I called Crafton Plumbing two days in advance to set up a time for them to come but they didn't…read moreshow up! The were apologetic on the phone when I called to ask where they are so I figured to reschedule a time that same day but they never showed up. Very disappointed and I hope they can do better in the future.

We really like using Crafton for all of our plumbing needs. They're always upfront and honest…read moreabout what we need and don't need done.

Everyone has their own expectations, but I have to give Tiger 5 stars. They continue to help my mom…read morewhile I live in another state and they have been fantastic. Fixed all issues and pricing is competitive to others. They also come out and periodically check the furnace and AC and Kelvin is absolutely amazing. Personally I recommend them!

Had Alex out today to do our annual plumbing inspection! Alex was very polite and professional!…read moreEverything checked out fine and in very good shape! Always enjoy Tigers service plan.

The gentleman I talked to was very pleasant and very helpful and when he found out that the problem…read morewe were having was with a commercial toilet list that had just been installed he was saying that's not the type of work that he does and he gave me a recommendation to somebody and he was very helpful and I would recommend calling him and at least checking out his service.

I could have died from carbon monoxide poisoning. I hired Frank, he never told me his last name, to…read morerepair two bathroom drain pipes that shared one wall in early March 2026. I asked him if I would need a work permit pulled for these repairs and he said "no". I thought F.S. Plumbing was a licensed plumbing company. I later found out it is not a licensed plumbing company. I also found out from both St. Louis County and St. Charles County that a permit would have been required for these four repairs. When Frank came out to do the work, he tore out a part of the wall in my bathroom, he said the only way to repair both drain pipes was to cut a hole into the metal vent that was inside the wall. I asked him if it could be easily repaired and he said that it would be an easy fix and that I could fix it myself with a piece of metal and a few screws. He told me he thought it was a cold air return. When I told him my cold air return was in the hallway, he didn't respond. I then told him I thought that was the vent coming off my furnace and asked if he wanted to go to the basement to look. He had been in my basement earlier to look at my outdoor faucet pipes since he was going to repair them as well. He declined going to look in the basement to see what the vent was and he proceeded cutting into the vent. He cut a large hole in the vent and the way that it was cut I saw no way to repair it since the one drain pipe was running right through it. I decided to Google "can you cut a hole in a furnace vent?" I got the quick response of "absolutely not". I called my local fire marshal and he agreed that it should have never been cut due to it being the furnace and water heater flue vent for carbon monoxide release. I called a retired HVAC friend and he said Frank, a plumber, should have known that you can't cut open a furnace flue vent. He told me not to pay Frank until I found out how much it would cost to replace the flue section. After I researched and found out this information, Frank asked to be paid. I told him I couldn't pay him that day until I found out exactly what it was going to cost to replace the flue vent. He said he wouldn't leave my house until I paid in full. I felt threatened and intimidated so I wrote him a check for the full amount of $1495. Frank left the house and, I found out later, he immediately drove to my personal bank (of the check) and cashed the check that same day. Also, when Frank left my house, he didn't tell me to not use my heat or hot water, or to turn them off in the basement. I could have died of carbon monoxide poisoning if I hadn't called my friend, later, who told me this fact. My friend told me how to shut off the gas furnace and water heater valves after Frank left to cash my check. I didn't have heat or hot water for over two weeks until the flue vent was ordered, delivered, and replaced. (The vent was a special order and came from out of State since it was a vent from the 1960's and no other manufactured flue vents would fit properly or safely). Frank refused to pay for the repair which turned out to be a replacement of the section of flue vent between the two bathrooms. I got 4 bids for him so he would see I was trying to get him the lowest price for the flue replacement. The HVAC bids ranged from $1500 - $2500. Frank came over to my house a few days after his initial work and said he was going to "fix" my flue vent. He was holding a tube of caulk and a piece of metal. I told him again that the flue section had to be completely replaced. He didn't believe that the flue had to be replaced even though a fire marshal and six HVAC guys said the situation was very dangerous and the vent section had to be replaced. I spoke to Frank, off and on, for three weeks giving him ample time to do the right thing and pay for the flue replacement. He refused, and the last time I texted him he texted me "God is watching". I had the flue vent replaced and I paid for it. I, also, had to have another plumber redo the drain pipe repairs that Frank charged me $895, I had to pay an additional $1000 for the drain pipes to be moved to the correct position, away from the vent. I had to have the wall repaired with new dry wall and tape since the HVAC man had to tear the wall out to get to the entire flue vent. I contacted YELP in late March since Frank has the red YELP GUARANTEE but they have not responded to my filed claim. I have contacted the Missouri Attorney General Consumer Complaint department and they have opened complaints against YELP and F.S. Plumbing and are currently investigating the claims.

