Move in great price then they raised my rent month 2 and every 90 days this past year. Paying nearly double the move in rate. I'm sick and tired of the rent scams they have done I'll move out as soon as I can afford to. What they do should be illegal!! read more

Sarah and Joe saved my behind last Friday. I had purchased a new 'fancy' lock with a combo to avoid needing a key. Welp, I programmed the lock, opened it, and then put it on the unit.... and then, I couldn't get it back open again. I went to the office to speak to Sarah, who remembered me from WEEKS AGO right down to the unit number!!! Sarah came out to try and assist me, but it was to no avail... so she called Joe, and he came over to help as well; he also could not get the lock open, so he very gracefully cut it off for me!!! These guys are the best and extremely focused on their customers!!! 100% recommend!!!! Thanks so much, again, Sarah and Joe!!!!!!!!!!!!!!!!! read more

Public storage are scammers, they jack your rates after you move stuff into the units, wack you with ridiculous lien fees after the 7th of each month tripling your bill to bleed you dry, then they'll annoy tf out of you daily sending 10 different texts threatening to sell your stuffif you don't pay soon! On top of it they'll sell your unit at the end of the month so they can rerent it to some other poor soul and repeat the process. Place is infested with mice that will destroy your belongings too, I complained multiple times and they do nothing. No traps out, no pest control guys, nothing!! It's a big storage scam, get customers, jack rates, wack you with fees after 7 days, once customers are bled dry and can't pay they'll sell your unit at auction and then on top of losing all your stuff they'll BOMBARD you with more texts to pay off the remaining balance they didn't get back at the auction they decided to have in the first place read more

Tanya and Ron we're both very helpful and accommodated me switching units when I realized I made the wrong reservation. They were very informative and friendly! Happy to find a storage space with such a great price and customer service! read more

Joe and Lillian at the Stamford CT Public Storage location facility are just tops. They exude professionalism, kindness, caring, and utmost responsiveness. And they are exceedingly assistive. Need I add these are (sadly) not characteristics we are observing much anymore (in ANY setting). Suffice to say I have been thrilled beyond adequate words for the great service demonstrated by these two individuals at this very nicely appointed and managed storage facility. read more

This company redefines the word SCAM. Why? They automatically sign you up for paid insurance forcing you to figure out how to cancel it. They automatically charge you for the "correct" lock even if you already have the "correct" lock forcing you into the office for a manual refund. When you reserve a unit you are barraged with endless harassing phone calls. And finally they automatically enroll you in auto-pay which you also have to figure out how to stop. Auto-pay works well the automatic insurance you don't want. This is not a knock on the local employees, it's on the corporate scammers that set-up this B.S. I wonder how they actually sleep at night. This is exactly how you run a scam type anti-customer business. I'll take my first month for the dollar and the second month for the discount rate and be gone. See ya scammers! read more

This is the worst storage business I have ever dealt with! Their prices are crazy and constantly increasing and their late fee is absolutely ridiculous. Customer service is terrible! You would think during a pandemic a company might try to sympathize with its customers. I had asked if I could change my due date for my bill because I was being charged the late fee every month because of my pay dates and currently living pay check to paycheck- nope. Can't waive the fee either, god forbid. The topping on the cake- I finally found an apartment and my move in date is the 12th of the month, can you believe I have to pay for the FULL month when I'm not even using the unit for half the month! I have learned my lesson and will never use this storage facility again and I will make sure any friends or family stay far away as well. There are many good, fair storage companies out there, but this is not one of them! read more

Storage unit was clean and ready to go. Only issue I've had is there is no light if you need to move things at night.

Ron was so incredibly friendly! I would recommend this to anyone!! ;) 10/10 fast and efficient and gave me all of the information I needed!

More than a week after the snow storm, and I had to climb through snow to get to the keypad to exit and enter the lot, and I was informed they do not shovel out your unit, they just get the path clear. Still waiting for a random act of kindness or stellar service to occur and I will write a rave review. Like I said they seem like nice people just not great service read more

Friendly and informative staff. Helped me through the process and had endless suggestions to ease my move. Very happy with the service.

Very friendly staff. Sarah was great! She made the process so easy. Nice clean and safe storage area. I would definitely recommend.

Classic bait and switch. Got me in there with a low on-line price. Couple months later, first increase. Went up 3-4x in just over a year, and eventually was from up over $100/mo or almost double the advertised "start" rate. Regional manager called to try to assuage me, and lowered it back down once for a few months...but then price jumped again. It shouldn't change at all, as my unit doesnt change nor has the land. Plus the property is in shambles, pot holes, poor paving everywhere, not kept up well...there are newer, nice units nearby...and for less. If it wasn't such a hassle, i'd have left long ago. Look elsewhere, and save money. read more

I've had a unit here for about a year and had the nicest person helping me when I went in to get the unit. I don't know if he works here anymore but that was the last time I was satisfied with the service. 1st winter they hadn't plowed completely and we had to use a sled to get things to our unit. I called that night and left a msg, it took 3 days to get a callback. The late fee is also a bit ridiculous at $20.00! I made my payment, got the confirmation showing a $0.00 balance and then received a call saying I owed another $20. Not really sure what the site mgr can do. Whenever I have a problem I'm told to call customer service. Looking for a new storage facility today read more

I commend Ron Whitaker for handling a tough situation that went on for hours between a customer (me) and the driver of the huge long-distance van with her goods in it. Ron should be given an honorary Ph.D. in Psychology and Mediation Skills. He is an excellent manager, very professional and very focused on serving his customers well, and a genuinely nice person. A+ read more

Very easy process, reserved unit online to get better rates. Staff was very friendly, especially Ron. He is a great person to work with, very informative and over the top friendly. So far, it has been a great experience. read more

So the staff is helpful and got unit for a good price during a "sale", but the units, at least the one's I looked at, one of which I ultimately rented, really need some better upkeep. The first one had a hole to the outside in it. Not good for the purposes of storing things. The second one which I rented has no holes but needed to be cleaned up, which I would think should be done before being rented out a customer. The other issue is the bottom of the door is starting to rust and has rough edges. That can't be a good thing for keeping critters out or potential personal injury. I haven't yet experienced winter there but probably will so this review is subject to edit. Ultimately, the unit serves the purpose. read more

I went here the ending of July to rent a storage for my sister .I always look for Great Customer Service. All the workers that were there at the time were very friendly. A girl with cool tattoos, an older gently that gave me the paper work, and a young black guy. All 3 have AWESOME CUSTOMER SERVICE!!!!! read more

Came from another storage place in Bristol (trust me, avoid CubeSmart) and placed an order on the drive from Bristol to Southington. Instant call from a manager on site and very friendly staff. Only reason I wouldn't rate it a 5* is that the units across the street are a little sketchy. The gates are left open during the day and you can get stuck renting a unit in the middle of a long hallway. I wouldn't go there at night. It would be nice to see some security cameras around that run both during the day and at night. But outside of that, definitely the best bang for your buck. And definitely worth the drive if you're considering renting a unit in Bristol. read more

Ron gave me the BEST customer service !! He was so helpful and provided information about not only your facility but also items I would need to keep my things safe, secure and in the proper shape!! Great job!! read more