The space is good and at a fair price. Staff helpful. Hours convenient. Location not bad.read more

I do not recommend storing your belongings with this company. In November 2022 their main gate…read morestopped working, meaning the facility has been open to anyone 24/7. As of the end of March 2023, the gate is still unsecured and is never closed. I had escalated my concerns to local management multiple times and they didn't have any sense of urgency around this and kept saying the issue was to be fixed "next week". One of the employees even said to me "well, you haven't been robbed". They also have had issues with their lights being on at night which has added to my concerns regarding their security. They do have cameras but this does not prevent anyone from entering or exiting the facility. I even escalated to their corporate office multiple times and no one ever acknowledged my concerns or got back to me. If you search online you'll see this has been an issue in other locations and people have been robbed. There is a new manager at this location who does want to improve things but she has limited control and it's clear this company does not care about the local security issues and I'd highly recommend avoiding them at all cost.

THEY REALLY DESERVE NO STARS!!!!!!!!!!…read more Terrible AWFUL company. Based on the many bad reviews I see this is how they operate on a daily basis and do not care as long as they are collecting the usurious, undisclosed and unauthorized fees they charge. They lie, pull bait & switch antics, change quoted prices and every single employee from Aaron to Julio to Amber to Jessica are nasty, rude & ignorant, not to mention AWFUL at their jobs. They all back up each other's bad behavior and lies every chance they get. They are also terrible at what they are in business for because many of my stored belongings were damaged and broken, including a vintage coffee table they stored on its side and then piled heavy boxes on top of it, breaking one of the legs. Not surprisingly they ignored every attempt I made for restitution. Their unprofessional approach was for both Aaron and Julio to ignore my emails & hang up on me each time I called. This horrible company-which operates eight-8!-moving companies under 8 different names-should be shut down. Why 8, you ask? How else could they stay in business under one name with all the complaints against them?

I want to start by sharing the positive. AMAZING movers. Dominique, Josè, Chris, Shaon, Eric and…read moreAngel were strong, pleasant and worked the whole time, taking great care with my belongings and my home as they moved furniture and boxes. Now the truth about this company. 1. DO NOT USE THEM UNLESS YOU WANT TO SPEND WAY MORE MONEY THAN YOU HAVE TO AND DEAL WITH DIFFICULT MANAGEMENT. For the move out, the crew showed up 4:45 on a Friday evening, 15 minutes before they closed for the weekend. The following expenses resulted from their unavailability. 2. DO NOT STORE WITH THEM. It was at about 8PM, 3 hours after the movers had started packing up the truck, that I learned that the unload took as much time as the packing up, since my belongings were to be stored in small crates that needed to be carefully loaded to maximize the small space. And if $50/month/crate sounds cheap, know that my home (I lived alone!!!) belongings filled 7 of them, for a whopping $350/month (At a storage place same square footage would have been more like $200/month with a quick and easy move in, right there saving a fortune in hourly charges of $180/hour) 2. THEY INSIST ON ALL MONEY UP FRONT...Like I'm going to stiff them when they have my entire home in their truck! Because I was unwilling to pay up front, hoping to be able to leave my belongings elsewhere after learning of the time-consuming unload (At $180/hour) they kept my stuff in the truck and were not available until Monday (Their fault, NOT mine as I tried to call them but they were closed. Remember, the movers showed up 15 minutes before closing on that previous Friday!) They could have/should have called me on Saturday to discuss why i had not paid and what I wanted to do. Clearly they did not because they were closed and had no intention of unloading the truck before zTuesday anyway! They attempted to charge me 4 days of storage on their truck at $200/night. Are you kidding me? Since THEY were unavailable to discuss this new development in my charge, and various options? 3. THEY CANNOT COUNT OR BE TRUSTED TO KEEP THEIR WORD. I was assured that the $350/month was for the 1st month and then would be a daily charge after that. When I was finally ready to move into my next home, I arranged the date (I must say that the owner did make special arrangements to accommodate my move in date. Kudos to Aaron) and as soon as the movers arrived, it was "pay up first' policy. And they attempted to charge me $385 for the partial month. Not only was this not a per diem charge (I was 4 days short of a month, thus should have been 26/30th of $350, or $303), but they could not even remember their normal rate and I had to argue for the $350/month charge (Remember, it was $50/month/crate and supposedly I had filled 7 of them.). I had to pay this $350+8 hours labor up front before they would open the doors of the truck. I was not comfortable paying in advance as that would necessitate trusting that they would refund the overpayment should it take less time. 4. THEY WILL TAKE EVERY SINGLE PENNY THAT THEY CAN. I paid the 8 hours and it took them 7 but they only refunded me $130, NOT $180+4% credit card charge, since it took them 10 minutes to get to me (They drive OLD slow trucks) That's when I asked for the refund on the overpayment on the storage but of course I was denied. Shocking! 4. Again the movers were amazing but I would HIGHLY recommend using another company that has good reviews. Did I mention that only after I began to see the untrustworthiness of this company, did I bother to look at the reviews (MOSTLY BAD and about 2 stars). Believe what you read from the public. We know and can save you a lot of frustration and even money

Got it very quick, they had amazing communication talk me through everything I needed, for the buck…read morecould fit small car and them some for 2 month free and just pay for the month your on. Demetrias and Siaan for in GREAT in person customer services they got me in and out and even tried to save me money. I would 100% recommend just for running and stops car storage.

