminded them to even though they were clearly busy. We heard the alerts in the back going off telling them to keep the drive through time low. The girl poured so much milk in my malt and added no malt powder so it will be going straight to the trash! read more

Culver's - Soupy malt with no malt powder and 90% milk. - Burgers Near Me - Marquette, Michigan

Food is good across the board, I go here probabky 2-3 times a year. They typically forget something small, but this time I just thought that the cheese portion was small for the pretzel bites. I understand if that is what corporate allocates, but at the very least it needs a smaller serving cup and a larger serving in order to be suitable for the serving size. See the signature sauce and blue cheese sauce filling in comparison, as they were both used and the cheese was untouched atp. read more

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NOTE: this is exclusive to the store in Marquette, MI as we have had several "five star" experiences at other Culvers, specifically in Mukwonago and East Troy, WI. At Marquette, we placed a web order using our account at 815pm for Curdside pickup at 845pm on Wed Jul 2. We received the order at 930pm and only after two inquiries to staff. At least three other Curdside parties had similar experiences. Although it was clear that there was a long queue for orders that night, it appeared to us that the process for integrating online orders with in-store and drive thru orders needs to be improved significantly. Several in-store customers who arrived after we did walked out with their orders well before ours was fulfilled. We've placed at least 20 Curdside orders at other Culvers in the past six months and never observed an issue like this. The food was great as usual, the staff we spoke to were friendly and courteous especially under the circumstances, but there seems a significant issue with how orders are recognized and staged. read more

WOW. I have been a customer here for years and never had a bad meal until today. Ordered the fish dinner. It took over 20 minutes to get it. When I asked about it the women delivering food said she would check, and she never did. Finally, I caught her again and she told me there were 5 orders being filled. Oh well, when I finally got the food it was under cooked, greasy, and cool. I tried to eat it and just couldn't - I was scared of getting sick. When I told the guy behind the counter about this he said I am really sorry sir. Then walked away. Bad customer service too. I placed the order at 11:43. I am not sure when I will be be back to Culver's in Marquette - if ever. If this is how the new owners operate they better go back to WI. Another observation: Many new folks working in this store. read more

Unfortunately they are very slow, regardless of it being busy. I've been waiting for 30 mins in the drive thru for a burger, and chicken tenders. read more

Never got handed my card back and then they Claimed they didnt have it but wouldn't check the cameras. Manager was rude. Had to call and cancel my card. read more

Best fast food joint I've been to. Beautiful and clean interiors, and the food is really good for fast food. They only use fresh beef!, so had the beef pot roast, grilled Reuben melt, and the pork loin sandwiches. Also, we had to try the Wisconsin cheese curds and the pretzel bites with cheese sauce. They have their own root beer version too. They were all good!!! read more

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I usually get a good burger from this place but not this time. It wasn't even a burger it was the CRUST from on top of a burger patty! Who in their right mind would think thats an acceptable "patty" read more

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I went to Culver's last night with the GKs. I used to go all the time but quit because there are a lot of calories in French fries, onion rings and a chocolate malt. But after last night I don't know if I'll ever go back. I don't know how they did it! Exactly how do you take 20 minutes to serve a double burger that's burned to a crisp and cold. The restaurant was clean. The workers were friendly, even gave me a dish of ice cream because they were being just nice. I truly wanted my meal to be like it was years ago, but I don't think I can go back. read more

I just came through and got a burger and a root beer, and my drink was a cherry pepsi. And this is what my burger looked like .... I am highly disappointed with this trip to culvers. read more

Culver's - my uncooked burger... - Burgers Near Me - Marquette, Michigan

You cannot order a single burger because you don't taste it all you get is salad between bread and it's hideous it's something you want to throw in the yard for some kind of a critter out there for their snack I normally like culvers but this was a big turn off recently read more

They have taken half an hour to get me my food and the people who ordered after me got their food before me! B.S!!!!!!

They gave me spice chicken tenders instead of normal and it was two orders of chicken tenders they both were spice I was on the toilet for half an hour with burning diarrhea Culver used to be good what happened to it read more

I rarely go to Culver's in Marquette , but when I do EVERY SINGLE TIME they forgot my entire order. it's on the receipt but not in the bag. I ordered two 4 piece tender baskets and didn't get either box of tenders and I wish i could say that's only happened once. HIGHLY not impressed. We either have to drive back OR get some stupid coupons in the mail WEEKS later. I didn't just spend over $40 at their establishment to drive my sassy ass back. DOUBLE CHECK YOUR BAGS or get a better staff . this is ridiculous. read more

they messed up our order so many times i went to hell and back by the time they finished our order and they weren't even nice about it. My friend went through puberty 4 times by the time we got our order. foods good though. read more

Culver's - Burgers Near Me - Marquette, Michigan

For years I've been getting the fish sandwich. Always fantastic., except for tonite. I ordered my sandwich from the drive through. It was the absolute worst ever. No flavor no lettuce or tarter, so I thought. The blob that fell off the sandwich onto my lap was all that was on it. Not sure what changed. But very disappointed in a 7$ sandwich that was awful. This Culver's was in Marquette bout 5:30 ish on Monday November 6, 2023 read more

