I would never recommend this restaurant to my enemies. The serve was great. The restaurant was full. People somehow liked it. I don't think they know what a hamburger tastes like . It's like eating a rubber in between bread and ketchup and dressing etc. there are so many places to have a great meal. Notice that the first thing on their website is to advertise their ice cream. Not the burgers!!!! I never tried their ice cream. Don't go for the burgers. read more

Nowadays when we hear fast food we automatically think that quick, thrown together and not that good. Well to my surprise I tried to Culver's for the first time and this hamburger tasted so fresh and delicious. It wasn't slammed together, somebody took their time and built this and I appreciate that. I hate opening my food having to put it back together. Flavor and presentation was amazing read more

Culver's - Ice Cream & Frozen Yogurt Near Me - Jacksonville, Florida

Bad service today, rushed during the order, told to pull up. Caucasian girl with ponytail, mumbled through, talked at means again just pull up. That's not the standard here. If it weren't for the people who walk the food out, I would've given a 1. Nice young lady told us have a good day!!! Managers, talk need to step up and train these kids. They will ruin your business. read more

So glad we finally tried this place! Culver's has excellent burgers, shakes, and ice cream to go! Service was amazing, even checked on you while you were eating. We both had the bacon cheeseburgers which we didn't know were doubles but scarfed them down along with killer onion rings! Got a few pints to go, which were heavenly but wish there was more 'stuff' in them. Like the Vanilla Cashew Caramel was mostly vanilla ice cream, same for the mint chip. Both though were so fresh and pure. Will be back for sure! read more

Yikes. This fast-food establishment is not fast and they're definitely not serving food worth eating. They have 2 drive-thru lanes but one seems to run much more slowly than the other. They also don't seem to ever have food ready when people get to the window. At least 5 other cars were waiting for food when I was asked to pull forward and wait. I'd only asked for an order of cheese curds.... When I finally got them, they tasted like onions which I suspect is from being cooked in old, used oil. So all in all, a waste of $5 and definitely won't be going again. read more

The burger was so delicious. Best take out burger place ever!! The fries were so good the onion rings were the best I've ever had. I will go back to try the milkshakes. read more

Very nice place ! The staff is very friendly and courteous. Clean establishment with good food and awesome ice cream custard

I went to culvers today and ordered the chicken sandwich. It was disgusting. It was greasy I threw it away.

Every time I have been, my order has been wrong. Not sure why I received a honey mustard and not a ranch. read more

Culver's - Ice Cream & Frozen Yogurt Near Me - Jacksonville, Florida

I've visited 3x in the last week. My 1st visit, I was missing my chz sauce (drive-thru) 2nd visit was inside, again missing chz sauce, tonight was my 3rd visit and I was missing my coleslaw, which I was looking forward to. On my 2nd visit I ordered a side of mashed potatoes and they were awful, literally worse than the worst. I really like this place and I am so happy it is new and near BUT, I would like to suggest the employees check every single order to ensure it is accurate. Staff is amazing but, it was so disappointing to see an elderly employee with back issues deliver food to cars. I will be back, but hope to see improvements. read more

I really like Culver's burgers. The meat is high quality and the buns are thin so you don't have a bunch of bread to deal with. Their onion rings are adequate, but nothing like BurgerFi's. Their custard ice cream treats are pretty good but not cheap! However, don't go there during a busy time like Sundays for lunch because they don't have enough people to wipe down and clean the tables. When I politely asked a young female employee to wipe down the table I had just procured, she, in effect, rolled her eyes and kept walking. She had long black hair extensions, and a headset on her head, which apparently should have identified her as much too important to grab a rag with some disinfectant on it and clean a table off for a customer. Of course, I never saw her again. So I went to my truck, and brought in some Clorox wipes and cleaned the table off properly. (Call me crazy, but I'm not fond of dining in other peoples' filth.) Later on, I did see an older gentleman wiping tables down, but he was hard-pressed to keep up with the demand I'll tell you that. so, I would advise everyone going there to bring your own Clorox disinfectant wipes, just in case you can't get a clean table in time. read more

So I have been back twice more since the last time to be fair. Here's my take. The fries have improved to a good solid crunchy on the outside, soft in the middle, good taste. Burger is just still ok. However, the fish sandwich is amazing. Not too much batter, thick flakes of very tasty and fresh cod. Fresh veggies, real cheddar cheese, tasty tarter sauce on a light flavorful bun. read more

