Manager running this facility gives you different answers every month if you have a question…read morenothing is ever consistent. Terrible at her job.

Exceptional facility, both staff & location. Wide variety of sizes, climate control or not. Can…read morealso store my boat here.

At one's worst time of need (loosing almost every thing from Hurricane Helene) Kathleen was an…read moreangle, reassuring & able to assist us with a climate controlled storage unit. Clean & convenient we couldn't be happier with the staff & service - I highly recommend Compass Self Storage. StevenZimmerman.Realtor Gulf Harbors, Florida

I've been storing my extra stuff here before compass bought it and never had an issue once they…read moretook over ever 6 months the price goes up and they had rat infest the building because someone left food in a unit and they didn't notify anyone I opened my unit one day to find rat fieces everywhere when I asked about then they told me what happened moved my stuff out to another company at half the price

Starting price was $75 bucks, went up to $89 after which was normal and i expected. 2 months later…read morewe got a jump to $184 per month. When I called, they said this was a standard market adjustment. So in 3 months time, the 'market rate' doubled. They would not negotiate on this rate or reduce to our original rate from just a few months prior. Edit: I see you responded. I contacted that number before posting the review and was told there was nothing you could do and that an 100% increase after 3 months was normal.

My husband and I came by to rent a storage unit and Nina assisted us quickly and effectively. The…read morestaff was very welcoming and helpful. We left happy and satisfied with the entire process. We ended up purchasing a unit and they were able to work within our needs. I highly recommend this location!

Be careful, they will raise your rate every three months to what they will call market rate but in…read morethe same location have better pricing. They make it more cost effective to move into another unit or down the street than to stay. my bill went from 112.00 to 152.00 all I asked was that they give me the standard rate listed on the website, no discounts which was 132.00. Hey $20 per month can add up. Customer service takes forever to get a hold of (15 min. on hold) but sales (new)takes only 1 min. L. DiSciorio

Mark was straight forward and explained the cost breakdown in detail for us. the unit is clean and…read moreeasily accessible. The rest of the grounds are well maintained and feel safe for the contents of our unit.

Parked truck and trailer to offload storage when open. They had me towed, no call or notice. Pam…read morerefused to return my calls for reimbursement or customer service. Property owner would not return calls either. Postal service overpriced, PO just down the street anyway. Would never use them and buyer beware to the rest of you.

The storage has a parking lot sale ever so often. I just went as a seller to one and they would not…read moreallow anyone in the restrooms. Some of us are by ourselves and can't go back home to use the bathroom as we have stuff there to load. Neither Ace hardware that was in front of them or the storage unit themselves whom actually put on the sale would let anyone use the bathroom. I will never use either of these businesses nor will I subject myself to an all day with no bathroom to do their sale.

If you want to store anything and do not mind horrible customer Svc including a manager who…read morecouldn't care less... Just rude as can be. Going online to pay is an option to choose from however it's almost impossible to figure out. You call the manager and he gets pissy acts like you're an idiot and then has the website designer deal w you from then on out. It's a joke. Every year they bump your rent up pretty high w/o warning or asking. If u don't pay their new rate, you'll be slapped w a $10 late fee. GO ELSEWHERE seriously follow CT's review!!!

The actual buildings are nice and clean and well lit. Unfortunately their billing practices and…read morecustomer service leave a lot to be desired. They will send you your bill let every month so that you end up paying a late fee every time. The office girls are downright hostile and rude when you come in the office. Their online account/payment system doesn't work, and no one can be bothered to figure out why.

Beware! Have not found a department in this company that is average or above. The floor in my…read morebuilding has not been swept in over 3 months. The worst problems exist further up the line though.

My favorite car wash shares the lot with the storage, so I think they're hand in hand kind of…read morebusiness partners. The car wash is the kind where you put your quarters in and the time counts down. You provide all the labour. Which I'm fine with. It's what I prefer. Here for about $8 I'm able to do what I need to do to get my car as clean as I like it. Though I hate to say the "Spot free rinse" isn't as spot free as I'd like it to be.

My experience. Lady was nice doing her job. BUT... BEWARE…read more!!! Advertised as first month free. Once you've given your money there are no returns - company policy. First month free .00 ($30.60) Administrative fees $29.00 + .87. Cylinder lock 21.99 +$1.54 even if you have your own lock. Insurance you MUST have. Only if show them your homeowners insurance coverage at time of signing up otherwise there is a Fee of $16.00 period. Total of $69.40 for first month. 2nd month $30.60 + insurance $16.00 even after I showed them my insurance coverage. They had already charged it and there is a no refund policy. Total 46.60 2 months came to $115 for a 5'x5' Locker There are much better deals out there. Only took this one for convenience. Moving out now!

Everyone is always so nice and helpful until you sign over the contract. Once that happens, it's…read moreastounding how insignificant you become. I believe i was transferred over to a manager that really could give an honest worry for the circumstance and really gave little regard... it was a rude call at minimum. I rented a storage unit, and less than 6 months later, my unit went up $25 a month. No explanation, just a "well you're month to month and it's subject to change at anytime". I think this is a profitable business and they know it and take advantage... because it can be difficult to just move your things again. However, I'll make it my mission to remove my items, sell some, and find elsewhere to store my things. To not even lock you in a year and that price is criminal in my opinion... but I was the person who chose them. A heads up to anyone looking to purchase a storage unit...