We came in looking for a sofa or recliner for our daughter and were greeted by Duke. He let us know…read morewhere he'd be when we had questions and we browsed a bit. He came back later to check in, helped us zero in on what we were looking for and told us they were having a no tax event in a few days and gave it to us then instead of making us contact them for it later. It was an all around great experience and we will definitely head there again for anything we need in the future.

problem with microwave have a warranty but they find excuses not to fix the problem not friendly…read morewill not shop there ever again.

I called and never could get Wenatchee Appliance to answer the phone. I then scheduled an…read moreappointment online and never received a call and nobody arrived for the appointment.

Front loader washer had water collecting at the bottom of the rubber gasket and seemed to be out of…read morebalance in spin cycle. Technician showed how the drains were clogged. He cleaned out the clogs and made sure the drum was in round. Offered very good advice on loading the washer to avoid being out of balance. Appointment was easy to make and response time very good. So impressed by the technician and his knowledge. Price? Super affordable for an appliance home visit--$69.99 We have used this company before for our dishwasher and were completely satisfied then.

They were able to have a later appointment window 6-8 pm. Leo was quick and able to diagnose the…read moreissue and at least able to provide a quick fix.

My dishwasher would not drain properly and was showing an error code. It turned out that it was…read morenot draining through the disposal like most DWs do. This was explained to me by the tech, and he originally thought we would need a plumber. Instead we decided to route a new hole through my cabinets to the disposal and by-pass the issue. It was great that Igor was willing to do this and get creative with a better solution. Solid company, and they work hard to get a solution to your problem. Would recommend and would use them again.

I highly recommend Hugo's Appliance LLC for your home appliance repairs and tune ups as needed. On…read moreWednesday I notice water at the base of my refrigerator and thought "oh thats a couple of melted ice cubes" cleaned it p and didn't think anymore about it however it happened again on Thursday so I started to investigate. All the water hoses were connected and not leaking so that meant it was underneath the refrigerator where I couldn't reach. Who to call? I started the search for a reputable repair shop and was glad to find such good reviews on Hugo's Appliance LLC. My call was immediately answered and the scheduler stated who she would assign my work to and they would call me as soon as they could as they were on another project. Short time later Eli from Hugo's called to hear me describe the problem and assure me he would be over to look at the appliance. I was so impressed with a number of things, how personable Eli was, how efficiently he diagnosed the problem, and his knowledge on older JennAir refrigerators ! The valve replacement had to be ordered and it might be delivered in time for a Friday repair but if not they would have me up and running on Saturday morning. Saturday morning Eli came prepared to finish the work and I am amazed at how organized, and efficiently it all went. Even better was there was NO mess to clean up afterward. Eli also did a few extra things like vacuuming the base of the refrigerator thoroughly so the motor didn't have to work so hard and he checked all of the water lines, inquired about the filter and last time it was changes etc. Just a thorough review of my appliance. Overall I am thrilled with the work done, the rates are reasonable and it is clear they genuinely care about their clients. I will be calling Hugo's Appliance LLC for all my future appliance needs and recommend you also keep them handy. Great team of people you can trust!

Great customer service! Hugo and his son Eli got the job done replacing a pump on our dishwasher!…read more Would highly recommend them!

Tuesday evening our refrigerator died. We called Metropolitan Appliance Wednesday morning,…read moredescribed the refrigerator we wanted. They had several that met our criteria in stock--though it turned out only one would fit. Our salesman, Kevin was very patient, and ultimately we said let's do it. For a some extra fee he was able to arrange next day service. The two installers who arrived today, William and Anthony were amazing. They measured carefully to ensure that the refrigerator would fit before they unboxed the refrigerator. They were gracious and efficient and even suggested a way we could solve a problem with a drawer really close to the refrigerator. This was not our first exprerience at Metropolitan Appliance, and it won't be the last. The professionalism of both the sales staff and the installers was outstanding.

I can obviously only speak to my personal experience, but this is the second time I've made…read morepurchases from Metropolitan Appliance, and if I need appliances again this will be my first and likely only stop. For the appliances I was looking for, they were exactly the same price as the largest retailers were advertising. I can't speak to a comparison of their install prices, but the dishwasher delivery/install/haul-away cost was well worth it. The showroom in SoDo is clean, uncrowded, and staffed with knowledgeable people who are ready to help you. I worked with Kevin, who was not pushy at all, and generally was happy to just talk about what they had to offer in my price range. The big key for me is the service, especially after the purchase. I've had pretty poor experiences from the larger retailers who subcontract out the delivery/install. Metropolitan Appliance handles this portion of the experience only with in-house employees. This is a huge plus for me, especially if there are issues. And for someone who lives in an older home, there are ALWAYS issues. In my case, the range was perfect, but the dishwasher was not. What I ordered wouldn't quite work in my space. I was able to speak the technician about what the issue was, he noted his advice in their system, and I worked with Kevin to find something that would work given the new information. I also had to reschedule the second delivery the day before due to a change in my work schedule, and even though it was Kevin's day off, another employee answered the phone immediately and was able to give me alternative dates. Which were only a couple of days later, not a month out. Today I was able to get the dishwasher installed. The same team showed up. Ned and Jacob were great both times they worked in our home. They were polite and genuinely good people to talk to, and seemed to enjoy their work. They took me through what they were doing in the install at my request for some future changes I had planned. They also realized early on in the day that they were going to be a bit later than the delivery window I was originally provided with. Ned reached out immediately, kept me updated, and I was able to make use of that time instead of sitting at home waiting for no reason. Long story short, despite my moderate purchases here, I felt that my business was actually appreciated. The appliances didn't cost anything more than they would have elsewhere, and the install team was courteous and upbeat, even after a long day.

