Can't seem to get a simple order correct. Not sure if it's the driver,or what. I request 2 5gal and…read more2 packs of bottles. Pretty simple right? I regularly get delivered between 2-6 bottles,and often the 24 packs are not delivered. Today I got 5 bottles and no 24 packs, despite what my acct says. This is ridiculous, and happens too often. 45min average hold time, then they swear the driver will be back to get them and it'll take days of them siting in the sun just to have them supposedly dumped. Going to try another service after being a customer for over 10 years.

I would not sign up for this service. They don't tell you initially that on your bill each month,…read morethey will charge you a deposit on every bottle, every time, rather than once at the beginning of your contract and when you cancel, so your bill is 70-80 dollars a month for just 5 bottles delivered. This time, I'm trying to reach customer service and have been on hold twice today for a total of over 45 minutes, no one answers the email, nor the FB chat. Last month, they went dark. Their website was down for many days, no one was answering phones, no communication to customers, no response to the outage, and no care of concern for customers. The driver acted as he didn't know anything about it. Plus over the 4-6 months I've had this service, my driver has forgotten my add-ons each and every time. A horrible experience if you want or need any support from a real person. You can't even cancel, as we are moving, online. Super frustrating.

Great customer service! We are so happy with our water Kinetico system. And the level of service…read morereally makes a difference when you are buying something that is higher in price. But I believe the product and service are worth the cost! I've recommended them on several occasions. They also service my office with drinking water and the delivery person is always friendly.

From the owner: Water Doctor of Washington (formerly Rainwater) provides water delivery and water treatments to the…read morelower Yakima Valley area.

our business used Paradise Bottled water and we loved them! They were so easy to work with and…read moreabsolutely professional! I would very much recommend them!

Paradise Water has always been very accommodating with our schedule. We appreciate their working…read morewith us and providing great water!!

Not impressed AT ALL! I called and asked for the rented water softener to be removed as soon as…read morepossible. The guy said he would call me back and let me know when they can get this done. Week and a half later....crickets. I call again and I'm told to call back Monday and talk to Lee the service manager. This is ridiculous. It's not a time consuming or complicated process to remove a water softener. And why can't they figure out when they can do this? Scheduling is not that hard. And neither is communication. I complain to hubs who tells me that this company is notoriously difficult to work with and drags their feet terribly on water deliveries so he and his colleagues are without water regularly. I have to question why anyone is using this company. Are there truly no other options in the valley? Well, we sold the house and your rented water softener is still sitting in there. This is not my problem and I sure as heck am not paying for it anymore.

Service, service, service!!! Andrew is on it, anytime I've had problem, he is always quick to…read morerespond to my calls/text. The week of Thanksgiving we had a part go out on our hot tub. I texted Andrew some photos of the part and he was out there the very next day to fix it. Our property is also located out in the middle of nowhere and they had to go out of their way a few hours each way. Also, the delivery of the Hot tub was pretty epic its self! We highly recommend Central Washington Water INC and would use them again in a heartbeat.

I am so pleased with the customer service I received from Amy. I've called twice now over the past…read more6 months to track down data on water usage for our rental. Amy went far and beyond by helping put the data in an excel spreadsheet for me. She even broke down the costs of items for me to show my property management in a email. Thank you, Amy!

It's crazy to me that your customer service specialist Hailey thinks it's appropriate to interrupt…read morecustomers. My husband and I each had our own negative experience with her today. I told her she was being rude and she didn't even have the professionalism to apologize. That's embarrassing for this company. Surely you can find someone friendlier

Had an issue with fraud on my card and since this bill was on auto pay, I forgot to update my card…read morewith them. Once they notified me that they had been trying to charge my card for months while still delivering water, they said they would be willing to waive some of the finance charges. However, once I went to pay my bill, they were all of a sudden not willing to help with late charges. During my 6 years of service there were multiple periods that lasted several months where delivery was delayed with no communication.