Outstanding!!!! This was our first time as a family. We enjoyed everything the customer service here was great. Our cashier was very informative and proficient. The food was very tasty and flavorful. The proportion size was very generous. We will be back to this location often. My favorite was the Reuben with the large cheese curds. read more

Culver's - Ice Cream & Frozen Yogurt Near Me - Jacksonville, Florida

Pretzel bites are so good. Everything is always fresh. Travis, the guy out front welcoming and greeting. If I ever open a company, I want him to work for me. It feels good to go somewhere and have those positive vibes and welcoming attitude. Whoever is in charge of promotions should have him like out on the road marketing for the company. He was amazing! read more

Great food all around! You will have to wait a little longer for your food than typical fast food, but it's definitely worth it; especially since you're guaranteed to get fresh food every time. Pro tip: order a side of cheese sauce to dip your fries in. read more

Puts most other fast food restaurants to shame. The customer service is on par with Chick-fil-a. The drive thru has a system where you pull forward after paying at the window and wait in a short-term parking area with a sticker on your window, where they bring your order out to you when it's ready. The wait isn't any longer than your typical fast food place, but this helps keep the line from backing up. Food was HOT and fresh. I normally don't care for crinkle cut fries, but these are good - crispy and salty, not mushy and bland like I expect when I hear crinkle cut. Also some of the best onion rings I've had in a long time. The burgers are a cut above most other fast food burgers. For anyone who's familiar with In-N-Out out west, I'd say Culver's is comparable. Everything from going through the drive thru, to getting your order and eating it is so pleasant in a way other fast food places typically aren't. I look forward to working my way through the menu and trying some of the other things they have. Really hope they can keep this quality up because my experiences thus far have been outstanding. read more

Everything is delicious! Pork tenderloin is my favorite with the pretzel balls! Coming from the Midwest, this takes me back home!!!

Some of the best fried cod I've had. Great shakes, their cheese for the fries is very flavorful. Large portions. Steamed broccoli is good also their burgers. read more

Great place. It takes me back to when ice cream pubs and burgers were authentic. With now a modern twist.

They are always busy but the food is worth the wait. I love the turtle sundae. They give you ice cream with each kids meal.

I am a fan of Culvers and so happy they have opened locations locally. Although, it can be overly indulgent eating here because it is hard to resist the crispy burgers, the creamy cheese curds, and of course the delicious custard. Recently I visited this location by going through the busy drive through at lunch time. I do like the efficient drive through system of ordering, paying then parking for delivery to your car window. The employees are also very friendly so good customer service must be highly emphasized. My burger was excellent as usual. I skip the soft drinks at Culvers since they have Pepsi products and I am a CocaCola fan. However, I cannot visit without getting a sweet frozen treat. I usually enjoy a scoop of the flavor of the day and the sign said the flavor was turtle so I asked for that. I think I got the wrong thing, a turtle sundae which was a cup of mostly fudge and caramel sauce and a few nuts. There was a tiny bit of custard so a disappointing dessert. I would just stick to regular vanilla custard next time and I would be happier. Cannot visit here often because even though I am sure they have healthier options, I'm drawn to the fried and fattening menu items here. read more

second time visiting this location. customer service is def not compar to other locations or food quality. waited 12 minutes in drive thru for 2 custards everyone who ordered after us received their order before us. Once we asked the custard came out and you can tell by how melted it was that it had just been sitting there the entire time. if you forgot about the order you could have made a fresh order. definitely will be going to the monument location for now on read more

This was the worst service I have ever had. Took over 30 minutes for 2 concretes. That is absolutely ridiculous and not acceptable at all. We received no apology what so ever. No acknowledgment that it took as long as it did. I went into the store to request what is happening with my order and was not greeted in a friendly manner. I was pushed out the door and they did not want to hear me out. I would NEVER recommend Culver's to anyone and would HIGHLY suggest they go somewhere else. I wish I could give it negative stars, but can't in order to actually post this horrible review. read more

I understand if a restaurant has a surge and tickets get put on hold, but to sit there for 30 minutes without an update on my 2 milkshakes while other people are receiving much larger orders is somewhat agitating. I would not be writing this if I had someone check on my order or find it odd that a customer had been sitting in the waiting line for such a long time. Communication is key and keeps things running smoothly. read more

If you're an adult and you want chicken tenders... don't. They are worst than McDonald's. Pulverized factory processed shaped chicken tenders. Why Culver's? Just use real tenders. Your adult customers will thank you by buying and eating them! What a freaking disappointment today. Fries were good thought. read more

Overpriced bland food. You can go to Mshack for the same price and have much better quality.

