Pros: 1) the staff is friendly, helpful, hard-working and personable. 2) The appliances we got were reasonably priced and are (so far) working well. 3) The folks who did the delivery offered to take other old appliances off our hands for free, and that was a big help. 4) They don't do refunds, but they do offer repairs and replacements within the first 40 days. The fridges we got are working OK so we haven't had the chance to test that offer yet.
Cons: 1) The man who tended to us said "If this fridge weren't working, we would not have it on the top floor." So we bought it and asked for it to be delivered. Hours later we got a call that said "The fridge you chose isn't cooling well enough but we can sell you another one for $70 extra." So, in short, the whole 'If this fridge weren't working' thing was just talk. 2) One of the fridges in the bottom floor was moldy and a third fridge smelled terrible. read more