We had great service for over a year. New management and they continued to charge us for months…read moreafter we moved out and vacated the property. Attempted to get it rectified and was unable for 2 months. We got the run around from the new owners who we found out never proceeded any refund even though they claimed they did. Had to take it to corporate level and the issue was rectified in less then a week. As new business owners they are in trustworthy and rude. They are horrible at customer service and truly liars and thieves as they never followed through nor had any intention to do so. Plenty of other businesses in the area ...I would avoid this business at all costs.

Friendly staff, clean, fairly priced, and reasonably accessible to main roads in beautiful Downtown…read moreLutz.

The facilities are clean and well maintained, and the storage is centrally located and easy to get…read moreto. My 5 star review is for Houston and his amazing customer service. Even though I already have a unit with this facility, Houston still treated me like a new customer. He walked me through the entire process and gave me information about my contract I wasn't told before. He is extremely helpful and helped me find a unit close to my first one and walked me through a the maze of units to show me a better route to get to both. Houston made my day and restored my faith in customer service.

Easy process to reserve a storage unit. I was impressed how the staff contacted me when they saw…read moresomething wrong with my storage unit door. They met me and repaired it immediately.

For the most part, our experience with Midgard storage was fine. The price was decent, we were…read moregiven a gate code with extended access so we could bring things in even when the office was closed. The hallways are well lit, they offer plenty of carts to assist with moving in and out and there is lots of space available for wrapping, packing and sorting items while at the unit. The only thing keeping this review from being higher is their silly policy of giving them a months notice before moving out. We told Midgard up front when we planned on moving out but failed to re notify them a month prior. As a result, we have a storage unit sitting empty for the next month that we had to pay for.

Unless you are going to go in personally and pay your bill every month, AND GET A RECEIPT!!, DON'T…read morego here (the Lutz, FL facility). this place is so ill-equipped to handle any administrative activity, you will pull every hair out of your head before you get your account reconciled. I offered them proof of payment with bank statements, emails, phone calls, personal visits to the facility, and they were STILL incapable of understanding and processing payments made to the account. Ultimately, after months of correspondence, and finally contacting the executives of the parent company, it was determined that.....guess what,.....I was right. (But not before my credit rating was affected.) Find another storage facility unless you want to be bald.

How do you successfully rent a storage unit 200 miles away, with short notice and last minute…read morechanges on the day of the move? Simple! Call Terrace Storage and Chrissy will take care of everything with a fantastic disposition and professional manner! I was especially impressed when Chrissy was able to get me all set up with additional space I thought was needed just hours prior to moving in, and even allowed access to movers after hours. Seamless transition thanks to her superior customer service skill set! Also note it's a beautiful facility that's well planned to take care of all your storage needs. Great large ramp, secure and well-kept building. Thanks Chrissy!

Great customer service, facilities are clean, and pristine. I trust that I made the right choice to…read moreuse Temple Terrace Storage Center to store my belongings. Thank you Veronica and Jay.

Let me first state, Covid has zero impact on customer service and what you book mark your business…read moreas "climate controlled storage." Thousands in dollars worth of stuff is now trash! All golf club handles, melted. $2K bow, melted the coating. Anything of that nature, ruined. I'll learn more as I empty the unit. I would HIGHLY advise against them if you truly need climate controlled! When I approached the individual in the office regarding this, his response was "call your insurance coNo any." Class Act! Zero stars if I could!

I stopped in yesterday to visit my new storage facility. I was SUPER impressed with the…read moreprofessional service I received from Elaine , plus the facility was very impressive. This location made it super easy to transition living in Hudson ,relocating to Tampa. SO GRATEFUL , thank you Elaine!!

Extremely Disappointed - Long-Time Tenant Treated Poorly…read more I've rented a 10x10 unit here for years, even before Public Storage took over. Since then, the experience has gone downhill fast. My rent skyrocketed to $300/month, while they were advertising the same unit for $52/month online. When I called to speak with a manager, no one got back to me--though I did get a token $25/month discount for a few months, conveniently after a $50/month price hike. The doors frequently malfunction, and the worst part is how poorly long-time tenants are treated. When I finally gave notice, the manager called me--only after seeing my move-out date. I told him I found the same size unit elsewhere for a fraction of the price, and he basically shrugged it off. No attempt to retain a loyal customer. Public Storage is gouging renters. Avoid this place.

IN MY OPINION PUBLIC STORAGE IS NOT GOOD!!!!! THEY ARE NOT CUSTOMER FRIENDLY TO DIFFICULT TO RENT…read moreFROM!!!! They do not appreciate clients who have been with them for years. I would not recommend them to anyone. They strong-armed us into buying the insurance and they would NOT accept our homeowner insurance policy from Citizens Property Insurance a STATE RUN-Insurance Company. They threatened us regarding our unit and called us their multiple times to provide our homeowner insurance, and they said the coverage was not enough even though our homeowner policy was over $650,000 and they would lose our policy we submitted to them. Their management crew located at 22831 Preakness Blvd in 2022 and 2024 was not good. Also, the elevator did not work during the Holidays (November and December). They also kept increasing the price to our unit and new clients they would rent the units there for a $1.00 a month while they are increasing loyal client's units by 100%.

We needed a local storage unit where we felt like being treated like family was important for us…read morebecause our father had just passed away and his belongings was what we were storing. It was a long day of moving and we arrived within the closing hour and the manager was very kind in letting us unload and even upgraded our unit because we needed more space. A real experience with real people. Thanks Wesley Chapel Storage for all the help. -Your friendly neighborhood veteran.

Nothing but good things to say about Wesley Chapel Storage. I thought the prices were very…read morereasonable (we even got a promotional rate for the first few months). The staff was always friendly...especially Suzanne who I dealt with the most. She always had a smile and would listen to me vent about how much I hated the moving process! Would definitely use them again if I ever have the need.

This is not your average storage space. These workers care about their customers and the facility…read more I've spoken with them on the phone several times and never have they been anything but PROFESSIONAL, and kind. The facility is spotless clean and well maintained, so that's also indicative of the 5 star excellence this facility offers.

Great customer service! The location is great and the facility is so clean. This is our third unit…read moreat this location.

Scam!! I was paying 80$ a month. Then they charged 150$. Said occupancy n current demand of space…read moreis needed. So prices goes up automatically. They can do me a favor and lower price to 90$ some odd dollars. Such bullshit. They chose to make an extra 70$ to lose me as a customer for the next year plus. Bunch of idiots.

Front office staff 5 stars!! They are so accommodating, and quick to respond…read more The 4 stars is for our overall stay. We stayed 6 months. During this time we went through several storms. We ended up having water damage and mold issues with several of our items in both of our units. Also we had an issue with an ant and roach infestation... As far as location, very easily accessible. However, driving between the units, is tight. Especially if your pulling a trailer or in a huge moving truck. I think price was very fair and auto pay made it easy.