We have had a pool for 15 years now. We call our pool guy to open are pool…read more This includes taking off winter cover cleaning the pool filling with water and shocking it. He comes back next day clean a little more. Then a few days later he checks the acid and clohrine levels tells us to keep cleaning should be fine to swim in tomarrow. Our regular pool guy sold his business to Blue Lagoon they showed up peeked under the cover called Doug and told him your water is to low to turn on what the hell how stupid!! The left didn't even take the top off. I quess Doug and I will have to do it.

Blue lagoon pool and spa, they are dishonest. We bought a hot tub from them and they set up 2…read moredifferent times to deliver it and called and said they are running behind and not going to be able to make it. Told them that we weren't in a hurry so just give us a call whenever they could deliver it. Found out they sold the hot tub to someone else and won't give us our 4500 back. Said that we abandoned it when they never delivered it like they were suppose to. Dishonest and horrible horrible people. To sell a hot tub to a family, suppose to deliver it and never did then sell it to someone else and not return our money. Sad that they won't return to a family their 4500. We bought a hot tub, business was suppose to deliver it and never did, then they resell it to someone else for less than 1500 on market place. Shame on you Brandy and Andrew owners of Blue Lagoon Pool and Spa.

Awful experience. Do not recommend! 7 miserable months…read more First, we were sold on a product and vision (involving custom panels for our insert), that when it came time for installation, we were told was a bad idea. The whole sales process felt very disengenuous. Second, after putting in the order, we were told it would be in by Thanksgiving. However, it didn't show up for another 6 weeks and didn't ever work until well after winter (until early May). During that time, there was gas leaks (they created), major sooting, and a firplace that never worked. Finally, the seven months were filled with failed promises. In the end, the final product looks okay (definitely not great). The owner is unwilling to consider any kind of discount despite the ridiculuous nightmare that was the last 7 months. Probably the worst experience I've had as a consumer.

Law Enforcement Involved to get my money back. Fraudulent & cowardly owners trying to "rob Peter to…read morepay Paul." They think the public's money is their free bank account to do with what they please. Do your due diligence before handing these criminals money. They have a long history of trying to rip off the community. Don't make the mistake many have before. I've notified The Chelan County Sheriff (Case #22C13118), Washington Attorney General, and Better Business Bureau (complaint link below). Jennifer McNeill (President) and Paul McNeill (Vice President) of Underdog Innovations Inc. The Entity name over Seasonally Living and registered with the Washington State Department of Revenue. On 6/02/22, I made an initial $2000 deposit on a Covana Legends spa cover and was told that Seasonally Living would put in the order immediately to the manufacturer, they did not. On 6/14/22 , I hand delivered Seasonally Living a $12,000 cashiers check for an increased down payment. Julio (Manager) told me the covers were averaging 90 days for production and delivery. This was later verified by Covana themselves in December. At 90 days, I naturally began to follow up when I had not heard anything. Because they rarely answer their phone, which I always thought was strange, I physically went in to follow up. What I would receive could best be described as lip service and deflection. Julio, would continue to give me fake delivery dates and said it was pending production/delivery. Basically lies and misinformation every time I followed up producing nothing in writing. On 10/27/22, I received this text from Jennifer, "Hello this is Jennifer with Seasonally Living. We are getting the shipping quotes now and finalizing the details for the cover to arrive. I won't have any specifics until Monday at the soonest" that's last time I heard from Jennifer and all my attempts to contact her have been ignored (until getting the Sheriffs office involved). On 12/1/22, I finally had enough and demanded a refund in person. Julio, continued the excuses and said he doesn't process refunds, it's Jennifer. So I said, Jennifer doesn't respond to my calls or texts, so call her and relay my message and say I want to speak with her. He called her, relayed my message and when he said that I would like to talk to her, she obviously refused and then hung up the call further avoiding me. That evening I sent an email to Jennifer demanding a full refund. It was Ignored. On 12/2/22, I went in late afternoon to follow up and received the same excuses from Julio and Jennifer continued to be unresponsive. I had no choice, but to report them to the local Sheriffs office who now Investigating them for fraud. Handing a check this large to Jennifer is the bait she needed to expose the real frauds the McNeills have always been. It's clear they have used my money for other things, rather than actually placing my order because the manufacturer confirmed they were never above a 90 day production time line, yet Seasonally Living has been sitting on my money for 6 months. Outcome... In early January 2023, the Sheriff literally had the cuffs out ready to arrest Jennifer and miraculously after stalling for 5 weeks she produced the check to the Sheriff and mailed it to me. I finally got my refund the middle of January. They will make every effort to rip you off. Stand your ground and notify the agencies that are already aware of their criminal behavior. Contractors, other spa companies, Manufactures (Artisan/Marquis) etc etc. all are aware of these criminals. Please read the BBB complaint below for more information. https://www.bbb.org/us/wa/wenatchee/profile/hot-tubs-and-spas/underdog-innovations-inc-1296-1000140140/complaints#1369213205

Prompt, knowledgeable and fair. Chris did a great job, repairing a malfunctioning pool heater for…read moreus.

From the owner: -Professional Pool and Spa Services -Years of experience in…read morethe industry -Reliable, Dependable, Affordable -Licensed-Bonded-Insured-