Woke up this morning to a sheen of water across my basement floor. Sump pump failure!…read more Ran a list of local plumbers and found highly rated Embrich. Can't say enough about what a great experience I had with them. Professional, courteous, knowledgeable, empathetic and follow thru- they checked all the boxes and I am so appreciative that I found them. Woman I spoke to on the phone initially thought she could have someone out first thing tomorrow morning, but she must have sensed my panic haha and told me "they got me" and promised to find a way to get a truck out today. They followed thru-Cody and Jack arrived a couple hours later, diagnosed issue, presented three different solves at various price points and offered guidance on plus/ minus of each. We selected an option, and they installed by mid-afternoon, and taking the time to walk me thru the fix, how the new equipment works and what to watch for if future issues occur. Well done Embrich!

On June 10th we had 3 toilets replaced by embrich plumbing. The same morning I noticed water in the…read morebasement coming from the air conditioner. A hvac service representative was sent out named Joe, he looked at the ac and it was frozen solid. If I recall correctly it was one of our first 100 degree days and no a/c. Moments later my husband came home and had to be rushed to the hospital for an emergency surgery. I was never told clearly if I would have a resolution for the a/c bc in my brief encounter with Joe, he said he could not effectively resolve the a/c issue. I had to leave to take my husband to the hospital. So no action was taken or we did not use this company because I had a sick family member and could not be present at home because all of my time was needed at the hospital and my young child. We paid the bill full and clear. Even signed up for a monthly membership. Fast forward to today, I have a huge leak in my primary shower, I called to have a team member come out and take a look. They told me that would not be servicing my home because I was rude to Joe. I was NEVER was rude, I may have been panicking but was never rude. I had a family emergency that had to be dealt with. I Did not have time to talk about all 3 of my ac units and wait for another more seasoned team member to come out to detect the problem and resolve the situation. I was texted by the owner for a follow up that day, but as mentioned, I was right smack in the middle of a family emergency that took precedence over anything else. No further contact was made to me. I was just cut off my membership with no notice and the customer care manager told me that they were no longer willing to service my home because Joe thought I was rude. Wow. Just wow. Every other team member (I have had 3-4 embrich contractors come to the house with a great experience, turns out one bad apple will spoil the bunch. Hate to give a bad review but what an embarrassing and humiliating experience. With embrich, expect to be judged and unfairly treated with no human empathy or care. I guess there is no team in membership. Very disappointing and very unfortunate. Talk about rude.

Called Roto Rooter on Father's day late afternoon. Initially we were told nobody would be…read moreavailable. I was panicked and Alana searched out a technician. Excellent customer service on her part to ensure we had a tech that evening. Mike Bouden was sent out and was professional and courteous. We highly recommend Roto Rooter!

I contacted Roto Rooter regarding a clogged & leaky kitchen sink. Within apprx 1 hour or so after…read moreI called, the tech (Daniel) was at my doorstep. He was friendly, courteous & professional. He explained everything to me & was able to fix the problem. He also informed me of discounts available to me. I would use this company again.

We had water leaking from our tankless water heater. The technician that came was professional and…read morecourteous and figured out the problem immediately and fixed it in less than 30 minutes with a short piece of PVC costing approximately $12. We were charged over $600 for less than 30 minutes of labor. We repeatedly asked for an itemized bill but were refused. After several requests for itemizations that were ignored, we were threatened with lawyer's fees and a lien on our house if we did not pay.

Best service so far in the area. Had them repair a toilet flange and they were responsive and…read morepleasant. When we needed water heater repair I called them back and they again were responsive and knowledgeable. They call to confirm times and are great to talk to. I will definitely be using them again.

I called Crafton Plumbing two days in advance to set up a time for them to come but they didn't…read moreshow up! The were apologetic on the phone when I called to ask where they are so I figured to reschedule a time that same day but they never showed up. Very disappointed and I hope they can do better in the future.

We really like using Crafton for all of our plumbing needs. They're always upfront and honest…read moreabout what we need and don't need done.

We had to turn off the water to the house as the shutoff valve for a toilet was leaking badly. The…read moreplumber came quickly, reviewed the issue, had to go get a part and did the work quickly. I am having trouble getting the invoice from the system they use and had to ask for help. I have not heard back after leaving several messages.

From the owner: Trusted Plumbing Services – Your Home, Our Expertise!…read more Looking for reliable plumbing solutions? We’ve got you covered! From installations to repairs, we handle every project with quality, precision, and care. Our Services Include: - Bathroom and kitchen remodels - Drain cleaning and sewer repairs - Leak detection and pipe replacements - Water heater installation and repairs - Fixture installations (toilets, sinks, showers, etc.) -Emergency plumbing services Affordable Pricing – No hidden fees! Timely Service – We respect your schedule. 1-Year Warranty on all our work. Your Satisfaction Guaranteed – Quality plumbing you can trust. Call us today 6185604020 Let us make your home plumbing stress-free! Your comfort is our priority – Book your service now!

Exceptional service and work. Very thankful they were available to fix our gas leak. So glad we…read morefound them and they were available to correct our issues. Could not ask for a more honest and trustworthy company.

I called to request a repair for my water heater and the individual that answered was very…read moreunprofessional and laughed when I asked if they could fix a leak same day. He said "Good luck bud" and was very condescending.

Value, it costs me nearly $300 for the technician to wire a thermostat! He was very professional…read moreand the thermostat was in place but only needed a jumper cable. Oh well, they did get us up and running again so, that's worth another try.

Referral to neighbors during the heat of things was considered and acted upon by owners!read more

We asked for an estimate on installation of a water softener and an RO system. Turns out a water…read moresoftener is not possible with our setup but RO system is. After a week, never received an estimate. Contacted the office via email and called the plumber who came for the estimate, leaving a voice message. Crickets. If you don't want the work just say so, don't waste my time.

Chase assessed and solved the problem very quickly. He was friendly, and the price was fair. Highly…read morerecommended.

Home Plus Construction installed granite counter tops in my home and they did an absolutely…read morebeautiful job. Working with Shawn was very easy since he was communicative and always responded to any questions with a straight, honest answer. Shawn and his workers were only in my home for an afternoon while they were installing the granite, so I only had to worry about my kitchen being unusable for a little while. In the end, my everyone in my family loves the new look of the kitchen. It's amazing that one change like that can make the whole area seem like a new, updated room!

I would like to say that I am glad that Shawn Kim and I made contact on the very first day that I…read moreinquired via computer at Home Depot in O'Fallon IL in search of a paint contractor. From that day, my home has an entire new look in the inside. Shawn Kim and his workers did an outstanding job on my home remoldeling. Shawn and his workers put a lot in the work that they did for me. Shwan Kim and his workers did several projects on behalf of my home remoldeling. Just to list a few: Painted the whole inside of the home, enitre floor job - carpet, hardwood, tile and vinyl flooring. The clean-up job after the projects were completed. Shawn Kim also provided several ideas to help make the home look even better with the decoration tips. I would recommend this company to anyone that is looking for excellent, outstanding quality work.