I would like to give the Leavenworth Store clerk Tyler McKinnley big kudos for top notch customer…read moreservice! After being a 40+ year customer of Marson's in Leavenworth, I've grown to really love the store and the employees that work there. After the purchase of Marson's by TAL Building centers, I was at first a little frustrated with the change. Now, all the store clerks are fantastic and very helpful. What makes Tyler stand out for me is that he always goes above and beyond to serve my needs as a customer and contractor. For example, his knowledge of the POS system allowed him to make some much needed changes to my sub-accounts in my company charge account. He was very conscientious about asking the right questions and made the necessary changes without any further prodding. I super appreciate everything he does for your company. He deserves a raise or promotion or both. Thank you Tim for hiring great people!

Very nice folks. Very helpful. Shout out to Alicia in design. Went out of her way to help me out…read more Always have found their products to be above average quality. Have purchased tile, cabinets, roofing and more from them.

Very poor customer service, I think they really don't care if you spend your money there or not. I…read morewon't!!!!!

Everyone is always very helpful good place to shop! They have pretty much anything you need the one…read morein Wenatchee also they are very helpful and you would be surprised about what they stocked!

Oh no! The VERY excellent lumber loading area has been ruined. !…read moreWhy would you eliminate the part that SO many contractors look forward to and appreciate?! My rating of my "second home" has dropped a full Star. Am I missing something? I don't think so.

Come on Home Depot! I went to buy a Brad nailer. On their app it was $80.00. I Got to the store and…read moreit was $89.00. So I went to the customer service desk to ask why the price difference. The middle age lady with the long hair and glasses told me she didn't know why the price was less maybe it was my military discount. I showed her my cart and said no that's the price before the discount if I even get it. She then explained all she can do is have me order it online then you I would have come back later in the afternoon because it takes time for the payment process. By the way I had cash not my card. I wasted a trip up and back for false pricing. Then they want me to come back in the afternoon to pick up the item from their app. Seriously if you are going to post a price then well it for said price. Needless to say I went to Lowe's and bought a Brad nailer. The lack of help and customer satisfaction at Home Depot was a FAILURE at best.

This is more than a hardware store. Cute little trinkets, clothing, jewelry, ornaments and more…read more You have to come here jut to look round and find a treasure to take home.

What a wonderful find. Looking for an espresso I wouldn't have looked here, but the grocery next…read moredoor sent me there. It's not your ordinary hardware and home & garden store - they have so much more - VERY eclectic. Glad to find a good coffee and pastries in this neck of the woods.

Such a friendly and efficient place! I called ahead, and my order was ready when I arrived. Thanks!read more

Great little building supply! They had everything well designated and lit up! I was looking for a…read morespecific tool - a planer- and found it here, to my surprise! People were friendly and helpful!

We moved from Chelan (Kelly's Hardware, Lake Chelan Building Supply) to Wenatchee (Lowe's, Home…read moreDepot) a few months ago. Trying out the big box stores and finding myself tipping pretty seriously toward Lowe's. PROS: Friendly staff, Veteran Discount good in store and online (HDepot offers one but you must show Vets ID to someone in the store to get the discount - not nearly as good), Good selection, Excellent prices, Online ordering is easy to use along with their App. And I tried their Curbside Pickup today for the first time and it worked perfectly. CONS: I have used their In-Store Pickup many times and it's not working well. Pickup shares the same counter as Customer Service and Returns so it is often crowded. (photo shows unattended carts and carriers jamming two of the three isles in the Cust Svc area. Only one employee waiting on customers. What you can't see is two other customers waiting in line beside me - 6-ft away of course) Seems like most times, the associate who helps me has a hard time locating my order. There must be a way to make this work better. If it can get fixed, I'll give 5-stars. BUT - now that I've had such good luck with Curbside, that will be my default. But I sure do miss Kelly's and LCBS :-)

You could start by hiring enough people to help your customers. Then when you have a sale, put…read moreeverything together so we don't having to cover the whole store and get stuck trying to find someone to help us and not speed up and walk away as we get close. Most of all, stop making excuses as to why it is this way. Come up with solutions.

I have never walked in this store and. it been greeted with a smile and a hello. Anytime I am…read morewondering aimlessly one of the owners or employees always approaches me and asks if I need help. If they don't have it, they will order it for you. A true family owned gem here in Ellensburg. To boot, their prices are highly competitive with big box stores!

You MUST come here when passing through ellensburg. I immediately regretted not bringing my phone…read morein to take photos of this place that you could spend hours looking around in. It's a hardware store and we stopped because we actually needed some things but it's worth just looking around. Taxidermy and odd artifacts from the surrounding area are all hanging from the ceiling. The back wall is full of pennants and photos from rodeo activities. You are asked if you need any help but never by being pushy, they just want to help. I'm from Maine and this place reminded me of "husseys" where you can get guns, wedding gowns and cold beer. True value also sells what you would wear working a rodeo. Such a cool place. So much more interesting than the trips to Home Depot that we've been doing as we work on our sprinter van.

Brogan was so awesome helping me change all the door handles, deadbolts, etc. for my home, AND…read moregetting all the locks set with 1 key. So helpful.

My husband can't leave a hardware store alone, so he had to go in, but wow... They got a ton of…read morethings, a surprisingly large store. It doesn't look that big, but it keeps on going. I mean just from the looks of it, if you need to fix anything, they probably have it. Plus fishing items, some toys, tons of BBQ stuff and other household items.

Very helpful in designing a ramp into the backseat of my jeep. Mark was very helpful in getting it…read moreall pulled together.

Really impressed with the customer service here, especially Jeff who went the extra mile to find…read morewhat we needed! In fact everyone was really friendly, so I highly recommend!

Everything from their organic products, supplies, and customer service is always wonderful. It is…read moremy go-to for garden supplies of any kind.

Knowledgeable, friendly and they have a great selection. I needed a specific item that they did not…read morehave at this location so they personally picked it up for me at their other store. That was great service.