The worst customer service I have ever experienced in my entire life. I was able to get the…read moreunlisted number from the robot on text message. 813-773-6473. I have called at least 10-20 times and no one will call back. I keep getting bills in the mail and I do not have a storage space anymore. I am lost for words. Does any one alive work at these places?

The facility is clean, well-lit, and feels very secure. The app is very easy to use and the…read moretemperature control makes it great for storing everything from furniture to art.

Moving to the area and needed a storage facility. When we arrived to see the facility we spoke to…read moreAl. Al was kind and explained everything we needed to know about how the process works. My husband booked it on-line and it was very easy and convenient. The day you move in is when the gate code is activated. With the gate code they provide you, you can drive in/out very easily. They are open for your convenience from 7AM - 9PM.

I gave this location 5 stars because of its cleanliness, friendliness, and exceptional customer…read moreservice provided by the Facility Manager Rose. Much better than the previous manager, I'm happy to see that they have made some changes and placed an emphasis on the quality of service they provide.

Terrible. After several months of renting they raised my rate 105%. When I complained, they offered…read moreraise my rent by just 10% over the next three months if I agreed to the 105% rent increase after that. I cannot reach a human being for customer service. Avoid at all costs.

Great assistance from both Dell & Angela they communicated clearly my options…read more Again good experience

This is an amazing facility I recommend to everyone. The manager goes above and beyond with…read morecustomer service. If you have any questions or concerns just call and they will be quick to help you. Over the few years that my items have been stored here, the facility remains clean, air conditioned, well maintained. Very happy with the service here.

I signed up for storage at this place and within a month, they jacked the rate up - more than 2x…read morethe rate that we had agreed. Their strategy is simple - get you to spend the time and money moving your things in and then raise the rent because they know it's expensive to move again. It's an unfair business practice and I wish it were illegal. Be wary of this company in general and this location in particular.

I had made a reservation online for a unit at the 8230 N Dale Mabry Hwy. Tampa, FL . When I went to…read moremake a payment to register the space I had difficulty making the payment online. I called the office and spoke with Shelly who help me with signing the agreement by phone. She resolved the issued and helped me step by step to get me to the payment section after signing the required documents. She was very patient.

Signed on a storage unit today. Overall, no major issues. The facility is clean and well…read moremaintained. They have drive up units and climate control units inside the building. The young lady at the office was very nice and completed my lease very quickly. The unit roll up door opened very smoothly, inside unit was clean as well, and the location is convenient. Few things to take note of: 1. They will automatically add their insurance fees with no option to opt out for the first month (1st month is free). Now, If you have your own insurance, you will have to cancel theirs after 1st bill. I guess it's done since they count on clients forgetting to cancel later.. It's just as tricky as auto renewals that I always forget to cancel. 2. Bring your own lock or you will be charged extra - They use a regular pad lock. 3. If you get an indoor unit, DO NOT leave the office before asking for the exact location of your unit, for directions, and which entrance is the closest one. Trust me on that! If not, you'll find yourself lost in a maze, with no signs anywhere and the isles paths makes ZERO sense. There are at least 4 different entrances to this building and I think I walked in and out every single one of them, took multiple different elevators, and moved my car 3 different times trying to locate my unit. It was a great workout for my 72 years old muscles - yes I still have some God bless :) 4. Just as there was no sense with isle path numbers, no sense with the gate code either. Normally storage facilities gate code will be a combination of your unit and last 4 of your phone number. Here it's just a bunch of random numbers so don't lose the sticky note handed from the representative with your code. You will need it for both enter and exit. They really need to have signs on every entrance and inside the building before each isle. They should provide guidance to new clients on how to find their unit as well. There were 2 other people lost in the maze just as I was.

I would like to talk about my StoreRight experience. After learning that Susan, the manager, was…read morenow employed at the StoreRight at Land O' Lakes, I was thrilled because I used to store at the other location where she used to work. When I visited her and the brand-new facility, I was astounded by the setting, the cost, the clean restrooms, the well-kept units, and the staff's professionalism and friendliness. This location is among the greatest in Wesley Chapel and Land O' Lakes. I absolutely recommend it. The fact that they genuinely care about their clients is what caught my attention. I was impressed by the welcoming atmosphere in the front lobby, which includes coffee, water, pastries, and more. What a wonderful location. P.S. I am shocked to see how negative remarks were made in the previous feedback, with which I absolutely disagree. You can feel the welcoming atmosphere at StoreRight as soon as you step in, complete with friendly staff and soothing music. I applaud both Susan and Mark for the outstanding job. Thank you Susan, Mark and StoreRight

do not rent storage here dirty bugs rude people working there and poorly maintained avoid this…read moreplace and go to one of the other many storage unit facilities in the area

I'm honestly beyond frustrated and disgusted. I stored my belongings here thinking they would be…read morekept safe and in decent condition, but instead, everything I own ended up infested with roaches. When I came back to my unit, I found roaches crawling all over my inside boxes, on furniture, and even in items that were sealed. This wasn't a small issue either, it was a full-blown infestation that clearly had been building up for a while. There is no way this level of problem just appeared overnight. This tells me the facility is not being properly maintained or cleaned, and there's a serious pest control issue that management is either ignoring or not handling effectively. Now I'm stuck dealing with the stress, cost, and emotional toll of trying to clean or replace my belongings. Some things can't even be saved. I trusted this place with everything I own, and they completely failed. I would not recommend storing anything here unless you're okay risking it being ruined

From the owner: Store your belongings at Extra Space Storage on 8323 W Hillsborough Ave in Tampa, FL today. Our…read morelarge selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, non climate controlled units available, parking spaces, elevator access, wide drive isles and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

We had great service for over a year. New management and they continued to charge us for months…read moreafter we moved out and vacated the property. Attempted to get it rectified and was unable for 2 months. We got the run around from the new owners who we found out never proceeded any refund even though they claimed they did. Had to take it to corporate level and the issue was rectified in less then a week. As new business owners they are in trustworthy and rude. They are horrible at customer service and truly liars and thieves as they never followed through nor had any intention to do so. Plenty of other businesses in the area ...I would avoid this business at all costs.

Friendly staff, clean, fairly priced, and reasonably accessible to main roads in beautiful Downtown…read moreLutz.