When I called Sage Farms, the woman who assisted me was fantastic. We looked at website photos together and she helped me pick out a selection based on the photos. Two other clients had ordered flowers for the family earlier in the day and she made sure my selection was different. She also went out of her way to make sure the flowers were delivered that afternoon and they were received within a few hours. So I was delighted with that.
However. Our friends sent a photo and the flowers were very, very humble compared to the photo on the website. I was embarrassed with what was delivered and stunned that I paid $117 for what looked like $20 worth of Trader Joes flowers. I called the shop that night and left a voicemail asking if we could have a conversation. Two days later I sent an email and included a photo from the website and the photo my friend sent me. I never heard back. This morning I emailed the shop again, and said that since they offer a 100% guarantee, that I was particularly upset that I was never called back.
I have only once before given a bad yelp review. It pains me to do it, but after reaching out to the shop three times to ask to have a conversation, and with no response, I decided to share this.
I would upload the photo of the arrangement on the website and the photo my friend sent me but I don't see the function to do that. read more