As a commercial building manager, I have depended on Central Washington Heating and Air for all of…read moreour heating, Air conditioning, and duct work needs. Les, the owner worked up a plan to replace all of our heat pumps, air conditioning units and thermostats which allowed us to take advantage of all the PUD energy savings refunds available. We have great warranties, and they respond to any problems imediately if possible. Central Washington Heating & Air has top notch employees, starting with the receptionist who is delightful, to each and every technician who go beyond just taking care of things, to making sure everything else is running correctly. Their technicians are knowledgeable, positive, well spoken and just plain nice guys. I am glad that I can always depend on CWH&A.

It was a great experience. Jessie, maintenance guy, called and asked to come out earlier than…read morescheduled which worked out great for me. Jessie was prompt and very thorough with system checks. Spent much longer than 20 minutes unlike the previous maintenance person from a different HVAC company. The cost was very reasonable even though i didn't use the fall or spring discounts. That's when i should have done it but be that as it may it was well worth the visit. He even checked to make sure the drain line was not clogged, again, something the previous maintenance person failed to do. I have a Carrier heat pump and CW HVAC services all brands which is a relief so you don't have to commit to the company that installed the system new. Great Job Jessie. Thanks for your expertise. Would highly recommend CW H&A.

I worked with Ben at Patriot Plumbing to redo a leaky Kinetico water softener…read more I am very happy with the high quality work by Ben and Patriot Plumbing. No more leaks and overpriced plastic parts that can only be replaced by the Kinetico dealer. I went with a 3M whole house water filter recommended by Ben, with all new copper plumbing and a new pressure regulator. I can change the water filter myself, which is recommended to do least once a year. I am confident of the new system and no longer worried about another Kinetico part failure. The 3M water filter recommended by Ben at Patriot Plumbing lead to immediate improvement in our water quality. No more chlorine taste or smell. This system uses a carbon block filter that works better for us than the water softener. I will use Patriot Plumbing again if and when needed.

Noe Hernandez, Patriot Plumbing, has provided my monthly plumbing maintenance several times. I…read morehighly recommend him and Patriot. He is always very thorough, punctual, helpful above & beyond, and with excellent customer service.

I live in another city and my elderly mother called me regarding problems with her furnace/ac unit…read more I saw Bob's received excellent reviews and recommended she call them. They sent Phil out immediately and he fixed the scrubber/filter unit (recently installed by a competitor), disconnected a cold air return duct that shouldn't have been installed in the first place and turned on a breaker that was off. The system is working great now for just a one hour service call - excellent work with no upselling. I told Mom to call Bob's from now on.

Bob returned my call within 3 minutes and set an appointment at 1:30 that afternoon. He called at…read more1:10 to confirm and then showed up right on time. My HVAC was fixed and heating the house again within 30 minutes. He had the spare parts necessary with him so there were no delays. The entire time he was friendly, professional, and eager to show me what the problem was. I haven't received the bill yet, but every aspect has been perfect so far! THIS is what great customer service looks like.

We had Jacob's Heating replace our AC and Furnace in the summer of 2021. They were quick, clean,…read moreand very helpful. Highly recommended. Then last week our thermostat died, and within a few hours Jacob was over testing it out. Turns out it had a production defect and was toast, but he had a replacement installed and it was under warranty. Great family-centered company to deal with, give them a call!

We have not had working AC since May and have been patient with them trying to find a solution with…read moreour six year old unit (a unit they sold us) we had one repair from them since May ($800) with a hot house!! Now they aren't calling us back to make it right! We have to replace our whole unit! I love to support local businesses but that was a giant waste of time and money and we won't be referring them any time soon!

Was referred to by my boss and gave them a call, returned my call 10 minutes later, was out to my…read morehouse 20 minutes later and the issue on my air conditioning unit was fixed within the hour of my initial phone call. Andy had the part I needed and even offered to change my air filter. Just a great experience with an honest company! Don't know why this says I'm in California but I am actually in East Wenatchee. Not sure how to change that

The guy's name is Anthony from A&C Mechanical Eastpointe. He changed the hot water tank in my…read morehouse. He charged too much money for that. I asked him to pull out the city permit for the hot water tank, but he never did. I called him so many times and asked him, but he never did. I will never call him again for any work.

You can't go wrong with this company! The best staff, sales, service and talk about the technical…read moreabilities! They got that in Spades! Wishing you all continued success, Steve (aka C.N.), Ben, Kyle, Carmen, Frankie, Asland and the rest of the team. Keep'in it kool :) at Columbia Cooling and Refrigeration. Don't forget about their gas fireplace service, they'll also keep you toasty and out of the brrrrrr chilly weather. Tracy

I want to give a big shout out of "thanks" to the hard working crew from Columbia C&R for the…read morebeautiful job they did doing a complete change out of my old heat pump system to a new and better Bosch system in early August 2023. The job was done in a beautiful manner and it was obvious the crew was very experienced in this task, even though every single home installation is different - sometimes in complex ways. Including mine. I especially am enjoying two results of their efforts, first is a beautiful and clean looking install, even though there were some serious challenges, and the other result is a fantastic improvement in the way the system got me past a string of over four 105° days right after the job was done. The 3 speed fan is such an improvement over the old single speed and the unit is so very quiet, both inside and outside. I could not be more pleased both with the work and with the price. Thanks Columbia C&R.

Promo, courteous, and professional. Explained everything in detail for my yearly inspection…read more I will be using Ricardo from now on!

From the owner: New company to the area but highly trained and qualified for all hvac repairs and installations. read more

Pricing is to high and they don't do payment plans and just to call for then to come out they…read morecharge!

I had a relay in my heating unit go out a week ago, was able to get alpine in on Thursday. Tech was…read morean hour and a half after their estimated time window, whatever it happens. So I show the tech what I believe to be the problem (dead relay causing heating element to not turn off). Alpine Aire serviced this unit in 2021 for the same issue different relay). Okay, easy enough replace the relay and clean up the wiring that melted (the tech missed this by the way). Friday comes, no call or email about the part being available or not. Monday comes, 10am I give a call cause we've been without heat since last Tuesday and there's a holiday coming this week. I'm told "they're working on a quote for you, you'll have it today". 2pm comes and I give them a call again and explain my situation and I really just need to know if they can order the part or not. At this point the part might arrive in a day or two but then I would have to wait until Monday due to the holiday to even schedule install. That's 11 days from when the tech inspected my heater. But thankfully for all involved Alpine Aire called back at around 3 pm and told me they couldn't get the part as it's too old and they recommend a complete new unit. Funny cause when I look at the relay they replaced in 2021, they replaced it with a relay unit that is 100% still available. We've used Alpine a number of times over the years but will not be using them again. Every step of the process was unprofessional and sloppy.