I sent this feedback direct through Culver's when my incident happened on 03-07. I didn't have Yelp back then but now I do because of the bad service I keep receiving since moving here. OG Post New to the town, this is our third time at Culver's. Horrible experience on the third. We order 2 burger meals. BOTH BURGERS COVERED IN SALT. I thought it was a bad bite on my burger, turns out both of ours were disgusting. We call, they say they will remake, we go back...AND THEY GIVE US 2 PLAIN BURGERS EVEN WITH OUR ORIGINAL RECEIPT! Our meal was $30, each time it was severely incorrect, and they don't even have the common courtesy to make it work. I asked if they could keep my name down and I come the next day , "No, our system doesn't work like that." You're a human. Write a sticky note, write on a food bag, stop being inept. I asked if I could get in contact with the owner, "He won't say anything different than me. You have to be in person to receive anything reimbursement or otherwise." I've worked at train businesses and we always make accommodation, especially when you're on record to mess up twice in extreme ways. Huge distaste, will not be buying food from here again. At least if Whataburger messes up it still tastes good. -1000/10 for Culver's. The manager said he would mail us coupons bc they said "no compensation whatsoever" :) we never got the coupons. I thought I had a picture of an open burger but the patty was burnt anyways to truly show the crystal layer of salt/pepper coating the entire thing. You could make a lip scrub out of that and dry both your lips and tongue out like it did us! The ambiance was empty, for good reason. read more

Culver's - Fast Food Near Me - Flower Mound, Texas

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I ate at Culver's 3 days in a row for dinner & I'd eat it weekly if I could. My burger is always on point. The servers are always in a great mood. & I always get my food quickly! If it's to go or dine in I'm always happy with Culver's, it's one of the few burgers that I can eat without adding any condiments (which is saying something) Now if you're getting the combo, skip the fries, get Cheese curds. If you have lactose intolerance get them anyways. It's worth it imo! read more

When you walk in you're greeted by the very large and confusing insane 'wall' of a menu. Once you spend an eternity ordering you are rewarded with some great burgers. The service is great (except when the drink machine ls broken ). It's always clean and before leaving be sure to stop by the cooler to get some of their famous custard. read more

I was told about this place and even seen someone on the reviews say his burger was hot and juicy.Unfortunately my burger wasn't.It was Luke warm and dry.Was it the worst burger I've ever eaten?no but it was definitely far from the best.Along with the burger I got the fries and some cheese curds.The fries were pretty good and the curds were just ok.I had some about a week ago that we're definitely better.My wife had the fish sandwich along with fries and one of their mixes.She said her fish sandwich was pretty tasty and the little Sunday mix was really good.Overall I would say it was ok but nothing special.If you live in this area I would say give it a try but don't go out of your way. read more

We love a good butter-burger and this did not disappoint. Our fries were fresh and hot. The staff were friendly and courteous. I love their diet root beer! And you cant go to Culver's and not enjoy their custard. Today's special flavor was caramel cashew. There seemed to be a cashew in most bites! Cant wait till our next trip to where Culver's are located!! The dining room was clean and quiet for a fast food restaurant. read more

For years, I always told friends that the best place to get a hamburger was at Culver's. Then, about three months ago, something changed. The burgers were always quite thin, but not microscopically thin like at Freddy's Hamburgers. So, about three months ago, I ordered my regular two butterburgers with lettuce only. The one thing I always loved was the seasoning on the burgers, so tasty. On that visit and a couple weeks later, I visited and ordered my regular burgers. They were thinner than usual, the patties were so flat that they were larger than the buns, falling off the side, and because they were so flat, there was simply very little flavor. I decided to go back one final time. So, about two weeks ago, I went there, spoke to the manager on duty, Marcus, and explained to him my problem with their burgers. I asked him what happened a couple months earlier to make the burgers flatter. He mentioned that at about the time the stores began using a different way to flatten the meat. Before they had just used a spatula, and now, they used some sort of equipment to press down the meat. He simply explained to the cook this time to "not press down all the way" on the ball of beef. I took one bite, I gave Marcus a thumbs up and ordered my dessert, another burger, just the same way that one was made. Warning: this review may be edited if I cannot get the same type of "not pressed down all the way" burger on my next visit. read more

hate to write a bad review but not a good experience; burnt chicken sandwich, felt like a brick when biting into it. the rest of the food was good but the guys at the cash register were side eyeing eachother and laughing because i asked for a non burnt chicken sandwich. highschool kids working that get the bare minimum done tables were all dirty and nasty as hell had to clean off my table because it was covered in lettuce and mayo aswell as the tables around me being messy. all of them have staring problems and it makes the atmosphere uncomfortable. i dropped my airpod on the floor (the place wasnt busy at all) when i came back only about 30 minutes later when they were cleaning (no customers) my airpod had suddenly disappeared and they hadnt seen it. read more

