My antivirus said their website had a dangerous "card reading" feature and wouldn't let me open it…read more I therefore sent the Co-op an email asking a few questions about their service and have not received a reply. Not sure what's going on with them.

I don't recommend using this co op only because I thought they would source out the best prices…read more They don't, they go with only one company and generally it's at a top price and they use state averages as compared. If you use a cash oil I found way less prices than them.

Communication was quick, friendly, and flexible. Next day delivery squeezed in over night. Walked…read morenew home owners through set up too. I love the option to use the online platform to schedule future deliveries.

started off as a good company. After two years I had to drop them. prices were high for me a few…read moreweeks ago so I asked if I could get a half tank, he was very rude about it.

Klejvi came within the time that Arbor Oil had committed he would. He worked quickly, efficiently,…read moreand communicated every step of the process and what he was looking for, what the results of his review were of my heating and A/C, and what follow up would be required to maintain the results of his work throughout the year. I am a satisfied customer.

From the owner: Arbor Energy is a full service heating and cooling company servicing New Haven County with heating…read moreoil delivery, home heat and air conditioning service and installations, and much more.

I've used Brooks for oil delivery and service for the past 10 years. They always provide a prompt…read moreresponse, answer any questions I have and gives me a variety of options when it comes to maintenance. I've used other companies briefly and always go back to Brooks. Highly recommended & friendly staff!

We've used Brooks for 3 furnace installs - our home and 2 two family residences we own. They were…read morequick, professional and offered competitive prices. We now use Brooks for our oil needs as well. Very dependable!

Avoid Musco (Superior Plus) at all costs. They have been servicing my property for the 15 years I…read morehave owned it as well as for the previous owner and today they lost my business after they allowed the tanks to run empty on a rental property resulting in the fire department showing up to shut off the propane service. Upon calling their customer service line I was basically told this is my problem and they offered to do nothing for me. Inexcusable for a long time customer considering the error is on Superior for accidentally switching the account to 'will call' that has been on auto refill since 2012. Now I will pay another fuel company to switch the tanks, restart the heating systems, and fill the fuel on a regular basis.

No customer service to speak of, and errors in their billing that never seem to get fixed, even…read morewhen they acknowledge their mistake. They bought out my original company and it's been nothing but problems ever since. Moved to a new supplier

Tower Energy's website says: "You won't run out of fuel on Automatic Delivery". I ran out of oil…read morethis weekend, twice! We have an automatic refill contract with Tower and they were unable to completely fill our tank last delivery and promised to return to fill the remainder, "soon". Ultimately, they never came back and our tank ran dry leaving us without heat on a Friday in February. I contacted Tower and spoke with the manager. His response to the situation was dismissive, saying there is no need for a filter change or a system check, these run outs "happen all the time". In a situation like this, when a company fails to meet their guarantee, the expectation is the company will go out of its way to remedy it; regardless of the severity. But to have two consecutive failures is simply pathetic. showing a lack of integrity and no desire to stand by their guarantee. Tower Energy has 2.7-star rating on Yelp with 7 reviews in total, 4 of which are 1 star with a detailed explanation of their unique situation. The 1-star reviews had a common thread of Tower not fulfilling their contractual obligation, very similar to my recent experience. I would read the others as well I cannot recommend Tower Energy and advise against it. Research into customer experiences elsewhere.

I recently ordered 100 gallons of oil for my tanks before the big snow storm we had. We were told…read moreit would get delivered before the storm and then kept getting pushed back. (no big deal we understood they were busy) When they did finally show up the next week they they said they couldn't get the cap off to put the oil in and left. my husband got home and tried and the cap came right off without any elbow grease. they said they would be back the next day. They showed up the next day (Friday) and put the oil in. Well my husband pulled the driveway in from work as they were finishing and had to wait for their truck in the driveway for what seemed like a while for only 100 gallons. As soon as he pulled away my husband went down stairs to our double oil tanks and saw the man filled both tanks. (Over 400 gallons) he immediately called the office and was directed to the emergency line because the were now closed for the weekend. We left a message with the emergency line operator and he said he would let the office know Monday. We told him thank you and by all means come take the oil back. Our original receipt says the order is for 100 gallons and the rate we ordered it at. Our card was charged the following week for that amount and we recieved a confirmation email. I go to check the mail and now have an additional bill for $1,600 for the additional amount at a higher rate. my husband called right away and explained the scenario again to the front desk lady who said they had no idea. She said a manager would call. No manager called, but we did receive a very rude and nasty call from a front desk lady today trying to tell us we need to pay our outstanding balance. My husband explained to her, AGAIN....We were over charged because we only ordered a certain amount and according to her that's not their fault it's our responsibility. He said I would like to speak to a manager, so she put him on hold then came back and said he will be calling you and hung up on my husband. This whole experience has just been terrible with this company. We have told them plenty of times mistakes happen we get it, please come take your oil back. Now to have an attitude with us this is uncalled for.

We are part-timers in Torrington, and came up to our house late one night to find no heat and no…read morehot water. David Difederico was there at 8:00 the next morning and saved the day! Kudos Dave!

Very poor service. We called in September to arrange a furnace cleaning per our service contract,…read moreand got a November appt. November comes, and our pre-season cleaning got bumped to FEBRUARY, because they were installing new furnaces for people (brings in more money for Quinoco I guess). FEBRUARY comes, and we get bumped a day because someone else was without heat. Okay, I can live with that. The next day, Quinoco doesn't show up. I call, and there's nothing on the books! WTF! Their service dept is a cluster f##k. Will see if they show up in two days. This is how they treat customers who have been with them 40 years.

Unbelievable customer service, low pricing, and the owners are always willing to help! I cannot say…read moreenough positive things about this company!

From the owner: Home heating oil delivery service Family owned and operated!…read more Our company provides our customer with the same values that we hold within our own families, a tradition of caring and true responsiveness. In addition to being true and genuine to our customers, we have high standards for our excellent customer service.