You could start by hiring enough people to help your customers. Then when you have a sale, put everything together so we don't having to cover the whole store and get stuck trying to find someone to help us and not speed up and walk away as we get close. Most of all, stop making excuses as to why it is this way. Come up with solutions. read more

Could not be find any help that knew anything about anything, when a mgr showed up to help, she was a bigger MORON than the rest thankful for Home Depot, was able to get exactly what I needed read more

Worst customer service ever! Waited 15 minutes in the door department just to be passed by multiple associates no communication! Asked three different associates for help each one "I will call someone" NO one came. My business will no be done else where. read more

We moved from Chelan (Kelly's Hardware, Lake Chelan Building Supply) to Wenatchee (Lowe's, Home Depot) a few months ago. Trying out the big box stores and finding myself tipping pretty seriously toward Lowe's. PROS: Friendly staff, Veteran Discount good in store and online (HDepot offers one but you must show Vets ID to someone in the store to get the discount - not nearly as good), Good selection, Excellent prices, Online ordering is easy to use along with their App. And I tried their Curbside Pickup today for the first time and it worked perfectly. CONS: I have used their In-Store Pickup many times and it's not working well. Pickup shares the same counter as Customer Service and Returns so it is often crowded. (photo shows unattended carts and carriers jamming two of the three isles in the Cust Svc area. Only one employee waiting on customers. What you can't see is two other customers waiting in line beside me - 6-ft away of course) Seems like most times, the associate who helps me has a hard time locating my order. There must be a way to make this work better. If it can get fixed, I'll give 5-stars. BUT - now that I've had such good luck with Curbside, that will be my default. But I sure do miss Kelly's and LCBS :-) read more

Lowe's Home Improvement - Lowes Customer Service and Returns area which is also In-Store Pickup. Normally 3 lines but two blocked by carts. - Hardware Stores Near Me - Wenatchee, Washington

Customer service is absolutely terrible! I used them for a window installation project and experienced nothing but trouble. They required me to pay for the entire project up front and it took over 8 months to complete. On at least 5 occasions they scheduled time to measure, etc. but never showed and never called. Their contractors did a terrible job. When I complained to the company, they were not helpful at all. I will never set foot in a Lowe's store again! read more

Service is only going further and further downhill. Unfortunately no one was able to help me today due to either not being in the store yet or being in a meeting. So far Lowe's has lost over $5000 of services from me. read more

Lowe's Home Improvement - Me waiting for help and never getting it. I eventually left, returning my blinds because no one could help me. - Hardware Stores Near Me - Wenatchee, Washington

See all

Do Not, I repeat Do not use Lowes for any installation. I have spent the last two years of my life fighting to get a patio door installed correctly. When they finally refunded me for the door, they wouldn't refund me for the installation because it had been installed. It has been nothing but a nightmare, including six months with a door that wouldn't lock. Today I am stuck. A door that isn't right and only half of the money needed to install a new one. Customer service is not something you can count on with Lowes read more

Lowes has gone down hill in so many ways. We spend about 50 thousand a year or more. I have purchased many products only to find they were returns not cleaned. The latest is a toilet auger that was yup used. The management is poor and non-responsive. Last week I went to purchase paint on our business account. The account was frozen. 1 hour later on the phone with customer service they explained that I am buying a "controlled" purchase and they are looking into it. How is water based paint controlled? I guess because we purchased 20 gallons earlier in the week for our project. I asked the customer service representative if I was to pay cash is it still controlled? She said no. I said so loyal customers that pay their bills on time are jammed up while anyone else can buy water based paint without harassment. She said yes. I kindly hung up and paid cash. Wprd of advise Do not open an account at Lowes they clearly control what you purchase. I have asked the store pro and customer service numerous times to take certain poeple that no longer work at our company off the account and they do nothing yet our account has been used by ex employees in other states. The lady at the register told me it's a common complaint. They appear to treat their staff terrible. We often hear staff complain to each other about the lack of leadership and care they receive. I suggest unionize. I don't like unions but this place needs it. The good news is we got our Home Depot account opened and we will be closing our Lowes account. Wish I could say we will miss it. read more