I wish my wife and I had discovered this place a year ago. The prices are comparable to local McDonalds, but the quantity and quality of the food is better, and the staff and service is superior. I should also add that if you're a vegetarian like I am, they do have veggie options. I recommend the Harvest Burger, it comes with their veggie patty. It's pretty good. Finally, my wife and I are not fans of frozen custard, but the stuff they serve here is great. If you're looking for a cheap but tasty burger, check them out. read more

Culver's - - The Culver's Deluxe - The Harvest Burger - 2x Fries - 2x Fountain Drinks Total: $19.46 after tax - Fast Food Near Me - Flower Mound, Texas

What a nice fast food surprise this place was! Great kids menu with lots of options, tasty custard and fair prices. Cleaner inside than a typical fast food which was a plus. We will definitely be back. read more

Burger was ok. Fish was not. But that my fault for ordering fish at a burger joint. Fries were crispy. Soda was as expected. Wait for food was understandable. read more

Normally we love their burgers but today they were paper thin and dry. Worst burger in my life. Hope it was just a fluke! read more

First time here, not a pleasant first time experience. The guy that took our order was very rude and didn't seem to know the menu when asked questions. We ordered the fish dinner, it was fresh and good, yet the fries were not fresh. The shrimp dinner was horrible, saturated in grease and obviously frozen and mostly all batter. The guy who delivered our food to our table slammed the tray down and rudely walked away not even acknowledging me when I said thank you. Certainly not sure I would be back or recommend this establishment, service was horrible and the terrible food was way overpriced; $40 for 2 meals. read more

I used to like Culver's back in the day when they first opened this location. Went again yesterday for a quick bite on a Sunday afternoon and was greeted with deer in the headlights staff just standing around waiting to take your order. No welcome, no nothing. Both order takers looked like they didn't want to be there, very unmotivated. The restaurant was filthy, half of the tables were dirty and the floor was even worse. When the food came the same guy just sat the tray down and walked off. The fries were barely warm and the "juicy hamburger" was dry and barely warm. Not what I remember. Eventually one of the staff finally came out and started wiping tables, what a joke that was. Again, no effort given. He missed half the trash on one table and overall this place is a joke...go somewhere else I won't be back. read more

I don't know if I'd call it a hidden gem but it's a place that might get passed over when it really shouldn't! I mean a place with crinkle fries (that are still good when they're cold) awesome burgers, and custard!! Let's start with the burgers... so juicy and that cheese is unreal, you just have to experience it!! I got the mushroom Swiss and it would absolutely be in the top 5 that I've ever had! Then the fries, so good!! They have the perfect crunch to softness ratio thay compliments the burger so well!! And for the trifecta they kill it with custard! Have it in a cone, put it in a cup, or mix it with awesome things for a delicious concoction! This is considered fast food but it's a much better burger than you'll find at some of those sit down restaurants!! If you haven't tried it; do! If you have, you know you want to go back! read more

Great burgers for a fast food joint. Better than many other more expensive places. I always pick the double patty option. Great service also. read more

Culver's is one of my favorite fast food restaurants- and a Flower Mound staple. I love their burgers and custard. However, on my most recent trip I had one of the worst customer service interactions I have ever experienced. When I went up to order, the employee did not say a single word. They also seemed annoyed to be serving me. There were around 7 people waiting for orders in the lobby, while 4 employees stared at us blankly not filling a single order. When asking for a status update on my to go order- the employees informed me that they were unable to fill orders because the "manager was making tea". Burgers and fries were coming out of the kitchen but sitting cold because nobody was trained to pack orders. On top of that, multiple customers walked in while I was waiting but I did not hear a single welcome in, thank you, or have a nice day. Very disappointing! Like I said, the food is great but with this service I fear that Culver's Flower Mound will be out of business soon. I am upset that this was my experience! read more

Literally served me A sandwich without a bun literally could believe it didn't even notice until I got home read more

Culver's - Literally served me a sandwich with no bun - Fast Food Near Me - Flower Mound, Texas

Been to this location twice and each time they've forgot my cheese curds! Boooooo! Food was average.