On Thursday, October 19, I opened my front door to leave for work and saw a huge man just standing…read morein my doorway, in my face as I was about to leave. I didn't see the water and he just stood there silently. I screamed and he still didn't say anything. I'm 70 years old and he could've killed me; I could feel my heart pounding. He just left and my daughter was on the phone the whole time and could hear me crying and my heart was still pounding. He never even apologized. My daughter said that she was going to call and she called to tell them what had happened since I was still shook up. I called later and the lady who answered the phone wasn't kind at all and had no compassion for what had just happened. I told her to cancel my account and to come pick up the two bottles that I never requested. We had been told in September that we would have to call to request more water when we were out and that there was no set schedule for us due to a lack of drivers in my area. We had not requested that any water be sent and we had no notification that he would be coming. We called again today (October 20) to ask when they would be picking up the water and the lady (G) was extremely rude to us and implied that we were lying when we stated that we never received a phone call about getting the unwanted water picked up. G could have misdialed my number and left a message on a wrong number. She was screaming at us that she knows that she left a message and then hung up on us. The water is currently sitting outside the front door since G stated that she didn't know when they'll be able to get someone out to pick it up. I have canceled my deliveries with them on October 19, 2023 since they apparently have horrible customer service practices!

This is the worst product ever and the customer service is atrocious. Less than a year ago I spent…read more$2900 on the countertop model. We immediately had issues with it. Amanda replaced it with a new unit, but we continued to have issue. I would send her video of the malfunction, and she would continually say there is nothing wrong. The machine was only producing a small amount of water at a time continually running and erroring out. She told me I needed to replace the filters after only 2 months. She said our water must have heavy toxins or??? In it so I looked up the quality of water in our area bought a test kit and tested our water. It was normal. I sent her the results to let her know it is not the water..... I asked for a refund and was told I could send the machine back they would service it and send it back to me ALL at my expense as the 30-day warrantee was expired. I asked for a refund. After many texts back and forth, her response was, I will no longer communicate with you, you are disrupting my healing.... I ended up purchasing filters for another $150. Which did not fix the issues. I have filed a complaint with the BBB with no response. We have nursed the machine along, but it finally totally died 3 months short of a year. I am very disappointed to say the least in the quality of the product, but mostly the unprofessionalism displayed by Amanda. I would never recommend this product, nor would I work with Amanda ever again. I will avoid her like the plague. Not only did she sell us a faulty unit that she wouldn't honor after 2 months, but she disrupted my well-being and our finances. We may have last the money, but she will have to live with her dishonesty. Steer clear people...

Josh and his team are our heroes! Shortly after moving into our new house we ran out of water…read more(within a few days) and we panicked. After some help from our new neighbor to get our dogs water and toilets flushed, we got the well pump fixed where there had been a leak, but then the water table was still so low that it just couldn't refill our storage tank. Luckily Josh was able to send out one of his guys the morning after we talked and he filled us to the top so now we're not stressing our well pump or terrified of running dry again this summer. He's saved us this year and we're planning to buy a big 3k gallon cistern from him so we're prepared for next summer too! And, if we're lucky, we might have a hot tub for him to help us out on by next year as well - fingers crossed!

Returning customer for annual topping off of the pool. Easy to schedule an appointment with Jeff…read moreof Water Wagon. Water Wagon arrived on time of the scheduled service of one tank of water for the pool and spa. Gave Jeff an update (water was fairly clean after uncovering it from being winterized) and he went right to work laying out hose to get the job going. Pool topped off with a little extra for backwashing and filled the spa as well. Recovered the pool after vacuuming to let the filter do its work before adding chemicals. Cost was very reasonable for the amount of water delivered. I highly recommend Water Wagon for your water supply delivery!

I am looking for Dominique to get ahold of me. Im still having problems with my deliveries and the…read moreext isn't working. Ive tried to call and text. They just can't deliver the right amt of bottles. Its very frustrating

They don't show up with deliveries, then their customer service lies about when you will get it…read more If you order from this business, I would make sure you order extra and call weeks ahead of time plus have a back up plan. Completely unreliable.

My Dad called in to set up a time for someone to come in and give them an estimation for replacing…read morethe pipes in their house and was told they only do water testing. So ya you all might want to update what services you offer please.

so i called a place and sat for 3-days with no show next i called yakima water solutions…read morelate on friday and they called back said he could come out mon morning at 9. he showed up on time gave me a est said he could do the install of my softner on wednesday the same week he got hear on time and got the sys done the same day even did more then he said and keep the cost in the est. did a great job verry happy with the service. next time i need work done i know who to call