So, if you want to go somewhere to witness employees having a great time. come here. They are certainly not concerned with the customers. They are standing around or walking around in groups of 2 doing their best to pretend the bothersome customers are not here. I would have given it only one star except they had the product I wanted. But almost no way to get it out of the store as they had ALL of the large carts loaded with inventory for THEIR convenience. Thank you Wenatchee Lowe's I am going back to HOME DEPOT. At least they notice their customers exist! read more

I ordered a new washer and dryer from Lowes, Wenatchee, WA. Told in stock at warehouse and delivery date was set. Two days before scheduled delivery, confirmed with store washer and dryer were ready for delivery. On delivery date told washer and dryer had not yet arrived and dryer was backordered. Agreed on substitute dryer with adjusted price. Told washer and just selected dryer in store ready for delivery in 6 days. On second delivery date told no dryer. Have not been able to contact store. Nobody answers the phones - 3 attempts, 15 minutes on hold, 10 minutes on hold, and 10 minutes on hold. Even tried asking for store manager. Called on-line 800 number. Informed long wait times, so selected call back. Got call back as expected but then placed on hold! After 3 minutes on hold I hung up. Tried again - exact same result. Strongly recommend against Lowes Wenatchee WA for any type of delivery. Obvious problem with Lowes in general and this store in particular. Seems to indicate Store Manager issues. read more

We've spent the last two days shopping at Lowe's in Wenatchee (unfortunately had to drive back from Chelan as the toilet didn't fit). I will have to say that on both visits their customer service was absolutely OUTSTANDING! I honestly can say I have never been to a better ran home improvement store in my life and with, at one time, owning 5 houses, I have quite a bit of experience. Usually you can never find help and here in Wenatchee we had the greatest experience with many employees. Keep up the great customer service and many kudos to your management and staff! You guys rock! read more

i ordered about $3000 of building materials, sched. to deliver on Saturday. Around 11 am on Sat, Lowe's called and told me the truck is full and left, so i have to reschedule until next Thursday, and my inspection is on Tues. I called the assistance manager, he made up a story that they don't have a flatbed to delivery my materials, and they haven't had a flatbed for 2 weeks. They don't care. So unprofessional! read more

How sad that Lowes has changed their ways, wanted to exchange sprinkler heads for a different size, without a receipt they said no. Why? Same price, yes it was, just a different size. Off to Home Depot or better yet Ace Hardware!! Lowes needs us the customer not the other way. read more

Today we went to Lowes in Wenatchee for a screw driver, a screen door, and a plant hook. A gentleman named Dan waited on us, I want to say THANK YOU Dan for the wonderful service, assistance and shopping experience. You have absolutely restored my faith in Lowes. Dan did not just direct us but took us shopping and even looked for alternatives that would make for a better finished project. Dan made sure we had all the tools we needed, also made sure we got the best price for what we were doing. Ann R. read more

The Wenatchee store is embarrassing, I've called three times and been to the store twice. supposedly they have three Weber grills I'm looking for. Yet no one can produce one. Half the staff doesn't even know where to look. im on the phone right now, no one is answering and it's 4:12pm. It's been ringing in different departments for over five minutes. I'm hanging up and ordering from the BBQGuys. They need a new store manager. This was is MIA. read more

Sure, as if Lowe's cares. Horrible customer service on the Lowes end and on the Assurant end. That home warranty product is a joke. 37 phone calls and I'm still trying to get reimbursed for an approved repair. Chewy those phone calls were to the manager at Lowe's requesting a call back and of course I never received one even though it was promised. Lowes in Wenatchee is awful, Assurant Insurance is awful anywhere. read more

Just had a new refrigerator and washing machine delivered. The delivery guys were nice enough but they left without notifying us of the huge dented gouge-out area the made on our door frame moving the appliances in. There is no way this happened without their noticing and they did not alert us - guess they were happy to sneak out without telling us. Will need to replace the door jam and weather stripping to fix it back the way it was. Or I can just look at it all the time and feel irrigated and decide to go to Home Depot instead. I think Lowes should cover the costs - but I doubt they would. They get no stars from me this time! read more

I went in on a busy Saturday morning just needing a few random items and I was helped by several people--one of whom wasn't on shift yet and walked me all the way across the store to find the $1.98 item I needed. Great service! read more