The Food was ok, but I was most impressed with the cleanliness of the restaurant. This was one of the cleanest restaurants that I've been to that stays regularly busy. read more

My husband is from Ohio and loves Walleye fish. We come to this Culver's because it's a good spot to meet our grandkids. Hubby called to ask if they had walleye and how long the dining room would be open. We do not like to sit in their LONG drive they and we wanted to visit with the grandkids. When we all got there the dining room was closed again. The manager rudely told us they have staffing issues. We explained that we called ahead but he did not care. So we went to Chick-fil-A. Food is good but you have to wait in a long drive thru and we won't do it. read more

I definitely give this fast food group a 5-star rating compared to other fast food restaurants. I think they have a better variety to choose from. The fish was good drive through food! And the desserts are a cut above standard fast food places! read more

Drive thru wasn't busy, not sure what happened. That's a lot to not notice. I still like the burgers though. read more

Culver's - Drive thru wasn't busy, so I'm not sure what happened here. That's a lot to not notice. - Fast Food Near Me - Flower Mound, Texas

The quality of food and ingredients isn't worth the price I'd recommend eating at any other restaurant in town

Dining room was closed due to "staffing issues". Waiting in a long drive thru line. Ordered flavor of the day in a waffle cone. Website said it was: CHOCOLATE CARAMEL TWIST Chocolate and Vanilla Fresh Frozen Custard swirled together with ribbons of old fashioned salted caramel and chopped Dove® Chocolate pieces. Was given plain vanilla instead. When I asked why I was not given the flavor of the day, the employee insisted it was, the items were "underneath". I started eating it and it was vanilla all the way through. Why lie? So as we were pulled over waiting for the other item we'd ordered, I asked to have it replaced with the flavor of the day, as it was dripping all over while we waited. Finally a person took it. Then they came back with the other thing we ordered. Then someone came back with a cone that was vanilla with chocolate shavings on top. No chocolate or caramel swirl anywhere to be found. Again, why not just admit you were out of the flavor of the day? I would have ordered chocolate instead. But I suspect they were also out of chocolate. Even then I could have ordered a strawberry shake instead. Seems like this Culver's is not run very well. I just spent a week in Wisconsin where the chain originated, and that would not be acceptable there, but they are franchises and I guess standards are lower in Texas. read more

My wife and I were wanting to find a close by hamburger for lunch in Flower Mound. I looked on line and Culver's came up. Being new to the area we went and tried it. We both ordered the double patty burger with fries and drink ($20.00). The burgers were very good, juicy and hot. The Kringle cut fries were great too, more fries are Han we could eat. I highly recommend Culver's, it is very clean, service is very friendly and the burgers here are great too! We are used to eating burgers at Southlake at Kenkades which we really like. I think Culver's is equal quality in food. Other hamburger places close to us are at best one star (Whatabutger, McDonalds, Burgerking, Freddie's, and Dairy Queen). These are run by high school kids, dirty, and not anyone cares to give the customers the service that should be given. read more

I go to the Culver's in Flower Mound if not more than two or three times a week . And normally I have a wonderful experience but tonight something was off if it had been my very first visit I would never ever go back . Tonight I ordered a grilled chicken basket with a root beer . Then I ordered the special ice cream of the day and a root beer float . Unfortunately I was focused on my float and didn't realize they had messed up my order totally . First of all they put in the custard in first and then they root beer so by the time I got to me it was just a frosting mess but custard had melted and very little root beer . Then when I got home I realized they had just given me a sandwich not the meal . This I could look past but when I bit into the chicken it was not cooked . Now I didn't have the fries I was looking forward to and potential food poisoning . But I realized I had been charged for the root beer that should have come on my dinner . They were a couple other things I won't get into but I was just so disappointed and angry . Because I going to the window at 9:30 it was too late to go back they were now closed maybe that's why my order was so rushed they were wanting to go home whatever the reason was it will be a while before I attempt eating there again . I should have turned around when I didn't see Allison at the window she always makes sure every order is correct and that be custard is fresh not put in the freezer with a film on it . Oh and I spent $19.19 and didn't have a damn thing that was edible . Because the chicken was still raw I was afraid to even eat the bread it came on . Just make sure you have your order correct before you leave . I plan to call tomorrow and see what the manager has to say . read more

I've recently been on the search for the perfect burger. I want it to have a buttered, crisp bun. I want thin patties, with crisp lacey edges, and I want a good bit of American cheese. I hold the belief that if a burger is good, it shouldn't need any thing other than meat and cheese. Enter Culver's. I've been going to Michigan and Wisconsin for almost my whole life, and I'll admit, I never once stoped at Culver's. Please don't kill me Midwesterners, I've already gotten a lecture from my entire yankee family. I was in the area recently, and decided today was the day. I waited long enough, so I swallowed my pride and walked in. I was amazed at all the different options, from pot roast, to soup, to fish. But my heart pretty much stopped when I saw the Butter-burger. I know all too well that when a restaurant has this on the menu, you order it. I also went with fries as my side, because I didn't know you could change it for something else. I would have if I knew, because I'm not the biggest fan of fries in general. I desperately wanted to try one of the shakes, but I had too many places to go that day, and a shake just didn't fit in my future. I really liked that the inside was a little vintage looking, even though this location isn't even old. It really reminded me of a Braums, just with nicer employees and cleaner tables. My burger was quite good. It wasn't mind-blowing, mostly because crisp edges weren't exactly there, but it was still very good, and I was so hungry I ate it in two seconds flat. The fries were better than I expected, and were just salty enough to be crave-able. I still have research I need to do at Culver's. I need to inspect the pot roast sandwich, I need to try that soup, and damn do I want a shake. I'll be back in the future, and I'll bring a magnifying glass. read more

