This is the worst product ever and the customer service is atrocious. Less than a year ago I spent $2900 on the countertop model. We immediately had issues with it. Amanda replaced it with a new unit, but we continued to have issue. I would send her video of the malfunction, and she would continually say there is nothing wrong. The machine was only producing a small amount of water at a time continually running and erroring out. She told me I needed to replace the filters after only 2 months. She said our water must have heavy toxins or??? In it so I looked up the quality of water in our area bought a test kit and tested our water. It was normal. I sent her the results to let her know it is not the water..... I asked for a refund and was told I could send the machine back they would service it and send it back to me ALL at my expense as the 30-day warrantee was expired. I asked for a refund. After many texts back and forth, her response was, I will no longer communicate with you, you are disrupting my healing.... I ended up purchasing filters for another $150. Which did not fix the issues. I have filed a complaint with the BBB with no response. We have nursed the machine along, but it finally totally died 3 months short of a year. I am very disappointed to say the least in the quality of the product, but mostly the unprofessionalism displayed by Amanda. I would never recommend this product, nor would I work with Amanda ever again. I will avoid her like the plague. Not only did she sell us a faulty unit that she wouldn't honor after 2 months, but she disrupted my well-being and our finances. We may have last the money, but she will have to live with her dishonesty. Steer clear people... read more