This is by far the worst customer service/business management I have ever dealt with. From upper management down to the peasants. My storage unit was broken into about a month ago.. No apologies. Nothing. My car broke down there, the next day I had Emergency oral surgery, therefore, I could not talk and was in immense pain. I went to have my car towed on Veteran's day. I am a 22.5 year disabled retired veteran, with three tours of duty. As I parked, I did not know I was going to go into combat again. That is when the WRATH OF YVETTE came storming out the door. No courtesy extended, rather, she demanded to see my identification, phone number, and, if readily available.. my first born. I informed her that i just had oral surgery, therefore, could barely talk, and I was in immense pain. I tried to explain that I was going to have the car towed because it had died there and would not run on its own again. She, the Cube smart employee, continued to scream at me and tell me if I did not show I D she would escalate the situation and have my car towed. l was fine with the tow because it saved me a phone call. She then demanded the license plate. She was trying to intimidate me, a paying customer of almost 2 years... Imagine how she treats someone who has not been a loyal customer? To top it all off, my storage unit had been broken into a month before, thus, the reason I was relocating my possessions. I thought I was done fighting wars.. until I became a customer of Cube smart. I, unfortunately, did not enjoy a day set aside to honor veterans such as myself. I would not let my worst enemy conduct business with Cube Smart. By the way, I think she was out of breath from having to get off of her phone and run outside to attack me. I would rather store my items in a honey badger's sett, than rely on Cube Smart. Shame on you cube smart for ruining a disabled veteran's day and lack of common courtesy. This business deserves negative stars, but, that was not an option. Spoke with Jason, who is upper echelon, who has the social skills of a wombat, and was not one bit empathetic. Instead, he stated that Yvette had a completely different story. Of course she does. She knew she was in the wrong. Jason, the manager (use the title. loosely,) was useless to speak to. Life is hard. Cube smart (dumb) will go out of their way to make it unbearable. DO NOT WASTE YOUR MONEY AT THIS DUMPSTSER FIRE! I found a Storage Unit which has employees with impeccable customer service skills and is 30.00 cheaper a month. My items are not all dirty and I don't have to worry about going to battle every time I go there. read more