Having ordered carpeting for a rental condo, I was promised about 2.5 weeks for the install. After 6 weeks,I ended up canceling because the carpet had not even shipped from the vendor yet and could take up to a year! I had previously been told by Installation Services it had shipped 10 days after order placed (untrue), was accidentally shipped to store (untrue), it was at warehouse in Kent (untrue) and then they didn't know where it was. Even the store manager, who was supposed to call me and never did, said it was at his store (again, untrue). Every time I called, phones just rang continuously with nobody answering. Worst service ever. Will never do business with them again. read more

They really have a great selection of items for the home + garden. What amazes me though is the customer service. I had a different person asking if I needed assistance nearly every aisle I went down. Very knowledgeable staff! read more

Worst store and even worse customer service!! Ordered sod over a month ago and have not received it, nor can I get any answers. I have been given the run around with excuse after excuse. Have spoken to 5 different people, including the store manager, and not one person is capable enough to resolve this issue. They were more than happy to take the money but don't seem to think they now owe me the product. If I could have given a NEGATIVE 5 star, I would have. Their competitor, Home Depot, will now get ALL of my business. It's a shame that they staff their store with people that don't understand where their paychecks come from. read more

Garden area management is awful, terrible plant sale design and placement of sale items. Every time I've visited, I'm leaving with full-price few items and frustration with my experience. Three times in as many days. read more

I wish I would have looked at these reviews before trying to purchase and have a door installed. But, hopefully someone will see my review and avoid shopping at Lowes in Wenatchee. We paid to have an installer come out and measure for a door we plan on having installed from Lowes. We paid $100 to cover extra mileage to our location. We did not hear from Lowes for a long time and when we tried calling them they did not return our phone calls. Cassidy would not answer her phone. FINALLY, we scheduled a measurement. The time was 9am. They were a no show, so we called and they said between 9-2 . We had already cancelled an important meeting . We told them we needed a confirmation and they said around 12. Again they were a no show. We called a third time and they said said they'd leave in an hour . No call. Called again and they said they were on their way. Waited again and now it's 2:42 . The person who was suppose to measure told us that he didn't have time today. We called the manager and spent thirty minutes on phone. Do not do business with Lowes in Wenatchee! They do not care about customer service or you! read more

Lowes has been a true partner with us through a very difficult build with a contractor-gone-bad experience, leaving us high and dry after filing for bankruptcy. Their customer service and helpfulness has gone above and beyond, and with the added 5% credit card discount, they have made us totally loyal customers over the last six years. read more

I love this place! The employees go out of their way to make my time here successful and satisfying. I am a loyal customer!

I had Lowes of Wenatchee replace my roof and the subcontractor they used didn't pull permits, didn't have a current license to perform work, the replacement roof didn't meet code, caused over $20,000 worth of water damage inside my home, and seven months later, still have not resolved. Further, both Lowes and their subcontractor were issued citations by the state as a result and, the contractor, as a result, lost their business licenses with the state of WA. Lowes has played games ever step of the way, has not taken responsibility and I had to retain an attorney. I'm speechless at how horrible a brand like Lowe's can treat its loyal customers. Don't make the same mistake I did - Lowes does NOT stand behind work. One quick internet search and you will find this is very common with other Lowes customers across the US. read more

Manager Morgan showed no ability to help a customer on a return of a water heater that was not the size shown in the specs on their web page. She was called to help the customer service people and came in and said right off the bat said it could not be returned. Have to return it in 10 days. We were have a day late because we live 2.5 hours away, and 4th of July weekend was right in the middle of the 10 days. Big poster on the wall said 30 day return policy. She claimed that the store had a 10 day return policy. Pointed to big sign in the wall. She said it did not include water heaters. Pointed to the sign showing that it said that the policy include water heaters. (the water heater was too wide to fit in the space, and when we opened the box we measured it and it was 20" instead of the 18" stated in the specs). We had called Lowes the day after we picked it up and they said just bring it back. I told the because of the holiday weekend we could not come back until the following week. Nothing was said about a 10 day policy. The Manager left after telling us too bad, you can't leave it there. Floor person did some calling and we were finally after 2 hours, given our $850.00 refund. Will never go back to the store. EVER!! read more

I've had the worst experience at this lowes, will not shop here again and recommend other take there business to Home Depot. There customer service is terrible. I bought a fridge there, it was cheaper at Home Depot but they priced matched but they had a problem matching it and told me I was being cheap. Then they delivered a damaged fridge with a dent in it so I called and then end up giving me a gift card, after going to the store and hearing employees talking about me while I was shopping. Very rude employees! Shop somewhere that people enjoy your business and treat you with respect. read more

