Hired for move from Stamford to Norwalk. Movers worked hard and completed the job within the day. A couple of items broken (not reimbursed) during transit. Also a hole in wall, which they repaired soon after. Most concerning was what happened the morning of the move. Before the movers arrived, I received a revised signed contract that was NOT signed by me. The contract was for an additional mover and significantly increased cost. Bait and switch at its finest. read more

It has taken me a whole year to write this review as the pain and suffering caused by Expert Movers and Storage is still not something I have emotionally gotten over. I was also waiting for insurance to settle for all the broken pieces of furniture, which just happened. Part 1: The Piano It seems silly to feel so emotionally attached to a piano, but I am a classical pianist and I had spent years finding the piano of my literal dreams. It was (yes, "was") a limited 100th year, special edition Steinway upright piano. It was in perfect condition and had been moved only once in it's life. It's value was, essentially, priceless. We interviewed a lot of moving companies and explained we had a piano that needed moving down one flight of stairs. Most companies said they couldn't do it or we didn't feel comfortable enough hiring them. We were assured, time and time again, that Expert Movers and Storage knew what they were doing and that they "did this all the time". They did not. The piano was slid on it's side, on cardboard, down the stairs. The movers, despite being told not to do this, also grabbed the legs of the piano and viciously ripped it off the piano. In doing so, the people behind the piano almost fell backwards and killed themselves but my husband noticed last second what was going on and jumped in to grab the piano. I was mortified. Part 2: Integrity + Fraud We had signed a $50,000 insurance coverage document to cover a fraction of the repair of the piano (usually around $80,000 to repair, if totaled) in the very off-chance the piano was scratched or dinged. (I genuinely didn't even consider the option of them totaling the piano) During the move, quite a few of our very expensive furniture items were broken, scratched, or dinged. Basically, the items survived the move if we packed the box, otherwise anything packed or wrapped by them got damaged. During the unload, the piano leg was nowhere to be found. The owner, Leo, told us we were lying about missing the leg and/or that the leg was "hiding" in a box. (It wasn't) There was also one of our child's wooden toy storage boxes unloaded that had fast food bags shoved in it and was, disgustingly, filled with thousands of maggots. The box had to be thrown away. He had every single one of the movers that did the load-on talk to us and they told us they were sure the piano leg was on the truck when it left our house. We agreed! Yet, somehow, during the travel from CT to TN, the leg was lost. The owner offered to have "one of his guys" make a new leg for our piano. While this was nice, it just isn't an option for a piano of this caliber. It has to be sent off to Steinway in NYC for a full repair. Leo also told us he would fix the piano out of pocket without getting insurance involved... until we told him what the quote was from Steinway to repair it. We then, obviously, had to file an insurance claim (against Leo's wishes). Between dented and shattered tables, broken tvs, dented dressers, countless other broken things, and a now-totaled piano, the value of the insurance claim was well over the 50k in coverage, but we were going to take it like champs, not complain once, and eat the difference. Leo then sent us a "digitally signed" copy of our coverage. It was "signed" by my husband for $25,000 in insurance coverage. Unfortunately it was a forged document (I booked the move in my name, not my husbands) and not even signed the way my husband signs his name. We were confused. A look at the pdf creation date stated it was for the day we requested it. My husband had not "signed" a digital document that day with the back-date of our move. We decided not to pursue legal action, but did report them and the fraudulent document to their insurance company. The insurance company came to the same conclusion as us and gave us the $50,000 in coverage. Part 3: Conclusion We got a check from the insurance company. I wish I could say "all is well" but it is not. I am emotionally destroyed. Our various near-mint vintage items are now damaged, the piano is still totaled and will likely never be repaired, our TV no longer works right, and we have been trying to replace what we could replace with the money from insurance... but most of our stuff is irreplaceable. Overall, going with Expert Movers and Storage was the single biggest mistake and regret of my life. I will cry over my Steinway piano for a very long time. It would have been passed down to my children but instead will likely be hauled away for firewood as we cannot pay the difference to get it repaired. read more

Expert Movers moved me from CT to NY in an expedited, hassle-free manner. The gentleman who came were respectful of my property and got everything packed up in less than an hour! Great service, fair prices! Highly recommend! read more

Expert Movers moved me from CT to MA faster than I could have imagined. From loading up the truck to leaving MA I think it took all of 5-6 hours. I had a lot of heavy boxes of books and they handled everything with such care and swiftness. I also had a remarkably long couch that some how made itself up 4 flights of stairs and through a very narrow doorway. I think they genuinely performed a miracle with that couch because I was ready to give up and bring it back to CT but they committed to it and got it up in no time. It is clear that they care a lot about their business and how well they treat their customers. They are family-owned and operated which is also a plus because you know they are going to be very personal with you. I could not recommend them enough, and you won't regret trusting them with your move! read more

Expert Movers are an easy, quick and reasonably priced moving company. They moved me efficiently, and were smiling and accommodating the whole day. They even moved some extra things for me! The four guys that showed up exactly on time were hard workers and very careful with my things. I would highly recommend Expert Movers! read more