This company almost ruined our wedding welcome party.
The billing process ahead of time was a disaster - I probably had 5-6 separate invoices to pay instead of just 1 single invoice with everything on it. Keeping track of all the items was a mess, and they demanded immediate payment ahead of time instead of a single payment after the event, like every single other one of our wedding vendors.
Items were exorbitantly priced. I understand the wedding tax, but we ended up spending more for tables and chairs and flatware for the welcome party than we did on food, drink, and entertainment combined. That seems out of balance to me.
They did not help us set up the chairs and tables even though we specifically asked for this service. This meant the mother of the bride spent hours before the event setting up tables and chairs.
They arrived on a second trip, extremely late with the tablecloth we had requested. This was apparently because their tablecloth supplier fell through.
I spent two hours along with my wedding party tearing down the tables and chairs and glassware after our event.
After all of this, I was expecting some sort of apologetic discount. Instead, they told me that even though we agreed on hiring labor for set up and tear down, they mistakenly didn't charge me for it so that's why it didn't happen.
I get it - mistakes happen. But on a wedding weekend, where the mistakes result in massive amounts of extra stress, I expected some sort of apology and potentially even a discount.
But none was to be found - they actually sent me another invoice after the event asking for a $100 cleaning charge. They then ran this expense on my credit card with no authorization.
I worked with 8-9 vendors for our wedding, and all of them were professional, helpful, and intent on making our wedding excellent and easy. Except for Lake Chelan Wedding Rentals. They actively made our wedding weekend worse, gouged us with charges, and had a flippant attitude about it all. Avoid at all costs. I suggest working with Bumfields for these types of rentals - they serviced our wedding day and it went without a hitch. read more