Spicy crispy chicken sandwich was pitiful. Chicken patty was less than 1/4" thick. In some places that included the batter. Didn't really care for the overcooked zero juice chicken "chip" sandwich one bit. Had I not driven away before looking at it, I would have made a beeline to give it back and order something that I've enjoyed before. The Culvers deluxe with bacon is 100 times better than this sad excuse for a sandwich ! read more

The fried chicken sand was very poor.Not fresh at all and it was obvious.Bland and not at all as good as competitors!!

Food was fresh and pretty good overall. The burgers while fresh and made with crisp veggies is missing some flavor. I added a little salt to the burger patties and some ketchup to the burger and that helped overall. The fries and cheese curds were pretty good, hot and fresh. They do NOT have marinara like most locations for the cheese curds and that's crazy! The staff were all pleasant and very nice. I did have to wait maybe 3-4 minutes for my order but that is NO PROBLEM. I prefer it actually so that I know my food is fresh and hasn't been sitting forever. The prices are a little high for what you get; if the prices were 15%-20% less, it would be ideal and a stop that I would make numerous times. A little pricey for what you get but it's nice to have the option here in Jax read more

So damn slow oh my goodness. Literally had like 15 cars waiting for food, I'm usually patient but wow it's too much

I love Culver's, but they do not have marinara for the cheese curds at this location. Instead, they try to get you to buy overpriced cheese sauce. Boo! read more

Don't expect to come here and not wait. Spent 35 minutes waiting for a curbside order just to have items missing and the ones I received be incorrect. read more

I went through the drive thru and ordered an 8 piece chicken tender and 2 large fries. Simple order. Nothing complicated. We received our order and headed home. When we got home, we realized we were missing our 8 piece chicken tenders. All that was in the bag was 2 large fries. When we called the store, they said "What was the name on the order?" We answered "Miranda." The man said "Are you missing an 8 piece chicken tender? I'm looking at it right now" We said we are on our way back to pick it up, and the man said to come through the drive-thru. We didn't receive an apology or anything. We thought "Okay, fine. Maybe they're just busy and forgot to apologize." We pulled up to the store and the drive thru was packed so we parked instead and headed inside. When we approached the counter, we told the cashier that we came through the drive thru and when we got home we noticed our tenders weren't in there. An employee named Corey (not sure if that's how it's spelled but he was in the expo window) then said "oh here's your tenders right here." Again, no apology. My friend asked if there was anything they could compensate for us for the inconvenience like a few extra tenders. The cashier turned to Corey and said "Hey, Corey. They're wondering if they can get extra tenders for the inconvenience" Corey then turned and said "naw, I can't do that. I can replace the 8 piece chicken tenders you ordered though." I said "yes please because they've just been sitting there." And Corey shook his head and told the cashier "Take those back" and pointed to the 8 piece tenders from the original order. The cashier then disappeared with the tenders. When the cashier returned, I asked her "Is he your manager?" The girl politely said no, and I asked her for her manger's name and she responded "Kathryn" or something like that. Then I thanked her and she whispered to the woman standing next to Corey. The woman then turned to us and asked us what the issue was, she restated the issue, apologized, and gave us 2 vouchers. That was the first apology we'd received the entire time. Then as we were waiting for our tenders to be remade, the expo employee Corey began arguing with a cook in the back. He was speaking in a nasty tone and said "Don't talk to me that way." And proceeded to argue with the cook. This Corey employee was the rudest person I have ever encountered working in customer service, and he has no place to be. He was rude to not just me, the customer, but to his coworkers as well. He acted like he was in charge, but the manager was standing next to him the entire time. I'm not sure how the staffing works but there were a plethora of employees that could've apologized, but we didn't receive an apology until I started getting visibly upset. read more

I'm always up for a new burger place to try! Culver's did NOT disappoint. We tried a single and a double the other night, shared half of each, and for some reason the double burger tasted lots better than the single. The double burger had the most flavor. The lettuce and tomato were fresh and ripe, their cheese had the best flavor as well...you could tell it wasn't from 'around here'. Fries were good, not remarkable. But that Dark Chocolate Decadence custard, though - - it was everything we had hoped it would be. We went in to order "To Go", and had to wait so long an employee nearby on his break actually got up from his own dinner to go check on ours. Of course we thanked him for going to such trouble for us. We'll definitely be repeat customers! read more

Burger was dry and practically tasteless. Other establishments definitely have better burgers