Rental starting Sep 3 So I RARELY review businesses other…read morethan restaurants unless they are exceptionally good or exceptionally bad! This facility and experience FAR exceeded my expectations! Tyler (the mgr who signed us up) was so helpful and honest in making sure we had the right unit for our needs. He was also very helpful in showing us the "ropes" at the facility and how things worked there. He even made sure we knew about the onsite carts they provide free in the units to help you move your stuff in! Very happy we chose this storage facility!

Moving to the area and needed a storage facility. When we arrived to see the facility we spoke to…read moreAl. Al was kind and explained everything we needed to know about how the process works. My husband booked it on-line and it was very easy and convenient. The day you move in is when the gate code is activated. With the gate code they provide you, you can drive in/out very easily. They are open for your convenience from 7AM - 9PM.

Jack and Joe did a great job in accommodating my storage needs…read more Very professional. Lots of dolly flat carts available! Clean facility!

Joe and team were informative and efficient in setting up our accounts and were helpful in showing…read moreus the actual units we were renting. They provided information on options where available. They were professional and courteous, which was much appreciated.

They did a great job putting a trailer hitch on my new Kia. They were done sooner than they said it…read morewould be. Plus... Right across the street in the Cuban Sandwich Shop. Breakfast was great. And they give you a big piece of buttered Cuban toast too! https://youtube.com/shorts/4FqnJb4few4?is=U52ynQ4mkH5h6BsQ

Manager Patrick Walker was extremely unprofessional and dishonest. I returned an item the same day…read moreit was purchased after their employee tested it and confirmed it did not work. I was explicitly told a refund would be processed. Three weeks later, there was still no refund. When I called to resolve it calmly, Patrick refused to refund me, claimed the item worked, and told me to come pick it up instead. He was not present during either visit. His employee was the one who tested the item, said it didn't work, and told me the refund had already been issued. They had every opportunity to offer an exchange if they didn't want to refund the item, but instead they chose to say a refund was processed when it clearly was not. That is dishonest. All of this over a $15 item, which would cost me more in gas to retrieve. I've never dealt with a manager so pressed over such a small amount while handling the situation so poorly. I would not recommend this location based on this experience.

Margie was super helpful and very friendly! So glad I have space there! Great people! super…read moreconvenient!

Johanna is a true asset to Public Storage. My husband and I needed assistance, and she was able to…read morequickly answer all of our questions. She went above and beyond to make sure we had everything we needed and that we were completely satisfied. Her professionalism, friendly attitude, and exceptional customer service made the entire experience easy and enjoyable. Thank you, Johanna, for your outstanding help!

Why 5 stars? Because so far, so good…read more --- --- --- After recently moving to Carrollwood, I needed to find a new storage unit. My search proved to be harder than I initially anticipated. A big hangup with many of the storage providers in the area, was that customers are not provided dumpster access. Because I receive some pretty large deliveries to my storage unit, I end up compiling quite a bit of trash after sorting through an order. Loading my car up with broken down boxes and hunting down a public dumpster, does not seem very appealing to me, as shocking as that seems. So to be honest, CubeSmart was not my first choice. But because they offer the courtesy of dumpster use, they won me over! The only thing I wish I could change is to be granted 24/7 access, but I'll survive. This storage facility is definitely cleaner and more up to date, than my last one. I also love the fact that they were able to offer me a 1st floor unit right near the entrance. I never thought I could be so excited about a storage unit, but boy howdy, I'm pumped about CubeSmart!

Dinece was so friendly and went out of her way to ensure we knew where our unit was and how to work…read morethe lock, how to setup autopay, etc. Easy rental process and reasonable pricing. The facility is clean and easy to enter/exit. Carts available to make it an easy process of moving items from the car into the storage unit.

NASTY AND RUDE OWNERS. Our reservation unfortunately got transferred to this location. Bald guy…read morewith a goatee had a horrible attitude from the very beginning. Instead of quickly checking us in and finding our reservation, he decided to berate us for being late and parking in the "wrong spot" (parking lot with several empty spaces), and tell us how "busy" this weekend is. Newsflash - your store was EMPTY. Maybe he's upset over his failing business? Not sure. Don't take it out on us though. When we told him his negativity wasn't necessary, he got upset and said he was "just going to cancel our reservation." When he did that, it actually transferred us back to our preferred location, so THANK YOU! We're currently giving our money to someone else who wants and appreciates our business

Sister rented a UHaul trailer for 3 hours from this facility. Used the UHaul app to do self…read morecheck-in to expedite picking up the trailer. Got to this facility at 8:45 am, completed all necessary steps with representative. Meanwhile, 2 other separate parties came into lobby after us. Instead of completing his service with us by going out into the lot to check out and hook up trailer, the representative told us to wait while he served the needs of BOTH parties that came in after us. Our time was already ticking. He was using the time we paid for to serve other customers rather than finish with us and get us on our way. My sister and I went out and hooked up the trailer and pulled up to the front of the store so the representative could finish with us. My sister went back into the store, explained that he was using OUR PAID TIME to serve other customers, and suggested that he complete serving one customer before helping others. Representative got mad, threatened to cancel the rental which had already been paid for. My sister expressed that the contract was initiated and she didn't want the rental canceled, she just didn't want our time used to serve other customers. Representative threatened to report the trailer as stolen if we left with the trailer, and told my sister that she just wanted to argue since she was "having a bad day." Representative was screaming obscenities at my sister this whole time. He stated that my sister could have requested that her contracted rental time be reset to make up for the time HE USED to serve other customers. She stated that she should NOT have to ask for that, and had he completed his service with her before helping others, we would have been on our way. Resetting the rental time would have only produced even more work and would have delayed our move even more because that involves canceling the current contract and generating a new contract with new rental times. This man was VERY UNPROFESSIONAL, rude, and clearly was only interested in doing what suited HIS needs rather than serving his customer's needs. We will NOT use this business ever again. My sister lodged a complained with UHaul about the representative. When we returned the trailer, she went into the office to complete the return. Representative REFUSED to come out to inspect the trailer or disconnect it from car, stating that he is not required to disconnect it as this business is a UHaul contractor, not a UHaul business. We took photos and video and unhooked trailer ourselves! No help whatsoever! Owner of this business should retrain this man!

REVISING THIS REVIEW: Do not ever physically go there to pick up the product. The bearded dude with…read morethe hat that works the warehouse was NASTY AND RUDE to my team. No need to treat customers the way he did. What a jerk. If this is the type of people they employ, I need to find another source fast. PREVIOUS REVIEW: The company offers old-school, fantastic customer service. They always answer the phone when you call during business hours. All of their team members are a pleasure to speak with, especially Sharon! The prices are great, and they always deliver the next day. Check them out. You will not be disappointed. Thanks for all you do!

Customer services top, notch, very polite and always get me what I asked for... Especially the…read morewarehouse, i'm always getting my order, correct