1. Real Moving & Storage

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Bethel, CT

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Real Moving & Storage

5.0 (1 review)
Open • 8:00 am - 5:00 pm

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In-state moving

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3 years ago

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Lucas P.

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Expert Movers & Storage

Expert Movers & Storage

(7 reviews)

I contracted with the company for 4 movers for ~7 hours and paid a deposit based on that agreement…read more On moving day, only 3 movers were sent. In addition to the fourth mover not being provided, the move took 9.5 hours instead of the anticipated 7 hours. I did not request or authorize the reduction from 4 movers to 3. When I contacted the company during the move to ask why only 3 movers had been sent, rather than simply acknowledging the scheduling error and working with me to resolve the issue, the company representative Guil raised his voice, insisted the cost of the move with 3 movers would "end up being apples to apples", and threatened to stop the move while it was still in progress (while I had an 11-month-old baby in tow, which he was aware of). I was also told that there was a signed agreement in May of 2026 showing that I had contracted for 3 movers, which was not accurate; the company's subsequent written response to my complaint acknowledges that I had booked 4 movers in June of 2026. I was ultimately charged for the original contracted arrangement as well as additional labor time resulting from the company providing fewer movers than I had contracted for. I was not asked to sign or approve a revised agreement accepting those additional charges. After attempting to resolve the issue directly, I ultimately had to file a complaint with the appropriate state agency in order for the company to send an itemization list/bill of my credit card charges, and to offer to refund the additional charges. I am sharing this experience because I believe customers should be aware of how this situation was handled. Mistakes can happen, including scheduling mistakes, but I would have expected the company to take responsibility for the error, communicate respectfully, and work toward a fair resolution rather than placing the financial consequences of its own scheduling error on the customer.

If having boxes stacked too high and packed into rooms so that one could not move, whereby a fire…read morehazard was present, then select this this moving company. Items that should have been taken from storage were left there, for example furniture pieces, and boxes, that could have been left in storage were moved out. This is an example of movers doing what they want, rather than what was best for the customer.

Veteran Movers NYC

Veteran Movers NYC

(443 reviews)

$

Midtown East

Moving is stressful, heightened with the pandemic, and even more so for a first time home buyer. I…read morecalled a few places, and Danny from Veterans Movers called and was very much available to me. They scheduled a zoom/facetime walk-thru of my apartment to see what I needed and to give me a better quote. I had started packing already and got all my own boxes so it was easy to see what I had left. What I really liked was the 'no BS' hidden fees. It was one price that wouldn't change, no matter the hours or added last minute box. Of course my move was scheduled and it had to snow. Thankfully this didn't stop them. 4 guys showed up right on time (during a snow storm on a friday morning rush hour in the city). They walked thru and got a game plan, then brought up all the blankets and plastic wrap and got to work. TVs were dismounted and put in boxes, mattresses were put in boxes as well. The amount of blankets they used to wrap my furniture made me so happy. While they took their time, they were still hustling - running from the truck to the apartment. Once we got to my new place, they covered my stairs with runners and wore plastic booties to ensure my floors weren't messed up. I wish I had bought the wall mount for my TVs for my new place, because they offered to set me up. The only thing I was disappointed about was that my couch didn't fit thru the garage entry so it was left in the garage. I wish they had tried thru the front door but they were adamant that it still wouldn't fit. After 7 hours, I wasn't going to push them. Regardless, would 100% recommend Veterans Movers and also hope Roadway doesn't ruin this small-business. I wish I could remember the 4 guys that helped me move to give them a shoutout! Thx!!!

once you agree to a price and give the $100 deposit to secure your booking, that's when they will…read moreconstantly remind you to give 18%-25% tip in several emails. They even put up a website to explain why you need to give that much tip. do the movers get a restaurant wait staff salary? i gave a $440 tip. they certainly didn't deserve it.

Roadway Moving

Roadway Moving

(546 reviews)

Midtown East

I had an amazing experience moving with Roadway from FL to NYC. Everything was handled with care,…read moreand all my boxes were labeled with names between me and my roommate. The movers were also so nice to chat with and made the experience feel so easy -- and it didn't take much time at all for pickup and drop off. I will definitely be moving with Roadway again!

This year has been a lot of moving for me, and moving is so stressful. I've heard great reviews…read morefrom my nyc friends about roadway moving, so I decided to get a quote from them. After talking to them, I knew I wanted to go with them. Their customer service, attention to details, and organization are 5-star levels. One thing that really stood out to me was that instead of asking me how many boxes I need, they asked me to send them pics of my place and stuff, and they calculated the number of small, medium and large boxes I need. It's so easy to underestimate and get a different price at the end. Also, I know I wanted packers because its speeds up the entire process of moving and settling in. I'm so glad I did with Roadway. It usually takes me over half a week to pack and be stressed for over a week, but Diego and his 3 teammates packed up our studio in 2-3 hours. They're so professional. They moved so quickly with care and accuracy. Most importantly, all my kitchen appliances were wrapped with care and delivered and arrived to my new apartment in the same condition. It took us about 2 hrs to settle in, and they once again unpacked most of the furnitures and reassembled them, making me feel settled in and relaxed. I cannot thank their team enough. They're all so polite, friendly and efficient. Within 1 day, I already feel 95% settled in. It's the easiest, stress-free moving experience I had in a while!

Real Moving & Storage - movers - Updated October 2026

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