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    North Trinity Self Storage

    3.3 (12 reviews)
    Closed 8:30 am - 5:30 pm

    Services - North Trinity Self Storage

    Vehicle storage

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    Scott M.

    Manager is more concerned about money than service. I reserved what seemed to be a great deal online. $129 per month for a 12 x 25' air conditioned, interior access, ground level storage space (screen shot attached.) 1/2 off the first month or 2nd month free. Awesome. Nothing on the screen prior to the reservation indicated anything otherwise. I notice on the confirmation something about parking. I figure a vehicle could fit in the space because, why would an open parking space be air conditioned? We get a call from Pam a couple days later (since I have found storage, and trusted North Trinity Self Storage, I stopped looking for my move next week.) Pam states that it IS just a parking space, this Air-conditioning glitch happens all the time (then why haven't they fixed it?), and the only space they have is a 12 x 18' space for $289 per month. No special. I asked if they could make it right somehow, perhaps we might be able to secure that unit at a discounted rate (This is basic customer service: We screwed up and put you in a difficult spot, we're sorry, here's a special deal to make it right.) Nope. I get a message from Pam the following day, "...my manager says there's too much of a demand to discount the rate." Wow. Not even an attempt at making it right. So that's that. I'm a fair person. I travel the country teaching customer service, so maybe I have too sharp of an eye for this, but when you put a customer in a difficult position (i.e. They trusted your online reservation process and now your customer is scrambling to find SOMETHING, ANYTHING, because of you), you simply err on the side of humanism and do the right thing for the right reason. NOT the case at North Trinity Self Storage! ONLINE STORAGE SEEKERS BEWARE: The info listed is not what you get. I am in an incredibly difficult spot because of North Trinity Self Storage, and they have made it clear that they DO NOT CARE. Money is more important than the customer. I have reserved another unit at Public Storage down the road, but it would have been nice for North Trinity Self Storage to ATTEMPT to make a bad situation better. I even told Pam (before she left me the message saying "no") that I am an avid online reviewer and that I would totally make it worth their while as a customer. They could have had an outspoken promoter of a customer; instead they chose to get a review like this. North Trinity Self Storage: Want to be the best in the eyes of your customers and prospects? Want to secure more promoters? Then stop worrying about revenue and start thinking about the position you put your customers in. You can start by DOING THE RIGHT THING FOR THE RIGHT REASON!

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    4 months ago

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    2 years ago

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    3 years ago

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    9 years ago

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    6 years ago

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    9 years ago

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    11 years ago

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    13 years ago

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    9 years ago

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    13 years ago

    Very nice and clean mini storage. The Security systems and features are advanced. Air conditioned control.

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    CubeSmart Self Storage - Cindy the General Manager

    CubeSmart Self Storage

    (6 reviews)

    My experience. Lady was nice doing her job. BUT... BEWARE…read more!!! Advertised as first month free. Once you've given your money there are no returns - company policy. First month free .00 ($30.60) Administrative fees $29.00 + .87. Cylinder lock 21.99 +$1.54 even if you have your own lock. Insurance you MUST have. Only if show them your homeowners insurance coverage at time of signing up otherwise there is a Fee of $16.00 period. Total of $69.40 for first month. 2nd month $30.60 + insurance $16.00 even after I showed them my insurance coverage. They had already charged it and there is a no refund policy. Total 46.60 2 months came to $115 for a 5'x5' Locker There are much better deals out there. Only took this one for convenience. Moving out now!

    Everyone is always so nice and helpful until you sign over the contract. Once that happens, it's…read moreastounding how insignificant you become. I believe i was transferred over to a manager that really could give an honest worry for the circumstance and really gave little regard... it was a rude call at minimum. I rented a storage unit, and less than 6 months later, my unit went up $25 a month. No explanation, just a "well you're month to month and it's subject to change at anytime". I think this is a profitable business and they know it and take advantage... because it can be difficult to just move your things again. However, I'll make it my mission to remove my items, sell some, and find elsewhere to store my things. To not even lock you in a year and that price is criminal in my opinion... but I was the person who chose them. A heads up to anyone looking to purchase a storage unit...

    North Trinity Self Storage - selfstorage - Updated May 2026

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