From the owner: Storage Rentals of America in Waterbury offers clean, secure, and affordable self storage units…read morewith flexible month to month leases, making it easy to store for as long as you need. Serving neighborhoods like East Mountain, Town Plot, and Bunker Hill, our facility is ideal for moving, business, and military storage needs. Located near Brass Mill Center and Palace Theater, we feature enhanced security features for your peace of mind and climate-controlled units to protect your belongings year-round. Our friendly team is available 7 days a week, and on-site moving and packing supplies make the storage process easier and more efficient. Convenient for those stationed at Naval Submarine Base New London.

Reasonable rates and easy access off I-91, I-84 and Rt. 15. No gimmicks, hidden charges or…read moredeposit. Friendly, helpful and professional office manager. I signed up for a indoor climate controlled unit, which is very clean and well maintained. The only downside is somewhat limited access hours for indoor storage - when the office is open. But if you can schedule around that, this facility is highly recommended.

From the owner: Welcome to Prime Storage. Our self storage facility serves Cheshire and Meriden, CT with affordable…read morestorage units from 4'x9' to 10'x30', including climate-controlled and drive-up units. Your belongings will stay safe thanks to our fenced-in secure facility, active alarm system, and 24-hour video surveillance, and low-cost insurance is also available for all our storage units. Our friendly on-site manager will help make your moving experience painless, with a full line of boxes and moving supplies available for purchase. Our storage units are accessible 7 days a week, with 24-hour access available. We offer both short- and long-term rentals to fit your needs. Visit our convenient location on Black Road, just south of I-691 and 5 short minutes from I-84, or reserve your storage unit online.

My first experience was bad, but when I actually moved in, I found the staff to be extremely…read morehelpful. I'm still concerned about the hole in the insulation, but it's a small concern.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 405 New Britain Ave is no exception. Our Plainville storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near Crooked St and New Britain Ave, we're trusted by neighbors in Newington, Southington, New Britain, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

DO NOT USE THIS STORAGE FACILITY!!…read more I've had my 10'×20' unit at what was once Wolcott Mini Storage since 2004, after being asked by my beloved mother to move home to assist her when her debilitating cancer threatened a move for her to a Nursing Home. That meant putting the majority of my belongings into storage, as there wasn't room for what I'd acquired during my divorce. Since I was between jobs at that time, my father offered to pay that monthly fee, which ended with my mother's passage. In 2006, my mom passed away, but a year later, my dad had major cardiac surgery at 87, after which his mental stability began to diminish. In 2011, he was diagnosed with Alzheimer's, and admittance to a Nursing Home became a mandatory necessity. As his Conservator, I had to keep my things in storage, as mandated by Probate. When he passed in 2014, and the Estate was tied up in Probate until May 2017 due to the greed of a former family member, my movement from the facility to my home continues. SO, my parent's home became mine, and needed to be cleared out in order to move in MY belongings. This is a difficult task, both physically and psychologically, but is still a work in progress. Enter Moove In Self Storage at the end of March 2019, without any heads up from the owners of Wolcott Mini Storage. This new company is a huge conglomerate, with nothing more than profits in mind. After 15 years of storage with small incremental rates, effective July 1, 2019, Moove In has just imposed a huge monthly rate increase, from $145 to $170/month. Additionally, if your Homeowners Insurance does not provide coverage for your belongings located offsite, Moove In makes you purchase their mandatory renter's insurance, which covers very little and is expensive. Fortunately, my Homeowners covers me, but most don't, and once your things are there, moving them out is also expensive. In summation, since I was told by Moove In that an increased rate would happen "eventually", today I found that "eventually" really meant immediately. These people are difficult to work with, own storage facilities all over the Tristate area and beyond, and couldn't care less about anything but "Benjamins". Hence, you become a Unit Number, not a human being. I have no doubt that rental increases will become the norm, and am eager to get my things out of there ASAP. Again, DO NOT STORE ANYTHING AT MOOVE IN STORAGE. You're at their mercy until you're able to take your things back. Find better, temperature controlled (which I don't have; internal storage exceeds 140°F during the summer), storage. I wish I'd been prepared for this, so please take this review as a cautionary tale before it's too late.

The manager there was great. Jennifer had the best customer service ever, very patient and…read moreprofessional. I'm glad I took the storage space there and it was a reasonable price for a 5 by 5 it does not have weather proofing but it looks like there won't be problems holding out any snow or water and looks sealed enough to hold out rodents or major bugs. I asked to check out the space before I got it and Jennifer was glad enough to take the time to show me the space. All in all so far so good. I will update if any problems occur (knocks on wood)