I live in another city and my elderly mother called me regarding problems with her furnace/ac unit…read more I saw Bob's received excellent reviews and recommended she call them. They sent Phil out immediately and he fixed the scrubber/filter unit (recently installed by a competitor), disconnected a cold air return duct that shouldn't have been installed in the first place and turned on a breaker that was off. The system is working great now for just a one hour service call - excellent work with no upselling. I told Mom to call Bob's from now on.

Bob returned my call within 3 minutes and set an appointment at 1:30 that afternoon. He called at…read more1:10 to confirm and then showed up right on time. My HVAC was fixed and heating the house again within 30 minutes. He had the spare parts necessary with him so there were no delays. The entire time he was friendly, professional, and eager to show me what the problem was. I haven't received the bill yet, but every aspect has been perfect so far! THIS is what great customer service looks like.

It was a great experience. Jessie, maintenance guy, called and asked to come out earlier than…read morescheduled which worked out great for me. Jessie was prompt and very thorough with system checks. Spent much longer than 20 minutes unlike the previous maintenance person from a different HVAC company. The cost was very reasonable even though i didn't use the fall or spring discounts. That's when i should have done it but be that as it may it was well worth the visit. He even checked to make sure the drain line was not clogged, again, something the previous maintenance person failed to do. I have a Carrier heat pump and CW HVAC services all brands which is a relief so you don't have to commit to the company that installed the system new. Great Job Jessie. Thanks for your expertise. Would highly recommend CW H&A.

If you need a company to back its product look no further. We had equipment installed that was…read moredefective and they stood behind their product. When the manufacturer wouldn't do anything else, they took action and replaced it. I'm forever grateful for Les and his crew for going the extra mile and now we are cool inside when it's in the upper 90s outside.

I've had the pleasure of working with Columbia Cooling & Refrigeration for both my personal…read moreproperties and many of my real estate clients, and I can't recommend them highly enough. Over the past year alone, they've helped more than a dozen of my clients, as well as serviced the HVAC system at my Airbnb, where guests aren't always the gentlest on equipment. Every single time, they've been incredibly responsive, efficient, honest, and reasonably priced. What I appreciate most is that they never try to upsell unnecessary repairs or services. They take the time to explain what's actually needed, provide fair solutions, and stand behind their work. In an industry where trust is everything, I trust them completely. Whether it's a routine service call, troubleshooting an issue, or helping a client through an unexpected HVAC problem during a real estate transaction, Columbia Cooling & Refrigeration is always my first call. They've earned my confidence and continue to be my go-to recommendation for clients, friends, and family throughout the Wenatchee Valley. Professional, dependable, and honest- exactly the kind of company you want to work with.

Our HVAC was getting warm during the day & we called later in the day to have someone come out…read more They actually came out that afternoon & fixed the problem. They are so reliable, they are open normal hours & don't close early & they are always so polite & knowledgeable. We highly recommend them!!!

Incredible people! I had Pete's Plumbing come out to my home to install a dishwasher. They wanted…read more$900.00. I was upset because the average dishwasher installation price was $300.00 online. He assured me that it would cost 900.00 no matter who did it. I called Asap plumbing and they came out the next day and installed my dishwasher for 205.00. They did a fantastic job? Beware of businesses that take advantage of women and senior citizens right here in Wenatchee! Thank you ASAP Plumbing for being an honest company in our valley!

I have hired this company 4 different times to fix various issues with my older home over the past…read more3 years. Each time they arrived promptly, and did an excellent job for a reasonable price. Will hire them again if the future if the need arises.

I called Phil's Heating & AC when my furnace blower started making very loud noises. He came out on…read moreJuly 4th and quickly diagnosed, then fixed the problem - the blower motor had failed. I thought his charge for service was very reasonable. I wouldn't hesitate to call him again!

Shane seemed friendly and knowledgeable. Unfortunately, after many calls and voicemails left over…read moreseveral months, he's never returned our calls to schedule the work.

Shane was sent to me through AHS home warranty to repair my central air system. He was great! He…read morehad mapped out exactly what I needed and I expected him to return to complete the repair. Unfortunately, AHS decided that Salcido would do the repair. They were okay but weren't as communicative as Shane had been as far as telling me what was going on and how things would be fixed. Salcido finished the job - using a different thermostat than what Shane had installed during his initial visit. The A/C worked so no problem - except it kept switching on and off on auto mode. I thought that the thermostat was more sensitive or something so I didn't pay much attention. Then I got my electric bill and about had heart failure. It was huge! It was nearly double what it had been for the same month during the previous year. Thankfully, I had saved the thermostat that Shane had initially installed and put it back on. No more on and off cycling and no more huge bills! I definitely wish Shane had been allowed to do the entire project. As I write this, it's now three years later and the heat is out. I've done all I know to do and have submitted a claim through AHS again and got the message that Shane will be contacting me for the repair within 24 hours. I will be crossing my fingers that he gets to handle the entire project!

Luke did an excellent job replacing my pressure tank and installing my new well water sanitation…read moresystem! Clean and professional job, reasonably priced. Highly recommended.

I worked with Ben at Patriot Plumbing to redo a leaky Kinetico water softener…read more I am very happy with the high quality work by Ben and Patriot Plumbing. No more leaks and overpriced plastic parts that can only be replaced by the Kinetico dealer. I went with a 3M whole house water filter recommended by Ben, with all new copper plumbing and a new pressure regulator. I can change the water filter myself, which is recommended to do least once a year. I am confident of the new system and no longer worried about another Kinetico part failure. The 3M water filter recommended by Ben at Patriot Plumbing lead to immediate improvement in our water quality. No more chlorine taste or smell. This system uses a carbon block filter that works better for us than the water softener. I will use Patriot Plumbing again if and when needed.

Noe Hernandez, Patriot Plumbing, has provided my monthly plumbing maintenance several times. I…read morehighly recommend him and Patriot. He is always very thorough, punctual, helpful above & beyond, and with excellent customer service.