I went to Lowes in Moses Lake today. I wanted to look at some plants. It has been roughly 7 weeks since the stay at home order has been in place. This is the first store that I have visited except for the grocery store. I went prepared with a mask and hand sanitizer. Upon entering the store I quickly realized that the only precautions Lowes was taking regarding the Caronavirus was the 6' rule. No hand sanitizer available, carts not sanitized, employees not wearing masks or gloves. People could enter and leave thru the same exit. Immediately after entering the store I turned around and left. I was very disappointed in their apparent lack of concern for the safety of their staff or customers. It will be some time before I return to Lowes. read more

We and other family members have recently had very disappointing experiences here lately. Both attempting to buy big ticket items and little things. Staff very hard to locate, even after clerks made several calls for assistance. The floor manager type person also made some calls then stood and smiled as we waited in the isle for help, after a long wait, we finally gave up and left. Headed to another business. We are all homeowners involved in remodel projects. Our money will not be spent at Lowe's. read more

Jeesh! Major inconvenience to help people in the appliance area. Seems break is pretty important. I get that. But let's not make it the customer's issue. Professionalism people. read more

Not impressed with attempted repair call. Called local store (Wenatchee) and they could not get me transferred to appliance dept. I needed an appliance under warranty repaired. After around 10 min I gave up on the phone Do Loop I was experiencing. Went online to find number. So far they say I'll have to wait 21 min. before I'll even get to talk with someone. This was after attempting to give them the information they requested (phone #, model and serial #). read more

Friday, Dec. 14th. 3pm Christmas tree shopping. Should be an easy and enjoyable visit, right? No. No employees is the area. Had to almost coerce a checker to make phone calls for help... she found 2 unpleasant employees. They would not open the greenhouse doors to the parking lot, so had to wheel a Christmas tree through the store out the front entrance. A 6 foot Noble Fir @ $48 and it was dry-dry-dry as heck! Look elsewhere. read more

Always, always helpful and seem to be glad to help. Saw my old boss and his wife ( Tom Pickett) so it was a great time. A great variety.

Good service. I recommend their help for the little projects around the house. Lots of options and good costumer service.

We bought a refrigerator from Lowe's and the purchase and initial delivery was great. There was good communication and the delivery team with Brian was outstanding. They called around 8:30 in the morning to give us our "window" for delivery and were right on time. They could not install the refrigerator though because of a problem we needed to have corrected. They left the refrigerator on our deck and said they would be back to do the install when we had the water line problem solved. We got it corrected that day and contacted the delivery department the next day to have the install completed. The man who answered in deliveries was familiar with our situation and said he would put us first on the list for the next day and they would probably be out around 10 a.m. We rearranged our day to accommodate that time. No communication on the day of the install and our efforts to get information from the delivery department has been in vain - it is 2:30 in the afternoon. Our first call to the store after 10 resulted in a store manager saying he was just the store manager and didn't know anything about it. Our second call to the store resulted in a very nice female manager spending considerable time trying to help. Since we weren't having anything delivered but just having the install completed it wasn't listed on the delivery sheets. She said she would call the delivery trucks and report back to us, but that was almost 4 hours ago. We had significant commitments today that we rearranged and have been extremely inconvenienced. As I write this I am quite angry at the lack of consideration and customer service at this point. read more

One of their cashiers treated my parents with nothing but disrespect, and then threw the recipe at my dad. I never want to go visit there store ever again. read more

Jason in the shed department is the best seller, he knows the answer for everything, everytime I go to lowes, nobody can answer my question as well as he can. My family thanks you for being so nice and helpful!! read more

Contracted with them to install a premium fence and in the end I got at most a mediocre fence that has many warped and split fence boards, gates look horrible, only fastened boards to 2 of the 3 rails. I had to fight them to even put up the third rail that I was promised and then the did not even screw the board to the rail. Posts that were set on concrete are the worst I have seen, the are are completely insecure. One gate is not even where it was supposed to be. Contacted then almost a week ago about my issues and they have not even responded. This was the biggest mistake I could ever have made. Never trust them! I will never step foot in a Lowes again for anything! read more