Steve did an excellent job diagnosing and changing out my toilet. He was very accommodating.read more

Mike and his crew did an excellent job on our home project. They were very attentive to our needs…read morewhen needing to turn off our water for extended periods of time. They were easy to deal with. The sewer removal and replacement final project looks great. They were professional, on time and actually got the project completed a day early. I will recommend them and be using their services in the future.

Woke up this morning to a sheen of water across my basement floor. Sump pump failure!…read more Ran a list of local plumbers and found highly rated Embrich. Can't say enough about what a great experience I had with them. Professional, courteous, knowledgeable, empathetic and follow thru- they checked all the boxes and I am so appreciative that I found them. Woman I spoke to on the phone initially thought she could have someone out first thing tomorrow morning, but she must have sensed my panic haha and told me "they got me" and promised to find a way to get a truck out today. They followed thru-Cody and Jack arrived a couple hours later, diagnosed issue, presented three different solves at various price points and offered guidance on plus/ minus of each. We selected an option, and they installed by mid-afternoon, and taking the time to walk me thru the fix, how the new equipment works and what to watch for if future issues occur. Well done Embrich!

Embrich did everything right, except unfortunately one very big thing that knocked them down 2…read morestars. They were on time, professional, courteous, and produced high quality work. The thing they did not do well for us is called price gouging. We absolutely could not believe the price tag for what was done! We had 2 kitchen faucets replaced that WE supplied. The job took less than 2 hours, and we were charged $946. In other words, $500 per hour for labor. Seriously? Does Embrich charge everyone $500/hr.? Extremely disappointed in this and made me question their claim to "integrity". If you are considering using them, beware of outrageous price tags!

The individual technicians/engineers who come have been superb, shout out to Isaiah Smith and Mark…read moreAguilar whose service was professional, friendly and courteous. I give them both 5 stars. But the company itself, I give 2 or 3 stars. My experience over the last year has been this: They book you 4 or 5 months out because they have too many customers and cannot handle the volume of clients they have and even then, they call the day before to try to reschedule your appointment.

Wish I knew then what I know now!…read more Water heater went out, 80-gallon. Tech arrived unprepared to replace because apparently I am unable to figure out that not having hot water come out of the faucet, and water leaking out from under the water heater, is because the water heater died. So, the tech verified that the wet stuff around the base was actually water, asked if I had any hot water coming out, took a picture, stated it was no longer under warranty, wrote up a replacement order which, my bad here, I didn't review but I did approve. Well, it was for a 50-gallon water heater, not an 80-gallon water heater. HMMMM...my word against his as to what we asked for. Two techs came out the next day, told my wife she did not need to come down to the basement area, went downstairs for a couple of hours using the back stairway up into the garage to come and go. Came to her at the the end, said they were done, tested it, and had her sign the papers. No, she didn't check the work so was unable to ask why the smaller water heater. I come home from work and go down to check things out and to my surprise I see the smaller water heater. They say, call us if you are not satisfied and we will make it right. Well, their idea of making it right was to charge us another nearly $2,000 to put in the larger water heater. Simply said, well, you signed for it and your wife signed for the actual work. Talked to Jaime, service manager, who offered up that they are definitely more expensive than others and is she right or what? Over $3,000 for a 50-gallon, with my service plan discount and a military discount, and well over $5,000 for an 80-gallon. Called around and was quoted just over $3,000 for an 80-gallon, and that is what I wish I knew then that I know now. Service was not better than anyone else but their cost is ridiculous! Highly recommend going with anyone else other than Morrison!

Simply the best! Offers military discounts and does great work!! Installed an anode rod without…read moreissues and unlike some other companies with stripes. This is our "go to" service...they will take care of you and ensure your issues are resolved without breaking the bank.

We asked for an estimate on installation of a water softener and an RO system. Turns out a water…read moresoftener is not possible with our setup but RO system is. After a week, never received an estimate. Contacted the office via email and called the plumber who came for the estimate, leaving a voice message. Crickets. If you don't want the work just say so, don't waste my time.

They are the gold standard to which you should compare plumbers. Prompt and communicative, they…read moreshow up when promised and call to keep you informed. They leave the campsite as they found it, so no worries about fixing the fix. Smart in their suggested solution, they can guide you to the best choice for your needs. They are my default choice for plumbing.

Faucet stopped delivering hot water. Blockage from old solder deposits had accumulated in the line…read more Shown the large chunks extracted from original construction, replaced line and resolved problem efficiently. I do recommend this contractor.