We asked for an estimate on installation of a water softener and an RO system. Turns out a water…read moresoftener is not possible with our setup but RO system is. After a week, never received an estimate. Contacted the office via email and called the plumber who came for the estimate, leaving a voice message. Crickets. If you don't want the work just say so, don't waste my time.

Chase assessed and solved the problem very quickly. He was friendly, and the price was fair. Highly…read morerecommended.

Woke up this morning to a sheen of water across my basement floor. Sump pump failure!…read more Ran a list of local plumbers and found highly rated Embrich. Can't say enough about what a great experience I had with them. Professional, courteous, knowledgeable, empathetic and follow thru- they checked all the boxes and I am so appreciative that I found them. Woman I spoke to on the phone initially thought she could have someone out first thing tomorrow morning, but she must have sensed my panic haha and told me "they got me" and promised to find a way to get a truck out today. They followed thru-Cody and Jack arrived a couple hours later, diagnosed issue, presented three different solves at various price points and offered guidance on plus/ minus of each. We selected an option, and they installed by mid-afternoon, and taking the time to walk me thru the fix, how the new equipment works and what to watch for if future issues occur. Well done Embrich!

On June 10th we had 3 toilets replaced by embrich plumbing. The same morning I noticed water in the…read morebasement coming from the air conditioner. A hvac service representative was sent out named Joe, he looked at the ac and it was frozen solid. If I recall correctly it was one of our first 100 degree days and no a/c. Moments later my husband came home and had to be rushed to the hospital for an emergency surgery. I was never told clearly if I would have a resolution for the a/c bc in my brief encounter with Joe, he said he could not effectively resolve the a/c issue. I had to leave to take my husband to the hospital. So no action was taken or we did not use this company because I had a sick family member and could not be present at home because all of my time was needed at the hospital and my young child. We paid the bill full and clear. Even signed up for a monthly membership. Fast forward to today, I have a huge leak in my primary shower, I called to have a team member come out and take a look. They told me that would not be servicing my home because I was rude to Joe. I was NEVER was rude, I may have been panicking but was never rude. I had a family emergency that had to be dealt with. I Did not have time to talk about all 3 of my ac units and wait for another more seasoned team member to come out to detect the problem and resolve the situation. I was texted by the owner for a follow up that day, but as mentioned, I was right smack in the middle of a family emergency that took precedence over anything else. No further contact was made to me. I was just cut off my membership with no notice and the customer care manager told me that they were no longer willing to service my home because Joe thought I was rude. Wow. Just wow. Every other team member (I have had 3-4 embrich contractors come to the house with a great experience, turns out one bad apple will spoil the bunch. Hate to give a bad review but what an embarrassing and humiliating experience. With embrich, expect to be judged and unfairly treated with no human empathy or care. I guess there is no team in membership. Very disappointing and very unfortunate. Talk about rude.

I called Crafton Plumbing two days in advance to set up a time for them to come but they didn't…read moreshow up! The were apologetic on the phone when I called to ask where they are so I figured to reschedule a time that same day but they never showed up. Very disappointed and I hope they can do better in the future.

We really like using Crafton for all of our plumbing needs. They're always upfront and honest…read moreabout what we need and don't need done.

Honestly, I did not know that Steele Plumbing existed until I found him on Yelp. He answered…read morequickly, and he had my problem fixed within 4 hours of contacting him, and it was not an emergency. I expected the normal 2-3 day wait time for non emergencies, and was very surprised to have a 4 hour (or so, I didn't time it) fix. He did a great job, didn't try to up sell to fancier equipment, and finished in a blink of an eye. It's also nice to support local small businesses instead of the behemoth companies that are taking over the service industry. I will be using this company for future plumbing incidents. Being a commercial property, there WILL be future plumbing incidents. It was refreshing to use a company who just did what needed done without 3 phone calls to get them there and the inevitable "how did we do?" follow up call.

This was the first time I used Steele Plumbing. Working with a local small business is so much…read morenicer than the larger companies. He responded quickly. My sump pump had gone out during a very rainy few days. He didn't mess around. I told him I wanted to upgrade the system. A day or so later (due to my schedule) he changed it out within an hour! I highly recommend A.J. He is kind, polite, honest, and professional! Thank you!

After having two sinks refinished, replacing the old corroded drains got complicated. Six trips to…read moreHome Depot and Lowe's got me most of the parts I needed, but there was a pipe stuck in an awkward position that I didn't want to saw out, then a slow drip that I couldn't cure, no matter how many joint compression washers I tried at varying degrees of tightness. Enter Excel, whose plumbers ten years ago installed a new bathroom and water supply lines throughout the house. This visit, Brad put together my drains in about an hour. I was able to test the guarantee, as another drip appeared shortly after Brad's Friday departure. When he returned on Monday, he found one of the new parts was cracked, which somehow made me feel better that I'm not the only one whose plumbing result isn't perfect. True to his word, no charge for the second visit's parts and labor.

Top-notch. Edwardsville's Plumbing has done routine (drain water heater) and large jobs (replace…read morewater heater) for us. Always professional, clearly communicating schedule and price estimate, and quality work. Post-Covid, when it was really hard to find repairmen at all, I mentioned to Jeff my frustration at not being able to find an electrician to replace all the baseboard heaters in the house (one of them already broken, the rest just old). He said, "I can do that!" He measured the existing heaters, showed me some options for replacements, and ordered what we picked from a Canadian company. The ordering and delivery proved difficult (we were still seeing lots of supply chain and transportation issues all over the country) and Jeff stayed on top of the whole process, keeping us informed of delays, working out issues with the shipper. When the heaters finally arrived, Jeff and his team installed them in a morning, and hauled the old ones away. As usual, the work itself was expert. Billing for the work was exactly per the estimate. I really appreciate Edwardsville Plumbing's professionalism, ability to do work promptly and neatly, and jump in and go way beyond my expectations. Highly recommended!

From the owner: Edwardsville Plumbing & Heating Inc. is an Edwardsville, Illinois based residential and commercial…read morePlumbing & Heating company that has been serving the Metro-East area, for over two decades. Our Illinois State Licensed Plumbers and our quality workmanship have earned us a reputation as one of the area's premiere Plumbing & Heating contractors. We are the professionals you can rely upon, "to do the job right". Every plumber working for us is a licensed professional. Licensed by the State of Illinois-Department of Public Health, either as a journeyman or as a plumber's apprentice. Don't be fooled by the "local handyman". If they are not licensed, they cannot provide plumbing services. It's the law.

Fast work, reasonably priced. Honest and nice guys! Our water heater needed replaced. They had a…read morenew one delivered, installed it, and took the old one away. Took the time to show me how to adjust it if needed.

From the owner: W J Plumbing provides residential and commercial plumbing services to the St. Jacob, IL, area.read more