5 stars without a doubt. If they had more one of these in Vegas It would put a lot of burger joints out of Business , they have a friendly staff, super clean , and not to mention the variety of options they have on their menu. I think this is the only burger resturaunt I don't feel embarrassed to eat at (you know those types of fast food joints where you feel you should be eating it on a toilet?)lol. Every time I have order food it's always been nice and hot!!! read more

Culver's - A glimpse of the menu of where I was sitting with a smiling cashier :) - Burgers Near Me - Marquette, Michigan

This "burger" was absolutely terrible. A thin strip of meat burnt to a crisp. Imagine my disappointment upon opening up my bag of food and seeing this monstrosity. Looked, smelled, and tasted as you can imagine from this photograph. read more

Culver's - Trash burger - Burgers Near Me - Marquette, Michigan

Back when it was owned by Eric St Germain and ran by Adam Tall the quality, cleanliness, and worker productivity was very high. Now that George Niemi owns it and Jodi Parker runs it it is a joke. We waited 15 min for custard, my brothers shake was half full but for the short amount of time I worked for George I know that he loves cutting corners so definitely told his staff to never fill anything fully. I will be reaching out to corporate it's time for a surprise visit and some secret shoppers to take a look at what's going on there. read more

Great shake. Speed could use a little work. Shouldnt take 5 minutes to make a shake, concrete and a cone. I would know I work at a Culvers. All tasted great tho! read more

Fantastic! Love the burgers. Love the walleye (seasonal) LOVE the Reuben Love the cheese curds Love the ice cream Service and workers are fantastic. Clean location! Great! read more

WORST BURGER I'VE EVER HAD!!!! First of all, I had a butterburger deluxe and it was terrible. The meat (If it even is meat, was thin as crap and the cheese wasn't even melted. Also, the burger bun was barely toasted and dryer than a desert. 1/5 wouldn't ever recommend!!! Ate in Marquette, Mi. read more

The service was less than acceptable. They appeared to have plenty of staff but were very disorganized and inefficient. We merely ordered two sundaes and they messed up our order. Not sure I will ever return, not to that location anyway. read more

Jodi is always friendly. My frys today were not cooked all the way through. They had a crunch of raw on the inside. The chicken wild rice soup was tasty. read more

Look, it's a fast food place, but I've noticed on the rare occasions that I've been to a Culver's, the employees are kind & patient, and they never complain. It's 10:20. This one closed at 10. We got here at 9:50. We have a son with a peanut allergy. They were so accommodating even though it was so close to closing. As they got closer to the time, they warned us that certain things would not be available anymore and asked us if we needed refills, etc. We're sitting here finishing up and no one is bugging us. David (I hope I got his name right) was so helpful with the allergy. My daughter just went up and asked for a spoon, and they were so friendly. Just a good experience. I hope you have one too. Edit: it's 10:30 now. They're still not bugging us. read more

Lousy customer service! I entered the drive through line at 9:46pm. Reached the ordering kiosk at 10:01pm, only to be told that the restaurant was now closed, and that the registers do not work after 10pm (which is a lie). This is horrible customer service. I worked in fast food for many years. It takes time for the crew to clean up, and punch out. If you cared about your customers, and wanted them to remain loyal to Culver's, you should have done 1 of 2 things. (1) take orders for the 3 remaining cars, that patiently waited nearly 15 minutes, or (2) send somebody outside to indicate the last car that would be served, as to not waste our time. I'm really disappointed in how Marquette Culver's chose to treat customers tonight. read more

I love coming to the mid-West. The butter burger is the bomb! I love hamburgers and eat them all over this nation Culver's and In-N-Out are two places I always need to stop at. read more

Very slow. The people aren't the kindest, and it was sort of upsetting because I have never experienced that before here. Their foods good though... read more

We went through the drive-through and were not disappointed. Just as great as any Culver's food. Love that it was made to order and hot when we received it! read more

Kitchen closes at 10. Dining area was already closed due to covid. I respect the staff leaving on time and have no problems with that. Though I'd argue if they make us wait in the drive thru from 9:30p to AFTER 10p, they have a responsibility to either tell us they close soon since the hours on their door are too small to read, or serve us. Never had a problem with a different location. read more

My son and I eat here on almost every trip into Marquette. Really like this place. Like Culver's in general, but the staff here stands out as being particularly pleasant and helpful. Not sure why that is the case, but it is. Whomever runs this place has managed to build a working culture to be proud of. read more

Do not recommend. Worst service ever. Waited for 45 mins inside on food. My friends order got messed up and mine was thrown away infront of my face. I showed the staff my number as they were throwing it away. It made me sad. Then I told them my number and they didn't have my ticket. I then waited another 10 mins for the staff to get my order correct. No compensations were made and I was not even told sorry. Culver's lost a few loyal customers today. Still will come back for ice cream through drive through because that shit slaps. read more

Got to love Culver's. Friendly staff, excellent food. Cheese curds are the best! Make sure to get them. Not much of a wait here.

Had lunch here before getting back on the road last week; Culver's always satisfies. The pot roast sandwich is amazing!