They sell you a product and if defective they will not fix it the blow you off till warranty…read moreexpires and have to replace defective product There appliances repair guy got injured so they stop selling appliances so they told me now they don't cover the pryer warranty

This is why I'm hesitant to shop local here in Ellensburg. I've never been to Shaws but we needed a…read morerefrigerator ASAP. I go in first thing Monday morning. Talk with the salesman who is the only person who is genuine in this experience and he sells us on a Maytag for $2700 and have installed same day. Long story short, the water line was not installed properly and leaked massive amount of water behind the drywall, under the wood floor and heavily saturated the carpet and the owner is hesitant to do anything about it. He gives me "this happened at our house and everything was fine, I've been around a long time and have had my own experiences" BS. He send over fans and a carpet cleaner.......4 days later.......i have known the Shaws a long time and when it wasn't the sons running it was a great business. Instead I get "what do you want me to do?" Ummmmm. If you have had so many experiences you should know what to do. Instead I had to tell him to send someone other then an employee "contractor or someone in construction field" to take care of it. Kudos to the salesman, the only asset at Shaws. Otherwise stay clear of this place. The only and last thing we buy from this establishment.

Oh no! The VERY excellent lumber loading area has been ruined. !…read moreWhy would you eliminate the part that SO many contractors look forward to and appreciate?! My rating of my "second home" has dropped a full Star. Am I missing something? I don't think so.

Come on Home Depot! I went to buy a Brad nailer. On their app it was $80.00. I Got to the store and…read moreit was $89.00. So I went to the customer service desk to ask why the price difference. The middle age lady with the long hair and glasses told me she didn't know why the price was less maybe it was my military discount. I showed her my cart and said no that's the price before the discount if I even get it. She then explained all she can do is have me order it online then you I would have come back later in the afternoon because it takes time for the payment process. By the way I had cash not my card. I wasted a trip up and back for false pricing. Then they want me to come back in the afternoon to pick up the item from their app. Seriously if you are going to post a price then well it for said price. Needless to say I went to Lowe's and bought a Brad nailer. The lack of help and customer satisfaction at Home Depot was a FAILURE at best.

I purchased a couch from this business 9 years ago. I just purchased a recliner from them. Both…read moreexperiences were positive and have shown me how important it is to frequent our local stores . Matt was willing to please and treated me splendidly! The delivery was quick. The boys were careful and clean . The inventory is awesome! And the Family is more than willing to order anything I wanted if I couldn't find what I was looking for in their store. They were so kind , and the pricing was reasonable for my budget.

In reply to Nick - This set was NOT used. The sofa set was brand new, cost a significant amount of…read moremoney, and was delivered broken from the get go. And whomever was responsible at your company for repairing our new and broken sofa absolutely shoved dirty rugs underneath to avoid repairing it and to deceivingly hide the unrepaired damage from us. I was able to find a photo we snapped when we discovered it. I wish we had taken more and recorded video as we pulled out the rugs. Underneath these newer rugs were dirty rugs. My review stands as a PSA to anyone considering buying furniture from you.

We moved from Chelan (Kelly's Hardware, Lake Chelan Building Supply) to Wenatchee (Lowe's, Home…read moreDepot) a few months ago. Trying out the big box stores and finding myself tipping pretty seriously toward Lowe's. PROS: Friendly staff, Veteran Discount good in store and online (HDepot offers one but you must show Vets ID to someone in the store to get the discount - not nearly as good), Good selection, Excellent prices, Online ordering is easy to use along with their App. And I tried their Curbside Pickup today for the first time and it worked perfectly. CONS: I have used their In-Store Pickup many times and it's not working well. Pickup shares the same counter as Customer Service and Returns so it is often crowded. (photo shows unattended carts and carriers jamming two of the three isles in the Cust Svc area. Only one employee waiting on customers. What you can't see is two other customers waiting in line beside me - 6-ft away of course) Seems like most times, the associate who helps me has a hard time locating my order. There must be a way to make this work better. If it can get fixed, I'll give 5-stars. BUT - now that I've had such good luck with Curbside, that will be my default. But I sure do miss Kelly's and LCBS :-)

You could start by hiring enough people to help your customers. Then when you have a sale, put…read moreeverything together so we don't having to cover the whole store and get stuck trying to find someone to help us and not speed up and walk away as we get close. Most of all, stop making excuses as to why it is this way. Come up with solutions.