It was a great experience. Jessie, maintenance guy, called and asked to come out earlier than…read morescheduled which worked out great for me. Jessie was prompt and very thorough with system checks. Spent much longer than 20 minutes unlike the previous maintenance person from a different HVAC company. The cost was very reasonable even though i didn't use the fall or spring discounts. That's when i should have done it but be that as it may it was well worth the visit. He even checked to make sure the drain line was not clogged, again, something the previous maintenance person failed to do. I have a Carrier heat pump and CW HVAC services all brands which is a relief so you don't have to commit to the company that installed the system new. Great Job Jessie. Thanks for your expertise. Would highly recommend CW H&A.

If you need a company to back its product look no further. We had equipment installed that was…read moredefective and they stood behind their product. When the manufacturer wouldn't do anything else, they took action and replaced it. I'm forever grateful for Les and his crew for going the extra mile and now we are cool inside when it's in the upper 90s outside.

I worked with Ben at Patriot Plumbing to redo a leaky Kinetico water softener…read more I am very happy with the high quality work by Ben and Patriot Plumbing. No more leaks and overpriced plastic parts that can only be replaced by the Kinetico dealer. I went with a 3M whole house water filter recommended by Ben, with all new copper plumbing and a new pressure regulator. I can change the water filter myself, which is recommended to do least once a year. I am confident of the new system and no longer worried about another Kinetico part failure. The 3M water filter recommended by Ben at Patriot Plumbing lead to immediate improvement in our water quality. No more chlorine taste or smell. This system uses a carbon block filter that works better for us than the water softener. I will use Patriot Plumbing again if and when needed.

Noe Hernandez, Patriot Plumbing, has provided my monthly plumbing maintenance several times. I…read morehighly recommend him and Patriot. He is always very thorough, punctual, helpful above & beyond, and with excellent customer service.

I live in another city and my elderly mother called me regarding problems with her furnace/ac unit…read more I saw Bob's received excellent reviews and recommended she call them. They sent Phil out immediately and he fixed the scrubber/filter unit (recently installed by a competitor), disconnected a cold air return duct that shouldn't have been installed in the first place and turned on a breaker that was off. The system is working great now for just a one hour service call - excellent work with no upselling. I told Mom to call Bob's from now on.

Bob returned my call within 3 minutes and set an appointment at 1:30 that afternoon. He called at…read more1:10 to confirm and then showed up right on time. My HVAC was fixed and heating the house again within 30 minutes. He had the spare parts necessary with him so there were no delays. The entire time he was friendly, professional, and eager to show me what the problem was. I haven't received the bill yet, but every aspect has been perfect so far! THIS is what great customer service looks like.

Jay did a great job! When the bigger company quoted me three weeks, he was there the same day. He…read morewas fast, knowledgeable and took the time to make sure the not only the AC worked, but that the whole system worked. Give the small guy a chance!

Jay's installed a heat pump in my home. I couldn't be more pleased. I liked the brand of heat…read morepump and it was considerably less than I thought I would have to pay, yet qualified for full PUD refund. He was great to work with and made schedule adjustments for my convenience. And if I needed to contact him, he returned my calls promptly. He also made necessary adjustments due to wiring in a manufactured home. There was no additional charge. I highly recommend Jay's Heating and Air Conditioning.

Was referred to by my boss and gave them a call, returned my call 10 minutes later, was out to my…read morehouse 20 minutes later and the issue on my air conditioning unit was fixed within the hour of my initial phone call. Andy had the part I needed and even offered to change my air filter. Just a great experience with an honest company! Don't know why this says I'm in California but I am actually in East Wenatchee. Not sure how to change that

The guy's name is Anthony from A&C Mechanical Eastpointe. He changed the hot water tank in my…read morehouse. He charged too much money for that. I asked him to pull out the city permit for the hot water tank, but he never did. I called him so many times and asked him, but he never did. I will never call him again for any work.

You can't go wrong with this company! The best staff, sales, service and talk about the technical…read moreabilities! They got that in Spades! Wishing you all continued success, Steve (aka C.N.), Ben, Kyle, Carmen, Frankie, Asland and the rest of the team. Keep'in it kool :) at Columbia Cooling and Refrigeration. Don't forget about their gas fireplace service, they'll also keep you toasty and out of the brrrrrr chilly weather. Tracy

I want to give a big shout out of "thanks" to the hard working crew from Columbia C&R for the…read morebeautiful job they did doing a complete change out of my old heat pump system to a new and better Bosch system in early August 2023. The job was done in a beautiful manner and it was obvious the crew was very experienced in this task, even though every single home installation is different - sometimes in complex ways. Including mine. I especially am enjoying two results of their efforts, first is a beautiful and clean looking install, even though there were some serious challenges, and the other result is a fantastic improvement in the way the system got me past a string of over four 105° days right after the job was done. The 3 speed fan is such an improvement over the old single speed and the unit is so very quiet, both inside and outside. I could not be more pleased both with the work and with the price. Thanks Columbia C&R.

Promo, courteous, and professional. Explained everything in detail for my yearly inspection…read more I will be using Ricardo from now on!

From the owner: New company to the area but highly trained and qualified for all hvac repairs and installations. read more

Pricing is to high and they don't do payment plans and just to call for then to come out they…read morecharge!

I had a relay in my heating unit go out a week ago, was able to get alpine in on Thursday. Tech was…read morean hour and a half after their estimated time window, whatever it happens. So I show the tech what I believe to be the problem (dead relay causing heating element to not turn off). Alpine Aire serviced this unit in 2021 for the same issue different relay). Okay, easy enough replace the relay and clean up the wiring that melted (the tech missed this by the way). Friday comes, no call or email about the part being available or not. Monday comes, 10am I give a call cause we've been without heat since last Tuesday and there's a holiday coming this week. I'm told "they're working on a quote for you, you'll have it today". 2pm comes and I give them a call again and explain my situation and I really just need to know if they can order the part or not. At this point the part might arrive in a day or two but then I would have to wait until Monday due to the holiday to even schedule install. That's 11 days from when the tech inspected my heater. But thankfully for all involved Alpine Aire called back at around 3 pm and told me they couldn't get the part as it's too old and they recommend a complete new unit. Funny cause when I look at the relay they replaced in 2021, they replaced it with a relay unit that is 100% still available. We've used Alpine a number of times over the years but will not be using them again. Every step of the process was unprofessional and sloppy.