Awesome storage facility. Amanda is a gem! From the first day I met her she was happy and full of…read moreawesome tips that really helped me stay organized. She told me to take a picture of my gate code card and her office number which was GENIUS. The office staff is very friendly and helpful. So many times my scatter brain would forget to make a payment and never once did anyone hassle me or make me feel bad. They gave me polite calls to remind me and even helped guide me through their online payment portal. I was always running late and keeping them after closing hours with my questions. They never rushed me out and were always friendly and willing to help. Knowing that I was on a super tight budget because of divorce, Amanda helped me weigh all my options to find what was the most affordable for me and even let me borrow a lock that someone had donated. :-) I appreciated that more than she will ever know and that small gesture of compassion and kindness made me feel appreciated and will keep me loyal to Storage Haven for future storage needs.

Starting price was $75 bucks, went up to $89 after which was normal and i expected. 2 months later…read morewe got a jump to $184 per month. When I called, they said this was a standard market adjustment. So in 3 months time, the 'market rate' doubled. They would not negotiate on this rate or reduce to our original rate from just a few months prior. Edit: I see you responded. I contacted that number before posting the review and was told there was nothing you could do and that an 100% increase after 3 months was normal.

What a wonderful and very clean property and storage facility. Also they are well priced…read moreconsidering the growth in the area. Also they are right across the street from the Pasco Fire & Sheriff's Office. Oh and if you're lucky you might get Jeff the Assistant Manager. What a guy! He is very friendly, knowledgeable, thoughtful and brings customer service to the next level! I was so impressed with his help and solution to an issue I was having. To the manager or owner, Jeff needs to be a manager of his own store. My wife and I have had interactions with Jeff three times and he always goes above and beyond! Folks, your choice! You might find cheaper, but it won't be near as good as this one. Thank You, Thomas & Nina Goldberg

We have had the most amazing experience at this storage unit facility. Kenneth in the office has…read moretruly made this experience so easy and stress - free. He made sure we were able to continue into 2024 at a great price! We love working with him! The facility is always clean and we feel comfortable with all of our items in storage!

We rented a Uhaul from Debra and she was very helpful in getting us out quickly when she realized…read morewe were in a hurry. We really appreciated this and will definitely return again when we need a truck

I rented a U-Haul truck to move to Temple Terrace about a week ago. The rude lady at the counter…read morecalled me the next morning after I'd dropped the truck off to say that I damaged the truck on the back end and I hit a yellow pole that they matched the paint up with. I said something like what are you talking about? She replied with her manager has it on video and they already let the truck go out earlier that morning and promptly hung up. I was dumbfounded because I didn't even put the truck in reverse. I pulled into their property, wheee my Uber driver, Brittany, was already there waiting on me, dropped the key through the slot and got in Brittany's car and was driven home. After complaining to U-Haul Corporate, they said they would follow up but I haven't heard from them. I still haven't seen the non-existent video. And to top it all off, I had purchased their $28 Safe Move damage waiver. So even if I had done any damage, I would have been covered. And I am not the type of person to lie about my mistakes. I will happily own them. But I do not appreciate someone falsely accusing me of something I didn't do. If I could give them zero stars, I would. Terrible people. Not sure if one of their employees damaged the truck and is trying to hide it under my contract since I had the damage waiver or what. All I know is I didn't damage the vehicle, I still have not seen the video nor been contacted by the manager/operator, Bill, nor heard anything from U-Haul. Please choose another company to help you if you have moving or storage needs. These people are clearly not on the up and up. You've been warned.

Stopped in (without appointment) to look at units to store college dorm stuff over summer. Got a…read moretour, facility very clean and great options to choose from! Betty was very friendly and helpful getting us signed up quickly that day!

Shopped all over our area. SmartStop had great promotions that were honored. Easy sign-up,…read morecourteous staff, clean and secure facility. Couldn't be happier.

Parked truck and trailer to offload storage when open. They had me towed, no call or notice. Pam…read morerefused to return my calls for reimbursement or customer service. Property owner would not return calls either. Postal service overpriced, PO just down the street anyway. Would never use them and buyer beware to the rest of you.

The storage has a parking lot sale ever so often. I just went as a seller to one and they would not…read moreallow anyone in the restrooms. Some of us are by ourselves and can't go back home to use the bathroom as we have stuff there to load. Neither Ace hardware that was in front of them or the storage unit themselves whom actually put on the sale would let anyone use the bathroom. I will never use either of these businesses nor will I subject myself to an all day with no bathroom to do their sale.

This is the NICEST U-Haul business that I have ever rented from! They are new, clean, and ALL of…read morethe employees are helpful and friendly. Here is what I wrote to our neighborhood Facebook page: Hi Y'All, Just wanted to offer a great review (completely unsolicited) of a U-Haul dealership that is very close to us. It is on 54, just east of Gunn Highway (just a few miles away from us). I am surprised that I am this excited about U-Haul, but many of my previous experiences have been average at best. But this one is Fantastic! It is new, has a ton of trucks and trailers, a complete moving supplies retail store, and storage. The GM Jean was offering to help, and the associates (Brenden) were amazing! Anyways, they are new, give them a chance if you need moving and storage services.

Long story short, we were unable to rent a small trailer at the Land O Lakes location because the…read moreconnection to the trailer lights was not working on our end and the person helping us was unable to diagnose the problem. Then we went to another U-Haul location where we ended up paying $125 for a cargo van with gas and mileage to pick up a couch 30 miles away. The trailer rental would have been $18 for the day. I researched U-Haul locations and chose this location because they install hitches. We had our hitch installed last August in Virginia and it was still under warranty. A really nice young man named Justin came out to help me. He tested the connection and confirmed it was dead. He asked me to pop the hood where he proceeded to show me where the fuse was (connected to the battery) and confirmed that the problem was a blown fuse. He took the fuse and checked the shop to see if he had a spare one. He didn't. He then told me that if I drove a couple of miles up the road to the AutoZone, I could purchase a new fuse there and if I came back, he would test it. When I returned to the U-Haul location, I got everything ready so I wouldn't take up too much of Justin's time. I inserted the new fuse and open the trunk to make the connection available. Justin came out and tested it. He confirmed it was working and showed me the tester so that I could understand what I should be looking for. I asked him how did he know the fuse was blown? He showed me the old fuse and a new fuse and I understood. If only someone at the other two locations could've checked the fuse for us, it would've saved us a chunk of money, time and effort. Justin was so kind and friendly. I can't say enough nice things about him. I really appreciated his time. Highly recommend this location.

Amazing! This was our second time using B & T; this time we did an across FL move. These folks are…read moretrue professional. They take such care of the belongings - wrapping furniture, setting things carefully. Besides being gentle with belongings and the walls, they are kind and courteous. Also the office is responsive and the rates very fair. We would highly recommend the guys at B & T.

They did exactly what I requested. The quality was fantastic. They packed everything so carefully…read moreand explained to me how they packed it so when I got to my destination, it was easy for me to unpack, and the value is pretty much unbeatable.

Seem like price just keeps going up! Especially after we just had a hurricane.was 288.31 now​…read more326.61 went up another 38$ . I will be getting my things out soon and just buy new it will be cheaper! I had two and almost 600 a month for three yrs.had to go to one now going to none !

Lady left during office hours on weekday at 3:39 PM. She left the storage unit automatic door open…read moreand left the premises! I had a moving truck and had let her know I was leaving and would not need the storage unit anymore. When I went back to office, it said open but no one was around.