We came in looking for a sofa or recliner for our daughter and were greeted by Duke. He let us know…read morewhere he'd be when we had questions and we browsed a bit. He came back later to check in, helped us zero in on what we were looking for and told us they were having a no tax event in a few days and gave it to us then instead of making us contact them for it later. It was an all around great experience and we will definitely head there again for anything we need in the future.

problem with microwave have a warranty but they find excuses not to fix the problem not friendly…read morewill not shop there ever again.

We got a terrific deal on a washer and dryer set. Our appliances were refurbished and look new. The…read moresales staff was so friendly and helpful. They delivered and installed the set the next day. The set didn't quite fit in the space we had planned at first, but David helped me to modify the space and now it looks perfect! Couldn't have asked for a better experience. For the best service and deals in town, look no further!

Oh no! The VERY excellent lumber loading area has been ruined. !…read moreWhy would you eliminate the part that SO many contractors look forward to and appreciate?! My rating of my "second home" has dropped a full Star. Am I missing something? I don't think so.

Come on Home Depot! I went to buy a Brad nailer. On their app it was $80.00. I Got to the store and…read moreit was $89.00. So I went to the customer service desk to ask why the price difference. The middle age lady with the long hair and glasses told me she didn't know why the price was less maybe it was my military discount. I showed her my cart and said no that's the price before the discount if I even get it. She then explained all she can do is have me order it online then you I would have come back later in the afternoon because it takes time for the payment process. By the way I had cash not my card. I wasted a trip up and back for false pricing. Then they want me to come back in the afternoon to pick up the item from their app. Seriously if you are going to post a price then well it for said price. Needless to say I went to Lowe's and bought a Brad nailer. The lack of help and customer satisfaction at Home Depot was a FAILURE at best.

We moved from Chelan (Kelly's Hardware, Lake Chelan Building Supply) to Wenatchee (Lowe's, Home…read moreDepot) a few months ago. Trying out the big box stores and finding myself tipping pretty seriously toward Lowe's. PROS: Friendly staff, Veteran Discount good in store and online (HDepot offers one but you must show Vets ID to someone in the store to get the discount - not nearly as good), Good selection, Excellent prices, Online ordering is easy to use along with their App. And I tried their Curbside Pickup today for the first time and it worked perfectly. CONS: I have used their In-Store Pickup many times and it's not working well. Pickup shares the same counter as Customer Service and Returns so it is often crowded. (photo shows unattended carts and carriers jamming two of the three isles in the Cust Svc area. Only one employee waiting on customers. What you can't see is two other customers waiting in line beside me - 6-ft away of course) Seems like most times, the associate who helps me has a hard time locating my order. There must be a way to make this work better. If it can get fixed, I'll give 5-stars. BUT - now that I've had such good luck with Curbside, that will be my default. But I sure do miss Kelly's and LCBS :-)

You could start by hiring enough people to help your customers. Then when you have a sale, put…read moreeverything together so we don't having to cover the whole store and get stuck trying to find someone to help us and not speed up and walk away as we get close. Most of all, stop making excuses as to why it is this way. Come up with solutions.

Pros: 1) the staff is friendly, helpful, hard-working and personable. 2) The appliances we got were…read morereasonably priced and are (so far) working well. 3) The folks who did the delivery offered to take other old appliances off our hands for free, and that was a big help. 4) They don't do refunds, but they do offer repairs and replacements within the first 40 days. The fridges we got are working OK so we haven't had the chance to test that offer yet. Cons: 1) The man who tended to us said "If this fridge weren't working, we would not have it on the top floor." So we bought it and asked for it to be delivered. Hours later we got a call that said "The fridge you chose isn't cooling well enough but we can sell you another one for $70 extra." So, in short, the whole 'If this fridge weren't working' thing was just talk. 2) One of the fridges in the bottom floor was moldy and a third fridge smelled terrible.

I called and never could get Wenatchee Appliance to answer the phone. I then scheduled an…read moreappointment online and never received a call and nobody arrived for the appointment.

Front loader washer had water collecting at the bottom of the rubber gasket and seemed to be out of…read morebalance in spin cycle. Technician showed how the drains were clogged. He cleaned out the clogs and made sure the drum was in round. Offered very good advice on loading the washer to avoid being out of balance. Appointment was easy to make and response time very good. So impressed by the technician and his knowledge. Price? Super affordable for an appliance home visit--$69.99 We have used this company before for our dishwasher and were completely satisfied then.

This store is the most extensive thrift store I have ever been in. Ever. They have a little kitchen…read moreinside the store (a soup kitchen as I understand from a previous review), an amazing selection of furniture, endless trinkets and a lovely assortment of scarves. I ran out of time but would return in a heart beat the next time I'm in town.

My husband and I decided to purchase a therapy spa for my health conditions. I am the type of…read moreperson who investigates any product I am going to purchase. We went to Chim Chimney, in Wenatchee, Washington, because they are the local dealer for the Marquis Spa. Upon arrival, we met Cam Mc Neill, who happens to be the owner. Cam instantly made us feel at ease and provided us with all of the pertinent information regarding the Marquis Epic. A spa is a financial expense but Cam's integrity and friendly demeanor, helped us to make the right decision for our needs. We would highly recommend Chim Chimney. Any concerns or questions you have regarding your purchase, will be dealt with in a courteous and professional manner. We can't thank Cam and his team enough, for giving us a wonderful experience. We can't wait till the new spa arrives and we can thoroughly enjoy it.

Awful experience. Do not recommend! 7 miserable months…read more First, we were sold on a product and vision (involving custom panels for our insert), that when it came time for installation, we were told was a bad idea. The whole sales process felt very disengenuous. Second, after putting in the order, we were told it would be in by Thanksgiving. However, it didn't show up for another 6 weeks and didn't ever work until well after winter (until early May). During that time, there was gas leaks (they created), major sooting, and a firplace that never worked. Finally, the seven months were filled with failed promises. In the end, the final product looks okay (definitely not great). The owner is unwilling to consider any kind of discount despite the ridiculuous nightmare that was the last 7 months. Probably the worst experience I've had as a consumer.

This place is the home of the Grapple. They tote the slogan "Looks like an apple. Tastes like a…read moregrape." I recently bought a pack from Safeway after a friend mentioned them to me. Because seriously, if I could have a huge grape, that would be so awesome. And I thought that they were a bio-enhanced mutant apple that tasted like grape, but actually it's a Washington Extra Fancy Fuji apple that has been infused with grape flavor. They come in a pack of 4 or already sliced and smell amazing. The taste was very subtly grape. But not so much natural grape, but the grape flavoring that you find in some candies. Nevertheless it was a good batch of apples, very crisp and juicy. The one thing I do have to gripe about is that I think they should have been pronounced Gra-ples. Instead of Grape-L. Gra-ples just sounds cooler phonetically.