Culver's - Butter burger with cheese - Fast Food Near Me - Flower Mound, Texas

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Every time we come here, it has been drive thru! All times, we have gotten their concrete mixer. DELICIOUS and packed to the rim in the cups they serve it. The only downfall is that sometimes (I know it is summer time) their custards are a bit melted when served. Definitely a go to place since Yogurtland has closed down and the dessert options around Flower Mound are inconsistent with their serving size. read more

Hi, today was my son's and my first time visiting Culvers. We walked in, and the dining area was clean, and ample seating allowed us to enjoy our first experience. The cashier, Joshua, was kind and patient with my request for time to review the menu. We ordered and were given a number card for table delivery. We proceeded to get our drinks, condiments, and napkins...that area was a little messy, but that is to be expected sometimes due to being a high-traffic area. We received our food, and both enjoyed our respective meals. The crinkle fries were a hit with my son who decided he wanted to try a dessert and went up to review the many options (a 10-year-old's dream). He came back and informed me that he noticed that he had stains on his pants. Upon a closer look, I realized that his pants had been stained due to sitting on the seat that had been cleaned with a bleaching agent. I recalled smelling a hint of bleach upon our arrival, and due to my own personal use of bleach to clean my home, I didn't mind. I appreciate Culver's dedication to maintaining a clean and sterile establishment. However, I think the workers should be given additional training on correct measurements and/or proper methods of completely drying off seats and tables when using agents that could affect the customers' clothing. I am thankful we had changed from our church clothes and had on casual attire! Will we return? Absolutely! Will I have a watchful eye to ensure our tables and benches are thoroughly cleaned and dried? Also yes! read more

Culver's - Fast Food Near Me - Flower Mound, Texas

Excellent food and service! Loved the De luxe hamburger, it was delicious. Enjoyed the butter pecan ice cream. French fries were average and small for a medium size. read more

I love Culver's. I use them frequently in South Dakota. Shamefully they're not readily available in the Texas area. When you can find a Culver's restaurant, you have found a gem of a place to eat. They are extremely popular all day long. Be patient because times have changed. No one has the servers and the quality of food and workers that was evident in the 1980s and 90s. It's new times. Culver's is an excellent example of a restaurant and takeout place that serves good food. If you order the fish dinner, you get real cod fish- not a cheap imitation white fish. That's my usual order. I can substitute broccoli for coleslaw and have a decent healthy substitute. I love driving along in a state and finally finding a Culver's restaurant. I don't use the Flowermound restaurant often because I'm usually using a South Dakota location. I find they hire young people and old people of all races and nationalities. I've never been disappointed. read more

Burgers here are much more flavorful and fresher here than In and Out, in my opinion. Ice cream is also always a hit; so refreshing. Service is usually good unless there's a long line then they get kind of annoyed, but the food still is made fresh and not sloppy. Too bad there's not more Culver's opened around Texas. Have to drive a good 25 minutes to get here, so this wouldn't be my first option for food unless I reallyyy crave their burgers. Maybe that's why there's always a long line here. People can't get enough of their food! read more

We eat here often and usually enjoy their shakes and burgers. However, the last few times we've been the quality has been pretty disappointing. ...forgotten items when we went through the drive through, burnt fries, and buns that have been hard as a rock. read more

Love coming here! Every time I try something new but always get the cheese curds! They had a cheese curd burger once and it was huge! Worth the price, their custard is always so smooth and tasty. read more

Drive-thru can take awhile but that's ok. Inside is nice and cool. Their butter burgers taste really great most of the time. They do have a small area for outside seating. I think their price is just fine. I do love crinkle fries and usually get a refill on the way out! read more

Culver's - Fast Food Near Me - Flower Mound, Texas

I visited this place yesterday and was amazed at the cleanliness of the restaurant, i observed the areas behind the counter and the organization was perfect. The food was bomb!!! The employees were very nice and pleasant.. very quiet read more

This Culver's never lets me down!! Food is delicious and quick despite long lines sometimes. But they forgot me cheese on my butter burger, and so I went through the line again and they handled it amazing! They gave me a brand new butter burger cheese AND on top of that a pint of ice cream for my inconvenience and were incredibly polite and understanding! Love this place! read more

The Butter Burgers and ice cream are outstanding. The manager, Robin, is dog gone good!!

I've been to Culver's at this location several years ago. The food was cold, ketchup station was empty. Service was horrible. Won't ever be going back. read more

Deluxe, butter, burger with cheese, fries, and cheese curds with a mellow yellow. How could you go? Wrong, tricked ya you can't.