Truly recommend this place. I needed a storage unit quickly and had one within 20 minutes. Mike is killer, he was super friendly, helpful, made sure I had everything I needed. I was lacking a lock and he knew I was moving stuff so he went down ans grabbed one and left it for me at my storage unit and told me don't worry about it and just call tomorrow to pay him for it. The location is convenient, easy access, and unit work perfect. Mike made this whole process so easy. I'd definitely recommend this place read more

This is one of the best storage units I've rented from (and I've rented from at least 8 or 9 over the years). Mike the manager is very responsive, friendly, and helpful. I submitted a request online in the morning and had a unit within an hour. (Would have been faster if I had gotten there sooner.) The process was simple and fast. The unit is located above my building and is easy to access, feels safe, and is clean and dry. Would definitely recommend! read more

We've been a customer of Seaport Storage for years. Brian was the best! He was so attentive and truly a great guy. However, he left. And the place is under new horrible management. The place has really gone down hill. There are never any dollies available when you need them. Items were stolen from someone else moving out when we were there. Beware old members! They changed the cancellation terms of the contract with the new management (in terms of the number of days needed to notify of move out), and tried to charge us an extra month. We showed them our original contract and they still charged us! To top it off the staff said the manager would get in contact with us and has yet to return our call. Such a shame. This place used to be great. read more

Convinient storage location in Channelside. We chose for location and because they blast the AC. Sorts tricky to find and takes a while to get upstairs since they're on the 6th floor of Bell Channelside. It was easy getting set up. The manager was friendly and got me in and out quickly. Rates aren't too bad for being in the city with all day and night access. read more

SO CONVENIENT to have a storage facility at the top of your apartment building! A neighbor called it 'an extra bedroom' when I ran into him moving my stuff in! The staff both on the phone and in person were super accommodating, and met the internet price, even though I was booking over the phone. Mike, the supervisor on site, made sure to take me through the options, and made sure I understood everything fully! Definitely recommend! read more

Unfortunately, Benjamin's post is still accurate and nothing has changed/improved. I've been a long-time tenant with (2) storage units, but the lack of customer service and price increase(s) is forcing me to re-consider my options and look elsewhere. My biggest complaint aside from the semi-annual price increase - cart accessibility. It's very difficult for one person to move heavy storage bins without a dolly or cart. It's a tad bit frustrating when you load up your Tahoe on a Sunday, drive to the storage unit on Monday, but can't unload it because there are no available carts. Common sense would tell you to simply call the onsite office manager to gain access to locked up carts, but quitting time must be 3:45pm on Monday's. I'll try back the next day after 10am to give him plenty of time to get up and running, but before 11am in case that's lunch-time. BTW...who locks up carts?? I don't want this to be all bad news, so I'll give them 1 star for Climate Controlled A/C and 1 star for Security. I opened up my storage units and everything is in place - I just can't move anything to/from. However, it's nice to know my old water bed and the wife's holiday decorations are safe and sound - resting comfortably in a nice, climate controlled environment. read more

For the last few years I've spent my money on a "convenient", 24-hour access storage unit at Seaport Storage (on the 6th floor). In the last month I've gone to the unit on four different occasions to empty my "convenient", 24-hour access storage unit on the 6th floor. Every time I've been there...not a handcart to be found. I finally called the office and was told that if I wanted a handcart to empty my "convenient", 24-hour access storage unit at Seaport Storage, they were available only between 9am and 5pm. Apparently people who steal them set the standard for the paying customers of the storage unit. So I loaded up my wheelbarrow in the truck and brought it with me to remove by belongings. So much for convenience. If you need 24 hour access and have a lot of stuff to move around...you may want to invest in your very own garden wheelbarrow. If we could get out of work to get a handcart between 9am and 5am...we wouldn't spend money on a "convenient", 24-hour access storage unit. read more

This storage facility is air conditioned, clean, and safe. Since I live in Seaport Channelside apartments, you can beat the convenience of having onsite storage. The place is well lighted and ventilated and rates are quite reasonable. The Manager, Brian, is very easy to work with and friendly. I highly recommend this facility. read more

I am a client who has also noticed the complete 180 this place has taken. Agree with the other comments about location, and that's the positive. I went over to my unit yesterday after work to grab a few things. The other reviews are right. No carts to help you get up to the 6th floor and get your items moved, and only a number to call during business hours for help. Hmmm.....if I could move my things during business hours, then I would. However, I also have a job so need to go before or after work. What do you guys suggest? Mgmt needs to find a solution. Simply stating carts were being stolen is not acceptable, or fair to penalize your current clients as a result. For the rent I pay at this facility, then they could buy 10 carts a month, or a small camera to watch a check-in/out process. Seaport needs to figure it out, or just plan to lose clients. Overall bad experience and the cost doesn't support the level of service I'm seeing. read more