I have a 30 year old Larson original gunite pool that needed new plaster and tile. I looked at a number of local services that were all top notch but I decided to go with Dan Rookard and his team based on a friend who had great success with a new pool he built and his honesty with some past work. Dan was quick to respond, patient as we selected color and tile options, and his team(s) got to work and were done within just a couple weeks of starting. The teams were respectful, clean, on-time, and communicative. I know there have been some negative reviews of the company, but Dan seems to have cleaned house, put a solid team in place, and has earned our appreciation for a job well done. read more

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We had Rookard do a new in ground concrete pool and hot tub. It was a terrible experience. They would regularly stop working for weeks with no explanation. When I'd ask what's up, they would occasional tell me they are waiting for me to do something even though they never asked. Then they would lie and say they told me. Their default answer to questions was to lie. The pool was completed several months later than estimated. There were several issues right away and whenever I asked them to fix the issues, they were rude and took a long time. With the amount of money we paid them, and what any pool would cost, you'd think they'd want happy customers, not customers who regret ever choosing them. read more

We used Rookard Custom Pools to put in a pool for our new home and they did an amazing job! The quality of the pool is amazing and so beautiful! Their entire team is amazing from the office to the men who were out pouring concrete etc.. It was an overall amazing experience and I can't say enough how beautiful of a job they did. I would definitely recommend them to anyone wanting a pool! read more

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Don't know about the other poor reviews but Dan @ Rookard Custom Pools and all his employees were fantastic! We went with Rookard since four other people I know used them and they recommended Rookard. We now have our mid-century backyard resort pool. FANTASTIC JOB ROOKARD! read more

Rookard Custom Pools - Pool & Hot Tub Service Near Me

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Don't use these guys, nothing went well with them. We asked them for an underground pool quote for our backyard. Trouble began shortly after that when they requested a $5,000 deposit before we'd even signed the contract. What?! I'll spar you the rest of the story but in short, we had to get the BBB involved. We lucked out by not doing the project with them. read more

After months of quotes and frustration, my neighbor recommended "his pool guy". What a relief to meet with someone who turned our dreams on paper to reality, within budget, and on time! We are very happy with the end result and enjoy every moment of it. If you want someone who listens, doesn't try to sell you on another product, and takes pride in his work, call Dan. He knows his stuff read more

Rookard Custom Pools - Pool & Hot Tub Service Near Me

Chose Rookard Pool after getting a quotes from a number of local companies. The Rookard custom gunite quote was very competitive, even less than the fiberglass option (which is retrospect should have been a warning...). We provided a non-refundable deposit based on the quote provided. There was no info about that quote potentially changing later - either then or later. Rookard later on claimed they had told us that the price could change, they most decidedly did not. We told Rookard we likely wouldn't be ready for another year, which wasn't an issue as they said they had a number of other projects for the upcoming season. We didn't rarely heard from them over the next year, but that was fine with us as we weren't ready. When we reach out about choosing tile for waterline, etc. it was difficult to get a response - but again, since we weren't on a time crunch we didn't worry about it. Then we received a call saying they were ready to go - even though it was still the middle of winter. Seemed strange, but we were at the point in our build where the pool could go in, so we agreed to meet and get going. After setting up a time to meet with the owner at the site for the first time we received an email with updated pricing that was about 20% higher than what we agreed to (and paid the deposit based on). That pushed us to start to solicit other feedback and follow up on the quality of the contractor - the feedback we heard from others was not encouraging. We decided to stop work with Rookard and go with another contractor even though we had to walk away from the deposit. When we asked for our deposit back based on the agree price changing they refused, stating that the deposit was non-refundable. I would highly encourage you reach out to others if your community for experiences working with Rookard ahead of considering them for your pool project (and certainly before paying a deposit). read more

We hired Rookard Pools for our inground gunite pool in 2019. In the Fall of 2019, we had to stop construction for personal reasons, they were to start backup in the spring of 2020. Because of COVID the pool was finally finished July 2020. Workers wouldn't show up on the days we were told they would be there. Nothing was ever their fault, Dan always blamed someone else for the problem, even when we found out one of the skimmers is not working properly. One skimmer is pushing the water into pool and the return jet is sucking the water in so hard if you are by it will suck your swimsuit in. His response was that is impossible. The pool is noticeably lower in one corner and the concrete coping is so pitted it looks terrible. Dan only came to our house 2x during the whole project and never once to make sure things were working properly and not even to investigate the skimmer problem. He has not returned any phone calls or texts for a over a year. He got his money and that is all that mattered to him not the quality of his work. When anyone asks me to recommend someone for their pool, all I can tell them is who NOT to use. I wouldn't even give one star read more

We hired Rookard Custom Pools to build us a custom, inground, gunite pool. We had another pool built for us several years before in CA and had no problems with the contractor and were given a beautiful, working pool with everything that a pool needs. We expected the same for our new home in WA. The plan was to dig the hole for the pool in the fall and then finish installing the pool in the spring so it could be used the coming summer. After paying Rookard the down payment, we heard nothing from the contractor until we contacted him about excavating for the pool. He then dug the hole and we didn't hear from him until until we called him sometime in the Spring to find out when he would continue with the pool. It went on this way for months with us contacting him about work on the pool. Finally, we contracted to get the decking done with another contractor. we now have a pool. The light is still not connected and the vacum is run with an extension cord to the storage room. He installed a filter system that was very expensive and harder to use so we have replaced it with an easier use filter. We would not recommend this contractor under any circumstance. He was impossible to work with, was hard to get in touch with and always had complaints and blame for others why he wasn't getting the job done. read more