Their contract comes with a tiny clause on section 2. States they can change your price anytime…read morethey want. Which they did and on my 2nd month I paid 2x my original price. Only good for the first month, in an emergency. Also, the storages are falling apart from the inside and debris falls on your things from the ceiling.

I would not recommend this storage as you will not have 24 hour access to your unit. No elevators…read moreso you are forced to carry your thing up and down stairs that are falling apart. They keep going up on the prices yet nothing is changing about the units. I started off paying $84 in March of 2023, my storage is now $141 and nothing on my end has changed including the unit. Customer service is very rude and not helpful at all. Then I get a message today saying they are adding an additional $50 to my bill for a combination lock that I did not ask for! Very inconvenient. Will be removing my things ASAP

Great place for storing things. Mr. Montgomery was a big help!…read moreI will definitely refer my other family members from Philippines there when they come here.

This facility here in Sugarland is the best! First, it is very clean! The person who assisted me…read moreBernard Montgomery was soooo pleasant and knowledgeable and assisted me in finding exactly what I needed and more....he said he had recently transferred to this location, but you could tell he truly loved his job and people!! It is very hard to find good customer service these days...especially because I am a senior citizen people won't always take the time to patiently answer our questions, but this gentlemen did!.... giving me suggestions on the size unit that worked better making me feel comfortable to use this place for my storage in the near future and I will be back. V. Brooks

Paid for indoor storage and items insured through Morningstar's affiliate. My furniture was damaged…read moreby rodents and my rent went from $89 to $159 + any late fees (which were at minimum 20%) by the end. To top it off the went through multiple managers and the last one , James was a really unpleasant property manager to deal with. I was a tenant for years and received a notice that I had to vacate in less than 14 days due to late payments. I will go back to Public storage or any other company if I ever need a storage unit.

I have calls this location several times for pricing. No one ever answers the phone. I have called…read morein the morning, afternoon and early evening. Still no answer. I can't do business with you if I can't get a price.

Half of the climate controlled units at this facility are affected because the ac is out in Bldgs A…read moreand B. Climate control is only working in Bldgs C and D. That means a lot of customers have no idea their belongings are sitting in excessive heat and humidity in the middle of summer in texas unless they visit their unit regularly. Their items could be damaged, moldy, or deteriorating without them even knowing. The worst part is that they never notified affected customers. People pay extra for climate controlled storage, and failing to tell them that service is not being provided so they can protect their belongings and find other arrangements is completely unacceptable and in my opinion unethical. Staff has no idea when and even if this is going to be fixed. It's been 2+ weeks and no update

It was super easy to complete an online reservation. I received a call to come in and complete the…read morepaperwork for the storage. Upon arrival, I received a warm welcome from Jerri Lynn followed by a tour of the facility (via golf cart) and preview of the storage unit I reserved. Everything was quick and easy! The property is very clean and multiple carts were available for transportation of my items from truck to storage. Thanks so much Jerri Lynn for answering ALL my questions and explaining my options. You definitely made my moving process that much easier!

This place is a joke. My late dad had his belongings stolen & now even after he passed, they still…read morecharge me monthly I've had to get with my bank about a dozen times because they keep charging me when I've NEVER & will NEVER do business with them. This is already a touchy subject enough & they simply don't care besides taking your money. Go to business elsewhere.

Victor was very helpful. In addition, he went out of his way to contact other U-Haul facilities out…read moreof town to confirm our reservation.

Horrifying Experience - Unlawful Malicious Sabotage and Retaliation…read more I have been a loyal, compliant tenant at this facility since November 2025 with a perfect rental and payment history. On Tuesday, July 7th, I went into the front office to discuss my balance due to temporary travel hardship. Both the property manager, Nita, and her assistant manager explicitly assured me my account would be perfectly fine as long as my payment and late fee were settled within 30 days, explicitly telling me "not to worry." Immediately after this agreement, I went to my unit (#052) during normal business hours to organize highly sensitive personal and legal documents. Because I was handling confidential paperwork and contacting emergency programs, I kept my unit door lowered for personal privacy. At least six hours later, Nita flipped into erratic, hostile behavior. She approached my unit shouting completely fabricated accusations that I was "living" in the storage unit simply because I was organizing my items during standard operating hours. I stepped into my unit for less than 15 minutes to finish a necessary phone call, and by the time I came out, Nita had abandoned the facility and left work early for the day, refusing to let me rationally resolve the misunderstanding. The facility then sent an immediate termination notice based on these false claims. When I contacted the Storage King USA Central Call Center to pay my full balance of $92.00, the central agent informed me that local management had completely DELETED my account profile from the master database to the point where I am entirely non-existent in their system. [1] They have covertly wiped my profile to intentionally block me from making a good-faith payment, locking me out while I am traveling out of state, and threatening me with "criminal loitering" for trying to pay my bill. This is a malicious, illegal self-help eviction and absolute sabotage. Do not trust this facility or Nita with your belongings. Corporate needs to intervene immediately, restore my deleted profile, and reinstate my lease. Please Note, my official 5 star at the beginning of my storage unit lease was deleted after facts. Time was not established to really see their true color.

Was looking to move in. The office will have a light up led saying open but nobody actually inside…read morethe main office. The doors stay open to get inside so that bypassed the keypad. I asked if its always like this and they said sometimes tenants leave the door open but the door itself needs to be fixed to close correctly. They are aware of the area and how bad it is and they did admit that they have had break ins. So if you love your stuff go somewhere else and dont risk it.

I have been a tenant for 2 years now. We store our RV here and have had zero issues with this…read morestorage facility. Safe and secure facility. There is uncovered parking only. There are storage units available. Irene Hinojosa is such a sweet and caring lady! Enjoyed doing business with this company. Will return for our next storage needs! Also, they have an event hall for special occasions. You can find details at www.communityeventshall.com.

This company is truly wonderful. The estimating and scheduling were very efficient. The best…read morething I did was hire them to pack. Nothing was broken and we have lots of breakables. Amazing. The employees moved and set up all of our furniture and again, nothing was damaged. Everyone was polite, professional and honest. The actual cost of my move came in under the estimate and Classic Moves gave us the honest price. If I ever move again I will hire them. I recommend Class Moves without reservation.

Classic Moves is a quality moving company. Not for everyone, but if you have art and antiques, this…read moreis the mover for you! They take great care and pride in packing your precious items. When moving you in, they can unpack and even have a person to hang your precious art. They are a family owned and operated business. Andy and Austin are friendly, competent, and helpful. They have done two moves for me and each time I enjoyed quality and exceptional service. I can highly recommend!